News

News

• April 02, 2018 02 Apr'18

  Myerson's Farewell Reveals Interesting Win10 Stats

  Myerson's farewell reveals interesting Win10 stats -- specifically that the total number of Win10 users is closing in on 700M with 15M members in the Windows Insider program.

• March 30, 2018 30 Mar'18

  Customer personalization takes center stage for 24 Hour Fitness

  When it came time to engage more effectively with customers, 24 Hour Fitness looked to industry leaders in customer personalization for inspiration.

• March 30, 2018 30 Mar'18

  Android instant app use cases flourish in e-commerce

  Instant apps are bite-size applications that end users don't need to install to their mobile devices. Discover the pros and cons of this technology, and which use cases make sense.

• March 30, 2018 30 Mar'18

  Office mobile app management evens the EMM playing field

  With so many mobile users reliant on Office 365 to get work done, it was high time Microsoft and EMM vendors made app management and security easier for IT.

• March 30, 2018 30 Mar'18

  Google releases cloud text-to-speech service for developers

  A new Google text-to-speech service generates natural-sounding speech in 32 voices and 12 languages. Developers can integrate the software with most enterprise apps and devices.

• March 29, 2018 29 Mar'18

  SharePoint 2019 keeps government on-prem fires burning -- for now

  While Google, Oracle and Microsoft rightly tout the benefits of total cloud migrations, business use cases demand support for on-premises versions of certain applications.

• March 29, 2018 29 Mar'18

  Polycom acquisition expands Plantronics endpoint portfolio

  Less than two years after going private, Polycom is preparing to become a part of Plantronics. The $2 billion Polycom acquisition will expand Plantronics' endpoint portfolio.

• March 28, 2018 28 Mar'18

  Microsoft Edge web browser has a long way to go against Chrome

  Recent updates to Chrome continue to increase its viability for business users, which could make it difficult for Microsoft's Edge web browser to take over shares of Google's in the enterprise.

• March 28, 2018 28 Mar'18

  Adobe Experience Cloud to aid company digital transformation

  Products are no longer the focus, according to Adobe. The customer experience is where it's at -- and Coca-Cola agrees, as the company executes its digital transformation process.

• March 28, 2018 28 Mar'18

  Ceridian IPO takes HR tech vendor public for $200 million

  Ceridian's $200 million IPO is likely to bolster the HCM and WFM vendor's position in the HR tech industry, while giving shareholders a stake in its wellness company.

• March 27, 2018 27 Mar'18

  HR recruiting software struggles against demographics

  As retirements mount, competition for workers is getting intense. HR must act quickly on hiring and improving employee retention, which includes a smooth onboarding experience.

• March 27, 2018 27 Mar'18

  AI tools fall into the hands of end users

  Machine learning capabilities have made applications smarter, but IT pros are still in the early days of learning AI skills. Luckily, some tools only require the knowledge of an end user.

• March 27, 2018 27 Mar'18

  IT mulls multi-user Windows 10 as Server 2019 drops RDSH

  Multi-user Windows 10 could replace RDSH, which isn't in the first Windows Server 2019 preview. The move has ramifications for app compatibility, XenApp and Windows licensing.

• March 27, 2018 27 Mar'18

  Team collaboration app Atlassian Stride adds 20 integrations

  Team collaboration app Atlassian Stride announced 20 new third-party integrations. The vendor is urging HipChat users to switch to Stride, as it concludes an early access program.

• March 26, 2018 26 Mar'18

  Progressive web apps drive mobile development of the future

  Progressive web apps offer many benefits, leading organizations to take advantage of this trend in mobile app dev. A lack of Apple support stands in the way for some, however.

• March 23, 2018 23 Mar'18

  Salesforce acquisitions reach new heights with MuleSoft purchase

  The intrepid Pipeline podcasters break down the MuleSoft acquisition, which enables hybrid cloud/on-premises CRM. Also: Salesforce Essentials replaces Desk.com and SalesforceIQ.

• March 23, 2018 23 Mar'18

  Box CEO weighs in on Dropbox IPO, AI in content management

  In a wide-ranging conversation, Box CEO talks about Dropbox's public offering, AI's next application for content, Salesforce investing in both Box and Dropbox, and much more.

• March 23, 2018 23 Mar'18

  IDC says supply chain 'killer' among blockchain use cases

  Blockchain is gaining ground in the supply chain and financial services, according to IDC, and other third-platform technologies are enabling the digitization of the economy.

