News

News

• June 20, 2018 20 Jun'18

  Adobe-Microsoft partnership adds key integrations

  Adobe brings its Document Cloud to Microsoft Office 365 and Dynamics 365, making it easier for licensees of both to quickly convert files into PDFs and into Acrobat.

• June 20, 2018 20 Jun'18

  News roundup: TriNet software targets professional services

  New specialized products include TriNet software for professional services, QuickBooks payroll for contractors and a comprehensive benefits platform from Benefitfocus.

• June 19, 2018 19 Jun'18

  Data migration software coming for SAP CRM

  At Sapphire Now, SAP unveiled C/4HANA, a suite of applications that brings together ERP and CRM. To make it easier to switch, migration tools can be added to the suite.

• June 19, 2018 19 Jun'18

  AI can reduce workplace bias, says CEO of leading HR group

  AI technology may help HR reduce workplace bias, according to Johnny Taylor, president and CEO of the Society for Human Resource Management, an HR organization that has 300,000 members.

• June 15, 2018 15 Jun'18

  Microsoft Teams e-discovery enabled for hybrid clouds

  Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.

• June 13, 2018 13 Jun'18

  Google Hangouts Meet adds interoperability with competitors

  Interoperability with Skype for Business and video conferencing systems from Cisco and Polycom should help Google Hangouts Meet gain more traction among enterprise buyers.

• June 13, 2018 13 Jun'18

  Salesforce Interaction Studio unveiled at Connections 2018

  At Salesforce Connections, Salesforce builds off its Google partnership announced at Dreamforce by releasing new integrations between Marketing Cloud and Google Analytics 360.

• June 12, 2018 12 Jun'18

  Workday to acquire Adaptive Insights for $1.55 billion

  Workday says its acquisition of Adaptive Insights, a financial planning and modeling system, will save it two years of development time.

• June 12, 2018 12 Jun'18

  Polycom, Crestron expand Zoom room video conferencing partnerships

  At InfoComm 2018, Polycom deepens its partnership with Zoom, Crestron debuts a whiteboard camera, and ViewSonic introduces interactive flat-panel displays.

• June 08, 2018 08 Jun'18

  Microsoft Teams mobile app matures, but interoperability lags

  Microsoft has been quickly building out the capabilities of the Microsoft Teams mobile app, but businesses could find it clunky to use in conjunction with Skype for Business.

• June 08, 2018 08 Jun'18

  VDI vendors must change tack as on-premises market slows

  Many organizations that are good candidates for VDI have already adopted the technology. Find out how cloud and other factors are driving changes in adoption today, and how new numbers from the ...

• June 07, 2018 07 Jun'18

  SAP e-commerce extends to Azure, other new features added

  Artificial Christmas tree manufacturer Balsam Brands uses Hybris to expand internationally, allowing for dynamic pricing and product catalogs, depending on the country.

• June 07, 2018 07 Jun'18

  Avaya Equinox gets online UC and team collaboration for SMBs

  Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs.

• June 07, 2018 07 Jun'18

  Oracle claims it can cut ERP system migration costs by 30%

  A migration can cost millions, but Oracle believes its new automation and integration tools can significantly reduce the cost of ERP system migrations to the cloud.

• June 06, 2018 06 Jun'18

  Logitech video conferencing kit targets large meeting rooms

  A new Logitech video conferencing kit offers advanced features at a relatively affordable price. Logitech also previewed automatic framing software that's planned for later in the year.

• June 05, 2018 05 Jun'18

  Top new iOS 12 features helpful for the enterprise

  The biggest takeaway of Apple WWDC 2018 was the new iOS 12 features. Discover which ones might be useful for business workers with this roundup.

• June 05, 2018 05 Jun'18

  Box workflow gets upgrade with Progressly purchase

  Box is hoping to upgrade its workflow capabilities by adding the startup Progressly to its team, while also still partnering with IBM on a separate workflow product, called Relay.

• June 04, 2018 04 Jun'18

  Pega Infinity upgrades include marketing AI tools, blockchain support

  Pega Infinity adds new digital transformation tools for low-code app development, bot libraries and AI that can optimize apps and assist with marketing campaigns.

• June 01, 2018 01 Jun'18

  AdDuplex-based Win10 Uptake Projections Mostly Bogus

  When I first saw the news, I was stunned. But on further analysis, AdDuplex-based Win10 uptake projections mostly bogus, reflecting an incomplete and off-kilter subset of the user base.

