News

News

• August 12, 2019 12 Aug'19

  Atos, Nice inContact partner to offer cloud contact center

  Atos will integrate CXone with Circuit and sell it as Cloud Contact Center-powered by CXone. Customers will still have the option of Atos' on-premises contact center platform.

• August 09, 2019 09 Aug'19

  Latest Slack security updates widen gap between Grid, Plus plans

  Slack released a roadmap for giving IT administrators more data security controls. Almost all of the new features will be available only to Enterprise Grid customers.

• August 09, 2019 09 Aug'19

  PromoteIQ acquisition diversifies Microsoft Advertising platform

  Microsoft expands its advertising platform to vendor marketing with the PromoteIQ acquisition.

• August 09, 2019 09 Aug'19

  Planned $1.35B Salesforce ClickSoftware buy beefs up field service

  Salesforce's ClickSoftware acquisition is aimed at improving Salesforce's field service management offering against SAP and Oracle.

• August 09, 2019 09 Aug'19

  Features of video conferencing evolve to meet demand

  Enterprise video conferencing is an important collaboration tool for organizations. Increased demand for video has changed much about the features of video conferencing and its delivery.

• August 09, 2019 09 Aug'19

  Google age discrimination lawsuit may force HR changes

  Discrimination lawsuits can seek broad changes to HR operations, as was the case for Google. That settlement could be a template for how federal courts respond going forward.

• August 08, 2019 08 Aug'19

  Samsung Unpacked brings Note10 and 10+, DeX improvements

  At Samsung Unpacked 2019, the newest Galaxy note models were revealed, along with DeX updates, a hybrid laptop, smartwatch updates and more.

• August 08, 2019 08 Aug'19

  Citrix Managed Desktops close to GA release

  Citrix Managed Desktops, which will be released Aug. 26, is meant to make managing desktops for IT easier by having Citrix control the management aspects of virtual desktops.

• August 08, 2019 08 Aug'19

  VMware HCX updates aim to simplify workload migration

  The latest version of VMware HCX was designed to simplify workload migration and includes non-vSphere to vSphere migration and large-scale bulk migration.

• August 08, 2019 08 Aug'19

  AWS, Microsoft listening to voice recordings raises privacy concerns

  Amazon and Microsoft won't say how often contractors listen to voice recordings captured in the workplace through products like Alexa for Business and Cortana.

• August 08, 2019 08 Aug'19

  Updates available for Lifesize video conferencing platform

  New Lifesize updates include screen sharing in the mobile app, integration with G Suite and Office 365 calendars in the web and desktop apps, and new administrative controls.

• August 07, 2019 07 Aug'19

  Cisco to acquire Voicea for AI voice transcription in Webex

  Cisco plans to acquire Voicea in order to integrate its AI voice transcription engine with Webex. Many competing video conferencing vendors support integrations with the startup.

• August 06, 2019 06 Aug'19

  Twilio Conversations, SendGrid Ads broaden cloud CX platform

  Twilio extends its customer communications platform to support MMS, SMS and WhatsApp chat, as well as to support ad campaigns for Facebook, Instagram and YouTube.

• August 06, 2019 06 Aug'19

  Force Marketing introduces platform for personalized marketing

  Drive by Force Marketing is a personalized marketing video platform for car dealerships to increase engagement with returning and prospective customers.

• August 06, 2019 06 Aug'19

  Aysling launches new vendor management software

  Vendor Management is a cloud-based software designed to help businesses manage their vendors and vendors' employees. It lets users track payments, store files, see invoices and more.

• August 06, 2019 06 Aug'19

  CX product changes on tap at Salesforce, LogMeIn, Adobe

  CX products to watch for the rest of 2019: Adobe's planned CDP offering, Salesforce features from the Tableau acquisition and LogMeIn's AI-powered agent-assist tools.

• August 06, 2019 06 Aug'19

  Alternative LinkedIn Recruiter tool boosts response rates

  The LinkedIn Recruiter tool improvements to matching engines and InMail have improved response rates, but some HR managers say recruiting challenges require more tools.

