News

News

• May 21, 2021 21 May'21

  Google unveils smart canvas for Workspace apps

  Workspace users will be able to tag files and meetings within Docs and preview files without switching windows. Google also made Docs files look more like web pages.

• May 21, 2021 21 May'21

  The hybrid workplace may be settling on 3 days in office

  As post-pandemic restrictions are lifted, workers are returning to the office under new hybrid workplace schedules. Some companies say 'hybrid' means three days in the office.

• May 20, 2021 20 May'21

  Otter.ai launches assistant that joins Zoom meetings

  Otter.ai released an assistant that attends and transcribes the Zoom meetings on an employee's calendar. The feature keeps everyone up to speed, even when they miss a session.

• May 20, 2021 20 May'21

  Contingent workforce grows, as does battle over its future

  Increasing reliance on the contingent workforce is prompting changes in HR software. It is also fueling a political debate about the future of this independent labor.

• May 19, 2021 19 May'21

  Zoom to launch virtual events platform

  Zoom will launch an events platform in the coming months. Zoom Events will let businesses create hubs, sell tickets and track attendance at conferences and summits.

• May 19, 2021 19 May'21

  ServiceNow's vision for AI, customer service management

  ServiceNow's John Ball discusses the Now Platform's approach to AI, customer service and field service management, and why he left Salesforce as EVP of product for Einstein.

• May 18, 2021 18 May'21

  Logitech launches video conferencing whiteboard camera

  Logitech's Scribe camera levels the playing field for video conferencing meetings, letting both remote and in-person attendees see the writing on a whiteboard.

• May 17, 2021 17 May'21

  ERP plays vital role in sustainability trend

  In this Q&A, IFS CEO Darren Roos discusses how enterprise systems like ERP can enable companies to develop and manage more effective sustainability initiatives.

• May 14, 2021 14 May'21

  Apple-focused Jamf to buy Wandera for endpoint security

  The $400 million acquisition would bring cloud-based zero trust security to Jamf's Apple-focused endpoint management platform. It's Jamf's largest acquisition to date.

• May 14, 2021 14 May'21

  Tight labor market boosts wages, paves way for automation

  Fast-food restaurants aren't the only places hungry for employees. High-skilled professional and business services occupations account for nearly 1.4 million openings.

• May 14, 2021 14 May'21

  Salesforce rebrands CDP, adds marketing features

  Salesforce finally calls its customer data platform a CDP with its latest release, adds marketer-friendly segmentation features and MuleSoft, Tableau integrations.

• May 12, 2021 12 May'21

  Salesforce low-code features in beta; GA slated for winter

  Salesforce gives users a taste of Dynamic Interactions low-code features to come with a beta release of features planned for its next major platform update.

• May 12, 2021 12 May'21

  Oracle CX adds subscription management, 3-D ad measurement

  Oracle adds deeper subscription support for B2C and B2B users to its CX platform, as users look to tie renewals, billing and self-service to commerce revenue.

• May 11, 2021 11 May'21

  Microsoft launches Teams webinar feature

  Microsoft has released a Teams feature that allows event hosts to register, present and keep in touch with thousands of webinar attendees, which is important in the hybrid world.

• May 10, 2021 10 May'21

  WalkMe digital adoption platform eases application overload

  As companies invest in more enterprise applications, digital adoption platforms like WalkMe can both help employees manage the overload and companies drive usage.

• May 07, 2021 07 May'21

  Employees revolt after CEO's op-ed about hybrid workplaces

  In an essay, Catherine Merrill, CEO of Washingtonian Media Inc., argued against hybrid workplaces, drawing a strong reaction from employees and HR analysts.

• May 07, 2021 07 May'21

  SAP-NHL Coaching Insights app enhances real-time game data

  A new version of the Coaching Insights app, a joint SAP-NHL effort, includes features that provide coaches with in-game analysis of player and game data.

• May 07, 2021 07 May'21

  Microsoft, Zoom gain UCaaS market share

  Business use of video conferencing during the pandemic caused a spike in UCaaS market growth in 2020. Analysts predict growth to continue at 20% as people return to work.

• May 06, 2021 06 May'21

  VA's lack of diversity in management called out in hearing

  U.S. Dept. of Veterans Affairs faces criticism over its lack of diversity in senior management, where white workers are more likely to gain management roles than Black workers.

• May 05, 2021 05 May'21

  Microsoft focuses on reading skills in Teams for Education

  The latest Microsoft Teams for Education features will hone student reading skills, let teachers set up assignment groups and centralize student calendars

• May 05, 2021 05 May'21

  Warren Buffett urged to take DEI strategy leadership role

  Berkshire Hathaway is being urged to take an industry leadership role by publishing its diversity, equity and inclusion strategy and data. So far, it has declined to do so.

