News

News

• April 19, 2021 19 Apr'21

  Face mask detection a newcomer to employee surveillance

  Face mask detection has emerged as another form of employee surveillance technology, and its adoption may be helped indirectly by the potential of COVID-19 workplace regulations.

• April 19, 2021 19 Apr'21

  Salesforce Digital 360 for Industries adds developer tools

  Salesforce Digital 360 for Industries releases developer tools, templates and guides for users to build e-commerce storefronts, webpages and portals on its vertical-specific clouds.

• April 15, 2021 15 Apr'21

  Chip shortage driving up PC prices, wait times

  Businesses pay more for PCs and find it difficult to replace aging ones as the ongoing chip shortage leaves computer makers scrambling for components.

• April 14, 2021 14 Apr'21

  SAP forms financial services partnership with Dediq

  SAP and financial industry investment firm Dediq are forming a new business unit to develop applications that help banks and insurance firms with changing processes.

• April 14, 2021 14 Apr'21

  DEI tools arrive at critical time for HR

  Employers are being held accountable for meeting diversity, equity and inclusion goals, especially executives. HR vendors are responding with new tools, including ADP.

• April 14, 2021 14 Apr'21

  OpenText releases Cloud Editions content services updates

  OpenText CE 21.2 includes federated document compliance that extends to Microsoft Office 365, along with a revamped content services platform and other feature releases.

• April 13, 2021 13 Apr'21

  Microsoft's Nuance buy enriches call center, security products

  Analysts expect Microsoft to integrate Nuance voice technology with a wide range of Microsoft products, including Teams and Dynamics 365.

• April 13, 2021 13 Apr'21

  Qualtrics XM/OS ties together experience data for users

  Qualtrics releases an 'operating system' to manage and analyze customer and employee feedback data, and AI tools expanded to cover sentiment data and industry-specific scenarios.

• April 12, 2021 12 Apr'21

  Oracle Cloud HCM introduces low-code/no-code template tools

  Oracle Cloud HCM has been upgraded to ease development of HR processes and improve employee experience, the firm said.

• April 09, 2021 09 Apr'21

  Microsoft update of Teams Rooms for Android falls short

  Microsoft has yet to add to Teams Rooms on Android critical features available on the Windows version. Missing features include the ability to join Zoom or Webex meetings.

• April 09, 2021 09 Apr'21

  Hybrid workplace may give employers hiring edge

  The post-pandemic office is leaning strongly in the direction of hybrid workplaces. Job candidates view working from home as a key consideration when searching for a new position.

• April 09, 2021 09 Apr'21

  Supply chain disruptions force companies to rethink strategy

  Supply chain disruptions from COVID-19 and other longstanding issues cost businesses trillions in revenue, leading to shifts in supply chain strategy, a new report said.

• April 09, 2021 09 Apr'21

  AR use cases gain ground due to COVID-19, maturing tech

  AR technology is growing beyond technical instruction, helped by work-from-home mandates and maturing technology.

• April 08, 2021 08 Apr'21

  Salesforce updates vaccine distribution tool ahead of surge

  President Biden moves COVID-19 vaccine availability deadline for American adults to April 19; Salesforce Vaccine Cloud adds asynchronous bookings on more channels to meet surge.

• April 08, 2021 08 Apr'21

  Samsung introduces its cheapest A Series 5G phone yet

  The Korean smartphone maker announced five additions to its midtier Galaxy A Series, including the A02s, A12, and three 5G phones, the A32, A42, and A52.

• April 08, 2021 08 Apr'21

  Unpatched applications threaten SAP security

  Cyberattacks are a significant threat to unpatched, unprotected SAP applications, according to a new threat intelligence report from SAP and Onapsis.

• April 07, 2021 07 Apr'21

  Consumer, business harmonize with Zoom on Amazon Echo Show

  Zoom's integration with Amazon's Echo Show 10 means more people will turn to the consumer device for business video conferencing while working from home.

• April 07, 2021 07 Apr'21

  Microsoft pushes deeper into Dynamics 365 industry clouds

  Microsoft's vertical industry strategy keeps pace with similar approaches from Oracle and Salesforce, which strive to woo users on the benefits of their platforms and data models.

• April 06, 2021 06 Apr'21

  Keeping tabs on employees in the hybrid workplace

  Companies want better ways to determine if their employees are mentally healthy or are at risk of a breakdown in the hybrid workplace. Vendors line up to meet the demand.

• April 06, 2021 06 Apr'21

  LG to stop selling mobile phones

  The Korean manufacturer will drop mobile phones and focus on electronic vehicles, smart homes and robotics. Its mobile phone unit will close by August.

