News

News

• June 14, 2019 14 Jun'19

  Generation Z workplace may emphasize human contact

  Generation Z may demand more human-to-human contact with managers and co-workers. Surveys suggest that text messaging will also top the list.

• June 13, 2019 13 Jun'19

  Intel Unite Cloud brings flexibility to meeting collaboration

  Boasting the same capabilities and features as its preceding on-premises software, Intel Unite Cloud Service enables users to deploy Intel Unite software from the cloud.

• June 13, 2019 13 Jun'19

  Zendesk Duet ties sales, service platforms together

  Zendesk courts enterprise customers with a chatbot SDK that extends self-service tech into internationally popular chat apps, while Duet bundles Zendesk Support and Sell platforms.

• June 13, 2019 13 Jun'19

  Selligent Marketing Cloud partners with Genesys for CX growth

  Selligent paired its CX suite with Genesys Customer Experience Platform to improve customer experience by providing organizations with a full view of the customer journey.

• June 12, 2019 12 Jun'19

  BlueJeans Events, meetings mobile app receive upgrades

  BlueJeans Network has launched user experience updates, among others, to its BlueJeans Events software, as well as the BlueJeans meetings mobile application.

• June 12, 2019 12 Jun'19

  Cisco unifies Webex calling, messaging and meetings

  Cisco is embedding BroadSoft-powered Webex calling into Webex Teams and will let businesses connect on-premises PBXs to the app.

• June 12, 2019 12 Jun'19

  Workplace violence drives interest in mass notifications

  The Virginia Beach shooting that killed 12 may help motivate employers to deploy mass notification systems as well as programs to identify problem employees. HR plays a role in both.

• June 12, 2019 12 Jun'19

  Nuvi's sentiment analysis engine deciphers emotion, emoji and more

  Nuvi's sentiment analysis engine enables organizations to interpret the true meaning behind text, images and emoji in order to get a more complete understanding of customers' experience.

• June 12, 2019 12 Jun'19

  GoToRoom video conferencing software adds Dolby Voice

  LogMeIn Inc. and Dolby Laboratories have teamed up to bring Dolby Voice hardware to LogMeIn's GoToRoom video conferencing service software for businesses.

• June 12, 2019 12 Jun'19

  Solodev launches CMS to target medium-sized businesses

  Solodev DCX 9.0 targets medium-sized businesses with its scalability. The cloud-first CMS features collaboration tools, flexible pricing and automation.

• June 11, 2019 11 Jun'19

  Cisco Jabber client gets tighter integration with Webex Teams

  Cisco has redesigned the Cisco Jabber client to "look and feel like" Webex Teams, the latest step in the company's push to bring together its on-premises and cloud-based UC apps.

• June 10, 2019 10 Jun'19

  $15.7B Salesforce-Tableau acquisition a direct shot at Microsoft

  By acquiring Tableau, Salesforce dramatically strengthened its BI and data visualization capabilities. The move boosts Salesforce's ability to compete with Microsoft.

• June 07, 2019 07 Jun'19

  Companies entrust CX to customer service chatbots, but only so far

  Depending on the vertical, chatbots can relieve human agents of simple, repetitive customer-support tasks. But brands await smarter tech to fully trust them with CX.

• June 07, 2019 07 Jun'19

  Google adds advanced analytics to G Suite Enterprise

  Google has released a tool for tracking adoption of G Suite Enterprise. The program also gives businesses insight into use of Microsoft apps.

• June 06, 2019 06 Jun'19

  Honeywell launches enterprise performance management product

  Released as part of Honeywell's new Enterprise Performance Management for Operations Technology category, Honeywell Forge for Buildings is available now.

• June 06, 2019 06 Jun'19

  Users can now connect to Microsoft Teams rooms based on proximity

  Users of Microsoft Teams can now connect to nearby meeting room systems through proximity-based pairing, a feature already supported in Cisco Webex.

