News

News

• March 19, 2019 19 Mar'19

  Cloud migration planning key to successful UCaaS deployment

  Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.

• March 19, 2019 19 Mar'19

  Cisco enhances Webex Assistant with AI meeting, call controls

  Cisco added new capabilities to the Webex Assistant that should make it easier to place calls and join meetings. The vendor plans to roll out additional AI features later this year.

• March 18, 2019 18 Mar'19

  Users at Qualtrics X4 Summit share a common philosophy on role of HR

  Two Qualtrics customers talk about how they've successfully measured employee experience, and how doing so has effectively changed how the business operates.

• March 15, 2019 15 Mar'19

  Microsoft Government Community Cloud adds Teams, Dynamics 365

  U.S. government agencies are undergoing a digital transformation, and Microsoft hopes that upgrades to its Government Cloud lineup will make its platform part of that change.

• March 15, 2019 15 Mar'19

  Vendors showcase latest UC offerings at Enterprise Connect 2019

  The Enterprise Connect 2019 expo floor will feature more than 140 vendors with their latest offerings in the UC space, including team collaboration tools and digital whiteboard technology.

• March 14, 2019 14 Mar'19

  Get a holistic digital transformation strategy or get left behind

  At IDC Directions 2019, IDC's Meredith Whalen said digital transformation at the project level is a recipe for failure. Companies need a more holistic approach that puts culture first.

• March 13, 2019 13 Mar'19

  New widget for RingCentral integrations targets enterprises

  RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps.

• March 12, 2019 12 Mar'19

  Salesforce strategy focuses on integration, customer data

  Salesforce's strategy for 2019 and beyond includes better data integration and more plans for MuleSoft, Customer 360 and Salesforce Essentials.

• March 12, 2019 12 Mar'19

  News and trends from Enterprise Connect 2019

  Follow our Enterprise Connect conference guide to get the latest scoop and expert analysis on unified communications industry trends, vendor announcements and product news.

• March 12, 2019 12 Mar'19

  SAP still leads tier 1 ERP market, Infor solidifies place in the top 4

  SAP continues to lead the tier 1 ERP market, according to Panorama Consulting's Clash of the Titans 2019 report. But disruption is never far from sight, with Oracle and Microsoft trailing just behind and Infor continuing to make gains.

• March 08, 2019 08 Mar'19

  Cisco Webex to support wireless screen sharing outside meetings

  Cisco Webex will support wireless screen sharing outside of online meetings beginning next month, a feature sought after by customers.

• March 07, 2019 07 Mar'19

  New Avaya video devices target huddle rooms

  Avaya released new video hardware for huddle rooms this week, while also announcing plans to rent certain Avaya video devices through a monthly subscription.

• March 07, 2019 07 Mar'19

  At Qualtrics X4 Summit, Obama stresses need for facts

  Former President Barack Obama discusses his approach to problem analysis and forming a team at the Qualtrics X4 Summit.

• March 06, 2019 06 Mar'19

  As offshore outsourcing grows, HR tries to measure impact

  Offshore outsourcing can be a traumatic event for employees -- both for those who lose their jobs and for those who survive. It's HR's job to figure out the real impact it's having on employees -- a task that may benefit from new technology.

• March 06, 2019 06 Mar'19

  After delay, Microsoft to nix Skype Meetings App for Mac

  Microsoft plans to eliminate the Skype Meetings App for Mac next month, despite complaints from users that the move will make it harder to join meetings as a guest.

• March 06, 2019 06 Mar'19

  SurveyMonkey acquisition of Usabilla adds website feedback

  SurveyMonkey, by adding website and app feedback capabilities from Usabilla to its survey software platform, now has a more robust offering for enterprise customers.

• March 04, 2019 04 Mar'19

  Microsoft HoloLens 2 headset brings AR to enterprises

  The Microsoft HoloLens 2 headset is here, with updated specs and new features built from Microsoft's enterprise cloud offerings. It supports Windows Core OS and brings AR to IoT.

• March 01, 2019 01 Mar'19

  Microsoft mixed reality software comes to smartphones

  Microsoft is adding mixed reality capabilities for sales departments and for customer service, extending the features beyond their HoloLens headset and onto smartphones.

• March 01, 2019 01 Mar'19

  Talkdesk cloud contact center integrates with on-premises PBXes

  Talkdesk is opening its cloud contact center to on-premises PBX systems from vendors, including Avaya and Cisco -- a move that should help the company win larger customers.

• February 28, 2019 28 Feb'19

  LogMeIn products Jive and GoToMeeting to be unified

  The LogMeIn products Jive and GoToMeeting will be combined under a new brand, an integration that analysts say is necessary for the vendor to remain competitive.

