News

News

• May 10, 2018 10 May'18

  Clari AI for sales helps to enhance Salesforce

  One company found that when using a variety of different vendors, a third-party AI product was more beneficial than a core vendor's AI offering.

• May 10, 2018 10 May'18

  Citrix Cloud services, CEO stability key to future success

  Citrix's cloud-first approach drew mixed reactions from attendees at the annual Synergy conference, some of whom have concerns about cost and licensing.

• May 10, 2018 10 May'18

  Microsoft Teams app expands developer toolbox

  Microsoft is giving businesses new tools for building custom integrations within the Microsoft Teams app. The vendor is also enhancing native ties between Teams and Office 365.

• May 10, 2018 10 May'18

  Citrix ShareFile features, integrations catch IT's eye

  ShareFile will integrate with the new Citrix Workspace app, and other integrations with third-party services will help the product stand out in the EFSS market.

• May 09, 2018 09 May'18

  Oracle Autonomous Database concept extended to PaaS, apps

  Having earlier laid the foundation with Oracle Autonomous Database, the vendor unveiled self-driving, self-repairing tools for application development, analytics and integration.

• May 09, 2018 09 May'18

  XenMobile Service a tough sell for some Citrix shops

  XenMobile is now called Citrix Endpoint Management, and Citrix wants on-premises customers to move to the cloud. But some IT pros aren't ready to make the jump.

• May 09, 2018 09 May'18

  Number of Slack users soars, but Enterprise Grid adoption unclear

  More than 8 million people use Slack every day, and 3 million people are paid subscribers. The startup now has paid Slack users in two-thirds of the Fortune 100.

• May 09, 2018 09 May'18

  Citrix Workspace app holds potential, raises questions

  At Synergy 2018, Citrix introduced a new secure digital workspace that provides users unified access to their virtual desktops and applications, SaaS and mobile apps, and data.

• May 08, 2018 08 May'18

  Mobile application development trends away from native

  End users don't want to be bothered by notifications and a complicated interface. Learn how one MADP vendor is adapting to current user demands.

• May 04, 2018 04 May'18

  Cisco loses Trollope, acquires relationship intelligence startup

  In a surprise announcement, Cisco said Rowan Trollope was leaving to lead Five9 and would be replaced by the CEO of the relationship intelligence startup Accompany, which Cisco expects to acquire.

• May 04, 2018 04 May'18

  Continuous performance management firm, BetterWorks, reboots

  BetterWorks Systems has a new CEO and has put a sexual harassment lawsuit in its rearview mirror. The startup has $60 million in funding from some top Silicon Valley VC firms.

• May 03, 2018 03 May'18

  Field service mobile apps offer usability, new features

  Field service management software can be a great way to integrate mobile into a service company. Now, cloud-based platforms offer an accessible entry point for smaller businesses.

• May 03, 2018 03 May'18

  Why going private should help grow Mitel cloud

  A private equity firm plans to acquire Mitel for $2 billion in the second half of 2018. The move should give the vendor more flexibility, as it pushes adoption of Mitel cloud.

• May 02, 2018 02 May'18

  Workplace by Facebook integrations broaden app's appeal

  Facebook added dozens of business tools to a newly created app directory in its platform for businesses. The Workplace by Facebook integrations should broaden the product's appeal.

• May 01, 2018 01 May'18

  Financial management software vendors march ahead

  Financial management software vendors FinancialForce, Vena Solutions and Model N have made recent moves to upgrade products, add third-party integrations or accelerate innovation.

• April 30, 2018 30 Apr'18

  Additive manufacturing industry still small but innovative

  The Rapid+TCT 3D printing conference shows new developments in machines, materials and digital systems may fuel growth as an industrial manufacturing option.

• April 27, 2018 27 Apr'18

  Avaya partners with Afiniti for intelligent call routing

  Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.

• April 26, 2018 26 Apr'18

  Cisco Spark to Webex Teams integration follows Microsoft's footsteps

  The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.

• April 25, 2018 25 Apr'18

  BroadSoft diversifies Cisco's cloud contact center portfolio

  Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.

• April 25, 2018 25 Apr'18

  Skippy Shows Off Lean Win10 Edition

  The Windows Insider Skip Ahead Preview, aka Skippy Shows Off Lean Win10 Edition as a new SKU pops up in Build 17650.

