News

News

• September 14, 2018 14 Sep'18

  AI, data analytics, recruiting tech among HR priorities, leaders say

  Leaders from Johnson & Johnson, The Walt Disney Co. and other giants weighed in at HR Tech 2018 on top priorities, such as tech to improve candidate and employee experience.

• September 14, 2018 14 Sep'18

  Adobe acquisition of Marketo could shake up industry

  Adobe looking to acquire Marketo could also be a ploy to incite a bidding war for Marketo from its holding company, Vista Equity, according to an analyst.

• September 13, 2018 13 Sep'18

  New Sierra-Cedar HR Systems Survey uncovers lack of tech adoption data

  At the HR Technology Conference, Sierra-Cedar's survey investigated why tracking HR software adoption is important and how HRIS professionals play a role in ensuring data privacy.

• September 13, 2018 13 Sep'18

  Amazon, Intel, NBCUniversal spill buying secrets at HR Tech 2018

  HR leaders at the 2018 HR Technology Conference & Expo advise listening to vendor pitches without falling prey to shiny-object syndrome. Here are the nuances of what that means.

• September 13, 2018 13 Sep'18

  Ytica acquisition adds analytics to Twilio Flex cloud contact center

  Twilio has acquired startup Ytica to improve the native analytics and workforce optimization tools of its Twilio Flex cloud contact center.

• September 13, 2018 13 Sep'18

  Fleetsmith expands options for Apple device management

  Mobile device management can be a challenge for IT admins. Discover one vendor's approach and how security can make or break an organization's MDM strategy.

• September 12, 2018 12 Sep'18

  Slack encryption will soon include enterprise key management

  In a bid to close deals with more large organizations, Slack will soon give customers greater control over the encryption of their data with a new enterprise key management feature.

• September 12, 2018 12 Sep'18

  New tech trends in HR: Josh Bersin predicts employee experience 'war'

  Employee experience, AI and team productivity took the spotlight as blooming trends in HR, as outlined by analyst Josh Bersin to a packed house at the 2018 HR Technology Conference & Expo.

• September 10, 2018 10 Sep'18

  HR chatbots from Google, IBM to be in the spotlight at HR Tech 2018

  The growing use of AI-related technologies in HR may increase reliance on big tech vendors. But that isn't keeping the smaller vendors from developing their own tools.

• September 07, 2018 07 Sep'18

  HubSpot products expand reach into enterprise

  HubSpot's VP of products details the newest HubSpot enterprise-level offerings, as well as HubSpot's new video tool. Also: A glimpse of what's on the future roadmap.

• September 07, 2018 07 Sep'18

  AT&T revives Office@Hand UCaaS deal with RingCentral

  AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.

• September 06, 2018 06 Sep'18

  HubSpot enterprise edition unveiled

  In addition to releasing enterprise-level systems, HubSpot unveiled a CMS tool for companies to build and customize websites, and a video tool to help create content.

• September 06, 2018 06 Sep'18

  LogMeIn enhances GoToWebinar with analytics, on-demand viewer

  LogMeIn has added interactive analytics and a video editor to GoToWebinar. The vendor also made available to all users a new website for publishing on-demand videos.

• September 06, 2018 06 Sep'18

  Box AI strategy looks to give users AI development tools

  Box wants to be the hub of its enterprise users' software and AI content ecosystems with integrations and partnerships ranging from Google, IBM and Microsoft to Slack and Facebook.

• September 06, 2018 06 Sep'18

  How HR can help with a digital divide in the U.S.

  It's time to put the 'human' back in human resources, said Hollywood Casino's vice president of HR, Robin Schooling, who explains why employees without tech access need extra help.

• August 31, 2018 31 Aug'18

  Box-IBM AI connection core component of Box partner strategy

  Box and IBM continue to expand their three-year relationship. As a result, IBM became the first Box AI partner to develop custom AI applications for Box Skills Kit.

• August 31, 2018 31 Aug'18

  Get to know the latest VMware Horizon 7 features

  Recent updates to VMware Horizon include features that focus on troubleshooting UX issues and making it simpler for IT to manage the tool.

• August 31, 2018 31 Aug'18

  Box mobile app faces security concerns, feature gaps

  Box has made strides with its mobile apps, but organizations still have concerns about file sharing on mobile and look for a few feature gaps to be filled in.

• August 31, 2018 31 Aug'18

  Zoom audio feature could reduce PSTN costs for large enterprises

  Zoom has expanded a service that helps large organizations reduce PSTN costs by establishing SIP connections to the Zoom audio cloud.