• February 26, 2019 26 Feb'19

  Samsung Galaxy S10 phones coming with 5G, Wi-Fi 6 and more

  Here's what you need to know about the new line of Samsung Galaxy S10 phones, including the S10, S10+, S10e and S10 5G.

• February 25, 2019 25 Feb'19

  Oracle ERP lawsuit underscores installation hardships for big systems

  Oracle is being sued over a $4.5 million ERP project that did not go according to plan. That's a common problem with ERP installations, according to a new study.

• February 22, 2019 22 Feb'19

  Upgrades to on-premises Avaya products will be released in bits

  Feature upgrades for on-premises Avaya products will roll out in 'very small, manageable' chunks moving forward, the company said. Avaya is looking to more closely align its on-premises and cloud portfolios.

• February 22, 2019 22 Feb'19

  Antibias diversity tools grow, spinning off a new market

  Antibias software is a rapidly growing HR market, according to a new report that offers what may be the first comprehensive look.

• February 21, 2019 21 Feb'19

  Why enterprise adoption of cloud UC should accelerate in 2019

  Enterprises like Pacific Dental and PTC are adopting cloud UC to get a consistent, reliable experience across various offices and geographies without overextending IT staff.

• February 20, 2019 20 Feb'19

  New MyOffice App Makes Office Ubiquitous

  Starting 2/20/2019, a new MyOffice app makes Office ubiquitous. Works with local and remote executables, across multiple platforms and OSes.

• February 20, 2019 20 Feb'19

  How Salesforce Einstein machine learning makes AI practical

  As it evolves, Salesforce's Einstein AI serves the needs of a growing number of organizations and takes the guesswork out of why certain decisions are made.

• February 19, 2019 19 Feb'19

  Connectivity issue downs Microsoft Teams app for hours

  Many users of the Microsoft Teams app were unable to connect to the service through the web and desktop clients for several hours Monday.

• February 17, 2019 17 Feb'19

  Another Free Win7 Life Extension

  In announcing a preview of its Microsoft Virtual Desktop Azure-based technology, MS sneakily offers another free Win7 life extension. Very interesting!

• February 13, 2019 13 Feb'19

  LinkedIn's recruiting platform billed as 'Intelligent Hiring Experience'

  LinkedIn's use of AI requires the sharing of data. It is one reason why the company is combining its talent tools into one system, called the Intelligent Hiring Experience.

• February 13, 2019 13 Feb'19

  Block Kit developer tool could improve Slack integrations

  A new framework for building third-party apps for Slack could help developers design simpler, more interactive Slack integrations.

• February 12, 2019 12 Feb'19

  Avaya revenue report misses mark in first quarter of 2019

  Avaya revenue fell short of projections for the first quarter of fiscal 2019, as the company continues to focus on selling more software and services.

• February 11, 2019 11 Feb'19

  Verint acquisition of ForeSee gives VOC software an upgrade

  By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through online traffic and digital channels.

• February 11, 2019 11 Feb'19

  Despite demand, few job ads cite flexible work options

  Flexible work options are desirable, but not advertised. Hired has acquired Py, a platform used by employers to assess a candidate's technical skill level in hiring. The HR outsourcing market is set to grow.

• February 08, 2019 08 Feb'19

  Ultimate Software acquisition won't be immune to turnover, culture clash

  Ultimate Software's employees own stock that's now worth $331 a share, thanks to a private equity sale. Will this money prompt some to leave?

• February 08, 2019 08 Feb'19

  Trustwave finds security flaw in old Lifesize video products

  Trustwave publicly identified a flaw in several legacy Lifesize video products this week, after the vendor initially indicated it had no immediate plans for a patch.

• February 08, 2019 08 Feb'19

  8x8 X Series integrates with Slack, Microsoft Dynamics

  8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud.

• February 08, 2019 08 Feb'19

  Samsung's 1 TB internal phone storage means headaches for IT

  Samsung's new embedded Universal Flash Storage brings 1 TB of potential problems for IT.

• February 06, 2019 06 Feb'19

  Trump's H-1B work visa plan cuts employers' costs, not criticism

  President Trump, a critic of the H-1B visa program, has implemented a rule change that will reduce the visa filing cost for employers. But it may also make visa holders more expensive.

• February 06, 2019 06 Feb'19

  Logitech Tap meant to simplify meeting room controls

  Logitech has released its first advanced meeting room controller, Logitech Tap. The touchscreen device works with web conferring apps from Microsoft, Google and Zoom.

