News

News

• December 13, 2019 13 Dec'19

  US Army HR expects migration to Azure cloud will cut IT costs

  The U.S. Army civilian HR operations is hoping for lower operational costs and improved services with a shift to the Microsoft Azure cloud.

• December 13, 2019 13 Dec'19

  RPA in manufacturing increases efficiency, reduces costs

  In this Q&A, Shibaji Das of UiPath discusses why manufacturers should implement RPA to improve efficiency, help with ERP system upgrades, increase ROI and reduce costs.

• December 12, 2019 12 Dec'19

  Microsoft Teams for Linux launches in public preview

  The release of Microsoft Teams for Linux is welcome news to software engineers, who have been pressuring Microsoft to support the open source operating system for years.

• December 12, 2019 12 Dec'19

  H-1B lottery change may drive increase in visa applicants

  The U.S. is launching an H-1B electronic registration system in March. It should make the process of applying for a visa easier, users say. That is if it works.

• December 12, 2019 12 Dec'19

  Microsoft offers few upgrades for Skype server in 2019

  Microsoft has eschewed investments in Skype server in the hopes of convincing more customers to adopt cloud-based Microsoft Teams.

• December 12, 2019 12 Dec'19

  Citrix-AWS ties bolstered to make hybrid cloud a reality

  A new Citrix-AWS partnership could simplify application delivery. Analysts describe the news as sensible for the two companies.

• December 11, 2019 11 Dec'19

  Acquia acquisition of AgilOne CDP signals CX platform expansion

  Acquia's acquisition of AgilOne, a customer data platform specializing in analytics, shows it's serious about competing against CX platforms from Adobe, Oracle and SAP.

• December 11, 2019 11 Dec'19

  Mobile device security key trend in top 10 most read stories of 2019

  Mobile devices provide productivity benefits but introduce security concerns, a delicate balance for IT pros that surfaces in this year's list of most read stories.

• December 09, 2019 09 Dec'19

  As hiring booms, HR survey raises warning for recruiters

  Job candidates will reject a job offer if the employer makes missteps in the recruiting process, a new HR survey reports.

• December 09, 2019 09 Dec'19

  China Says No Mo Windows or PCs Starting 2022

  China Says No Mo Windows or PCs Starting 2022, meaning that it won't use non-Chinese software or OSes after that date. Can the Communist Party order up a new OS that fast? We'll see.

• December 09, 2019 09 Dec'19

  Process mining software pulls back curtains on how processes work

  Here's what two vendors, Celonis and Signavio, offer in the emerging field of process mining software, which enables organizations to better understand business processes.

• December 06, 2019 06 Dec'19

  Microsoft extends Office 365 benefit to nonprofit volunteers

  Thursday's announcement extends the company's September offering of 10 free Microsoft 365 Business licenses for nonprofits' employees to their volunteers.

• December 06, 2019 06 Dec'19

  Benefits of virtualization highlighted in top 10 stories of 2019

  Based on our top 10 most-read stories of 2019, IT pros sought to learn the benefits of virtualization, as well as the drawbacks, as the technology gained ground.

• December 06, 2019 06 Dec'19

  Zoom Chat update takes vendor further beyond video

  The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market.

• December 06, 2019 06 Dec'19

  IT's technology experience problem gets HR tool

  Technology deployments have been blamed for loss of productivity and even employee resignations. A new tool from Qualtrics could help IT get on top of bad tech experiences.

• December 05, 2019 05 Dec'19

  AppExchange, acquisitions key to the future of Salesforce

  In the first 20 years of Salesforce's history, acquisitions and products drove rapid growth. In the next 20, AppExchange partners will play a crucial role in the company's growth.

• December 05, 2019 05 Dec'19

  Epicor ERP system focuses on distribution

  Companies like Jergens Industrial Supply are favoring purpose-built ERP systems like Epicor Prophet 21 for distributors over comprehensive ERPs that need customizations.