• August 05, 2019 05 Aug'19

  New Citrix COO talks future of Citrix services

  In his first public interview as Citrix's first COO, Mark Schmitz discusses what the company's priorities are and how he hopes to grow their subscription products.

• August 05, 2019 05 Aug'19

  TraceLink Network delivers digital supply chain visibility

  Drug manufacturers can collaborate with customers, suppliers and contract manufacturers on the TraceLink Network, and build applications on the new TraceLink Digital Network Platform.

• August 02, 2019 02 Aug'19

  Bluescape releases newest version of its mobile app

  The newest Bluescape app enables users to give presentations by launching a session from the app onto a larger touchscreen. The app is available for both Android and iOS.

• August 02, 2019 02 Aug'19

  Cisco security flaw leads to $8.6M payout in whistleblower case

  The settlement resolves allegations that a Cisco security flaw left governments vulnerable to hackers for years without the company taking action.

• July 31, 2019 31 Jul'19

  Adobe Experience Platform adds features for data scientists

  New Adobe analytics features Query Service and Data Science Workspace are generally available on the Adobe Experience Platform after being announced in beta almost a year ago.

• July 31, 2019 31 Jul'19

  Microsoft sets end date for Skype for Business Online

  Microsoft says it will stop offering Skype for Business Online starting July 31, 2021, making Teams the go-to Office 365 application for online calling and collaboration.

• July 31, 2019 31 Jul'19

  Parallels Remote Application Server brings AI, 2FA to SMBs

  Parallels added new capabilities to its Remote Application Server product, including better reporting and monitoring for management and easier access to daily applications.

• July 30, 2019 30 Jul'19

  Pulling back the curtain on how companies train replacements

  Democrats are hoping to discourage firms from moving jobs overseas by reporting where employees are located. One lawmaker also wants clarity on how outsourced workers are trained.

• July 30, 2019 30 Jul'19

  Adobe Sign for small businesses supports SMB digitization

  To offer a simpler e-signature software, Adobe introduced Adobe Sign for small businesses.

• July 29, 2019 29 Jul'19

  Kanarys launches new diversity and inclusion platform

  Kanarys uses company demographics, anonymous employee reviews and industry rankings in an effort to improve diversity, equity and inclusion in the workplace.

• July 29, 2019 29 Jul'19

  Browser OS could turn the browser into the new desktop

  In this Q&A, VDC Research's Eric Klein explains why Chrome OS has jumped ahead of the market by providing a browser OS that addresses enterprise use cases.

• July 26, 2019 26 Jul'19

  BQE expands Core portfolio, launches new Core HR software

  The new Core HR software is the latest module addition to the Core portfolio. Core HR was designed in an effort to reduce the time HR employees spend doing paperwork.

• July 26, 2019 26 Jul'19

  Trump HR plan may politicize federal workforce

  The Trump administration wants to merge the Office of Personnel Management with the General Services Administration. Critics warn doing so would have serious consequences.

• July 25, 2019 25 Jul'19

  Increases expected from new Microsoft Dynamics 365 pricing

  Microsoft's move to a la carte pricing for Dynamics 365 could lead to higher costs for some customers. The new pricing plan takes effect Oct. 1.

• July 25, 2019 25 Jul'19

  IFS, Acumatica take aim at top-tier ERP vendors -- together

  IFS and Acumatica now share the same corporate ownership with EQT Partners, which creates the potential for the two ERP companies to collaborate on technology and business resources.

• July 25, 2019 25 Jul'19

  8x8 launches small-business phone system 8x8 Express

  Designed for businesses without an IT team, 8x8 Express offers unlimited calling and gives access to 8x8 Meetings, a platform for collaborative video conferencing.

• July 24, 2019 24 Jul'19

  Customer success strategies stoke CRM engagement

  Salesforce and other CRM providers use active customer service to increase customer engagement, solve concerns, train users and -- eventually -- bring in repeat business.