• March 23, 2018 23 Mar'18

  Slack still seen as leader in team communication apps market

  Facing growing pressure from Microsoft and Cisco, Slack is expected to remain competitive in the team communication apps market because of its loyal customers and strong reputation.

• March 22, 2018 22 Mar'18

  Salesforce-MuleSoft deal focuses on data integration

  Beyond producing a hybrid cloud product with its new Integration Cloud, Salesforce now has capabilities for customers to build microservices with MuleSoft's technology.

• March 21, 2018 21 Mar'18

  Oracle HCM Cloud gets 'big' upgrade

  Oracle is bringing consumerlike approaches to its HCM cloud applications. That includes using virtual assistants and intelligent analysis to improve recruiting processes.

• March 21, 2018 21 Mar'18

  VMware Workspace One gets intelligent

  Several VMware Workspace One features announced at VMworld 2017, including Workspace One Intelligence and Mobile Flows, are now generally available.

• March 19, 2018 19 Mar'18

  Logon times play key role in virtual desktop UX monitoring

  Overly long logon times for virtual desktops and applications can lead to major losses in user productivity that costs organizations real money. Learn how IT can improve VDI performance using ...

• March 16, 2018 16 Mar'18

  Twilio Flex provides a customizable cloud contact center platform

  Twilio Flex offers a customizable interface that sits atop the vendor's application development platform. The offering could appeal to large enterprises looking for a flexible cloud contact center platform.

• March 16, 2018 16 Mar'18

  Salesforce small business tools get major refresh

  Emphasizing the 'S' in 'SMB,' Salesforce goes after companies with 20 employees or less with Salesforce Essentials -- with hooks into Trailhead's free training.

• March 15, 2018 15 Mar'18

  Salesforce e-commerce gets B2B boost with CloudCraze purchase

  To improve its e-commerce offerings, the CRM company bought B2B commerce product CloudCraze for an undisclosed amount. The purchase will add B2B functionality.

• March 15, 2018 15 Mar'18

  AWS attacks rivals with Amazon Chime pricing

  Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.

• March 14, 2018 14 Mar'18

  New Masergy UCaaS feature helps avoid overpayments

  Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.

• March 14, 2018 14 Mar'18

  Ready for artificial intelligence in speech recognition?

  Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?

• March 14, 2018 14 Mar'18

  Avaya Mobile Experience could lower contact center costs

  The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs.

• March 14, 2018 14 Mar'18

  Users share team collaboration software strategies

  Many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications.

• March 14, 2018 14 Mar'18

  Putting the contact center in the cloud blurs lines with UC

  The line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption.

• March 13, 2018 13 Mar'18

  Cisco-BroadSoft cloud PBX to bring telephony to Spark

  Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month.

• March 13, 2018 13 Mar'18

  Scrivito unveils serverless CMS product

  By building the CMS with ReactJS, Scrivito gained attraction with development community, according to an analyst.

• March 13, 2018 13 Mar'18

  Team collaboration tools see different adoption strategies

  Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end-user choices or greater IT and executive control.

• March 12, 2018 12 Mar'18

  New Microsoft Teams features include Cortana integration

  The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant.

• March 09, 2018 09 Mar'18

  Enterprise Connect 2018 to showcase latest UC innovations

  The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces.

• March 09, 2018 09 Mar'18

  RingCentral Meetings offered as stand-alone web conferencing platform

  RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market.

• March 09, 2018 09 Mar'18

  XenMobile MAM covers all bases as Citrix joins AppConfig Community

  XenMobile MAM now supports AppConfig Community standards, in addition to Citrix's proprietary MDX toolkit and Office 365 MAM through the Intune Graph API.

• March 07, 2018 07 Mar'18

  Microsoft Teams guest access made universal

  Microsoft is chasing competitors Slack and Cisco Spark with the expansion of Microsoft Teams guest access. More enterprises are using team chat apps to collaborate with external partners.

• March 07, 2018 07 Mar'18

  Enterprise Connect 2018 conference coverage

  The unified communications industry is seeing significant changes. Read the latest news in our comprehensive coverage of Enterprise Connect 2018.

• March 07, 2018 07 Mar'18

  How a millennial workforce benefits sales teams, CRM

  Millennials bring more than just their iPhones to the conference table. Here's why you need to stop dumping on your millennial sales force and embrace their tech-savvy ways.

• March 07, 2018 07 Mar'18

  New vendors, trends crash Enterprise Connect 2018 party

  Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show.