• August 30, 2018 30 Aug'18

  Box security gets a boost with built-in Shield

  Shield will provide additional security options for Box content. Attendees at BoxWorks consider how this feature could integrate with IT's existing security tools.

• August 30, 2018 30 Aug'18

  Polycom VVX series adds four new desk phones

  A new cloud-based device management service will help Polycom partners provision and troubleshoot the vendor's devices, including four new Polycom VVX series phones released this week.

• August 30, 2018 30 Aug'18

  As the price of software robots drops, HR's interest rises

  Software robots can deliver ROI by reducing head count. But they can also improve job satisfaction by taking over dull, tedious tasks. HR and finance are growing users.

• August 30, 2018 30 Aug'18

  Box Skills Kit to hit market soon in general release

  Box says its Box Skills Kit AI development system will be generally available in December 2018. Meanwhile, Box moved on workflow automation, cybersecurity and Google integration.

• August 29, 2018 29 Aug'18

  Box Activity Stream embeds Salesforce, Slack in Box viewer

  Box advances its digital workplace strategy with Activity Stream, which enables users to access business apps like Salesforce, Slack and DocuSign within the Box viewer.

• August 29, 2018 29 Aug'18

  Nice inContact adds analytics, omnichannel support to CXone

  Nice inContact has enhanced the cloud contact center CXone with new analytics and quality management tools, while also expanding omnichannel support for social media.

• August 29, 2018 29 Aug'18

  Get users on board with your VMware Workspace One deployment

  Users are the crux of a Workspace One enterprise implementation, but it takes a lot of work to get them excited about new processes.

• August 29, 2018 29 Aug'18

  Add web content personalization to your marketing strategy

  Josh Mueller, global head of marketing at Dun & Bradstreet, talks about how quality data drives innovative marketing solutions such as web content personalization and AI chatbots.

• August 27, 2018 27 Aug'18

  VMware Workspace One updates aim to ease Windows 10 management

  VMware added new Windows 10 desktop management features for IT administrators and end users in its Workspace One updates at VMworld. Plus, AirLift gets general availability.

• August 27, 2018 27 Aug'18

  M-Files cloud subscription turns hybrid with M-Files Online

  The ECM industry is continuing to move toward cloud management, yet there are still data migration and security worries preventing some organizations from updating legacy systems.

• August 24, 2018 24 Aug'18

  Box admins get a deeper view with Insights Dashboard

  In the GDPR era, compliance and security become heightened concerns. Box Insights Dashboard gives administrators a look into enterprise cloud activity.

• August 24, 2018 24 Aug'18

  Amazon Chime app adds dial-out, single sign-on features

  The Amazon Chime app has new dial-out and single sign-on features, but the cloud-based messaging and meetings platform still trails rivals, including Cisco Webex and Zoom.

• August 23, 2018 23 Aug'18

  Mitel targets enterprises with MiCloud Engage contact center

  MiCloud Engage, an over-the-top cloud contact center, could help Mitel better compete with Avaya and Cisco in the enterprise market.

• August 22, 2018 22 Aug'18

  Cisco wants to help developers build Webex integrations

  Cisco has revamped the Cisco DevNet page for Webex Meetings. The development of additional Webex integrations should make the platform more attractive to businesses.

• August 21, 2018 21 Aug'18

  MSIX app packaging gets a hand from Cloudhouse

  The introduction of the MSIX packaging format creates potential app compatibility concerns for IT pros. With the right tool, however, they can make the transition much smoother.

• August 21, 2018 21 Aug'18

  HubSpot Conversations adds chatbots, collaborative inbox

  HubSpot sales, marketing and service hubs get new features with Conversations, previewed last year and going live this month.

• August 20, 2018 20 Aug'18

  Gartner analyst sees limit to tech's ability to fix hiring bias

  The best approach to fixing hiring bias is through an analysis of actual hiring data, a Gartner analyst advises. New technologies have clear limits and won't solve the problem.

• August 20, 2018 20 Aug'18

  Box AI, workflow automation strategies about to unfold

  Box is set to reveal new AI and workflow automation tools to add to its cloud content services platform -- technology seen as key to the vendor's future.

• August 20, 2018 20 Aug'18

  Google's OEMConfig could propel Android in business

  If more EMM platforms support more types of Android devices, IT departments and business users are set to benefit.

• August 17, 2018 17 Aug'18

  Microsoft and Amazon sync AI voice assistants Alexa, Cortana

  The integration of the AI voice assistants Alexa and Cortana combines Amazon's familiarity among consumers with Microsoft's adjacency to office productivity software.