• June 05, 2019 05 Jun'19

  Technological unemployment risk is real, new group warns

  Low unemployment levels today won't stop the arrival of robotics and automation. Michael Lotito, a labor law attorney, is heading a new group that wants to address the problem.

• June 05, 2019 05 Jun'19

  SurveyAdvantage launches new customer management service

  LoyaltyLoop is SurveyAdvantage's newest service. It provides businesses with a platform to collect and manage customer feedback and reviews through surveys and reviews.

• June 05, 2019 05 Jun'19

  RedPoint Global mashes up CDP, DMP functions in new offering

  RedPoint's Digital Acquisition Platform attempts to stop ads from chasing you around the internet after a purchase by mashing up CDP functionality with third-party DMP data.

• June 05, 2019 05 Jun'19

  LogMeIn Bold360 CX tool adds AI features for bots, human agents

  LogMeIn bundled together Bold360 customer service tools as a single CX platform underpinned by its AI technology by rebranding some pieces and introducing some others.

• June 04, 2019 04 Jun'19

  Pegasystems Customer Empathy Advisor AI tool gauges ethics

  Pegasystems' new empathy AI tool aims to help users make more ethical business decisions by gauging the empathy level of human and digital customer service agents.

• June 03, 2019 03 Jun'19

  Pega Customer Service adds digital messaging capabilities

  Pegasystems users can now offer their customers support through text messaging and will be able to develop apps more easily with a new low-code platform.

• June 03, 2019 03 Jun'19

  Adobe debuts Qualtrics plugin, Magento-Amazon D2C features

  Adobe moves forward with an SAP Qualtrics plugin to measure voice of the customer on Experience Platform and strengthens Magento customers' Amazon presence with new features.

• May 31, 2019 31 May'19

  AWS could disrupt cloud UC with aggressive voice pricing

  Amazon Web Services is offering usage-based pricing for its new business calling plan, a pricing model that could shake up the cloud UC industry if successful.

• May 30, 2019 30 May'19

  Salesforce blockchain development tool for CRM platform unveiled

  Blockchain has grown beyond its high-profile use case as the technology behind Bitcoin and other cryptocurrency. Salesforce is the latest tech company to bet big on blockchain.

• May 30, 2019 30 May'19

  ERP vendors get high marks in Panorama report

  A substantial majority of ERP customers are satisfied with their ERP vendors, according to a new report from Panorama Consulting. But whether they're realizing the benefits of ERP implementations remains unclear.

• May 30, 2019 30 May'19

  Avaya-Google integration targets SMBs with cloud UC

  Avaya is giving partners the ability to deliver cloud UC through containers running on the Google Cloud, a cheaper and simpler deployment model.

• May 30, 2019 30 May'19

  Seal contract analytics software brings new UI, AI features

  Seal Software launched version 7 of its contract analytics software, dubbed Seal 7, touted to provide a more seamless user experience, scalability and extensibility.

• May 29, 2019 29 May'19

  Contact center-as-a-service platforms here, but face hurdles

  Cloud contact center platforms offer promise, migrating agents into a flexible environment. Contact centers, a long-established on-premises IT world, are slowly starting to adopt them.

• May 29, 2019 29 May'19

  Revlon SAP ERP problems result in rare investor lawsuit

  An SAP ERP implementation at cosmetic maker Revlon disrupted some operations. After the news came out, the company's stock price suffered. Now, investors are suing.

• May 24, 2019 24 May'19

  HR struggles to improve workforce experience

  Improving employee experience, productivity and overall employee well-being are top priorities for HR managers, but they are difficult to achieve, according to the 2019 Deloitte Global Human Capital Trends report.

• May 24, 2019 24 May'19

  Advanced 3D printing machines on display at Rapid + TCT

  While there won't be a 3D printer in every home any time soon, here's a look at three machines that were on display at the Rapid + TCT 3D printing industry tradeshow and are having an effect on manufacturing.