• December 05, 2019 05 Dec'19

  Salesforce Trailblazer community must keep pace to fuel growth

  Salesforce Trailhead's mission is to provide current and prospective customers with admins and developers. Growing that talent pool is crucial to Salesforce's health.

• December 04, 2019 04 Dec'19

  New capabilities added to Alfresco Governance Services

  The updates are intended to secure electronically stored information residing across different locations in light of recent regulatory changes, including the GDPR, FOIA and CCPA.

• December 04, 2019 04 Dec'19

  Windows 10 issues top list of most read stories for IT pros

  IT pros seemed focused on the latest Microsoft OS, based on our most read stories for 2019. That may not come as a surprise, given next month's end-of-life deadline for Windows 7.

• December 03, 2019 03 Dec'19

  Cornell researchers call for AI transparency in automated hiring

  Researchers at Cornell University want vendors to disclose how automated hiring systems are making hiring recommendations. They say it's the only way to know they're fair.

• November 27, 2019 27 Nov'19

  Cisco cries foul over security flaw in Zoom Connector

  A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the vendor for failing to use the proper APIs to design the service.

• November 26, 2019 26 Nov'19

  Aviso introduces version 2.0 of AI-guided sales platform

  Version 2.0 provides artificial intelligence tools that predict deal close probabilities, guide next best actions and limit typos and unsaved changes during entry of data.

• November 25, 2019 25 Nov'19

  Thanksgiving Break 2019

  I'll be taking this week off from blogging, so I'll wish everyone a happy, healthy and prosperous long holiday weekend instead. Cheers!

• November 22, 2019 22 Nov'19

  HP rolls out new remote workstation product ZCentral

  Key components of ZCentral include Z by HP rack-mounted workstations, ZCentral Remote Boost software and proprietary ZCentral Connect software to speed up high-compute workflows.

• November 21, 2019 21 Nov'19

  Salesforce Trailhead app makes learning more convenient

  Learning Salesforce skills and boosting career potential gets easier with the new mobile app, Trailhead Go. Customers explore how they can take advantage of it.

• November 21, 2019 21 Nov'19

  Salesforce Dreamforce 2019 news, events and highlights

  Dreamforce 2019, Nov. 19 to 22 in San Francisco, promises a variety of announcements and events. Follow this guide for all the happenings during the conference.

• November 21, 2019 21 Nov'19

  New Salesforce Customer 360 aims to unify data sources

  In aggregate, the new Customer 360 features Salesforce added to its sales, marketing, e-commerce and service platform resemble a customer data platform. Customers, analysts and partners weigh in.

• November 21, 2019 21 Nov'19

  Avaya revenue slump expected to continue in 2020

  Avaya revenue fell short of projections in the fourth fiscal quarter, capping a year of disappointing returns. The company told investors that revenue would likely decline in 2020.

• November 21, 2019 21 Nov'19

  7 demand planning strategies to beat the competition

  Today's supply chain management rests on refining your demand forecasting and creating partnerships. Here's a look at what that means.

• November 20, 2019 20 Nov'19

  Microsoft Teams reaches 20 million users, threatening Slack

  Microsoft Teams has pulled well ahead of Slack with 20 million daily active users. Adoption of Teams will likely continue among the 200 million workers using Office 365.

• November 20, 2019 20 Nov'19

  How Salesforce mobile Einstein Voice Assistant can improve CX

  The Salesforce mobile app’s Einstein Voice Assistant brings a variety of benefits to customers. The AI-enabled tool creates a more human interaction and could help improve self-service.

• November 19, 2019 19 Nov'19

  As politics heat up, so do hiring bias worries

  The political polarization in the nation is also causing problems in the workplace. Political discussions are more common, and it may impact hiring choices.

• November 19, 2019 19 Nov'19

  Salesforce Service Cloud Voice, Einstein Voice Assistant unveiled

  Salesforce unveils a voice assistant and call center tools to enable real-time natural language processing for agents to connect customer data and supervisor help on a single screen.