• June 01, 2018 01 Jun'18

  Call center artificial intelligence trends drive chat, decision-making

  ICMI's Brad Cleveland has seen call centers integrate email, chat, IVR -- automated FAQ answering -- and social media. None reduced call volume. Chatbot tech may bring similar results.

• May 31, 2018 31 May'18

  News briefs: SAP offers HR tool for visa management

  In these news briefs, SAP tackles visa management, Microsoft is using a startup to manage its career site, and a startup has released a blockchain-based HR platform.

• May 30, 2018 30 May'18

  Lifesize looks to make outfitting huddle rooms cheaper

  Lifesize has released a cloud-based device for wireless screen sharing. The vendor also previewed a video conferencing kit designed for outfitting huddle rooms for video conferencing.

• May 29, 2018 29 May'18

  Call center chatbots draw skepticism from leaders

  Call centers must live up to demanding quality and performance standards. Until artificial intelligence chatbots can meet those expectations, they don't stand a chance.

• May 29, 2018 29 May'18

  Identity and access management tools add AI, microservices

  AI and as-a-service platforms enable IT to take a more hands-off approach. But with adoption in the early stages, most IT pros wonder what the future holds for identity management.

• May 24, 2018 24 May'18

  Federal HR wants to modernize cybersecurity recruiting, pay

  The U.S. Dept. of Homeland Security wants to modernize recruitment and management of its cybersecurity workforce. It is asking vendors to explain how DHS can achieve its goals.

• May 24, 2018 24 May'18

  Polycom cloud service simplifies device management

  A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.

• May 23, 2018 23 May'18

  Adobe acquisition of Magento puts Salesforce in its sights

  Adobe looks to challenge Salesforce by adding e-commerce capabilities into its CX suite of products, just months after Salesforce doubled down on e-commerce with CloudCraze purchase.

• May 22, 2018 22 May'18

  Slack app integrations are made a two-way street

  Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.

• May 21, 2018 21 May'18

  Contract lifecycle management highlighted at Apttus conference

  Analysts, users tout CLM's risk management and revenue benefits at event by Apttus, maker of a 'middle office' repository for managing contracts across ERP, CRM and departments.

• May 18, 2018 18 May'18

  Customer behavior analytics brings marketing, analytics together

  If you want better, more timely access to customers, consider customer behavior analytics, which is driven by the combination of marketing and data analytics.

• May 18, 2018 18 May'18

  Five9, 8x8 and Dialpad accelerate push for contact center AI

  Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

• May 18, 2018 18 May'18

  RingCentral, SD-WAN vendors team up to deliver UCaaS

  SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.

• May 17, 2018 17 May'18

  Zendesk bundles customer support services as cloud contact center

  Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.

• May 16, 2018 16 May'18

  Microsoft hopes for smooth rollout of Surface Hub 2 after previous snags

  The Surface Hub 2 will feature tight integrations with Microsoft Teams and other cloud collaboration tools. The vendor plans to release the product in 2019.

• May 15, 2018 15 May'18

  Recruiting online giants turn to new technologies

  Technology is driving major changes to the recruiting online market. Monster.com and CareerBuilder.com have deployed new job search technologies to improve job seeker experience.

• May 15, 2018 15 May'18

  HubSpot customer service tool Service Hub aims to transform SMBs

  HubSpot's Service Hub, the new customer service product, aims at helping small and medium businesses complete the view of the customer, combined with the company's sales and marketing products.

• May 15, 2018 15 May'18

  Survey: Digital HR strategy turns HR managers into partners

  Having a digital HR strategy that makes use of automation, embedded analytics and familiar consumer-like interfaces has made human resources more strategic.

• May 15, 2018 15 May'18

  ADP payments card system aimed at millennials

  ADP introduced the new Wisely Pay card system aimed at the contingent, young workforce and workers who may be unbanked, but need functions such as digital mobile wallet.

• May 14, 2018 14 May'18

  Recapping Oracle Modern CX: CX execs share challenges

  What's on the minds of customer experience execs right now? This Pipeline podcast breaks down grumblings and rumblings from Oracle's Modern CX show.

• May 11, 2018 11 May'18

  Avaya cloud revenue grows, but profitability remains elusive

  Avaya reported a net loss of $130 million last quarter, but the vendor still appears largely on track to hit its annual targets. Avaya cloud revenue rose modestly as a percentage of total earnings.