• March 06, 2018 06 Mar'18

  Why improving social media customer service is important

  By having a social media strategy in place, companies can quickly respond to customers' concerns through social media.

• March 05, 2018 05 Mar'18

  Employee assessments drive leadership software from ADP

  An entrepreneurial unit within ADP has developed machine learning-powered leadership coaching software that delivers feedback from frank employee assessment of managers.

• March 05, 2018 05 Mar'18

  Bank offers HR applications, Facebook expands recruiting service

  Demand for HR applications is driving new offerings. Facebook is expanding its recruiting services, and a large Midwestern bank offers a full-service HR suite.

• March 05, 2018 05 Mar'18

  Huddle rooms help fuel audio conferencing endpoint market

  Despite recent economic struggles, the audio endpoint market is benefiting from the newest trend of smaller collaboration spaces in enterprises.

• March 02, 2018 02 Mar'18

  Avaya revenue growth depends on success of cloud products

  New cloud products are expected to drive Avaya revenue growth in 2019. Meanwhile, revenues in fiscal 2018 are forecast to be almost the same as last year.

• March 02, 2018 02 Mar'18

  Blue Jeans integrates AI-powered transcription technology

  Blue Jeans has integrated an AI transcription service powered by Voicera's virtual assistant, Eva, while Slack deepened its GitHub integration to support developer collaboration.

• March 02, 2018 02 Mar'18

  When selling on social media, marketers weigh chatbots vs. humans

  Marketers interested in social selling need to weigh whether to use chatbots or deploy actual customer service agents. The decision depends on a number of variables.

• March 02, 2018 02 Mar'18

  Google Hangouts Chat team collaboration app released

  Google is continuing to aggressively target the enterprise market with its release of Hangouts Chat. The team collaboration app will compete with Slack, Microsoft Teams and Cisco Spark.

• March 01, 2018 01 Mar'18

  CEO lays out roadmap for Mitel Cloud after ShoreTel acquisition

  In 2018, Mitel is looking to capitalize on its large install base and a strong mix of public and private cloud offerings. But Mitel Cloud will have to compete with both pure-cloud startups and legacy UC vendors.

• March 01, 2018 01 Mar'18

  Genesys acquires Altocloud sales analytics for contact center cloud

  Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.

• March 01, 2018 01 Mar'18

  Avaya Zang upgrades workflow, IoT tools

  Avaya Zang has upgraded its CPaaS platform with new workflow and IoT tools. The vendor is also making it easier to integrate Zang apps with Avaya UC hardware.

• February 28, 2018 28 Feb'18

  IT Priorities survey: CRM trends indicate move to the cloud

  Hybrid cloud and on-premises IT should remain the norm for years. But more respondents to TechTarget's late 2017 survey indicate more cloud CRM and social media monitoring.

• February 28, 2018 28 Feb'18

  Salesforce certification salary data: Admin, dev in demand

  The 2018 Mason Frank International Salesforce Salary Survey's bumper sticker: The talent's holding the cards as employers increase bids for their services.

• February 27, 2018 27 Feb'18

  OpenText acquisition of Hightail signifies ECM market disruption

  Alfresco's sale to an equity firm is seen as 'cautiously optimistic,' according to an analyst, adding that the influx of funding will continue operations.

• February 23, 2018 23 Feb'18

  Orion Labs releases push-to-talk app for enterprises

  Orion Labs has made its push-to-talk app generally available to enterprises. The voice-powered platform offers benefits beyond the mimicking of walkie-talkies.

• February 23, 2018 23 Feb'18

  Model N revenue management software gets new capabilities

  ERP news briefs: Model N adapts its revenue management to include subscription, outcome-based, risk sharing, as well as physical product, pricing. Priority Software aims at U.S.

• February 23, 2018 23 Feb'18

  Slack competitor Atlassian Stride releases tools for developers

  Atlassian Stride, a Slack competitor, has released an API platform. The ability to integrate with business apps and workflow tools is expected to fuel the growth of the team collaboration market.

• February 23, 2018 23 Feb'18

  Published app monitoring helps IT see the complete picture

  IT can use published application monitoring to gain insights into app-related performance issues. ControlUp, which recently added it, is one vendor that delivers these metrics.

• February 22, 2018 22 Feb'18

  Federal HR applications need a makeover, Trump administration says

  U.S. government HR systems are heavily customized and out-of-date. They can't share data effectively, crimping the use of people analytics tools. Trump wants to change that.