• July 24, 2019 24 Jul'19

  Quest Software updates endpoint management products

  KACE Systems Deployment Appliance 7.0 and KACE Systems Management Appliance 9.1 are both now available from Quest Software to enable IT admins to manage devices in a network.

• July 24, 2019 24 Jul'19

  EtherLabs launches AI Slack integration for video calls, meetings

  EtherMeet by EtherLabs combines AI, video conferencing and messaging platform Slack to enhance team collaboration, particularly for remote and long-distance employees.

• July 24, 2019 24 Jul'19

  Salesforce Essentials adds direct messaging channels, telephony

  Salesforce expands its small-business offering with tools to facilitate customer conversations on Facebook Messenger, Instagram, YouTube and web chat.

• July 24, 2019 24 Jul'19

  Beta tester imagines financial modeling software future

  The Seattle Sounders FC's finance department is testing new anomaly detection capabilities in Adaptive Insights, but it also wants to see external data used to probe anomalies.

• July 24, 2019 24 Jul'19

  Litmus email platform adds cloud integration, privacy protection

  The Litmus update enables marketers to import email files from cloud storage services -- including Dropbox, Google Drive and Microsoft OneDrive -- and adds privacy protection.

• July 24, 2019 24 Jul'19

  End users will make or break an Office 365 migration

  When migrating to Office 365, IT admins need to keep the end users in mind. That was the big takeaway from a training session at a Virtual Technology User Group event in Maine.

• July 23, 2019 23 Jul'19

  Workplace by Facebook increases monthly prices

  Facebook will boost monthly fees for Workplace by Facebook but offer a discount to so-called front-line workers, such as baristas, warehouse workers and hospital staff.

• July 22, 2019 22 Jul'19

  Investis Digital Connect.ID, a CMS suite, launched

  Connect.ID is composed of Connect.ID Platform and Connect.ID Intelligence. It is designed to enable enterprises to build business websites more efficiently.

• July 19, 2019 19 Jul'19

  Immigrant visa reform poised to complicate hiring plans

  Legislators plan to act on a bill that will remove per-country caps for immigrant workers, making it more difficult for companies to hire skilled employees from certain countries.

• July 19, 2019 19 Jul'19

  8x8 Inc. acquires Wavecell, expanding reach, CPaaS services

  8x8 Inc. acquired Wavecell, which enables it to expand its presence globally and offer new services such as Wavecell's omnichannel CPaaS capabilities.

• July 19, 2019 19 Jul'19

  MS 19Q4 Financials Offer Interesting Insights

  The latest financials from MS are in for Q4 of its fiscal year. The company continues to thrive, with Azure leading the way, but other sectors -- including Windows OS -- contributing to the bottom ...

• July 19, 2019 19 Jul'19

  MRPeasy software helps growing cannabis business

  Here's how cannabis products manufacturer Papa & Barkley uses cloud-based MRP software from MRPeasy to manage its production and inventory processes in a highly regulated industry.

• July 18, 2019 18 Jul'19

  Slack resets passwords possibly compromised in 2015 hack

  Slack has reset passwords for 1% of users after uncovering new information regarding a 2015 hack of its systems.

• July 18, 2019 18 Jul'19

  Upskilling employees vs. firing? Amazon bets on retraining

  For many jobs, it may be less costly to upskill workers than to fire them and hire people with new skills. Amazon's $700 million plan to upskill its workforce may save it money.

• July 18, 2019 18 Jul'19

  Private channels slated to launch in Microsoft Teams this fall

  Private channels are scheduled to launch in Microsoft Teams this fall. The feature is the most demanded by far on the Teams user feedback website.

• July 17, 2019 17 Jul'19

  CloudJumper partnerships support Windows Virtual Desktop

  CloudJumper has partnered with ThinPrint, IGEL and Nvidia to support printing, cloud workspace deployment and more in Microsoft's Windows Virtual Desktop.