• April 05, 2021 05 Apr'21

  How post-pandemic B2B e-commerce tech stacks will look

  What will B2B e-commerce look like in the post-pandemic world? Experts and tech leaders share how COVID-19 fueled big changes and what's next.

• April 05, 2021 05 Apr'21

  Biden supply chain EO makes resilience a priority

  Supply chain experts weigh in on the Biden administration's push to help address vulnerabilities like parts shortages that have slowed production and put national security at risk.

• April 02, 2021 02 Apr'21

  Cisco tackles 'seismic shift' to the hybrid workplace

  Cisco said the switch to the hybrid workplace could create a divide between in-office and remote workers. New Webex features could help counter the problem.

• April 02, 2021 02 Apr'21

  Biden infrastructure plan may deliver huge training boost

  President Biden's $2T infrastructure plan will likely result in training programs for rapid reskilling, especially in the manufacturing sector.

• April 01, 2021 01 Apr'21

  IBM, Red Hat partner with Celonis on process mining software

  Looking to ease the implementation of digital transformation projects, IBM and Red Hat signed a deal with Celonis to jointly push Celonis process mining software.

• April 01, 2021 01 Apr'21

  Federal judge orders RingCentral to stop selling Zoom

  Zoom said it will continue supporting companies that bought RingCentral's Zoom-equipped Meetings app before Feb. 1. The companies are embroiled in a contract dispute.

• April 01, 2021 01 Apr'21

  Qualtrics adds XM tools for marketing, service, B2B sales users

  Post-SAP spinoff, Qualtrics moves quickly to give B2B sales users -- along with their marketing and customer service colleagues -- new features to sharpen post-pandemic business.

• March 31, 2021 31 Mar'21

  Circular economy model enables sustainability and resilience

  In this Q&A, IFS' Colin Elkins discusses the circular economy and how it can improve sustainability, enable business models like servitization and become a competitive advantage.

• March 31, 2021 31 Mar'21

  Cisco revamps Webex's People Insights feature

  Cisco says the 'always-on' nature of remote work exhausts workers. It believes information from the revamped People Insights feature in Webex will help.

• March 30, 2021 30 Mar'21

  Mandatory COVID-19 vaccinations get cool reception

  Mandated COVID-19 vaccinations may be unpopular with many U.S. employers, including the federal government. A primary concern is the potential for liability.

• March 30, 2021 30 Mar'21

  Apple Watch effective at assessing heart health

  An at-home walking test with the Apple Watch yielded 'accurate and meaningful insights' into a person's heart strength, a Stanford University study found.

• March 26, 2021 26 Mar'21

  News briefs: Slack has a rocky start with direct messages

  Customer backlash over a new messaging feature forced Slack to take it down only hours after launch. The capability opened up the possibility of harassment on the platform.

• March 26, 2021 26 Mar'21

  Twilio Segment CEO Peter Reinhardt on the future of CDPs

  In a wide-ranging Q&A, Twilio Segment CEO Peter Reinhardt discusses Twilio's $3.2 billion acquisition of the company he co-founded, and the future of CDPs.

• March 26, 2021 26 Mar'21

  Biden's $3T rebuilding plan may boost reskilling, upskilling

  President Biden's plan to spend trillions on building the nation's infrastructure is likely to include funds for job reskilling and upskilling partnerships.

• March 26, 2021 26 Mar'21

  IFS acquires Axios Systems to boost ESM capability

  IFS moves into the enterprise service management market with the acquisition of Axios Systems, which offers cloud service management applications.

• March 25, 2021 25 Mar'21

  Equal pay for women could take 9 years

  It may take women nine years to achieve equal pay with men, but the momentum is happening slightly faster for younger women, according to a new study.

• March 25, 2021 25 Mar'21

  Microsoft to release threaded message replies in Teams

  Desktop Teams users will be able to quote previous messages in their responses instead of responding chronologically. Rivals like Slack have had a similar feature for years.

• March 25, 2021 25 Mar'21

  Zoom lets developers use its video within their apps

  Developers will pay by the minute to use a nonbranded version of Zoom. The new licensing could help Zoom boost the slowdown in customer subscription growth as the pandemic wanes.

• March 25, 2021 25 Mar'21

  Microsoft adds live transcription to Teams

  The Teams live transcription feature bolsters collaboration and lets workers quickly catch up on meetings they've missed. Microsoft includes the capability with a 365 subscription.

• March 24, 2021 24 Mar'21

  Salesforce updates Sales Cloud for remote work

  Salesforce created CRM tools for its own sales team's pandemic shift to remote work -- and is rolling out the ones it found most effective to all the platform's users.