• May 11, 2018 11 May'18

  Citrix Analytics service brings hope for better security

  As it becomes more difficult to monitor and secure applications and data, Citrix's security analytics platform is getting more attention from IT pros.

• May 11, 2018 11 May'18

  ControlUp targets virtual desktop, server overprovisioning

  If IT pros overprovision virtual desktops and servers, they waste money and resources. But there are other problems associated with poor resource allocation.

• May 11, 2018 11 May'18

  Citrix NetScaler authentication methods help on-premises shops

  In Citrix Synergy 2018 session, attendees learned about two ways to implement multifactor NetScaler authentication: Microsoft Azure Active Directory and Google ReCAPTCHA.

• May 10, 2018 10 May'18

  Clari AI for sales helps to enhance Salesforce

  One company found that when using a variety of different vendors, a third-party AI product was more beneficial than a core vendor's AI offering.

• May 10, 2018 10 May'18

  Citrix Cloud services, CEO stability key to future success

  Citrix's cloud-first approach drew mixed reactions from attendees at the annual Synergy conference, some of whom have concerns about cost and licensing.

• May 10, 2018 10 May'18

  Microsoft Teams app expands developer toolbox

  Microsoft is giving businesses new tools for building custom integrations within the Microsoft Teams app. The vendor is also enhancing native ties between Teams and Office 365.

• May 10, 2018 10 May'18

  NComputing finds spot in desktop virtualization market with SME focus

  NComputing CTO Richard Sah discusses new opportunities for IT to take advantage of desktop virtualization, thanks to lower cost and the emergence of hyper-converged infrastructure.

• May 10, 2018 10 May'18

  Citrix ShareFile features, integrations catch IT's eye

  ShareFile will integrate with the new Citrix Workspace app, and other integrations with third-party services will help the product stand out in the EFSS market.

• May 09, 2018 09 May'18

  The Best of Citrix Synergy 2018 Awards winners

  Find out who won at the Best of Citrix Synergy 2018 Awards in categories such as Application, Access and Content Security, and Digital Workspace, as well as who took home the Best of Show award.

• May 09, 2018 09 May'18

  Oracle Autonomous Database concept extended to PaaS, apps

  Having earlier laid the foundation with Oracle Autonomous Database, the vendor unveiled self-driving, self-repairing tools for application development, analytics and integration.

• May 09, 2018 09 May'18

  XenMobile Service a tough sell for some Citrix shops

  XenMobile is now called Citrix Endpoint Management, and Citrix wants on-premises customers to move to the cloud. But some IT pros aren't ready to make the jump.

• May 09, 2018 09 May'18

  Number of Slack users soars, but Enterprise Grid adoption unclear

  More than 8 million people use Slack every day, and 3 million people are paid subscribers. The startup now has paid Slack users in two-thirds of the Fortune 100.

• May 09, 2018 09 May'18

  Citrix Workspace app holds potential, raises questions

  At Synergy 2018, Citrix introduced a new secure digital workspace that provides users unified access to their virtual desktops and applications, SaaS and mobile apps, and data.

• May 08, 2018 08 May'18

  Mobile application development trends away from native

  End users don't want to be bothered by notifications and a complicated interface. Learn how one MADP vendor is adapting to current user demands.

• May 04, 2018 04 May'18

  Cisco loses Trollope, acquires relationship intelligence startup

  In a surprise announcement, Cisco said Rowan Trollope was leaving to lead Five9 and would be replaced by the CEO of the relationship intelligence startup Accompany, which Cisco expects to acquire.

• May 04, 2018 04 May'18

  Continuous performance management firm, BetterWorks, reboots

  BetterWorks Systems has a new CEO and has put a sexual harassment lawsuit in its rearview mirror. The startup has $60 million in funding from some top Silicon Valley VC firms.

• May 03, 2018 03 May'18

  Field service mobile apps offer usability, new features

  Field service management software can be a great way to integrate mobile into a service company. Now, cloud-based platforms offer an accessible entry point for smaller businesses.

• May 03, 2018 03 May'18

  Why going private should help grow Mitel cloud

  A private equity firm plans to acquire Mitel for $2 billion in the second half of 2018. The move should give the vendor more flexibility, as it pushes adoption of Mitel cloud.

• May 02, 2018 02 May'18

  Workplace by Facebook integrations broaden app's appeal

  Facebook added dozens of business tools to a newly created app directory in its platform for businesses. The Workplace by Facebook integrations should broaden the product's appeal.