• July 17, 2019 17 Jul'19

  LogMeIn launches unified communications for small businesses

  LogMeIn, Inc. has launched Grasshopper Connect to provide small businesses with a platform that enables them to create and manage businesses communications.

• July 17, 2019 17 Jul'19

  Windows virtual desktop software gets closer to public release

  As a potential release date for Windows Virtual Desktop looms, Microsoft is making sure its most popular applications are optimized to run within a virtualized environment.

• July 16, 2019 16 Jul'19

  Microsoft Teams gains 13M users with help from Office 365 base

  Around 10% of Microsoft's base of Office 365 commercial subscribers have begun regularly using Microsoft Teams, leaving the app with more users than Slack.

• July 16, 2019 16 Jul'19

  HR compliance service providers Mammoth HR and ThinkHR merge

  ThinkHR and Mammoth HR, which sell HR technology, best practices and HR compliance services through channel partners, have merged. The two firms provide services to 350,000 employers.

• July 16, 2019 16 Jul'19

  SEC's iXBRL requirements met with optimism -- and trepidation

  Compliance with the SEC's new Inline XBRL requirements will change financial reporting processes. The benefits are there, but not everyone is optimistic about the change.

• July 16, 2019 16 Jul'19

  Despite Windows 10 issues, customers remain confident in OS

  The issues surrounding the latest Windows 10 OS update have affected some users to the point of annoyance, while others remain unaffected and unfazed by the continued issues.

• July 16, 2019 16 Jul'19

  Alfresco cloud migration service moves content off premises

  With new cloud migration services, Alfresco promises to move content from IBM, SharePoint, Documentum and other legacy ECM systems to its cloud platform in a matter of weeks.

• July 15, 2019 15 Jul'19

  TechSee Smart uses AI vision to aid contact center support

  TechSee Smart aids live agents in contact centers by using AI and deep learning to analyze customer product images, identify issues and guide customers through the resolution process.

• July 15, 2019 15 Jul'19

  Amazon's fastest growing occupations list raises questions

  Amazon's plan to upskill its workforce cites high-growth occupations such as data scientist and what it calls data mapping specialist. But its claims about growth may be off.

• July 12, 2019 12 Jul'19

  Zoom security issues leave vendor scrambling

  A researcher's report on a Zoom security vulnerability caused an uproar this week, ultimately forcing the video conferencing provider to apologize for its poor response to the issue.

• July 11, 2019 11 Jul'19

  New Contentful CMS targets content delivery for retailers

  Contentful's content infrastructure is a CMS that intends to bring more flexibility and benefits than a traditional or headless CMS. The offering is directed at e-commerce retailers to drive online sales.

• July 10, 2019 10 Jul'19

  Employee activism challenges HR's employee experience strategy

  Employees aren't afraid to challenge their employers on workplace and social issues. That kind of employee activism may challenge HR to rethink its employee experience strategy.

• July 10, 2019 10 Jul'19

  Identity management strategy starts with people, not technology

  Organizations have the tough job of creating an overarching view of identity inside and out of the company. One thing they should remember? Focus on people rather than technology.

• July 10, 2019 10 Jul'19

  Interop planned between Microsoft Teams, consumer Skype

  The move to integrate Microsoft Teams and consumer Skype follows three years of sustained user demand for the feature.

• July 09, 2019 09 Jul'19

  OpenText cloud editions to replace on-prem apps

  OpenText cloud editions are on the way for on-premises apps, including content services, AppWorks, security and business apps.

• July 09, 2019 09 Jul'19

  Nintex Sign powered by Adobe available for SharePoint users

  With this update, SharePoint 2013, 2016 and 2019 enterprise users have access to Nintex Sign powered by Adobe Sign for native e-signatures, in addition to other Nintex Sign updates.

• July 09, 2019 09 Jul'19

  OpenText-Google partnership expands due to Anthos

  OpenText invests heavily to support Google Cloud migrations in the wake of Google Anthos container environment introduction earlier this year.