• April 25, 2018 25 Apr'18

  Windows application management software comes to IT's aid

  Application management software is a necessity for organizational continuity and security. Without any such software, absent patches threaten end users' applications.

• April 25, 2018 25 Apr'18

  Printing from mobile devices evolves with EMM market, GDPR

  With many organizations using EMM to keep track of devices, apps and data, the information that users must share with printers can sometimes be forgotten.

• April 24, 2018 24 Apr'18

  Going paperless, AI, blockchain headline AIIM Conference

  AI, cloud storage and blockchain technology were discussed at the AIIM Conference. The Pipeline podcast rehashes the conference and two organizations that rid themselves of paper.

• April 23, 2018 23 Apr'18

  What Salesforce's CloudCraze acquisition means for customers

  CloudCraze president calls the acquisition by Salesforce 'a huge win' for its customers and for Commerce Cloud customers, with the capability of selling B2C and B2B on one platform.

• April 23, 2018 23 Apr'18

  Build 1803 Equals April Update

  Based on the content of the Edge Welcome screen in Build 17134, it seems pretty safe to proclaim that Build 1803 Equals April Update.

• April 20, 2018 20 Apr'18

  Twilio SIM cards simplify IoT connectivity

  Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.

• April 20, 2018 20 Apr'18

  Acquisition gives ERP public sector firm Tyler a data cloud

  Tyler Technologies, a firm solely focused on government verticals and public sector ERP, has added data-as-a-service capability by acquiring Socrata.

• April 19, 2018 19 Apr'18

  Salesforce Field Service Lightning gets appointment, scheduling upgrades

  While the new Field Service Lightning features will help Salesforce users connect customers to their service needs, it lacks any of that Einstein touch of other Salesforce products.

• April 18, 2018 18 Apr'18

  Cisco Webex Teams to replace Spark platform

  Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.

• April 18, 2018 18 Apr'18

  Workflow automation software improves LA court productivity

  Court's in session, and the jury is unanimous: Automation software can help IT departments provide simpler workflows for end users on both desktops and mobile devices.

• April 18, 2018 18 Apr'18

  Santa Fe's ERP implementation project fix stirs debate

  ERP implementation projects may be IT's most challenging, something the city of Santa Fe, N.M., found out. City officials needed a fix and considered three options.

• April 18, 2018 18 Apr'18

  Federal HR seeks corporate simplicity, says its new chief

  Federal HR has a new reformer, Jeff Pon, the director of the U.S. Office of Personnel Management. He wants to modernize federal HR with consumer-friendly tech.

• April 18, 2018 18 Apr'18

  Google Cloud speech-to-text service gets revamp

  Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.

• April 17, 2018 17 Apr'18

  Windows Server 2019 RDSH is a go

  After some confusing messaging about whether Remote Desktop Session Host would be in Windows Server 2019, Microsoft said the role will in fact be coming to the preview and official release.

• April 16, 2018 16 Apr'18

  How a digital transformation process helped curb reliance on paper

  By moving on from paper, the North Carolina Court System and the Texas Animal Health Commission were able to accommodate constituent or partner requests much quicker.

• April 13, 2018 13 Apr'18

  Contingent workers challenge human capital management strategies

  HR management strategies are being tested by the increasing use of contingent workers. Managing them as vendors no longer works, but software is emerging to address the need.

• April 13, 2018 13 Apr'18

  Cisco eyes blockchain messaging for better security

  The decentralized data storage method of blockchain could make enterprise group messaging more secure. Cisco is among the vendors investigating the promise of blockchain messaging.

• April 13, 2018 13 Apr'18

  Intelligent information management is ready for AI, blockchain

  A panel discussion at AIIM 2018 looked at how AI, cloud and blockchain will disrupt the intelligent information management space.

• April 13, 2018 13 Apr'18

  Measure your digital marketing ROI, keep your job

  Oracle customers weigh in on executive's hypothesis that analytics can now prove ROI of the martech stack -- or soon will -- and make marketing a revenue center just like sales.

• April 12, 2018 12 Apr'18

  Salesforce World Tour Boston talks Integration Cloud, Social Studio

  Salesforce World Tour sessions included dives into Philanthropy Cloud, integrated surveys and Salesforce's new Integration Cloud.