• May 24, 2019 24 May'19

  Expanded deal with Collab9 brings Avaya cloud to governments

  Avaya has expanded its partnership with Collab9 to bring Avaya cloud UC and contact center products to federal, state and local governments.

• May 23, 2019 23 May'19

  Microsoft Outlook mobile app supports native Teams scheduling

  Users can now schedule Microsoft Teams meetings through the Outlook mobile app. The feature is advancement toward parity between Teams and Skype for Business.

• May 23, 2019 23 May'19

  Verint launches VOC software, gathers omnichannel feedback

  Verint has launched Verint Unified VoC, which provides organizations with a full, accurate view of customer desires and preferences, according to the vendor.

• May 22, 2019 22 May'19

  3D printing industry growth tied to specialized applications -- for now

  Specialized production manufacturing drives 3D printing in three industries, but prototyping will remain the key use case in more mainstream applications.

• May 22, 2019 22 May'19

  Salesforce outage exposes Pardot marketing automation data

  Salesforce's 15-hour outage may not scare away users. But it might get them to use more encryption, as the outage exposed customer marketing automation data in the GDPR era.

• May 22, 2019 22 May'19

  Improved HR security may be why W-2 scams are down

  HR's focus on better securing employee data may be working. In its annual data breach investigations report, Verizon found a dramatic decrease in the number of W-2 scam reports.

• May 22, 2019 22 May'19

  Box workflow automation software, Box Relay, overhauled

  Content management software vendor Box makes over Box Relay, integrating the workflow automation system more fully into the Box platform and boosting workflow self-service.

• May 21, 2019 21 May'19

  Pegasystems acquires In The Chat digital messaging platform

  Pegasystems' recent acquisition of the digital messaging platform In The Chat brings Pega customers new communication channels and improves AI chatbot capabilities.

• May 20, 2019 20 May'19

  Sparkcentral virtual agent framework blends AI, live agents

  Bring Your Own Bot, Sparkcentral's virtual agent framework for chatbots, blends live agent and virtual agent assistance to augment the customer experience.

• May 17, 2019 17 May'19

  PDP Gaming seeks immediate ban on Poly's use of logo

  PDP Gaming is seeking an immediate injunction against Poly's use of a disputed logo. The escalation comes despite the two companies initially pursuing a settlement.

• May 16, 2019 16 May'19

  Leanplum, Amplitude unite for personalized mobile marketing

  Leanplum and Amplitude have united to combine Leanplum's mobile marketing engagement with Amplitude's product intelligence for more personalized mobile marketing.

• May 16, 2019 16 May'19

  New Salesforce FoundationConnect designed for grantmakers

  Salesforce.org has launched FoundationConnect, a CRM platform designed specifically to make managing the philanthropic lifecycle easier for nonprofits.

• May 16, 2019 16 May'19

  Zoom Phone adds support for third-party calling services

  Zoom Phone is now compatible with third-party calling services, and the product will launch in beta in the United Kingdom and Australia later this month.

• May 16, 2019 16 May'19

  Field Nation One aims for better employee management

  Field Nation One is a suite of programs aimed at simplifying the management of a blended workforce. There are platforms for recruitment, managing workflow and more.

• May 15, 2019 15 May'19

  Effective customer surveys help contact centers drive CX

  As companies try to figure out who will run customer experience initiatives, contact centers make a strong case for the customer support team, using the right technology.

• May 15, 2019 15 May'19

  Time to fill a position now at 71 days, Gartner says

  Gartner's talent market intelligence service found that 49% of all the job postings are for just 39 roles. Three of those roles are HR-related.

• May 15, 2019 15 May'19

  Call queue, auto attendant enhanced in Microsoft Teams calling

  The latest enhancements to Microsoft Teams calling improve auto attendants and call queues, but both features still lack some key capabilities.