• August 15, 2018 15 Aug'18

  Industrial cloud moving from public to hybrid systems

  A new survey by ABI Research indicates that manufacturers will move IIoT systems from public cloud to hybrid systems as more storage and processing can be done at the device level.

• August 15, 2018 15 Aug'18

  Microsoft Skype for Business update fixes Mac bugs

  Microsoft has released a semi-annual Skype for Business update for on-premises users that includes several bug fixes and feature enhancements for the platform's Mac client.

• August 15, 2018 15 Aug'18

  LinkedIn Sales Navigator refresh adds deals pipeline

  LinkedIn overhauls Sales Navigator with deals management, Adobe Sign and Office 365 integrations, new search tools and mobile deal pages and direct connection to product team.

• August 14, 2018 14 Aug'18

  SAP Concur creates Slack bot for booking flights

  SAP Concur has created a Slack bot for booking travel and reporting expenses, as Slack doubles down on an approach to team collaboration centered on third-party integrations.

• August 13, 2018 13 Aug'18

  Revenue ops main theme at Ramp by InsightSquared conference

  Beyond recapping the Ramp by InsightSquared conference and some of the keynote speakers, the Pipeline podcast looks back at other favorite guest speakers at conferences.

• August 10, 2018 10 Aug'18

  Avaya earnings show cloud, recurring revenue growth

  The latest Avaya earnings report shows the company is increasing cloud sales and hitting revenue targets, even as it continues to operate at a loss.

• August 10, 2018 10 Aug'18

  Microsoft Dynamics 365 updates add AI features to CRM

  Microsoft has introduced new updates to its Dynamics 365 CRM platform, including AI-driven business intelligence tools for sales, marketing and service.

• August 09, 2018 09 Aug'18

  News roundup: Manage employee resource groups and more

  A new tool from Espresa could help improve employee engagement. Reach remote workers with a new version of StaffConnect. And Fitbit looks at health coaching.

• August 09, 2018 09 Aug'18

  Facebook targets WhatsApp business messaging at large enterprises

  WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.

• August 08, 2018 08 Aug'18

  Recruiting platforms see large VC investments

  VC dollars continue to flow to recruiting platforms, all of which approach the hiring problem in different ways. Their methods illustrate the difficulty of finding candidates.

• August 07, 2018 07 Aug'18

  InsightSquared unveils marketing analytics tools

  At Ramp 2018, marketing technology vendor InsightSquared unveiled new software modules for gauging the effectiveness of marketing and sales efforts.

• August 03, 2018 03 Aug'18

  Cisco and Google deepen collaboration partnership

  Cisco and Google have committed to creating seamless integrations between Webex and the productivity apps in G Suite, which should help both vendors compete against Microsoft.

• August 03, 2018 03 Aug'18

  Mobile apps for field service adapt to meet deskless needs

  Old habits die hard, but mobile field service apps have staying power as they secure and ease communication and reporting across various industries and business sizes.

• August 03, 2018 03 Aug'18

  HR automation, simplification mean less staff and savings

  HR departments that adopt best practices in technology and management will spend less than their peers, according to The Hackett Group, a management consulting firm.

• August 03, 2018 03 Aug'18

  Google Contact Center AI makes early inroads in industry

  Prospective users are already interested in Google's recently unveiled Contact Center AI system, and Google partners are avidly trying to sell it. But some in industry urge caution

• August 02, 2018 02 Aug'18

  Gartner UC Magic Quadrant ranking belies Avaya's challenges

  Avaya was once again named a leader in the Gartner UC Magic Quadrant. But analysts say the vendor could struggle to add customers given the growing dominance of Microsoft and Cisco.

• August 01, 2018 01 Aug'18

  Cisco lays groundwork for augmented reality in Cisco Webex app

  This month, the 135 million Cisco Webex app users will get access to a refreshed UI, as the vendor is ramping up to support more advanced video use cases, such as augmented reality.

• July 31, 2018 31 Jul'18

  End-user security awareness training is a must-have

  There are lots of different ways to keep users up to date on the latest security risks and how they should be handling their corporate resources.

• July 31, 2018 31 Jul'18

  How to approach end-user security training

  Most IT pros are aware that user behavior can be a security threat to an organization. But what is there to do about it? With end-user security training, IT can ensure that employees are updated on the latest risks and know how to access corporate ...

• July 31, 2018 31 Jul'18

  Report: ERP security is weak, vulnerable and under attack

  ERP security is in trouble, according to a new report. Many ERP systems connected to the internet are insecure, and users are lagging in installing updates.