• May 04, 2021 04 May'21

  Pegasystems to release Process AI amid hyperautomation surge

  Pegasystems will add intelligent automation features to its Pega Platform that apply event stream processing, machine learning and natural language processing to business actions.

• May 04, 2021 04 May'21

  Pegasystems enhances customer service, CX workflows

  Pegasystems users get access to long-awaited Process Fabric automation tool, as well as new vertical-specific customer service tools and AI for interactive voice response.

• May 03, 2021 03 May'21

  Celonis process mining aids Hager's S/4HANA journey

  A successful SAP S/4HANA migration depends on companies fully understanding business processes. Here's how the Hager Group uses Celonis process mining to analyze and optimize processes.

• April 30, 2021 30 Apr'21

  Federal telework may be poised to take off

  The post-pandemic future of federal telework will be up to President Biden's administration, but employee interest in it is high and job satisfaction is up.

• April 30, 2021 30 Apr'21

  Apple iOS 14.5 App Tracking Transparency rewires martech

  If your business strategy fully relied on iOS tracking for survival, your company was probably in trouble before 14.5 came out this week, marketing experts say.

• April 29, 2021 29 Apr'21

  Acumatica ERP upgrade built around customer needs

  Acumatica 2021 R1, the latest version of the SaaS ERP, includes CRM and industry-specific enhancements inspired by close customer engagement.

• April 28, 2021 28 Apr'21

  EEOC deals with thorny COVID-19 vaccine issues

  At a hearing, the U.S. Equal Employment Opportunity Commission assessed COVID-19's impact on people of color and women, as well as workplace vaccination issues.

• April 28, 2021 28 Apr'21

  8x8 pushes work collaboration through a browser

  8x8 said offering its Work apps through browsers helps companies prepare for the hybrid workplace by allowing workers to use the devices at hand to collaborate.

• April 27, 2021 27 Apr'21

  Box Shield adds enterprise content security features

  Box Inc. adds security features for information governance to prevent unintended oversharing of sensitive information and intellectual property in the remote work era.

• April 27, 2021 27 Apr'21

  Zoom Immersive View fosters worker togetherness

  Zoom's Immersive Mode places as many as 25 meeting participants in the same virtual location. The feature reflects the direction of video conferencing platforms.

• April 27, 2021 27 Apr'21

  Adobe Commerce users get AI search for sites

  Adobe Commerce adds AI live search, product recommendations tuned for B2B organizations and digital signatures.

• April 26, 2021 26 Apr'21

  SMB HR market heats up with Paycor IPO, Jobvite acquisitions

  The HR SMB market is seeing activity, with Paycor planning to file an IPO and Jobvite acquiring two firms that may help it better compete in this market.

• April 23, 2021 23 Apr'21

  Rejecting hybrid work will cost employers, survey finds

  Employees may rush to the exits post-pandemic, and many will want a hybrid work option. If employers want people back in the office full-time, they have to pay them more.

• April 23, 2021 23 Apr'21

  Ricoh's HR chief considers the future and the hybrid workplace

  Donna Venable, executive vice president of HR at Ricoh U.S., is considering how the pandemic is reshaping the idea of a hybrid workplace, and how it affects recruiting.

• April 22, 2021 22 Apr'21

  Business practices that could ease meeting fatigue

  Researchers say breaks between meetings and team-building activities that give employees a sense of belonging help combat fatigue in the hybrid workplace.

• April 21, 2021 21 Apr'21

  Apple takes its M1 chip to the iMac, iPad Pro

  The proprietary Apple silicon allows for an iPad Pro and an ultra-thin iMac with faster processing and graphics than previous models. The new products will ship next month.

• April 21, 2021 21 Apr'21

  Hyland gets digital asset management tech with Nuxeo buy

  By acquiring a smaller competitor's digital asset management platform, Hyland looks to build on its 2020 purchase of Alfresco, another cloud-native content management vendor.

• April 21, 2021 21 Apr'21

  Shift to HR shared services could save Connecticut millions

  By consolidating 17 separate HR operations into one shared service, Connecticut expects to save significantly on costs, most of it in personnel reductions through retirements.

• April 21, 2021 21 Apr'21

  Salesforce Service Cloud to add features, partners

  Salesforce will announce partnerships this fall to connect new telephony providers to Service Cloud as contact centers reconfigure their teams for post-COVID-19 work.

• April 20, 2021 20 Apr'21

  RingCentral plays catch-up with latest video features

  RingCentral has introduced overlay and video background features to its video-conferencing product. Soon, the company will add breakout rooms, a highly requested feature.