• February 01, 2019 01 Feb'19

  Plantronics releases USB video system for huddle rooms

  The new Polycom Studio from Plantronics is a USB video system for huddle rooms. Research released this week shows USB cameras are the fastest-growing segment of the video conferencing market.

• January 31, 2019 31 Jan'19

  Culture Amp buys Zugata to tie peer feedback with engagement

  Culture Amp, an employee engagement platform, has acquired Zugata, an individual development peer-to-peer platform. An initial benefit for customers may be deeper analytics.

• January 31, 2019 31 Jan'19

  Google Voice for G Suite expected to launch this spring

  Google Voice for G Suite, a business version of its cloud calling service, will be available in at least nine countries, and its launch could come as soon as the early spring.

• January 31, 2019 31 Jan'19

  Microsoft Windows Sandbox not a fit for all enterprise playgrounds

  Windows Sandbox integrates directly into Windows 10, which makes it easy for IT and users to work with, but could spell trouble for organizations.

• January 30, 2019 30 Jan'19

  Number of daily Slack users surpasses 10 million

  The number of daily active Slack users surpassed 10 million this month. More than 85,000 organizations now pay to use the messaging app.

• January 29, 2019 29 Jan'19

  Survey names flexible work policy as top talent trend

  Employers who offer flexible work policies are likely to increase their pool of candidates, according to a new survey by LinkedIn.

• January 29, 2019 29 Jan'19

  Dropbox acquisition of HelloSign targets Box's enterprise share

  Dropbox deepened its play for enterprise customers by acquiring e-sign startup HelloSign and targeting a top competitor, Box.

• January 28, 2019 28 Jan'19

  Attackers seek gold in HR data security breaches

  Attacks on HR systems are a growing trend that HR managers need to confront. In this Q&A, a security expert provides advice on where they can get started.

• January 28, 2019 28 Jan'19

  Adobe Magento Commerce Cloud adds progressive web apps

  Adobe is upgrading its e-commerce product by adding AI-fueled image-search capabilities and progressive web application building tools to Magento Commerce Cloud.

• January 28, 2019 28 Jan'19

  Social media for recruitment faces a human glitch

  Using LinkedIn social media connections to fill jobs may be harder than expected. A study that examined employee referral software found trouble with participation rates.

• January 25, 2019 25 Jan'19

  Avaya delivers cloud workforce management for contact center

  Users of Avaya's contact center platforms now have access to cloud workforce management software through the vendor's partnership with Verint.

• January 24, 2019 24 Jan'19

  Slack integration signals shift in Avaya collaboration strategy

  In launching a Slack integration this week, Avaya signaled that it would open its ecosystem to the collaboration apps of other vendors.

• January 23, 2019 23 Jan'19

  Businesses to get quicker access to Avaya cloud UC

  A new delivery model for single-tenant Avaya cloud UC promises to make it quicker and easier for businesses to migrate users from on-premises products to the cloud.

• January 22, 2019 22 Jan'19

  NYU HR analytics degree aims to produce quants

  NYU is launching a graduate degree program to produce HR quants. The program includes analytical skills, coupled with an understanding of HR tech and human behavior in the workplace.

• January 18, 2019 18 Jan'19

  AI-fueled Verizon Digital CX targets virtual contact centers

  Telecom giant Verizon is boosting its software business with an AI-based CX system for contact centers, with tools for virtual and live agents, authoring and social engagement.

• January 17, 2019 17 Jan'19

  RingCentral contact center expands with Connect First acquisition

  RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.

• January 17, 2019 17 Jan'19

  Yealink, Crestron release first Microsoft Teams phones

  Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.

• January 17, 2019 17 Jan'19

  Infor customers may gain from Koch's $1.5B investment

  Infor customers may get new product capabilities from a $1.5 billion investment by Golden Gate Capital and an investment arm of Koch Industries.

• January 16, 2019 16 Jan'19

  Windows 7 Inside Last Extended Support Year

  With Windows 7 inside last extended support year, lots of businesses and organizations need to plan to migrate to Windows 10 sooner rather than later. Here's why...

• January 16, 2019 16 Jan'19

  Avaya follows Cisco into market for UC headsets

  Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.

• January 15, 2019 15 Jan'19

  CX strategy a vital part of modernizing a business

  Consumers are providing retailers with more data than ever before, with expectations that they will receive a personalized experience. But that can be challenging for retailers.

• January 14, 2019 14 Jan'19

  Salesforce e-commerce upgrades put focus on mobile

  Salesforce Commerce Cloud mobile-centric, consumer-focused upgrade unveiled at NRF 2019 conference, including Einstein Visual Search and Einstein Recommendations.