• July 27, 2018 27 Jul'18

  Atlassian-Slack deal marks end of HipChat, Stride

  Slack, which is facing more aggressive competition from Microsoft, bought Atlassian HipChat and Stride. The Atlassian-Slack deal marks the start of a strategic partnership.

• July 27, 2018 27 Jul'18

  Skype for Business 2019 nudges users to cloud

  Skype for Business 2019, released in preview this week, will extend support for on-premises unified communications deployments through at least 2023.

• July 27, 2018 27 Jul'18

  For HR software implementation, ponder training document options

  With an HR software rollout in mind, review the pros and cons of an organization using its own training documentation, a vendor's material or a combination of both approaches.

• July 26, 2018 26 Jul'18

  OpenText-Salesforce integration gaining momentum

  An Australian life insurance company, given an opportunity to start anew with IT, chooses Salesforce as interface to deep OpenText content repository.

• July 26, 2018 26 Jul'18

  VDI shops mull XenDesktop vs. Horizon as competition continues

  Citrix still holds a large advantage in the desktop virtualization market, but several factors could allow VMware's market share to grow.

• July 26, 2018 26 Jul'18

  Vendors race to adopt Google Contact Center AI

  Google has entered the contact center market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors, including Cisco and Genesys, were quick to adopt Google Contact Center AI.

• July 26, 2018 26 Jul'18

  Evaluating CMS platforms, LA County stays on Documentum

  OpenText wins -- or rather, retains -- a massive Documentum customer in LA County after the company acquired the content services platform from EMC last year.

• July 26, 2018 26 Jul'18

  ComplyRight data breach affects 662,000, gets lawsuit

  ComplyRight, an HR and tax services firm, was hit with a data breach that affected 662,000 people. It has also prompted a lawsuit by a person whose data was breached.

• July 25, 2018 25 Jul'18

  Apple Business Chat adds Cisco as partner

  Apple Business Chat is now compatible with Cisco's contact center platform. Apple has closely guarded access to the business-to-consumer messaging service since its beta release this spring.

• July 24, 2018 24 Jul'18

  New WorkJam app aims at preventing nurse burnout

  Burned out nurses don't make for healthy hospitals and medical practices. A targeted effort from the makers of the WorkJam app hopes to solve that problem.

• July 23, 2018 23 Jul'18

  LinkedIn Talent Insights aimed at workforce planning

  Eric Owski, head of product for Talent Insights at LinkedIn, explains the difference between Talent Insights and LinkedIn Recruiter.

• July 20, 2018 20 Jul'18

  At OpenText Enterprise World, security and AI take center stage

  OpenText unveiled its new application, OT2, at OpenText Enterprise World 2018, while also touting the importance of security. That and more are discussed on the latest episode of the Pipeline podcast.

• July 20, 2018 20 Jul'18

  Salesforce Datorama acquisition to bolster Marketing Cloud

  Salesforce continues piecing together its Marketing Cloud -- this time with the $800 million acquisition of Datorama, an AI marketing software company.

• July 20, 2018 20 Jul'18

  Microsoft adds live broadcasting software to Teams

  Microsoft has added live broadcasting software to Microsoft Teams and Yammer through a new integration with Microsoft Stream.

• July 19, 2018 19 Jul'18

  Missions acquisition will simplify Slack integrations

  Slack's acquisition of Missions will help users without coding knowledge take full advantage of its platform by making it easier to build custom Slack integrations and workflows.

• July 18, 2018 18 Jul'18

  Cost, doubt about tech hold back AI for HR investment

  AI technology will improve the productivity of HR departments by eliminating many routine and transactional processes. But what will happen to the HR employees?

• July 18, 2018 18 Jul'18

  Salesforce's Marc Benioff calls for a national privacy law

  After Salesforce CEO Marc Benioff's call for a national data privacy law, Salesforce's chief privacy officer responds to questions about the Salesforce privacy stance.

• July 18, 2018 18 Jul'18

  8x8 X Series combines UC and contact center

  The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.

• July 13, 2018 13 Jul'18

  Microsoft Teams free version takes on Slack, Cisco Webex

  The new Microsoft Teams free version takes advantage of Microsoft's online Office suite to lure customers that might be considering competing products from Cisco and Slack.

• July 13, 2018 13 Jul'18

  Endpoint security tool fueled OpenText's Guidance Software acquisition

  Endpoint security was the primary draw for OpenText's Guidance Software acquisition. But plans to improve e-discovery and data forensics with Magellan AI are part of the roadmap.