• April 12, 2018 12 Apr'18

  SharePoint 2019 on premises the talk of SharePoint Fest D.C.

  This episode of the Pipeline podcast breaks down SharePoint users' concerns about data migration, on-premises version support, security, search pointers and more.

• April 12, 2018 12 Apr'18

  XenApp 6.5 end of life spurs IT to rethink app delivery

  A few factors come into play that may make a XenApp migration not as easy as it looks for some organizations. Planning and testing will help IT handle version 6.5 end of life.

• April 12, 2018 12 Apr'18

  Slack Enterprise Grid adds security, compliance tools

  More than 150 large companies are already using Slack Enterprise Grid. The vendor views scalability and security as key to winning more customers for its premium product.

• April 11, 2018 11 Apr'18

  Microsoft Teams roadmap includes tighter Skype integration

  Microsoft has tightened interoperability between Skype for Business and Teams. So far, the vendor has largely kept pace with its Microsoft Teams roadmap for 2018.

• April 10, 2018 10 Apr'18

  Oracle CX Cloud adds AI tools for B2C, B2B customers

  Oracle announces infusion of its Adaptive Intelligent apps into several CX Cloud products and promises more to come, with sales, marketing and service all getting upgrades.

• April 10, 2018 10 Apr'18

  Polycom acquisition helps Plantronics against Cisco, Logitech

  In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.

• April 09, 2018 09 Apr'18

  Importance of customer experience highlighted at Adobe Summit

  The Pipeline podcast looks back at the Adobe Summit and the conference's main themes. Listen in as our team discusses how the NFL uses Adobe to better personalize customer campaigns.

• April 06, 2018 06 Apr'18

  Using Salesforce Social Studio, Harvard saw power of social media

  By looking at its social media data with Salesforce, Harvard Graduate School of Education saw more than 65% of article traffic generated through social media.

• April 06, 2018 06 Apr'18

  IBM Watson Assistant offers flexibility, data privacy

  IBM has released a toolkit for building enterprise-grade virtual assistants. The IBM Watson Assistant is highly customizable and lets businesses keep their data private.

• April 06, 2018 06 Apr'18

  Adobe DMP a touchdown for NFL's data-driven marketing strategy

  Heading into the 2017 season, the NFL made a concentrated effort to better understand its data and its audience. It turned to data governance and Adobe Audience Manager.

• April 05, 2018 05 Apr'18

  New Microsoft Teams features on deck, but more work needed

  Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.

• April 05, 2018 05 Apr'18

  Apple Business Chat taps consumer comfort zone

  Apple is partnering with a handful of large businesses for the beta release of Apple Business Chat. The messaging service should help Apple compete with Facebook and Google in the enterprise market.

• April 04, 2018 04 Apr'18

  Cisco Jabber client gets multiline calling, bot developer kit

  The latest version of the Cisco Jabber client supports multiline calling and includes developer tools for building bots. The upgrades demonstrate the vendor's continued commitment to its on-premises UC product.

• April 03, 2018 03 Apr'18

  TetherView desktop disaster recovery offers a way into VDI

  With standby virtual desktops from TetherView, IT can forgo full-fledged backup data centers for disaster recovery. The company CEO details use cases for the technology and more.

• April 02, 2018 02 Apr'18

  Myerson's Farewell Reveals Interesting Win10 Stats

  Myerson's farewell reveals interesting Win10 stats -- specifically that the total number of Win10 users is closing in on 700M with 15M members in the Windows Insider program.

• March 30, 2018 30 Mar'18

  Customer personalization takes center stage for 24 Hour Fitness

  When it came time to engage more effectively with customers, 24 Hour Fitness looked to industry leaders in customer personalization for inspiration.

• March 30, 2018 30 Mar'18

  Android instant app use cases flourish in e-commerce

  Instant apps are bite-size applications that end users don't need to install to their mobile devices. Discover the pros and cons of this technology, and which use cases make sense.

• March 30, 2018 30 Mar'18

  Office mobile app management evens the EMM playing field

  With so many mobile users reliant on Office 365 to get work done, it was high time Microsoft and EMM vendors made app management and security easier for IT.