• March 24, 2021 24 Mar'21

  Acquia digital experience platform adds CX-friendly tools

  After two years of transition, Acquia users get a first glance at how all of its recent acquisitions and product introductions align to build digital experiences.

• March 23, 2021 23 Mar'21

  Optimizely shores up DX platform with Zaius CDP acquisition

  CMS and A/B testing vendor Optimizely, formerly Episerver, acquires the Zaius customer data platform to extend digital experience and personalization capabilities.

• March 23, 2021 23 Mar'21

  Microsoft: Workers want hybrid work, not digital exhaustion

  A hybrid work environment is the future at Microsoft and for most companies. In a recent survey, the vendor found that employees want some in-person activities to return.

• March 22, 2021 22 Mar'21

  MSC Industrial Supply transforms to SAP S/4HANA private cloud

  MSC Industrial Supply needed to cut costs and modernize its ERP system, so it first moved to S/4HANA on a hybrid cloud and has recently completed a transformation to a SaaS model.

• March 19, 2021 19 Mar'21

  Court says RingCentral can keep selling Zoom for now

  A federal court has ruled that RingCentral can continue selling its Zoom-powered video conferencing product RingCentral Meetings. Zoom sued RingCentral for breach of contract.

• March 19, 2021 19 Mar'21

  Microsoft makes PowerPoint Presenter Coach widely available

  Microsoft has added features to PowerPoint Presenter Coach. The enhancements in the self-help tool provide better tips on how to improve presentations that use PowerPoint slides.

• March 18, 2021 18 Mar'21

  Kroger rushed to launch on-demand pay, and it's not alone

  In the face of the pandemic, The Kroger Co. sped up the rollout of an on-demand pay platform to 400,000-plus employees. These platforms saw sizable growth in 2020.

• March 18, 2021 18 Mar'21

  SAP tools analyze usage, help ease S/4HANA migration

  ODTH First Class Logistics and TGS lean on SAP tools to analyze SAP remote access and user experience and speed up an S/4HANA migration project.

• March 18, 2021 18 Mar'21

  Samsung unveils three midrange phones

  Samsung's midrange Galaxy A52, A52 5G, and A72 come with additional security and more Android OS updates. The phones will be available internationally first.

• March 18, 2021 18 Mar'21

  Ford Motor Co. adopts hybrid workplace to boost productivity

  Ford Motor Co. believes a hybrid workplace will improve productivity as well as employee retention and well-being. On Wednesday, it unveiled a plan to support a remote work model.

• March 18, 2021 18 Mar'21

  Adobe courts small businesses with Acrobat Pro package

  As the pandemic disrupts paper workflows, Adobe courts small business users with simple webforms, digital signatures and payments integration with their sites and PDF documents.

• March 17, 2021 17 Mar'21

  IDC: The future workplace is hybrid

  Automation tools for tracking assets and people, as well as speeding up HR processes, such as onboarding, will be needed to manage the post-pandemic hybrid workplace.

• March 17, 2021 17 Mar'21

  Fuze opens platform to other video conferencing apps

  Over the coming months, Fuze will roll out a one-click feature that lets customers connect to Cisco Webex, Microsoft Teams, Zoom and other video conferencing services.

• March 16, 2021 16 Mar'21

  ServiceMax releases Engage field service management app

  ServiceMax Engage app gives users' customers a snapshot of their service contract benefits, and gives users vital updates for asset managements of property in the field.

• March 16, 2021 16 Mar'21

  Salesforce users get Einstein ABM tools for Pardot

  Salesforce adds Einstein AI tools for Pardot B2B account-based marketing to enable user sales teams to target entire customer account buying teams.

• March 12, 2021 12 Mar'21

  Microsoft will pull iOS, Android Cortana apps on March 31

  Microsoft will say goodbye to the Android and iOS Cortana apps on March 31. The company has retreated from the consumer market to focus on Cortana in 365.

• March 12, 2021 12 Mar'21

  Job market, salaries soar for computer science graduates

  The number of computer science graduates in the U.S. is rising every year, as are starting salaries, signaling a strong demand for talent.

• March 12, 2021 12 Mar'21

  Businesses turning to whiteboard apps for remote workers

  Businesses have deployed digital whiteboard applications during the pandemic to let remote employees brainstorm ideas and share diagrams and notes online.

• March 11, 2021 11 Mar'21

  Microsoft: Better transcription AI will mean fewer meetings

  As the accuracy of AI in transcription tools improves, experts expect people will skip some meetings and rely on collaboration apps to transcribe and summarize the sessions.

• March 11, 2021 11 Mar'21

  IFS Cloud focuses on simplicity for customers

  IFS Cloud integrates all IFS enterprise products under a single user interface and unified data model, enabling customers to implement and get value faster.

