News

May 14, 2009 14 May'09
New SAP CRM ordering system helps Coke roll out new dispenser

A new beverage dispenser designed to revolutionize Coke's distribution system demanded a new way for the soda giant to service customers.
October 08, 2007 08 Oct'07
Call center centralization vs. decentralization analytic framework

Call center centralization can be cost-effective for centers of a certain size. In her latest column, Donna Fluss outlines a framework for call center managers who are considering call center consolidation.

Open source and on device: the strategy behind Nvidia’s new AI models
The latest Nemotron 3.5 models show how the AI giant is focusing on reinforcing its own GPU infrastructure while supporting the ...
Cost per task: A new method for AI spend management
Rather than relying on traditional metrics such as per-seat or per-token pricing, some businesses are measuring AI cost per ...
Enterprise controls can't keep up with AI agents
Companies are giving agents more authority, but many are still struggling to track what they can access, what they're doing and ...

Cybersecurity

AI in the SOC: 5 high-value use cases for enterprise SOCs
AI helps enterprise SOCs prioritize alerts, speed up investigations, improve threat hunting, streamline incident response and ...
Crest CEO: 'Basics shouldn't be abandoned in the race to deploy AI'
Crest's Nick Benson breaks down new AI testing standards, human oversight and the rapid shift toward mandatory security ...
5 cybersecurity training program mistakes most companies make
Companies need to reassess their cybersecurity awareness training programs to ensure they deliver the right information to the ...

Salesforce expands Tableau agentic analytics push with Loops buy
The startup's acquisition will add an AI agent that tracks and analyzes KPIs to the Tableau platform. Full details of the ...
How a premortem reveals data modernization project pitfalls
By questioning assumptions early, leaders can spot workflow dependencies, adoption barriers and ownership gaps that a ...
Bigeye focuses on enforcing AI governance with Policy Engine
AI doesn't work without user confidence in the results; a new feature within Bigeye's Agent Trust Hub aims to reassure users by ...

Microsoft's Nscale exit exposes $103B AI contract pipeline risk
Microsoft terminated its Nscale data center contract after UK power delays. Nscale's $103B contract pipeline highlights the ...
Sovereign AI requires extending governance to AI layer
Under new data sovereignty regulations, deploying AI systems presents an urgent challenge: Endpoints within the U.S. are not ...
When clouds have borders: Navigating cloud sovereignty
The illusion of a borderless, accessible global cloud is collapsing. Business leaders must prepare governance frameworks for an ...

IT Strategy

The only sovereign AI is the one you can walk away from
Pursuing AI sovereignty is complex, but the goal is clear: Control, portability and provider diversity help enterprises avoid ...
Data center power crisis: How energy has become a business constraint
Business and IT leaders must now consider power availability when deciding where to locate data center capacity. Understand the ...
The AI happy path is easy, but enterprise reality isn't
David Linthicum says the AI happy path ends where enterprise reality begins. CIOs must design for messy data, exceptions and ...