• July 13, 2018 13 Jul'18

  Team collaboration secondary in Workplace by Facebook app

  Organizations are deploying the Workplace by Facebook app to build community among large and geographically diverse workforces. In that sense, the platform is more like an intranet than a team collaboration platform.

• July 12, 2018 12 Jul'18

  Customers, vendors differ on digital transformation definition

  Digital transformation may be the talk of the analyst sphere and the marketing domain, but people using the technology aren't necessarily thinking in those terms.

• July 11, 2018 11 Jul'18

  Execs: Content management in the cloud not as easy as it looks

  Challenges await companies as they move content and microservices app-enabled processes to the cloud. Chief among them are data security and apprehension about process complexity.

• July 11, 2018 11 Jul'18

  DHS, SecureLogix develop TDoS attack defense

  The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.

• July 10, 2018 10 Jul'18

  OpenText OT2 hybrid cloud EIM platform debuts

  OpenText's makeover of EIM platform reflects reality that few companies are fully cloud or fully on premises anymore; SaaS, microservices bridge CMS gaps between the two.

• June 29, 2018 29 Jun'18

  Ribbon Communications boosts UCaaS portfolio with Edgewater buy

  Ribbon Communications' acquisition of Edgewater Networks is expected to add analytics, security and service-assurance capabilities to Ribbon's UC portfolio.

• June 29, 2018 29 Jun'18

  Slack outages raise reliability concerns

  Slack outages are becoming frequent enough to make some analysts wonder whether companies would trust the collaboration startup for business-critical communications.

• June 29, 2018 29 Jun'18

  Ex-Cisco exec Rowan Trollope promises to be different CEO at Five9

  In May, UC and collaboration exec Rowan Trollope left Cisco for a nimbler Five9. As CEO of the contact center vendor, he promises to be more product-focused than his predecessor.

• June 28, 2018 28 Jun'18

  New types of authentication take root across the enterprise

  At Identiverse 2018, speakers and attendees expect a rise in two-factor authentication, as the single sign-on user password authentication falls out of favor.

• June 28, 2018 28 Jun'18

  Box Skills integrations give users access to AI

  By integrating with Google, IBM and Microsoft, Box is bringing AI capabilities to its platform, but it still won't be enough to steal Google Drive or Microsoft OneDrive customers.

• June 28, 2018 28 Jun'18

  IAM engineer roles require training and flexibility

  Looking for an IAM engineer? They may be right under your nose. But training existing or external candidates involves a lot more than just understanding the tech.

• June 28, 2018 28 Jun'18

  New HR tools for hourly workers, employee retention announced

  This week's news roundup includes an HR tool designed just for hourly workers, a new offering from Limeade to help with talent retention and a new cloud-based benefits platform.

• June 27, 2018 27 Jun'18

  AppExchange in Salesforce a slam-dunk for Detroit Pistons' workflow

  The Detroit Pistons needed help getting the most out of Salesforce, so they turned to AppExchange -- although the abundance of choices is sometimes a challenge.

• June 26, 2018 26 Jun'18

  SAP C/4HANA, Pega Infinity ramp up the CRM market

  The Pipeline podcast duo discusses the CRM market after the unveiling of Pega Infinity and SAP C/4HANA, as well as technology news from Uber about detecting drunk passengers.

• June 26, 2018 26 Jun'18

  GoToMeeting client adds business messaging to chase rivals

  LogMeIn has added instant messaging and automated transcription to the GoToMeeting client. The new features bring the platform more in line with rivals Zoom and Cisco Webex.

• June 25, 2018 25 Jun'18

  Recruiting on LinkedIn adds analytics and pointed questions

  LinkedIn is releasing an analytics platform at the end of the third quarter. The platform will allow users to quickly compare themselves to other firms.

• June 22, 2018 22 Jun'18

  Alexa for Hospitality brings AI voice assistant to hotel rooms

  Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.

• June 21, 2018 21 Jun'18

  Developers reap benefits of iOS app modules with Swift

  Many developers recognize the benefits of app modularization. Historically, it's been difficult to begin the process, but now changes from Apple provide more opportunity.

• June 21, 2018 21 Jun'18

  Banking blockchain part of Pega Infinity platform reboot

  This Pipeline podcast features a not-so-serious Q&A with Pegasystems CMO Tom Libretto covering Journey albums, blockchain hype and what happens at a user conference.

• June 20, 2018 20 Jun'18

  Mobile app machine learning imagines a bigger future with Swift

  Swift has the potential to lead the way to easier implementation of mobile app machine learning. Discover new tools for creating AI models in Swift and their use cases.

• June 20, 2018 20 Jun'18

  Avaya adds real-time speech analytics to contact centers

  Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.