• March 11, 2021 11 Mar'21

  ServiceNow Customer Service Management grows in Quebec

  ServiceNow telecom and financial services users targeted for growth as the company expands customer service offering in Quebec, its latest platform release.

• March 10, 2021 10 Mar'21

  Component shortages to constrain PC market through 2022

  Chip and GPU shortages will prevent PC manufacturers from meeting demand through 2022. Supply constraints could limit PC market growth to single digits, forecasters say.

• March 08, 2021 08 Mar'21

  SAP partners sound off on Rise with SAP program

  SAP customers considering a move to S/4HANA may be attracted to the simplicity of Rise with SAP, a recently launched program that may also be a boon for SAP partners.

• March 05, 2021 05 Mar'21

  Schneider Electric shifts to hybrid workplace

  The hybrid workplace model is being embraced by Schneider Electric, which is moving to coworking offices for its employees. The firm sees it as an adaptable, if challenging, option.

• March 05, 2021 05 Mar'21

  Microsoft revamps Teams webinars

  The latest Teams version lets webinar hosts register people and send notifications. Microsoft has also increased the number of view-only webinar participants to 20,000.

• March 05, 2021 05 Mar'21

  Microsoft makes Productivity Score useful to tech buyers

  Microsoft's Productivity Score update lets an organization's tech buyers monitor, without the help of IT staff, the average performance of employees' PCs and mobile devices.

• March 04, 2021 04 Mar'21

  Sitecore makes personalization, e-commerce acquisitions

  Sitecore's $1.2 billion investment plan for cloud modernization kicks off with the acquisition of Boxever and Four51.

• March 04, 2021 04 Mar'21

  Employee poaching risk increases with remote work hiring

  Remote work opportunities may give rise to employee poaching, putting added pressure on HR departments. As geography starts to matter less, employee experience may matter more.

• March 04, 2021 04 Mar'21

  Microsoft makes Universal Print generally available

  Microsoft wants Universal Print to replace on-premises print servers. The cloud service provides printer management and eliminates the use of printer drivers.

• March 04, 2021 04 Mar'21

  Microsoft debuts AR/VR collaboration platform Mesh

  Microsoft Mesh lets people meet with colleagues as avatars in a virtual meeting place. Participants can work together on 3D models and interact through gestures.

• March 03, 2021 03 Mar'21

  Upland Software acquires BlueVenn marketing automation CDP

  Upland Software buys BlueVenn customer data platform for $54.3 million in cash, adding to Upland's growing cloud platform of marketing and analytics apps.

• March 03, 2021 03 Mar'21

  Epicor Software applications make transition to SaaS

  In this Q&A, Epicor CEO Steve Murphy discusses how the ERP vendor is moving its products from on premises to a SaaS model but gives customers the choice on when to migrate.

• March 02, 2021 02 Mar'21

  Microsoft bolsters data security in 365

  Microsoft said the latest 365 security features provide better protection for corporate data. The improvements guard sensitive information against attacks and leaks.

• March 02, 2021 02 Mar'21

  Salesforce tackles B2B rebate management automation

  Salesforce's tool for manufacturer rebates may have applications in other verticals, as it automates typically spreadsheet-driven processes.

• March 02, 2021 02 Mar'21

  Review of global supply chains a delicate undertaking

  A federal review of vital global supply chains such as semiconductors will likely produce a 'carrot/stick approach' to change, according to Gartner's Kamala Raman.

• March 02, 2021 02 Mar'21

  Microsoft adds intercompany collaboration to Teams

  Microsoft's Teams Connect lets companies message and share files with partners and customers through the collaboration app. Teams users have wanted the feature for a while.

• March 02, 2021 02 Mar'21

  Microsoft Dynamics 365 adds customer journey orchestration

  Dynamics 365 users in marketing and sales get CX features forged from the pandemic economy that enable one-to-one digital experiences.

• March 02, 2021 02 Mar'21

  Lawsuit challenges Amazon's treatment of Black employees

  Amazon is facing a lawsuit from a corporate employee who details inappropriate behavior of co-workers and broad allegations about the firm's treatment of Black employees.

• February 26, 2021 26 Feb'21

  Wages a sticking point for remote work best practices

  In the shift to remote work, wages could become a major point of contention for workers after COVID-19. A move to lower-cost regions could also mean lower pay.

• February 26, 2021 26 Feb'21

  News briefs: RingCentral provides calling in Salesforce

  RingCentral makes it possible for customers to make calls from Salesforce, Lifesize appoints a new CEO and Fuze receives a patent for a connectivity problem detector.