• July 03, 2019 03 Jul'19

  The biggest 2020 workforce issue may be Medicare for all

  Adoption of universal healthcare, or Medicare-for-all-type plans, may make retaining employees and recruiting a lot harder, according to Dan Schawbel, research director at Future Workplace.

• July 03, 2019 03 Jul'19

  Microsoft to push Teams desktop app to existing Office 365 accounts

  Microsoft plans to auto-install the Teams desktop app on Windows devices linked to existing Office ProPlus accounts, an escalation of its push for Teams adoption among Office 365 users.

• July 03, 2019 03 Jul'19

  CloudEngage updates personalization platform, chat feature

  The new generation includes upgrades to its segmentation capabilities. CloudEngage's chat product has also been upgraded to save visitor details for personalization.

• July 02, 2019 02 Jul'19

  Hootsuite teams up with Yext for online review management

  Yext's management platform for businesses' online reviews is now available in the Hootsuite dashboard, following an integration between the two companies.

• July 02, 2019 02 Jul'19

  Details on Slack outage scarce

  The Slack outage on Friday was the app's fifth significant connectivity incident of 2019. The company is so far declining to go into detail on its cause.

• July 01, 2019 01 Jul'19

  Microsoft OneDrive Personal Vault aims to secure online files

  Nervous about putting your most sensitive or important files in the cloud? Microsoft's answer is an added layer of security for OneDrive users called Personal Vault.

• July 01, 2019 01 Jul'19

  New Serendipity Labs streaming platform LINC launches

  Serendipity Labs launched LINC to provide its users a virtual way to reach a global audience on any device through video streaming and content distribution.

• July 01, 2019 01 Jul'19

  IAM market evolves, but at a cost

  At a recent security and identity conference, attendees discussed the IAM market in clear terms: Shiny new features might be cool, but practicality reigns.

• June 28, 2019 28 Jun'19

  Identity access management at a crossroads

  In this Q&A, Ping Identity CEO Andre Durand explains why identity management is being subsumed by security and how AI and automation will modernize identity management systems.

• June 28, 2019 28 Jun'19

  Verizon to resell Zoom video conferencing to businesses

  Verizon has struck a deal to resell Zoom video conferencing to small and midsize businesses. The telecommunications firm will target the enterprise market with Cisco Webex.

• June 27, 2019 27 Jun'19

  Verizon CX boss: Bots slash costs, but humans build brand loyalty

  CX automation can build speed and process efficiency. But, a Verizon consumer survey reveals, brands that continue staffing call centers with humans build better relationships.

• June 27, 2019 27 Jun'19

  8x8 Contact Center launches as a stand-alone CCaaS offering

  8x8 Contact Center is a stand-alone, cloud-based contact-center-as-a-service offering, aimed at organizations that feel restricted by legacy contact center infrastructure.

• June 26, 2019 26 Jun'19

  Talkdesk Boost turns legacy ACDs into cloud contact centers

  Large businesses that aren't yet ready to abandon legacy call routing can now link that equipment to the Talkdesk cloud contact center through a SIP trunk.

• June 26, 2019 26 Jun'19

  GM deploys employee recognition software globally

  Employee recognition software is having a moment at General Motors Co. The software helps with budgeting and engagement, and the automaker is deploying it to 160,000 employees globally.

• June 26, 2019 26 Jun'19

  AI in HR seen as inevitable -- and unstoppable

  HR is preparing to embrace AI tools without knowing exactly what they will deliver or change. Attendees at the SHRM conference believe AI will, at least initially, take on routine jobs.

• June 25, 2019 25 Jun'19

  New SurveyMonkey SMS feature available for enterprise users

  The new SurveyMonkey SMS collector enables enterprise plan customers to send out web links to surveys via text message. The vendor claims this will elicit a higher response rate.

• June 25, 2019 25 Jun'19

  New upgrades added to Ujet customer service platform

  Ujet has added a handful of new features, such as workforce management, quality management and CRM to its Customer Support Platform.