• March 30, 2018 30 Mar'18

  Google releases cloud text-to-speech service for developers

  A new Google text-to-speech service generates natural-sounding speech in 32 voices and 12 languages. Developers can integrate the software with most enterprise apps and devices.

• March 29, 2018 29 Mar'18

  SharePoint 2019 keeps government on-prem fires burning -- for now

  While Google, Oracle and Microsoft rightly tout the benefits of total cloud migrations, business use cases demand support for on-premises versions of certain applications.

• March 29, 2018 29 Mar'18

  Polycom acquisition expands Plantronics endpoint portfolio

  Less than two years after going private, Polycom is preparing to become a part of Plantronics. The $2 billion Polycom acquisition will expand Plantronics' endpoint portfolio.

• March 28, 2018 28 Mar'18

  Microsoft Edge web browser has a long way to go against Chrome

  Recent updates to Chrome continue to increase its viability for business users, which could make it difficult for Microsoft's Edge web browser to take over shares of Google's in the enterprise.

• March 28, 2018 28 Mar'18

  Adobe Experience Cloud to aid company digital transformation

  Products are no longer the focus, according to Adobe. The customer experience is where it's at -- and Coca-Cola agrees, as the company executes its digital transformation process.

• March 28, 2018 28 Mar'18

  Ceridian IPO takes HR tech vendor public for $200 million

  Ceridian's $200 million IPO is likely to bolster the HCM and WFM vendor's position in the HR tech industry, while giving shareholders a stake in its wellness company.

• March 27, 2018 27 Mar'18

  HR recruiting software struggles against demographics

  As retirements mount, competition for workers is getting intense. HR must act quickly on hiring and improving employee retention, which includes a smooth onboarding experience.

• March 27, 2018 27 Mar'18

  AI tools fall into the hands of end users

  Machine learning capabilities have made applications smarter, but IT pros are still in the early days of learning AI skills. Luckily, some tools only require the knowledge of an end user.

• March 27, 2018 27 Mar'18

  IT mulls multi-user Windows 10 as Server 2019 drops RDSH

  Multi-user Windows 10 could replace RDSH, which isn't in the first Windows Server 2019 preview. The move has ramifications for app compatibility, XenApp and Windows licensing.

• March 27, 2018 27 Mar'18

  Team collaboration app Atlassian Stride adds 20 integrations

  Team collaboration app Atlassian Stride announced 20 new third-party integrations. The vendor is urging HipChat users to switch to Stride, as it concludes an early access program.

• March 26, 2018 26 Mar'18

  Progressive web apps drive mobile development of the future

  Progressive web apps offer many benefits, leading organizations to take advantage of this trend in mobile app dev. A lack of Apple support stands in the way for some, however.

• March 23, 2018 23 Mar'18

  Salesforce acquisitions reach new heights with MuleSoft purchase

  The intrepid Pipeline podcasters break down the MuleSoft acquisition, which enables hybrid cloud/on-premises CRM. Also: Salesforce Essentials replaces Desk.com and SalesforceIQ.

• March 23, 2018 23 Mar'18

  Box CEO weighs in on Dropbox IPO, AI in content management

  In a wide-ranging conversation, Box CEO talks about Dropbox's public offering, AI's next application for content, Salesforce investing in both Box and Dropbox, and much more.

• March 23, 2018 23 Mar'18

  IDC says supply chain 'killer' among blockchain use cases

  Blockchain is gaining ground in the supply chain and financial services, according to IDC, and other third-platform technologies are enabling the digitization of the economy.

• March 23, 2018 23 Mar'18

  Slack still seen as leader in team communication apps market

  Facing growing pressure from Microsoft and Cisco, Slack is expected to remain competitive in the team communication apps market because of its loyal customers and strong reputation.

• March 22, 2018 22 Mar'18

  Salesforce-MuleSoft deal focuses on data integration

  Beyond producing a hybrid cloud product with its new Integration Cloud, Salesforce now has capabilities for customers to build microservices with MuleSoft's technology.

• March 21, 2018 21 Mar'18

  Oracle HCM Cloud gets 'big' upgrade

  Oracle is bringing consumerlike approaches to its HCM cloud applications. That includes using virtual assistants and intelligent analysis to improve recruiting processes.