• February 26, 2021 26 Feb'21

  Salesforce Field Service spring release adds map features

  Salesforce dubs pandemic and post-pandemic times 'the appointment economy' for field service operations and builds mobile app features to accommodate it.

• February 26, 2021 26 Feb'21

  Call to review critical supply chains praised, questioned

  The Biden administration is requiring federal agencies to conduct a review of critical supply chains, dividing analysts on what they see as the potential long-term effects.

• February 25, 2021 25 Feb'21

  Mitel to release all-in-one collaboration app MitelOne

  Unified communications vendor Mitel will release an app called MitelOne that consolidates its voice, messaging and video offerings into a single interface.

• February 24, 2021 24 Feb'21

  Google to release Android password check, messaging features

  Google plans to release the latest features for the Android OS gradually. The updates include password checking, text message scheduling and better message dictation.

• February 24, 2021 24 Feb'21

  Digital queues avert COVID-19 vaccine registration crashes

  Q&A with Cloudflare co-founder and CEO Matthew Prince on how digital waiting rooms can help public health agencies register their constituents for COVID-19 vaccinations.

• February 23, 2021 23 Feb'21

  Microsoft to add a text prediction feature to Word

  The feature, scheduled for release next month, makes suggestions as a person types in Word. Microsoft said the predictive text feature will make writing faster and more efficient.

• February 23, 2021 23 Feb'21

  Security top of mind for digital transformation projects

  Like the transformation of their IT systems, SAP customers will need to modernize their security strategies as they move to the cloud, according to a new ASUG and Onapsis survey.

• February 23, 2021 23 Feb'21

  Apple boosts smartphone market with 5G iPhone debut

  Apple injected much-needed life into the smartphone market with its 5G iPhone 12 line. Gartner said the company was the No. 1 phone manufacturer in the fourth quarter of 2020.

• February 22, 2021 22 Feb'21

  News briefs: Cisco adds features to Webex Rooms

  Cisco has added features from its cloud-based Webex Meetings platform to the video conferencing hardware Webex Rooms. The capabilities include access to digital whiteboards.

• February 22, 2021 22 Feb'21

  Microsoft announces Office 2021, Office LTSC

  Microsoft will launch two versions of Office for those who don't want Microsoft 365 subscriptions. Office 2021 and Office LTSC will be available in the second half of the year.

• February 19, 2021 19 Feb'21

  Cisco completes the IMImobile acquisition

  Cisco plans to use IMImobile's messaging and voice APIs to bolster its cloud contact center offering. The executive team of the U.K.-based company has joined Cisco.

• February 19, 2021 19 Feb'21

  Biden favors green cards over H-1B work visas

  The Biden administration is seeking major changes in work visa programs, proposing an expansion of the cap for employment-based green cards, but not for H-1B work visas.

• February 19, 2021 19 Feb'21

  Google overhauls education suite, adding 50-plus features

  Google has changed G Suite for Education into Workspace for Education, adding features to its Classroom and Meet apps to help educators with classroom management.

• February 19, 2021 19 Feb'21

  Google emphasizes security, privacy in Android 12 preview

  Google highlighted privacy and security changes in the Android 12 developer preview. The OS, expected this fall, standardizes password complexity requirements for enterprise users.

• February 18, 2021 18 Feb'21

  Qualtrics vaccine management gains steam among states

  Qualtrics lands Missouri's state vaccine registration site as the voice-of-the-customer tech vendor claims 200 county governments and public health organizations among its users.

• February 18, 2021 18 Feb'21

  Manufacturing outlook for 2021 focuses on resilience

  As midmarket manufacturers focus on recovery from the pandemic, many will take advantage of the opportunity to accelerate Industry 4.0 projects, according to BDO USA.

• February 18, 2021 18 Feb'21

  McKinsey: Post-pandemic workplace will see major changes

  In the post-pandemic workplace, businesses are likely to focus more on skills than job titles while also accelerating their adoption of automation and digital technologies.

• February 18, 2021 18 Feb'21

  Amazon bolsters e-commerce for small business with Selz buy

  Australian e-commerce platform Selz may have caught Amazon's attention because it employs Liquid, Shopify's template language, which will simplify migrations.

• February 17, 2021 17 Feb'21

  Microsoft crowdsources notifications for Edge

  Microsoft wants the crowd to determine which notification requests are seen in Edge. The company has introduced a system to show useful notifications and hide annoying ones.

• February 17, 2021 17 Feb'21

  AI deployed as employee burnout detection tool

  Employee burnout is one of the mental health issues that AI tools are helping HR to identify. The technology can analyze employee activities and communications for potential risk.