• April 20, 2021 20 Apr'21

  Zoom bolsters platform play with App Fund

  Zoom will invest $100 million in third-party developers to augment its app store. The company hopes new apps can differentiate it in the market, experts said.

• April 19, 2021 19 Apr'21

  Face mask detection a newcomer to employee surveillance

  Face mask detection has emerged as another form of employee surveillance technology, and its adoption may be helped indirectly by the potential of COVID-19 workplace regulations.

• April 19, 2021 19 Apr'21

  Salesforce Digital 360 for Industries adds developer tools

  Salesforce Digital 360 for Industries releases developer tools, templates and guides for users to build e-commerce storefronts, webpages and portals on its vertical-specific clouds.

• April 14, 2021 14 Apr'21

  SAP forms financial services partnership with Dediq

  SAP and financial industry investment firm Dediq are forming a new business unit to develop applications that help banks and insurance firms with changing processes.

• April 14, 2021 14 Apr'21

  DEI tools arrive at critical time for HR

  Employers are being held accountable for meeting diversity, equity and inclusion goals, especially executives. HR vendors are responding with new tools, including ADP.

• April 14, 2021 14 Apr'21

  OpenText releases Cloud Editions content services updates

  OpenText CE 21.2 includes federated document compliance that extends to Microsoft Office 365, along with a revamped content services platform and other feature releases.

• April 13, 2021 13 Apr'21

  Microsoft's Nuance buy enriches call center, security products

  Analysts expect Microsoft to integrate Nuance voice technology with a wide range of Microsoft products, including Teams and Dynamics 365.

• April 13, 2021 13 Apr'21

  Qualtrics XM/OS ties together experience data for users

  Qualtrics releases an 'operating system' to manage and analyze customer and employee feedback data, and AI tools expanded to cover sentiment data and industry-specific scenarios.

• April 12, 2021 12 Apr'21

  Oracle Cloud HCM introduces low-code/no-code template tools

  Oracle Cloud HCM has been upgraded to ease development of HR processes and improve employee experience, the firm said.

• April 09, 2021 09 Apr'21

  Microsoft update of Teams Rooms for Android falls short

  Microsoft has yet to add to Teams Rooms on Android critical features available on the Windows version. Missing features include the ability to join Zoom or Webex meetings.

• April 09, 2021 09 Apr'21

  Supply chain disruptions force companies to rethink strategy

  Supply chain disruptions from COVID-19 and other longstanding issues cost businesses trillions in revenue, leading to shifts in supply chain strategy, a new report said.

• April 09, 2021 09 Apr'21

  Hybrid workplace may give employers hiring edge

  The post-pandemic office is leaning strongly in the direction of hybrid workplaces. Job candidates view working from home as a key consideration when searching for a new position.

• April 09, 2021 09 Apr'21

  AR use cases gain ground due to COVID-19, maturing tech

  AR technology is growing beyond technical instruction, helped by work-from-home mandates and maturing technology.

• April 08, 2021 08 Apr'21

  Salesforce updates vaccine distribution tool ahead of surge

  President Biden moves COVID-19 vaccine availability deadline for American adults to April 19; Salesforce Vaccine Cloud adds asynchronous bookings on more channels to meet surge.

• April 08, 2021 08 Apr'21

  Unpatched applications threaten SAP security

  Cyberattacks are a significant threat to unpatched, unprotected SAP applications, according to a new threat intelligence report from SAP and Onapsis.

• April 07, 2021 07 Apr'21

  Consumer, business harmonize with Zoom on Amazon Echo Show

  Zoom's integration with Amazon's Echo Show 10 means more people will turn to the consumer device for business video conferencing while working from home.

• April 07, 2021 07 Apr'21

  Microsoft pushes deeper into Dynamics 365 industry clouds

  Microsoft's vertical industry strategy keeps pace with similar approaches from Oracle and Salesforce, which strive to woo users on the benefits of their platforms and data models.

• April 06, 2021 06 Apr'21

  Keeping tabs on employees in the hybrid workplace

  Companies want better ways to determine if their employees are mentally healthy or are at risk of a breakdown in the hybrid workplace. Vendors line up to meet the demand.

• April 06, 2021 06 Apr'21

  LG to stop selling mobile phones

  The Korean manufacturer will drop mobile phones and focus on electronic vehicles, smart homes and robotics. Its mobile phone unit will close by August.

• April 05, 2021 05 Apr'21

  How post-pandemic B2B e-commerce tech stacks will look

  What will B2B e-commerce look like in the post-pandemic world? Experts and tech leaders share how COVID-19 fueled big changes and what's next.