• May 15, 2019 15 May'19

  Sage cloud ERP services add production management module

  Sage has released the Production Management module for its cloud-connected ERP Sage 100cloud. The new module is designed to give users visibility into the production process.

• May 15, 2019 15 May'19

  Challenges slow the union between blockchain and ERP

  Rather than technical challenges, building the business networks and hammering out governance and rules of engagement are the toughest hurdles to blockchain-enabled ERP.

• May 14, 2019 14 May'19

  CX initiatives driving contact center technology trends

  Making contact center agents more present across all channels is a new focus, as tech vendors rush to give customer service operations more tools to improve customer experiences.

• May 10, 2019 10 May'19

  University of Alaska to lay off 95% of HR staff, upgrade tech

  The University of Alaska's approach to modernizing its HR department began with the elimination of nearly all of its HR positions. It's part of a move to shared services to make IT more efficient.

• May 09, 2019 09 May'19

  Avaya revenue dips as company entertains potential buyout

  Avaya revenue missed the mark in the second quarter amid operational missteps and rumors of a private buyout. The company said it was considering financial maneuvers as significant as selling itself.

• May 09, 2019 09 May'19

  Acquia-Mautic acquisition underscores open source model

  Holding to the strategy of building a digital experience platform based with open source roots, Acquia acquires Mautic, an open source marketing automation cloud.

• May 09, 2019 09 May'19

  New compliance controls added to Microsoft Teams PowerShell

  Microsoft Teams PowerShell now gives IT administrators the ability to restrict communications between employees, a significant expansion of the app's tools for regulatory compliance.

• May 09, 2019 09 May'19

  Rise of headless CMS: Businesses move away from traditional WCM

  Traditional web content management dominates the market, but as mobile and voice channels become increasingly important, companies opt for headless content management.

• May 08, 2019 08 May'19

  SAP, OpenText broaden partnership with cloud integrations

  SAP reveals deeper cloud partnerships with content management vendor OpenText as both legacy platforms entice long-term clients off on-premises systems and into the SAP cloud.

• May 08, 2019 08 May'19

  Workplace by Facebook gets user interface overhaul

  A planned overhaul of the Workplace by Facebook user interface will streamline notifications and prioritize groups and chats.

• May 08, 2019 08 May'19

  Act-On launches Adaptive Web, AI-based personalization tool

  Adaptive Web, an AI marketing software tool by Act-On, makes real-time content suggestions to increase user web engagement without the direct aid of a marketer.

• May 08, 2019 08 May'19

  U.S. will begin collecting data for pay equity analysis

  The Trump administration has failed to block an Obama-era pay reporting rule. Employers of more than 100 workers will have to submit data to U.S. authorities by Sept. 30.

• May 08, 2019 08 May'19

  Einstein Analytics for Financial Services enhances banking CX

  Salesforce's new analytics tools for financial services follow AI advancements from IBM Watson and Acquia upgrading customer experiences in retail banking and wealth management.

• May 08, 2019 08 May'19

  New Microsoft Fluid Framework features real-time editing

  Microsoft's new software development kit, Fluid Framework, provides users with real-time editing that can be used across applications and with a variety of formats.

• May 07, 2019 07 May'19

  Salesforce announces Pardot Business Units, coming this summer

  Pardot Business Units, an automated marketing platform, provides large companies with a way to coordinate and personalize marketing efforts across the business.

• May 07, 2019 07 May'19

  Oracle's CX strategy points toward real-time responses

  As data increasingly becomes key to an effective CX implementation, Oracle's CX strategy points to what technology it's focusing on to win over corporate customers.

• May 06, 2019 06 May'19

  ICMI co-founder on contact center technology trends

  Contact center technology stacks now include pervasive AI and CX-oriented tools, enabling agents to do a better job more efficiently, said ICMI co-founder Brad Cleveland.