• May 01, 2018 01 May'18

  Financial management software vendors march ahead

  Financial management software vendors FinancialForce, Vena Solutions and Model N have made recent moves to upgrade products, add third-party integrations or accelerate innovation.

• April 30, 2018 30 Apr'18

  Additive manufacturing industry still small but innovative

  The Rapid+TCT 3D printing conference shows new developments in machines, materials and digital systems may fuel growth as an industrial manufacturing option.

• April 27, 2018 27 Apr'18

  Avaya partners with Afiniti for intelligent call routing

  Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.

• April 26, 2018 26 Apr'18

  Cisco Spark to Webex Teams integration follows Microsoft's footsteps

  The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.

• April 25, 2018 25 Apr'18

  BroadSoft diversifies Cisco's cloud contact center portfolio

  Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.

• April 25, 2018 25 Apr'18

  Skippy Shows Off Lean Win10 Edition

  The Windows Insider Skip Ahead Preview, aka Skippy Shows Off Lean Win10 Edition as a new SKU pops up in Build 17650.

• April 25, 2018 25 Apr'18

  Windows application management software comes to IT's aid

  Application management software is a necessity for organizational continuity and security. Without any such software, absent patches threaten end users' applications.

• April 25, 2018 25 Apr'18

  Printing from mobile devices evolves with EMM market, GDPR

  With many organizations using EMM to keep track of devices, apps and data, the information that users must share with printers can sometimes be forgotten.

• April 24, 2018 24 Apr'18

  Going paperless, AI, blockchain headline AIIM Conference

  AI, cloud storage and blockchain technology were discussed at the AIIM Conference. The Pipeline podcast rehashes the conference and two organizations that rid themselves of paper.

• April 23, 2018 23 Apr'18

  What Salesforce's CloudCraze acquisition means for customers

  CloudCraze president calls the acquisition by Salesforce 'a huge win' for its customers and for Commerce Cloud customers, with the capability of selling B2C and B2B on one platform.

• April 23, 2018 23 Apr'18

  Build 1803 Equals April Update

  Based on the content of the Edge Welcome screen in Build 17134, it seems pretty safe to proclaim that Build 1803 Equals April Update.

• April 20, 2018 20 Apr'18

  Twilio SIM cards simplify IoT connectivity

  Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.

• April 20, 2018 20 Apr'18

  Acquisition gives ERP public sector firm Tyler a data cloud

  Tyler Technologies, a firm solely focused on government verticals and public sector ERP, has added data-as-a-service capability by acquiring Socrata.

• April 19, 2018 19 Apr'18

  Salesforce Field Service Lightning gets appointment, scheduling upgrades

  While the new Field Service Lightning features will help Salesforce users connect customers to their service needs, it lacks any of that Einstein touch of other Salesforce products.

• April 18, 2018 18 Apr'18

  Cisco Webex Teams to replace Spark platform

  Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.

• April 18, 2018 18 Apr'18

  Workflow automation software improves LA court productivity

  Court's in session, and the jury is unanimous: Automation software can help IT departments provide simpler workflows for end users on both desktops and mobile devices.

• April 18, 2018 18 Apr'18

  Santa Fe's ERP implementation project fix stirs debate

  ERP implementation projects may be IT's most challenging, something the city of Santa Fe, N.M., found out. City officials needed a fix and considered three options.

• April 18, 2018 18 Apr'18

  Federal HR seeks corporate simplicity, says its new chief

  Federal HR has a new reformer, Jeff Pon, the director of the U.S. Office of Personnel Management. He wants to modernize federal HR with consumer-friendly tech.

• April 18, 2018 18 Apr'18

  Google Cloud speech-to-text service gets revamp

  Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.

• April 17, 2018 17 Apr'18

  Citrix Synergy 2018 conference coverage

  Citrix Synergy is May 8-10 in Anaheim, Calif. Stay up to date on all the news and analysis that comes out of the conference.

• April 17, 2018 17 Apr'18

  Windows Server 2019 RDSH is a go

  After some confusing messaging about whether Remote Desktop Session Host would be in Windows Server 2019, Microsoft said the role will in fact be coming to the preview and official release.

• April 16, 2018 16 Apr'18

  How a digital transformation process helped curb reliance on paper

  By moving on from paper, the North Carolina Court System and the Texas Animal Health Commission were able to accommodate constituent or partner requests much quicker.