• February 22, 2018 22 Feb'18

  Many enterprises need better conference room technology

  Enterprises are taking action to ensure they have the conference room technology necessary to support the latest collaboration tools.

• February 21, 2018 21 Feb'18

  Android Enterprise Recommended touts quick security updates

  Google's new program certifies devices that meet minimum hardware requirements, provide regular Android security updates and offer a consistent management experience.

• February 21, 2018 21 Feb'18

  HR recruiting tools get VC funding, as tech wages rise

  The HR recruiting tools market shows no shortage of investor interest. In two months, three platforms have launched. Rising tech wages point to increasing competition for talent.

• February 19, 2018 19 Feb'18

  Limeade releases new employee engagement software

  HR tech news roundup: Employee engagement software vendor Limeade expands platform and releases inclusion module for large enterprises seeking more diverse workforces.

• February 16, 2018 16 Feb'18

  Email collaboration evolves in the modern enterprise

  Messaging apps are great for team collaboration, but bridging the gap between internal and external communication remains a hurdle. That's why vendors are developing tools to improve email collaboration.

• February 15, 2018 15 Feb'18

  CFOs get argument for moving on-premises ERP systems to cloud

  Cloud services can boost the nation's productivity by making advanced tech widely available. The cloud will be the major conduit to AI and other tools, a new report says.

• February 15, 2018 15 Feb'18

  Enterprises given clarity on cost of cloud services

  Enterprises are gaining greater clarity about the cost of cloud services for UCC, as many IT departments are discovering that cloud deployments don't usually save them money.

• February 14, 2018 14 Feb'18

  HR is failing to use people analytics tools, new report says

  Human resource departments fail to use people analytics tools effectively, a new global study concludes. The findings were called a 'stunning regression' defying expectations.

• February 13, 2018 13 Feb'18

  Adopting business messaging apps requires changing corporate culture

  To successfully adopt business messaging apps in the enterprise, organizations must put end users at the center of a messaging strategy crafted to prevent shadow IT and collaboration silos.

• February 12, 2018 12 Feb'18

  No Win10 Means No Office 2019

  MS has laid down the law: no Win10 means no Office 2019. If you don't get on the Win10 bandwagon, you can't stay on the Office 365 one, either.

• February 09, 2018 09 Feb'18

  Jive acquisition takes LogMeIn into UCaaS midmarket

  LogMeIn plans to acquire UCaaS provider Jive Communications for $357 million. The Jive acquisition, expected to close next quarter, will send LogMeIn into the UCaaS market.

• February 08, 2018 08 Feb'18

  Avaya adds AI voice assistant to desk phones

  Avaya has created an AI voice assistant application for desk phones. AI voice assistant platforms could make mundane tasks easier for office workers.

• February 08, 2018 08 Feb'18

  Mitel products revamped post-ShoreTel acquisition

  In UC news, Mitel's product portfolio has rebranded for the integration of ShoreTel's UCaaS products, while the new Logitech SmartDock accessory supports meeting interoperability.

• February 07, 2018 07 Feb'18

  Windows 10 Gets S Modes

  In a surprising twist, Microsoft does away with standalone Windows 10 S. Instead, Windows 10 gets S Modes for most consumer (and Education) versions.

• February 07, 2018 07 Feb'18

  Automated transcription services could be integral to web conferencing

  Automated transcription services are expected to become a must-have feature for web conferencing. Zoom made its version of that service available to its subscribers on Jan. 31.

• February 05, 2018 05 Feb'18

  Salesforce buys Attic Labs, adding to Quip capabilities

  Quip receives back-end capabilities with open source database after Salesforce purchase of Attic Labs.

• February 02, 2018 02 Feb'18

  How Apple Business Chat could change contact-center market

  The Apple Business Chat release comes as many businesses are rethinking the role of the contact center, which could turn the platform into a market disruptor.

• February 02, 2018 02 Feb'18

  Windows 10 Count Finally Exceeds Windows 7

  According to several sources now, the Windows 10 count finally exceeds Windows 7 from both USA and global perspectives.

• February 02, 2018 02 Feb'18

  Microsoft Office 2019 release will force IT to migrate to Windows 10

  If you're not yet on Windows 10, news about the upcoming Microsoft Office 2019 release may force your hand. Plus, the company could go all in on Office 365.

• February 01, 2018 01 Feb'18

  Spoken acquisition the highlight of Avaya Engage 2018

  The standout announcement at Avaya Engage 2018 was the acquisition of contact-center-as-a-service provider Spoken Communications, which will bolster Avaya's cloud strategy.