• June 25, 2019 25 Jun'19

  Growth of external workforce brings new tech, new concerns for HR

  The growth of the external workforce may be getting ahead of HR's ability to manage it. That raises security issues, including determining whether workers are who they say they are.

• June 24, 2019 24 Jun'19

  Acquia Content Cloud is here, in private beta version

  Acquia Content Cloud is a cloud-based headless content management system built on Drupal. The content-as-a-service product is only available in private beta.

• June 24, 2019 24 Jun'19

  HR execs express anxiety, interest about AI in HR

  There are some 22,000 people at the annual SHRM conference in Las Vegas. It's HR's biggest gathering, and it's becoming more of a technology conference, thanks to AI.

• June 24, 2019 24 Jun'19

  $35 Raspberry Pi 4 Model B brings power, 4K and faster CPU

  The Raspberry Pi 4 brings significant upgrades from the previous version, according to the vendor, such as multiple memory capacities to choose from and 4K support.

• June 21, 2019 21 Jun'19

  Startup applies AI in hiring to contracting niche

  AI is gaining ground in recruiting, hiring and now in contracting. A London-based firm provides some insight about what the future may hold in contracting for niche markets.

• June 21, 2019 21 Jun'19

  Salesforce Customer 360 promises will be clearer in 2020

  Salesforce expects to show off what customers are doing with Customer 360 at its next Connections conference in 2020, along with some new integrations.

• June 21, 2019 21 Jun'19

  Challenges lie ahead following Slack public offering

  Following Slack's public debut, analysts say the company needs to boost enterprise sales and retool third-party integrations to attract users who aren't as tech-savvy.

• June 20, 2019 20 Jun'19

  Ada looks to improve chatbot handoff with AI-powered Ada Glass

  To improve chatbot customer experience, Ada introduced Glass to its platform. Ada Glass connects customers with live agents directly within Ada's interface, according to the vendor.

• June 20, 2019 20 Jun'19

  Assist acquisition advances Conversocial chatbot service

  Conversocial had rudimentary chatbots before acquiring Assist earlier this year, but now can deploy chatbots to take on more sophisticated customer engagements.

• June 20, 2019 20 Jun'19

  ERP vendor IFS makes a near-merger with Acumatica

  EQT Partners, which owns ERP vendor IFS, has acquired Acumatica, another ERP vendor. Both firms will be working together, sharing leadership and expertise in hope of each broadening market share.

• June 20, 2019 20 Jun'19

  Dropbox Business gets integrations with G Suite, Slack and Zoom

  Dropbox Business has been overhauled in an attempt to make it a hub for business communication and collaboration. The updates include new integrations with G Suite, Slack and Zoom.

• June 20, 2019 20 Jun'19

  User experience management from Knoa shines light on SAP app use

  Agribusiness company Bunge improved its end-user experience with SAP applications by licensing Knoa. The software company helped provide insights into how its users were -- and weren't -- interacting with the applications.

• June 19, 2019 19 Jun'19

  Apica introduces desktop application performance monitoring tool

  Designed for Windows desktop applications, Apica's Desktop Application Check intends to increase visibility and boost desktop application monitoring capabilities.

• June 19, 2019 19 Jun'19

  Helpshift launches omnichannel communication platform

  Connected Customer Conversations is an omnichannel communication platform where a customer's information follows them from channel to channel for customer support.

• June 19, 2019 19 Jun'19

  BlackBerry Enterprise Mobility Suite adds 5 new features

  BlackBerry has upgraded its Enterprise Mobility Suite in an effort to connect business and consumer applications in a secure environment to enable instant collaboration.

• June 19, 2019 19 Jun'19

  Target glitch pits e-commerce vs. POS customer experience

  Big-box retailer Target's checkout outage showed how e-commerce systems can fill in when POS systems fail. They're not quite ready to supplant POS -- but they're getting there.