• November 18, 2019 18 Nov'19

  Oracle expands Customer Experience platform with Oracle Digital Sales

  Features of the new CRM tool include Oracle Digital Assistant and a user interface that brings tasks frequently done by sales reps into one place to reduce data entries and clicks.

• November 18, 2019 18 Nov'19

  Salesforce mobile app, Trailhead Go rebuilt for iOS

  Salesforce CEO Marc Benioff and Apple CEO Tim Cook take the Dreamforce stage as a rebuilt-for-iOS Salesforce Mobile, new Trailhead Go app and Swift-optimized mobile SDK debut.

• November 15, 2019 15 Nov'19

  8x8 Video Meetings launches for free in challenge to Zoom

  8x8 Video Meetings has launched as a free, stand-alone app. It will rival free versions of Zoom and GoToMeeting, as 8x8 looks to use the offering to funnel businesses into its UCaaS platform.

• November 14, 2019 14 Nov'19

  Adobe Experience Platform CDP adds marketer-friendly features

  Adobe adds features for non-IT marketing users to more easily deploy the Adobe Experience Platform CDP. Photoshop-like layering tools for data sets, previewed earlier this year, go live.

• November 14, 2019 14 Nov'19

  Acquia cloud CMS on AWS, Vista cash flow raise user expectations

  Acquia's new venture backing and customer experience cloud apps precipitate a need for easier integrations and setup for future releases, customers and partners said.

• November 14, 2019 14 Nov'19

  Amazon Chime gets integration with Dolby Voice Room

  Amazon Chime now integrates with Dolby Voice Room, a hardware kit for small and midsize meeting rooms. It's Amazon Chime's first pre-integrated room system.

• November 14, 2019 14 Nov'19

  Salesforce.org Education Cloud updates enhance student engagement

  New Salesforce.org Education Cloud features assist with degree planning, setting up adviser appointments and getting a more well-rounded view of students.

• November 13, 2019 13 Nov'19

  Slack services partners to help vendor target enterprises

  Slack services partners will help the vendor's largest customers build integrations, train employees and develop migration strategies.

• November 13, 2019 13 Nov'19

  Adobe Sign introduces updates targeting mobile device users

  The updates include a new home screen and a page for users to track the signing process, the ability to zoom and navigation buttons that help improve users' experience on mobile.

• November 13, 2019 13 Nov'19

  Acquia, Drupal founder Dries Buytaert on open source, Vista, CDPs

  Acquia and Drupal founder Dries Buytaert discusses his company's move into marketing automation, CDPs and what's next after Vista Equity Partners' billion-dollar investment in Acquia.

• November 13, 2019 13 Nov'19

  Kronos introduces its latest time clock, Kronos InTouch DX

  The newly launched time clock integrates with Workforce Dimensions, Kronos' workforce management suite, providing real-time updates to managers and employees.

• November 13, 2019 13 Nov'19

  Jamf Protect offers visibility, protection for macOS admins

  Jamf Protect, the new endpoint security software announced at JNUC 2019, provides organizations with a native macOS tool that takes a kernel-less approach to macOS security.

• November 12, 2019 12 Nov'19

  New Acquia Drupal tools show open source loyalty post-Vista deal

  Acquia, recently acquired by Vista Equity Partners, remains committed to Drupal and moves deeper into the CX space with tools for e-commerce and marketing automation.

• November 11, 2019 11 Nov'19

  OpenText's Carbonite acquisition expands its cloud portfolio

  OpenText acquires Carbonite, a vendor in cloud-based data protection and backup, disaster recovery and end-point security.

• November 11, 2019 11 Nov'19

  ADP DataCloud makes its data easier to use

  ADP DataCloud has an upgrade that includes what it calls 'mashup' capabilities. This will make it easier for customers to overlay business data and use third-party systems, such as Tableau.