• April 05, 2021 05 Apr'21

  Biden supply chain EO makes resilience a priority

  Supply chain experts weigh in on the Biden administration's push to help address vulnerabilities like parts shortages that have slowed production and put national security at risk.

• April 02, 2021 02 Apr'21

  Cisco tackles 'seismic shift' to the hybrid workplace

  Cisco said the switch to the hybrid workplace could create a divide between in-office and remote workers. New Webex features could help counter the problem.

• April 02, 2021 02 Apr'21

  Biden infrastructure plan may deliver huge training boost

  President Biden's $2T infrastructure plan will likely result in training programs for rapid reskilling, especially in the manufacturing sector.

• April 01, 2021 01 Apr'21

  IBM, Red Hat partner with Celonis on process mining software

  Looking to ease the implementation of digital transformation projects, IBM and Red Hat signed a deal with Celonis to jointly push Celonis process mining software.

• April 01, 2021 01 Apr'21

  Federal judge orders RingCentral to stop selling Zoom

  Zoom said it will continue supporting companies that bought RingCentral's Zoom-equipped Meetings app before Feb. 1. The companies are embroiled in a contract dispute.

• April 01, 2021 01 Apr'21

  Qualtrics adds XM tools for marketing, service, B2B sales users

  Post-SAP spinoff, Qualtrics moves quickly to give B2B sales users -- along with their marketing and customer service colleagues -- new features to sharpen post-pandemic business.

• March 31, 2021 31 Mar'21

  Circular economy model enables sustainability and resilience

  In this Q&A, IFS' Colin Elkins discusses the circular economy and how it can improve sustainability, enable business models like servitization and become a competitive advantage.

• March 31, 2021 31 Mar'21

  Cisco revamps Webex's People Insights feature

  Cisco says the 'always-on' nature of remote work exhausts workers. It believes information from the revamped People Insights feature in Webex will help.

• March 30, 2021 30 Mar'21

  Mandatory COVID-19 vaccinations get cool reception

  Mandated COVID-19 vaccinations may be unpopular with many U.S. employers, including the federal government. A primary concern is the potential for liability.

• March 30, 2021 30 Mar'21

  Apple Watch effective at assessing heart health

  An at-home walking test with the Apple Watch yielded 'accurate and meaningful insights' into a person's heart strength, a Stanford University study found.

• March 26, 2021 26 Mar'21

  News briefs: Slack has a rocky start with direct messages

  Customer backlash over a new messaging feature forced Slack to take it down only hours after launch. The capability opened up the possibility of harassment on the platform.

• March 26, 2021 26 Mar'21

  Twilio Segment CEO Peter Reinhardt on the future of CDPs

  In a wide-ranging Q&A, Twilio Segment CEO Peter Reinhardt discusses Twilio's $3.2 billion acquisition of the company he co-founded, and the future of CDPs.

• March 26, 2021 26 Mar'21

  Biden's $3T rebuilding plan may boost reskilling, upskilling

  President Biden's plan to spend trillions on building the nation's infrastructure is likely to include funds for job reskilling and upskilling partnerships.

• March 26, 2021 26 Mar'21

  IFS acquires Axios Systems to boost ESM capability

  IFS moves into the enterprise service management market with the acquisition of Axios Systems, which offers cloud service management applications.

• March 25, 2021 25 Mar'21

  Equal pay for women could take 9 years

  It may take women nine years to achieve equal pay with men, but the momentum is happening slightly faster for younger women, according to a new study.

• March 25, 2021 25 Mar'21

  Microsoft to release threaded message replies in Teams

  Desktop Teams users will be able to quote previous messages in their responses instead of responding chronologically. Rivals like Slack have had a similar feature for years.

• March 25, 2021 25 Mar'21

  Zoom lets developers use its video within their apps

  Developers will pay by the minute to use a nonbranded version of Zoom. The new licensing could help Zoom boost the slowdown in customer subscription growth as the pandemic wanes.

• March 25, 2021 25 Mar'21

  Microsoft adds live transcription to Teams

  The Teams live transcription feature bolsters collaboration and lets workers quickly catch up on meetings they've missed. Microsoft includes the capability with a 365 subscription.

• March 24, 2021 24 Mar'21

  Salesforce updates Sales Cloud for remote work

  Salesforce created CRM tools for its own sales team's pandemic shift to remote work -- and is rolling out the ones it found most effective to all the platform's users.

• March 24, 2021 24 Mar'21

  Acquia digital experience platform adds CX-friendly tools

  After two years of transition, Acquia users get a first glance at how all of its recent acquisitions and product introductions align to build digital experiences.