• April 13, 2018 13 Apr'18

  Contingent workers challenge human capital management strategies

  HR management strategies are being tested by the increasing use of contingent workers. Managing them as vendors no longer works, but software is emerging to address the need.

• April 13, 2018 13 Apr'18

  Cisco eyes blockchain messaging for better security

  The decentralized data storage method of blockchain could make enterprise group messaging more secure. Cisco is among the vendors investigating the promise of blockchain messaging.

• April 13, 2018 13 Apr'18

  Intelligent information management is ready for AI, blockchain

  A panel discussion at AIIM 2018 looked at how AI, cloud and blockchain will disrupt the intelligent information management space.

• April 13, 2018 13 Apr'18

  Measure your digital marketing ROI, keep your job

  Oracle customers weigh in on executive's hypothesis that analytics can now prove ROI of the martech stack -- or soon will -- and make marketing a revenue center just like sales.

• April 12, 2018 12 Apr'18

  Salesforce World Tour Boston talks Integration Cloud, Social Studio

  Salesforce World Tour sessions included dives into Philanthropy Cloud, integrated surveys and Salesforce's new Integration Cloud.

• April 12, 2018 12 Apr'18

  SharePoint 2019 on premises the talk of SharePoint Fest D.C.

  This episode of the Pipeline podcast breaks down SharePoint users' concerns about data migration, on-premises version support, security, search pointers and more.

• April 12, 2018 12 Apr'18

  XenApp 6.5 end of life spurs IT to rethink app delivery

  A few factors come into play that may make a XenApp migration not as easy as it looks for some organizations. Planning and testing will help IT handle version 6.5 end of life.

• April 12, 2018 12 Apr'18

  Slack Enterprise Grid adds security, compliance tools

  More than 150 large companies are already using Slack Enterprise Grid. The vendor views scalability and security as key to winning more customers for its premium product.

• April 11, 2018 11 Apr'18

  Microsoft Teams roadmap includes tighter Skype integration

  Microsoft has tightened interoperability between Skype for Business and Teams. So far, the vendor has largely kept pace with its Microsoft Teams roadmap for 2018.

• April 10, 2018 10 Apr'18

  Oracle CX Cloud adds AI tools for B2C, B2B customers

  Oracle announces infusion of its Adaptive Intelligent apps into several CX Cloud products and promises more to come, with sales, marketing and service all getting upgrades.

• April 10, 2018 10 Apr'18

  Polycom acquisition helps Plantronics against Cisco, Logitech

  In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.

• April 09, 2018 09 Apr'18

  Importance of customer experience highlighted at Adobe Summit

  The Pipeline podcast looks back at the Adobe Summit and the conference's main themes. Listen in as our team discusses how the NFL uses Adobe to better personalize customer campaigns.

• April 06, 2018 06 Apr'18

  Using Salesforce Social Studio, Harvard saw power of social media

  By looking at its social media data with Salesforce, Harvard Graduate School of Education saw more than 65% of article traffic generated through social media.

• April 06, 2018 06 Apr'18

  IBM Watson Assistant offers flexibility, data privacy

  IBM has released a toolkit for building enterprise-grade virtual assistants. The IBM Watson Assistant is highly customizable and lets businesses keep their data private.

• April 06, 2018 06 Apr'18

  Adobe DMP a touchdown for NFL's data-driven marketing strategy

  Heading into the 2017 season, the NFL made a concentrated effort to better understand its data and its audience. It turned to data governance and Adobe Audience Manager.

• April 05, 2018 05 Apr'18

  New Microsoft Teams features on deck, but more work needed

  Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.

• April 05, 2018 05 Apr'18

  Apple Business Chat taps consumer comfort zone

  Apple is partnering with a handful of large businesses for the beta release of Apple Business Chat. The messaging service should help Apple compete with Facebook and Google in the enterprise market.

• April 04, 2018 04 Apr'18

  Cisco Jabber client gets multiline calling, bot developer kit

  The latest version of the Cisco Jabber client supports multiline calling and includes developer tools for building bots. The upgrades demonstrate the vendor's continued commitment to its on-premises UC product.

• April 03, 2018 03 Apr'18

  TetherView desktop disaster recovery offers a way into VDI

  With standby virtual desktops from TetherView, IT can forgo full-fledged backup data centers for disaster recovery. The company CEO details use cases for the technology and more.