• March 21, 2018 21 Mar'18

  VMware Workspace One gets intelligent

  Several VMware Workspace One features announced at VMworld 2017, including Workspace One Intelligence and Mobile Flows, are now generally available.

• March 19, 2018 19 Mar'18

  Logon times play key role in virtual desktop UX monitoring

  Overly long logon times for virtual desktops and applications can lead to major losses in user productivity that costs organizations real money. Learn how IT can improve VDI performance using ...

• March 16, 2018 16 Mar'18

  Twilio Flex provides a customizable cloud contact center platform

  Twilio Flex offers a customizable interface that sits atop the vendor's application development platform. The offering could appeal to large enterprises looking for a flexible cloud contact center platform.

• March 16, 2018 16 Mar'18

  Salesforce small business tools get major refresh

  Emphasizing the 'S' in 'SMB,' Salesforce goes after companies with 20 employees or less with Salesforce Essentials -- with hooks into Trailhead's free training.

• March 15, 2018 15 Mar'18

  Salesforce e-commerce gets B2B boost with CloudCraze purchase

  To improve its e-commerce offerings, the CRM company bought B2B commerce product CloudCraze for an undisclosed amount. The purchase will add B2B functionality.

• March 15, 2018 15 Mar'18

  AWS attacks rivals with Amazon Chime pricing

  Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.

• March 14, 2018 14 Mar'18

  New Masergy UCaaS feature helps avoid overpayments

  Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.

• March 14, 2018 14 Mar'18

  Ready for artificial intelligence in speech recognition?

  Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?

• March 14, 2018 14 Mar'18

  Avaya Mobile Experience could lower contact center costs

  The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs.

• March 14, 2018 14 Mar'18

  Users share team collaboration software strategies

  Many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications.

• March 14, 2018 14 Mar'18

  Putting the contact center in the cloud blurs lines with UC

  The line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption.

• March 13, 2018 13 Mar'18

  Cisco-BroadSoft cloud PBX to bring telephony to Spark

  Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month.

• March 13, 2018 13 Mar'18

  Scrivito unveils serverless CMS product

  By building the CMS with ReactJS, Scrivito gained attraction with development community, according to an analyst.

• March 13, 2018 13 Mar'18

  Team collaboration tools see different adoption strategies

  Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end-user choices or greater IT and executive control.

• March 12, 2018 12 Mar'18

  New Microsoft Teams features include Cortana integration

  The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant.

• March 09, 2018 09 Mar'18

  Enterprise Connect 2018 to showcase latest UC innovations

  The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces.

• March 09, 2018 09 Mar'18

  RingCentral Meetings offered as stand-alone web conferencing platform

  RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market.

• March 09, 2018 09 Mar'18

  XenMobile MAM covers all bases as Citrix joins AppConfig Community

  XenMobile MAM now supports AppConfig Community standards, in addition to Citrix's proprietary MDX toolkit and Office 365 MAM through the Intune Graph API.

• March 07, 2018 07 Mar'18

  Microsoft Teams guest access made universal

  Microsoft is chasing competitors Slack and Cisco Spark with the expansion of Microsoft Teams guest access. More enterprises are using team chat apps to collaborate with external partners.

• March 07, 2018 07 Mar'18

  Enterprise Connect 2018 conference coverage

  The unified communications industry is seeing significant changes. Read the latest news in our comprehensive coverage of Enterprise Connect 2018.

• March 07, 2018 07 Mar'18

  How a millennial workforce benefits sales teams, CRM

  Millennials bring more than just their iPhones to the conference table. Here's why you need to stop dumping on your millennial sales force and embrace their tech-savvy ways.

• March 07, 2018 07 Mar'18

  New vendors, trends crash Enterprise Connect 2018 party

  Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show.

• March 06, 2018 06 Mar'18

  Why improving social media customer service is important

  By having a social media strategy in place, companies can quickly respond to customers' concerns through social media.

• March 05, 2018 05 Mar'18

  Employee assessments drive leadership software from ADP

  An entrepreneurial unit within ADP has developed machine learning-powered leadership coaching software that delivers feedback from frank employee assessment of managers.

• March 05, 2018 05 Mar'18

  Bank offers HR applications, Facebook expands recruiting service

  Demand for HR applications is driving new offerings. Facebook is expanding its recruiting services, and a large Midwestern bank offers a full-service HR suite.