• November 11, 2019 11 Nov'19

  Upland Software extends its portfolio with CRO tool Altify

  Features offered by Altify include analytics with Salesforce Einstein and Tableau, relationship map visualizations and integrations with applications in the CRO tool ecosystem.

• November 07, 2019 07 Nov'19

  Cisco enhances Webex Teams meetings, expands PBX support

  Cisco has brought the full feature set of Webex Meetings into Webex Teams. The vendor is also releasing new collaboration devices, including a desk monitor.

• November 07, 2019 07 Nov'19

  Small customer data platforms fend off big tech with service, features

  With Microsoft, Oracle and Adobe releasing customer data platforms, to be followed by Salesforce and SAP, small CDPs defend their turf with more features, better service and pricing

• November 07, 2019 07 Nov'19

  Salesforce CMS: Users can publish without leaving platform

  Catering to small and midsize customers, Salesforce remixes and upgrades existing features to form a content management system for users to broadcast content to customers.

• November 06, 2019 06 Nov'19

  With Scout, Workday acquisition strategy takes shape

  Workday's planned acquisition of Scout RFP, a sourcing and procurement platform, says one thing to analysts: It is pushing to become a full-service ERP vendor.

• November 06, 2019 06 Nov'19

  Microsoft Teams adds private channels, room appliances

  After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all customers.

• November 06, 2019 06 Nov'19

  New Outlook features appeal to users on the go

  At Ignite, Microsoft announced some improvements to its Office app and Outlook for iOS and Android. Learn about how it benefits both IT and end users.

• November 06, 2019 06 Nov'19

  Inboundgeo Marketing Suite introduces new direct mail tool

  Clients' website visitors can receive direct mail with customized content within 72 hours of their visits with the new Content Derived Filtering tool, according to the company.

• November 06, 2019 06 Nov'19

  Impact of HR automation shows up in data and surveys

  Recruiters are taking on more strategic roles, thanks in part to automation tools. But HR departments are facing another trend: declining budgets.

• November 05, 2019 05 Nov'19

  New Microsoft Edge browser gets competitive with Chrome

  The new version of Microsoft's Edge browser promises new enterprise features and simplified management for Windows admins. Experts say Edge is now competitive with Google Chrome.

• November 05, 2019 05 Nov'19

  Microsoft, Cisco partner on cloud UC interoperability

  Microsoft and Cisco unveiled an alliance this week for better interoperability between their cloud UC products.

• November 05, 2019 05 Nov'19

  Microsoft Endpoint Manager marries SCCM and Intune device management

  Organizations will be able to use one console to view and manage devices from SCCM and Intune. Other new Microsoft 365 dashboards could help IT teams better communicate.

• November 05, 2019 05 Nov'19

  SharePoint, OneDrive cloud migrations get easier

  Moving to SharePoint Online and OneDrive may get simpler with new migration tools. Plus, new features in the cloud services aim to entice IT.

• November 04, 2019 04 Nov'19

  Microsoft Power Platform adds chatbots; Flow now Power Automate

  Microsoft changes name of Flow to Power Automate, adds virtual agents to Power Platform among host of robotic process automation tools in latest release.

• November 01, 2019 01 Nov'19

  Adobe digital experience platform adds small businesses offerings

  Adobe is reaching out to small businesses with expansions to its product portfolio, which include Magento Commerce, Marketo Engage and Adobe Analytics Foundation among others.

• November 01, 2019 01 Nov'19

  Employee activism, from composting to protests, is an HR issue

  Employee activism may be giving rise to 'green teams' or formal sustainability efforts. The development can be a positive opportunity for employees and provide payback in terms of employee engagement.

• November 01, 2019 01 Nov'19

  Vonage Meetings rounds out vendor's cloud portfolio

  A new video conferencing app, Vonage Meetings, will provide alternative to Amazon Chime for Vonage's cloud UC customers.

• November 01, 2019 01 Nov'19

  Microsoft self-service policy for Office 365 raises concerns

  Microsoft will allow end users to make certain purchases in Power Platform. Office 365 admins should know what this entails and how it will affect them.