• January 11, 2019 11 Jan'19

  Government shutdown may sink workplace engagement, hike turnover

  The impact of the partial government shutdown on federal employees will unfold long after it ends, creating an HR nightmare. Experts say engagement levels, including employee dedication, may plummet and turnover may increase.

• January 11, 2019 11 Jan'19

  G Suite for business faces uphill battle against Office 365

  Google continues to invest heavily in G Suite for business, adding new features, but the collaboration platform struggles to keep pace with Microsoft Office 365.

• January 09, 2019 09 Jan'19

  SAP resets workforce vendors in Kronos Workforce Dimensions deal

  SAP inks reseller agreement with Kronos, and now offers two third-party workforce management platforms. Analysts say that could be both good and bad for customers.

• January 08, 2019 08 Jan'19

  Cisco adds Webex Teams integrations for OneDrive, SharePoint

  New Webex Teams integrations with Microsoft's OneDrive and SharePoint are the latest in a series that link the Cisco collaboration suite with Office 365 productivity tools.

• January 07, 2019 07 Jan'19

  Salesforce High Velocity Sales boosts inside sales

  High Velocity Sales includes Salesforce tools, such as Einstein Lead Scoring, Lightning Email, Sales Cadences and Work Queues, with more features expected in later 2019 releases.

• January 07, 2019 07 Jan'19

  HubSpot Ventures to strategically fund friendly startups

  HubSpot remembers the financial backing it received as a new company and creates its own $30 million venture fund to invest in startups that align with the HubSpot mission.

• January 04, 2019 04 Jan'19

  Amazon contact center now supports real-time voice streaming

  The Amazon contact center, Amazon Connect, now supports real-time voice streaming, a feature that opens the door to several emerging applications of AI.

• January 04, 2019 04 Jan'19

  Federal shutdown disables E-Verify program, creating HR headache

  The free federal program E-Verify is inoperable, thanks to the government shutdown. HR departments that rely on the work eligibility service will have to revert to manual processes.

• January 04, 2019 04 Jan'19

  Salesforce Lightning Web Components adds JavaScript model

  By moving toward a standard-based JavaScript model, Salesforce is appealing to millions of JavaScript developers by making it easier to build custom apps on Salesforce Lightning.

• January 03, 2019 03 Jan'19

  Ex-Cisco exec Jonathan Rosenberg named CTO of Five9

  Jonathan Rosenberg is now CTO and head of AI for the cloud contact center vendor Five9. Rosenberg was previously a top executive in Cisco's collaboration division.

• December 27, 2018 27 Dec'18

  Google worried lawsuit could disclose recruiting strategy

  Google argues for court documents in an age discrimination case to be sealed, claiming they contain sensitive information about its recruiting strategy and hiring practices.

• December 24, 2018 24 Dec'18

  2018 in review: CRM morphs into CX software

  Acquisitions and new products marked a busy 2018, with vendors like Salesforce, Adobe and SAP making splashy acquisitions while refocusing on customer experience.

• December 24, 2018 24 Dec'18

  Current trends in content management indicate road ahead

  CMS trends for 2019 promise to include more AI, and even more AI on top of that. E-commerce and personalization -- to effect more inbound revenue -- also promise to figure in.

• December 21, 2018 21 Dec'18

  Nixing of Skype Meetings App for Mac irks Microsoft customers

  Microsoft is delaying plans to eliminate the Mac version of the Skype Meetings App after customers complained the move would make it harder for external guests to join meetings.

• December 21, 2018 21 Dec'18

  Employee engagement and retention top of mind in 2018

  If our list of the top 10 most popular HR software stories of 2018 says anything, it's that employee engagement and retention were top of mind for HR leaders this year.

• December 20, 2018 20 Dec'18

  HR automation tops 2019's six big trends

  Software bots and chatbots may see a rapid uptake in adoption thanks to falling prices and improving tech. That's one of six trends HR pros should watch closely in 2019.

• December 20, 2018 20 Dec'18

  Salesforce CX, AI, integration tools are 2019 trends to watch

  As the world pivots from CRM to customer experience management, Salesforce makes its own moves with research showing millennials value CX over the actual goods or services received.

• December 20, 2018 20 Dec'18

  Cisco collaboration group loses another top executive

  Tom Puorro left the Cisco collaboration group this week to become an executive vice president at Plantronics. He is the latest in a series of top executives to leave the unit in recent months.

• December 19, 2018 19 Dec'18

  Microsoft Teams room system ecosystem expands

  Polycom and HP have partnered to release a Microsoft Teams room system. Meanwhile, Microsoft has announced it will bundle the licensing for conference room products into a single bill.