• February 01, 2018 01 Feb'18

  Microsoft Teams updates streamline search, sharing features

  In UC news, new features in Microsoft Teams look to improve how users share and access information, while Verizon and Ribbon Communications partner for virtual SBC services.

• February 01, 2018 01 Feb'18

  Office Depot says 'no' to Oracle ERP Cloud customizations

  Office Depot believes it's possible to run its HCM, EPM and supply chain on the Oracle ERP Cloud without customizations. The retailer says it will save money and headaches. Analysts agree.

• January 31, 2018 31 Jan'18

  Smartphone push-to-talk apps poised for enterprise growth

  Smartphone push-to-talk apps are a viable option for enterprises because of the improved reliability of 4G and LTE networks. Their automation and integration tools could be key to future growth.

• January 31, 2018 31 Jan'18

  Upgrades for the SharePoint Online portal

  As more organizations migrate SharePoint sites to the cloud, Microsoft has increased at-a-glance dashboard data and analytics to show admins how top-performing content measures up.

• January 31, 2018 31 Jan'18

  Announcing the winners of the Access Innovation Awards

  These award-winning projects demonstrate how organizations that embrace endpoint diversity, cloud computing and user experience-focused strategies can transform existing end-user processes.

• January 30, 2018 30 Jan'18

  Liquidware user experience monitoring fills gap in DaaS migration

  Moving virtual desktops to the cloud is complicated. To take some of the monitoring load off, one company adopted Liquidware software, making for an award-winning initiative.

• January 30, 2018 30 Jan'18

  Dell EMC VDI helps university expand application access

  Desktop virtualization is notoriously difficult. With a unique approach, the University of Arkansas put together an award-winning project using Dell EMC VDI hardware and software.

• January 30, 2018 30 Jan'18

  Access Innovation Awards recognize desktop transformation

  The Access Innovation Awards highlight two creative and successful end-user computing projects. One of these IT initiatives dove headfirst into cloud with a migration of physical and virtual desktops to desktop as a service, all while monitoring ...

• January 30, 2018 30 Jan'18

  Private Slack shared channels look to boost security, admin controls

  With the addition of private shared channels, Slack looks to broaden its external collaboration tools. However, interoperability issues still nag team collaboration apps.

• January 30, 2018 30 Jan'18

  SAP offers extra help on HR cloud migrations

  SAP is trying to help on-premises HCM users make a case for moving to the cloud, as well as ease initial integration steps. But it may be hard for some European HR users to move..

• January 29, 2018 29 Jan'18

  AI, machine learning ahead for Box content management platform

  There's more to your content than you might think: AI, sentiment analysis and other tools will yield more insight than ever before, and APIs will help you deliver it.

• January 26, 2018 26 Jan'18

  Dell going public? Here we go again

  Drowning in debt from its 2013 leveraged buyout, Dell Technologies might get a life line if it once again becomes a public company. But for customers it may create waves of uncertainty.

• January 26, 2018 26 Jan'18

  PGi releases GlobalMeet 5.0, as demand for web conferencing grows

  PGi has revamped its flagship virtual meeting platform with the release of GlobalMeet 5.0. Many enterprises now prefer web conferencing over traditional dial-in calls.

• January 26, 2018 26 Jan'18

  Cloud, mobility, telephony to fuel UCC market growth, report says

  In unified communications news, one industry report issues a bullish outlook, a new group messaging platform has launched and Plantronics expands its headset offerings.

• January 25, 2018 25 Jan'18

  Onboarding software a weak link, according to HCI-Kronos survey

  Onboarding software is a pillar of talent management systems, but many firms are neglecting the technology. First impressions count, and bad onboarding may drive a new hire away.

• January 25, 2018 25 Jan'18

  Meltdown and Spectre patches hit XenApp performance especially hard

  Organizations with VDI and RDSH will likely take a performance hit after patching Meltdown and Spectre, according to test results from Lakeside Software.

• January 25, 2018 25 Jan'18

  IT can block iOS updates in iOS 11.3 — finally!

  Apple admins have long dreamed of the day when they could block iOS updates. With the iOS 11.3 update, that day will soon be here for supervised devices.

• January 23, 2018 23 Jan'18

  Salesforce-Oracle breakup on the horizon? Some say it's possible

  Whether or not Salesforce is building out its own infrastructure is the first big CRM story in 2018, but it won't be the only one.