• October 31, 2019 31 Oct'19

  New telephony controls coming to Microsoft Teams admin center

  More controls are coming to the Microsoft Teams admin center, but enterprises will have to wait a bit longer for the large-scale configuration tools they need.

• October 30, 2019 30 Oct'19

  Salesforce Trailhead to roll out live training videos

  By year's end, Salesforce will unveil a new set of live and on-demand video training classes to give users a new way to earn Trailhead badges and certifications.

• October 30, 2019 30 Oct'19

  Public sector's customer experience strategies analyzed, ranked

  Some U.S. government agencies use technology to earn high marks for CX. Others need improvement in areas that corporate marketing teams can learn from.

• October 29, 2019 29 Oct'19

  Salesforce Financial Services Cloud adds mortgage tools

  Salesforce pushes deeper into financial services with tools to make mortgage data collection easier, and to find upsell opportunities for customers looking for home loans.

• October 29, 2019 29 Oct'19

  Epicor cloud, on-premises ERP get equal treatment

  Epicor upgraded its platform, and the improvements are available to both cloud and on-premises ERP users. The upgrade takes advantage of Microsoft Azure technologies.

• October 28, 2019 28 Oct'19

  Coda launches next version of project management app

  Coda 2.0 includes updates to design, a smoother performance, more organizational tools and new features to secure documents, such as locking and permissions.

• October 25, 2019 25 Oct'19

  Unit4 ERP software aims to prioritize people experience

  Unit4 promises to deliver features including the ability to self-drive, automate repetitive administrative tasks, integrate third-party applications and add customer extensions.

• October 25, 2019 25 Oct'19

  New AI laws could impact how HR operates

  Federal, state and local governments are turning its attention to the use of AI in all aspects of life. This includes how HR is using automated decision support systems.

• October 25, 2019 25 Oct'19

  UCaaS vendor Intermedia adds Telax CCaaS to portfolio

  Intermedia, cloud-based unified communications vendor, has added CCaaS to its portfolio through its acquisition of Telax.

• October 24, 2019 24 Oct'19

  Salesforce email marketing gets Einstein AI infusion

  Salesforce adds Einstein AI features to email marketing tools to find images and keywords and provide keyword analysis to help email campaigns succeed.

• October 24, 2019 24 Oct'19

  New small business ERP delivers SAP Business One alternative

  SMBs in search of an affordable ERP app can look to Priority Zoom a cloud-based platform designed to help small and medium-sized businesses manage each phase of the sales cycle.

• October 24, 2019 24 Oct'19

  Microsoft acquires Mover.io to ease OneDrive migrations

  Microsoft's Mover.io acquisition signals a fresh push to get legacy on-premises SharePoint users, as well as Box and DropBox subscribers, on to its OneDrive file-sharing cloud.

• October 24, 2019 24 Oct'19

  Google hires former Microsoft Office exec to run G Suite

  Google has hired Javier Soltero, a former corporate vice president in charge of Outlook, Office and Cortana at Microsoft, to run G Suite.

• October 24, 2019 24 Oct'19

  Southwest Airlines upgrades its internal mobility

  Southwest Airlines wants to improve its internal hiring. It is now applying external recruiting practices internally in the hopes of growing employee awareness of new jobs.

• October 23, 2019 23 Oct'19

  Rent the Runway CEO discusses IT challenges, CX strategy

  Rent the Runway CEO Jennifer Hyman shares the company's CX strategy, describes its customer data collection and use, and addresses recent IT upgrade challenges.

• October 23, 2019 23 Oct'19

  Ex-Salesforce exec Bob Stutz takes the reins of SAP C/4HANA

  Ex-Salesforce Marketing Cloud CEO Bob Stutz, known for jump-starting stagnating CRM and CX software at Siebel, Microsoft and SAP, returns to SAP to bolster C/4HANA CX cloud.