• December 19, 2018 19 Dec'18

  Debate over ERP systems in the cloud plays out on top 10 list

  Cloud-based ERP or not? Based on the number of stories that appeared in our top 10 for 2018 list, CIOs seem to be asking the question.

• December 17, 2018 17 Dec'18

  Salesforce acquisitions a big part of CRM vendor's busy 2018

  Again, 2018 showed how important acquisitions are to Salesforce's growth and expansion into markets such as AI, e-commerce, integration and collaboration.

• December 14, 2018 14 Dec'18

  Boomerang employees drive interest in offboarding tools

  Boomerang employees, workers who leave a company and later return, are leading HR departments to seek out offboarding tools that do more than automate manual processes.

• December 14, 2018 14 Dec'18

  Lifesize Icon 700 series delivers 4K video conferencing

  Lifesize has overhauled its cloud infrastructure to support 4K video conferencing with use of the new Icon 700 series room system.

• December 13, 2018 13 Dec'18

  Businesses can now rent Avaya phones

  Businesses looking to reduce large one-time capital expenditures can now rent Avaya phones for a monthly fee.

• December 12, 2018 12 Dec'18

  Online store launched for Avaya cloud products

  Organizations can now buy multi-tenant Avaya cloud products through a self-service website targeted at small and midsize businesses.

• December 11, 2018 11 Dec'18

  MillerCoors ERP lawsuit begins harshly, ends softly

  MillerCoors and IT services firm HCL have reached an 'amicable' agreement regarding the brewer's $100 million ERP implementation lawsuit over an SAP project.

• December 10, 2018 10 Dec'18

  6 HR vendors make Glassdoor's Best Places to Work

  HR tech vendors make tools designed to improve a company's employee experience. So, it makes sense that a handful should appear on Glassdoor's Best Places to Work list, right?

• December 07, 2018 07 Dec'18

  Oculeus unveils cloud service for toll fraud prevention

  Oculeus-Protect, a toll fraud prevention service, automatically ends phone calls determined to be the result of PBX hacking -- a threat that costs businesses billions of dollars annually.

• December 06, 2018 06 Dec'18

  New Microsoft Teams calling features narrow gap with Skype

  Microsoft will complete its Microsoft Teams calling roadmap in the coming weeks, with the release of four advanced call controls targeted at enterprise users.

• December 06, 2018 06 Dec'18

  Oracle HPC cloud aims at mainstream business data

  ERP managers are finding more reasons to turn to high-performance computing to improve the performance of big data analysis and machine learning models.

• December 05, 2018 05 Dec'18

  Avaya earnings show growth in contact center, decline in UC

  Avaya earnings began to level off in fiscal 2018, as the vendor began to grow its contact center business again. However, Avaya's UC products continued to struggle.

• December 04, 2018 04 Dec'18

  Cisco brings Webex Teams messaging to Jabber client

  Cisco is bringing Webex Teams messaging, file sharing, presence and search features to the Jabber client as part of a broader effort to streamline its UC apps.

• November 30, 2018 30 Nov'18

  Drop in Federal Employee Viewpoint Survey responses a lesson for HR

  The U.S. government's annual engagement survey of 1.5 million employees reported an increase in the overall engagement measure, but a sharp decline in survey participation. Here's why HR pros should care.

• November 30, 2018 30 Nov'18

  WeWork reportedly halts rollout of Amazon Alexa for Business

  WeWork, one of the premier early adopters of Amazon Alexa for Business, has reportedly shelved plans to deploy the AI voice assistant after a two-month pilot.

• November 30, 2018 30 Nov'18

  Tango Networks acquisition expands enterprise mobility services

  In UC news, Tango Networks acquires Simetric Telecom to expand mobile telephony, Speechmatics and Clique partner for transcription service and Jabra intros wireless enterprise earbuds.

• November 29, 2018 29 Nov'18

  Managers learn AI basics with Salesforce Einstein Discovery

  With many successes and failures, companies create their own AI apps with the use of Einstein Discovery. Users discuss their experiences along the way.

• November 29, 2018 29 Nov'18

  Videxio MeetingConnect uses QR codes to join meetings

  Weeks before its planned merger with Pexip, Videxio has unveiled a new cloud service, Videxio MeetingConnect, which seeks to simplify the process of joining online meetings from a conference room.

• November 29, 2018 29 Nov'18

  Microsoft Windows as a service still finding its footing

  As Microsoft continues to battle bugs in Windows 10, some analysts and developers blame its quality-control process and a lack of services in Windows as a service.