• May 03, 2019 03 May'19

  ERP upgrade sought job efficiency, not job loss

  Protecting jobs, not replacing people with automation, was an ERP system upgrade requirement by the Industries for the Blind and Visually Impaired. It wanted efficiency without job loss.

• May 03, 2019 03 May'19

  Cloud Skype phones require firmware update by July 1

  Businesses face a July 1 deadline for updating the firmware and permissions of cloud Skype phones.

• May 03, 2019 03 May'19

  Google launches CallJoy small-business phone service

  Google has launched CallJoy, a new cloud-based phone service that provides small businesses with automated phone agents for customer service for $39 per month.

• May 03, 2019 03 May'19

  IBM marketing automation sell-off represents market shift

  IBM divests itself of marketing automation tools, but they will likely live on as the new parent company combines them with other acquisitions to incubate a new integrated CX stack.

• May 02, 2019 02 May'19

  Impartner PRM integrates with Microsoft Dynamics 365 for sales

  Impartner's collaboration with Microsoft delivers Impartner PRM for Microsoft Dynamics 365, a PRM sales software that gives users immediate access to direct and indirect sales data.

• May 02, 2019 02 May'19

  Users press for more Slack security, compliance features

  Users want more Slack security and compliance controls in the Standard and Plus subscription tiers.

• May 02, 2019 02 May'19

  Delays, change orders blow up ERP project budget for school district

  ERP projects are notorious for cost overruns and delays. That was the experience of the Manatee School District, which ran into major problems.

• May 01, 2019 01 May'19

  New capabilities enhance Acquia Cloud security

  Acquia's new security and compliance competencies for the Acquia Cloud aim to reduce operational resources, increase data protection and simplify user innovation.

• May 01, 2019 01 May'19

  Unify Square adds Slack, Zoom, FB to IT management software

  Unify Square will add support for Slack, Zoom and Workplace by Facebook to its IT management software. The vendor previously worked exclusively with Microsoft apps.

• May 01, 2019 01 May'19

  Infor launches new CRM mobile app for CloudSuite

  Meeting mobile needs is key for Infor, which just released its Infor CloudSuite CRM Mobile application for iOS users. The app will provide access to important information on the go.

• April 30, 2019 30 Apr'19

  Epicor iScala 3.3 brings new productivity features to SMB ERP

  Epicor's newly released iScala 3.3 SMB ERP software update includes new reporting and analytics features, a revamped user interface and expanded localizations.

• April 30, 2019 30 Apr'19

  Online scheduling platforms open new channel for customers

  New customer-centric tools book demos in Salesforce at a customer's bidding, automating processes that took multiple email messages and forms -- sometimes losing leads in the process.

• April 29, 2019 29 Apr'19

  Big firms hire fast, and fire more

  Larger firms are more efficient at hiring than smaller firms, according to new data. But they also exceed other firms in the percentage of workers who are involuntarily separated.

• April 26, 2019 26 Apr'19

  Salesforce pitches Einstein for HR AI use

  Salesforce is trying to gain HR's interest in the prediction services added to its Einstein platform. The vendor says it's not trying to become an AI systems provider, but it sees opportunity in HR.

• April 26, 2019 26 Apr'19

  Slack revenues show enterprise growth ahead of public listing

  Slack revenue reached $400 million in fiscal 2019, with 575 large businesses contributing 40% of the total. The startup will begin selling stock publicly later this year.

• April 26, 2019 26 Apr'19

  To avoid ERP implementation failure, start with clearly defined requirements

  Companies can avoid litigation caused by unsuccessful ERP implementations by defining requirements at the start of a project, according to ERP consultant Brooks Hilliard.

• April 25, 2019 25 Apr'19

  Upgraded Salesforce Sales Cloud features boost productivity

  With AI enhancements, the new cohort of Sales Cloud features will minimize busywork and increase productivity of sales reps, according to Salesforce.

• April 25, 2019 25 Apr'19

  Slack Workflow Builder enables no-code customization

  Slack Workflow Builder gives users templates for creating automated messages and forms in Slack. The product launched in beta this week.