• October 23, 2019 23 Oct'19

  SAP's McDermott joins ServiceNow to push enterprise growth

  SAP's Bill McDermott will take over as ServiceNow CEO, replacing John Donahoe, in a move that analysts say could take the fast-growing ITSM vendor in new product directions.

• October 23, 2019 23 Oct'19

  Developers get new tools to improve Slack integrations

  Developers are getting new tools for building Slack integrations that are easy to access and use.

• October 22, 2019 22 Oct'19

  Digital experience projects balance CX, data privacy concerns

  Users want hyper-personalized, convenient experiences when they shop or stay at hotels, but brands must balance the thin line between convenience and invasion of privacy.

• October 22, 2019 22 Oct'19

  Alfresco Software acquires SAP connector company Pernexas

  The acquisition aims to make gaining new customers easier by providing another option to SAP customers looking for a cloud-native platform that can support SAP implementations.

• October 22, 2019 22 Oct'19

  Adobe updates Magento Commerce, adds Amazon and Azure hooks

  Adobe continues to support Magento Open Source but adds Azure support and AI tools only to the commercial version of the vendor's e-commerce platform.

• October 21, 2019 21 Oct'19

  SAP launches Qualtrics CoreXM customer research tools

  SAP renames Qualtrics Research Core Qualtrics CoreXM and adds AI, enterprise analytics, dashboard tools and admin controls for data access.

• October 18, 2019 18 Oct'19

  Microsoft CDP pricing might prove attractive to midsize retailers

  With entry-level pricing of $1,500 a month, the new Microsoft CDP could attract midsize retailers.

• October 18, 2019 18 Oct'19

  Acumatica cloud ERP, IFS systems fit together well

  Acumatica and IFS share a similar manufacturing ERP industry focus but target different markets. In this Q&A, Acumatica CEO Jon Roskill explains how the vendors are working to integrate systems and services.

• October 17, 2019 17 Oct'19

  WebPurify launches profanity filter for memes and images

  WebPurify has launched a beta of its Optical Character Recognition Profanity Filter Service to identify and block profane images on sites and apps with user-generated content.

• October 17, 2019 17 Oct'19

  A backlash emerges over automated interviewing

  Illinois may have adopted the nation's first automated hiring law, which will take effect Jan 1. The law is likely to become a template for other states interested in regulating the use of automated interviewing.

• October 17, 2019 17 Oct'19

  Zoom helps launch video conferencing hardware startup Neat

  Neat will design video conferencing hardware exclusively for Zoom, which has invested in the startup and was involved in early discussions regarding its formation.

• October 17, 2019 17 Oct'19

  Zoom Phone takes center stage at Zoomtopia 2019

  Zoom is increasingly positioning Zoom Phone as a core part of its portfolio and a service that every kind of business should consider.

• October 16, 2019 16 Oct'19

  Poly Studio X Series natively runs Zoom video app

  The Poly Studio X Series will natively run the Zoom video app at launch, with additional partnerships with online meetings vendors planned in the coming months.

• October 14, 2019 14 Oct'19

  Adobe's Marketo-Magento staff merger reveals midmarket push

  Adobe positions itself for the midmarket in the year following the acquisitions of marketing automation platform Marketo and e-commerce platform Magento.

• October 14, 2019 14 Oct'19

  Voss upgrades migration to unified communications software

  In an effort to ease the switch from legacy telephone systems to a more modern unified communications platform, Voss has launched its latest UC software, M2UC.

• October 11, 2019 11 Oct'19

  New Mitel CEO Mary McDowell says sale is possible, but not soon

  In a move that took analysts by surprise, Mary McDowell replaced longtime chief Richard McBee as Mitel CEO -- a possible sign the company's owner is looking to sell.

• October 10, 2019 10 Oct'19

  RPA basics: What it is, benefits, downsides, use cases

  Robotic process automation may be able to help your business, but first you need to understand what it is and what it can and cannot do. IFS VP of AI and RPA shares his take.