• March 23, 2021 23 Mar'21

  Optimizely shores up DX platform with Zaius CDP acquisition

  CMS and A/B testing vendor Optimizely, formerly Episerver, acquires the Zaius customer data platform to extend digital experience and personalization capabilities.

• March 23, 2021 23 Mar'21

  Microsoft: Workers want hybrid work, not digital exhaustion

  A hybrid work environment is the future at Microsoft and for most companies. In a recent survey, the vendor found that employees want some in-person activities to return.

• March 22, 2021 22 Mar'21

  MSC Industrial Supply transforms to SAP S/4HANA private cloud

  MSC Industrial Supply needed to cut costs and modernize its ERP system, so it first moved to S/4HANA on a hybrid cloud and has recently completed a transformation to a SaaS model.

• March 19, 2021 19 Mar'21

  Court says RingCentral can keep selling Zoom for now

  A federal court has ruled that RingCentral can continue selling its Zoom-powered video conferencing product RingCentral Meetings. Zoom sued RingCentral for breach of contract.

• March 19, 2021 19 Mar'21

  Microsoft makes PowerPoint Presenter Coach widely available

  Microsoft has added features to PowerPoint Presenter Coach. The enhancements in the self-help tool provide better tips on how to improve presentations that use PowerPoint slides.

• March 18, 2021 18 Mar'21

  Kroger rushed to launch on-demand pay, and it's not alone

  In the face of the pandemic, The Kroger Co. sped up the rollout of an on-demand pay platform to 400,000-plus employees. These platforms saw sizable growth in 2020.

• March 18, 2021 18 Mar'21

  SAP tools analyze usage, help ease S/4HANA migration

  ODTH First Class Logistics and TGS lean on SAP tools to analyze SAP remote access and user experience and speed up an S/4HANA migration project.

• March 18, 2021 18 Mar'21

  Ford Motor Co. adopts hybrid workplace to boost productivity

  Ford Motor Co. believes a hybrid workplace will improve productivity as well as employee retention and well-being. On Wednesday, it unveiled a plan to support a remote work model.

• March 18, 2021 18 Mar'21

  Adobe courts small businesses with Acrobat Pro package

  As the pandemic disrupts paper workflows, Adobe courts small business users with simple webforms, digital signatures and payments integration with their sites and PDF documents.

• March 17, 2021 17 Mar'21

  IDC: The future workplace is hybrid

  Automation tools for tracking assets and people, as well as speeding up HR processes, such as onboarding, will be needed to manage the post-pandemic hybrid workplace.

• March 17, 2021 17 Mar'21

  Fuze opens platform to other video conferencing apps

  Over the coming months, Fuze will roll out a one-click feature that lets customers connect to Cisco Webex, Microsoft Teams, Zoom and other video conferencing services.

• March 16, 2021 16 Mar'21

  ServiceMax releases Engage field service management app

  ServiceMax Engage app gives users' customers a snapshot of their service contract benefits, and gives users vital updates for asset managements of property in the field.

• March 16, 2021 16 Mar'21

  Salesforce users get Einstein ABM tools for Pardot

  Salesforce adds Einstein AI tools for Pardot B2B account-based marketing to enable user sales teams to target entire customer account buying teams.

• March 12, 2021 12 Mar'21

  Microsoft will pull iOS, Android Cortana apps on March 31

  Microsoft will say goodbye to the Android and iOS Cortana apps on March 31. The company has retreated from the consumer market to focus on Cortana in 365.

• March 12, 2021 12 Mar'21

  Job market, salaries soar for computer science graduates

  The number of computer science graduates in the U.S. is rising every year, as are starting salaries, signaling a strong demand for talent.

• March 12, 2021 12 Mar'21

  Businesses turning to whiteboard apps for remote workers

  Businesses have deployed digital whiteboard applications during the pandemic to let remote employees brainstorm ideas and share diagrams and notes online.

• March 11, 2021 11 Mar'21

  Microsoft: Better transcription AI will mean fewer meetings

  As the accuracy of AI in transcription tools improves, experts expect people will skip some meetings and rely on collaboration apps to transcribe and summarize the sessions.

• March 11, 2021 11 Mar'21

  IFS Cloud focuses on simplicity for customers

  IFS Cloud integrates all IFS enterprise products under a single user interface and unified data model, enabling customers to implement and get value faster.

• March 11, 2021 11 Mar'21

  ServiceNow Customer Service Management grows in Quebec

  ServiceNow telecom and financial services users targeted for growth as the company expands customer service offering in Quebec, its latest platform release.