• April 25, 2019 25 Apr'19

  Slack-Zoom partnership takes on Cisco, Microsoft

  The new Slack-Zoom partnership will focus on advancing Zoom calling and meetings in Slack, potentially making the collaboration app a stronger rival to Cisco and Microsoft.

• April 25, 2019 25 Apr'19

  Salesforce buys Salesforce.org: What that means for customers

  Salesforce.com bought Salesforce.org. Nonprofit Cloud customers mull changes they hope to see now that all Salesforce products are under one umbrella.

• April 24, 2019 24 Apr'19

  Slack integration links chats and email

  A new Slack integration will give users the ability to receive and reply to Slack chats through email, which remains a cornerstone of enterprise communications.

• April 24, 2019 24 Apr'19

  CDP Institute releases customer data platform certification

  While waiting for Salesforce to release a customer data platform and for Adobe to perfect its newly released CDP, RealCDP certification aspires to validate CDPs available today.

• April 24, 2019 24 Apr'19

  CDP vs. DMP: Vendors battle for marketers' budgets

  Customer data platforms and data management platforms have overlapping features, as vendors vie for marketers' IT budgets. It may not matter, as Adobe and Salesforce join Oracle in the game.

• April 19, 2019 19 Apr'19

  Diversity in hiring a key to eradicating AI bias

  HR is turning to AI systems to help rank and sort job candidates. But the systems like these are mostly designed by men, who may unknowingly encode their own biases.

• April 18, 2019 18 Apr'19

  Epicor debuts EVA, an AI virtual assistant for ERP

  Epicor users will soon be able to talk to or text their ERP systems through Epicor Virtual Agent, a new AI-based voice command UI that promises to improve productivity.

• April 18, 2019 18 Apr'19

  Zoom IPO demonstrates power of freemium pricing

  The Zoom IPO on Thursday demonstrated the strength of the video collaboration market and validated the strategy of freemium pricing.

• April 18, 2019 18 Apr'19

  As baby boomers exit, AR and VR tools help to capture their expertise

  Demand for virtual and augmented reality tools is soaring, and the need to capture expertise from retiring baby boomers may be why.

• April 17, 2019 17 Apr'19

  Salesforce adds OCR, translation, AI app builder to Einstein platform

  Salesforce enables no-code AI app development, as well as optical character recognition, translation and services to extend Einstein predictive modeling tools into external apps.

• April 17, 2019 17 Apr'19

  Cisco brings Webex controls to G Suite for business

  A Webex add-on will give users the ability to manage the settings of Webex meetings within G Suite for business. It's the latest in a series of integrations between Cisco and Google.

• April 16, 2019 16 Apr'19

  Infor launches Infor CloudSuite for customer management

  Infor has released the Infor CloudSuite CRM cloud-based application, a program for companies to track customer lifecycles, sales and marketing analytics.

• April 15, 2019 15 Apr'19

  Del Monte Foods makes SAP ERP migration to AWS

  Thanks to an acquisition, Del Monte Foods' IT had both on-premises and hosted systems, which proved costly and inflexible. It has since moved its IT systems to AWS.

• April 15, 2019 15 Apr'19

  AI sales forecasting tools soothe sales-marketing rivalries

  Sales forecasting vendors such as Clari extend reach into enterprise marketing, leveling the data and, with AI, solving an old problem: conflicting numbers on quarterly forecasts.

• April 12, 2019 12 Apr'19

  HR budgets remain flat in the face of growing expectations

  HR departments are facing increased expectations on a flat budget. To advance, they need to reallocate HR budgets to support digital initiatives, The Hackett Group reported.

• April 11, 2019 11 Apr'19

  G Suite for business adds enterprise voice, IT controls

  Google released an enterprise phone system and plans to add new IT controls to G Suite for business in an effort to attract larger companies.