News

News

• September 15, 2022 15 Sep'22

  Salesforce new training goal: 20K new admins, developers

  Salesforce partners with nonprofits and customers to mint more admins, developers and consultants needed to sustain the company's five-year growth plan.

• September 14, 2022 14 Sep'22

  HR leaders bridge gap between business, employee needs

  During the Workday Rising event, business leaders shared their struggles with finding a way to balance business and employee needs for returning to the office.

• September 14, 2022 14 Sep'22

  Workday paves way for greater interconnectivity

  Workday Rising provided a launch pad for new features including a low code, no code user interface for the Workday app dev platform.

• September 14, 2022 14 Sep'22

  Salesforce adds automation features across Customer 360

  Salesforce's upcoming Customer 360 features include automation tied together with CDP data for sales, marketing, service and e-commerce.

• September 13, 2022 13 Sep'22

  NFTs can boost customer loyalty -- if people would chill out

  Starbucks launched an NFT loyalty program, which could change the public's -- and marketers' -- attitude toward the technology. But most people still have reservations.

• September 09, 2022 09 Sep'22

  Santander joins SAP MBC to embed financials into processes

  SAP Multi-Bank Connectivity has added Santander Bank to its partner list to help companies reduce the complexity of embedding financial services into ERP applications.

• September 08, 2022 08 Sep'22

  HubSpot's growing CRM takes on Salesforce -- but not head-on

  No one is saying that HubSpot is building a 'baby Salesforce' for small to medium-sized businesses. But it looks a lot like that is exactly what's happening.

• September 08, 2022 08 Sep'22

  Apple chases growing premium market with iPhone 14

  Apple shifted its attention to premium smartphones in the latest iPhone 14 lineup with features such as Lockdown Mode that IT organizations can use to protect sensitive data.

• September 01, 2022 01 Sep'22

  HP, Dell report cooling PC sales as business demand wavers

  Businesses have delayed and reduced their desktop and laptop orders from HP and Dell, executives reported. The PC market has weakened after a two-year winning streak.

• September 01, 2022 01 Sep'22

  Study to discover effects of business automation on jobs

  A National Academies research group is trying to find out how AI-enabled business automation will affect the workforce. Arguments land on both side of the spectrum.

• August 31, 2022 31 Aug'22

  DOT dashboard, Biden regs address airline customer service

  The U.S. Department of Transportation's new dashboard shines light on airline passenger rights, and President Biden proposes new rules to make fees more transparent.

• August 30, 2022 30 Aug'22

  VMware updates Horizon Cloud to reduce infrastructure needs

  VMware has improved Horizon Cloud and added features to Workspace One UEM. It also plans to launch a managed virtual desktop product to support the various needs of hybrid work.

• August 29, 2022 29 Aug'22

  OpenText to acquire Micro Focus for $6B

  OpenText plans to acquire Micro Focus, a British software company, made its mark acquiring Hewlett Packard Enterprise's software business.

• August 26, 2022 26 Aug'22

  Zoom updates Contact Center, but features lag rivals

  Zoom has added new Contact Center tools for supervisors and agents, giving management better insight into metrics while offering agents more ways to help customers.

• August 26, 2022 26 Aug'22

  ADP: Automation gains can cut HR service costs

  ADP has upgraded its HR service capabilities, shifting more work to employee self-service. It is part of a broad industry effort to automate as much HR work as possible.

• August 26, 2022 26 Aug'22

  Cloud e-commerce revives product information management tech

  E-commerce managers have dusted off a tech oldie: the PIM system, 1990s tech that predates the internet's mass adoption. The new tools, of course, are way cooler.

• August 24, 2022 24 Aug'22

  U.S. spending triggers race to train construction workers

  Massive U.S. spending on everything from new roads to wind generation is testing the ability of the government and private sector to churn out enough construction workers.

• August 24, 2022 24 Aug'22

  Apple's hybrid work plans draw worker pushback

  Apple's executives say in-person collaboration is essential to the company's innovative culture. Employees have asked the company to rethink forced hybrid work.

• August 22, 2022 22 Aug'22

  Kinaxis RapidResponse gets multiparty orchestration with MPO

  Supply chain planning and order execution will integrate as Kinaxis acquires MPO, which might help customers get real-time visibility and deal with supply chain disruptions.

• August 22, 2022 22 Aug'22

  Salesforce offers new pricing option with 'Easy' subscription

  The Salesforce Easy subscription offers CRM, customer service and rudimentary email marketing in a self-service subscription and lower per-seat price.

• August 18, 2022 18 Aug'22

  Talent acquisition a bigger business risk than recession

  Talent acquisition and cybersecurity are the two top business risks leaders surveyed by PwC say they face in the current environment.

• August 17, 2022 17 Aug'22

  NI CMO: Marketing should lead corporate social responsibility

  As Gen Z holds brands accountable for corporate social responsibility values, Ana Villegas, CMO at NI (National Instruments), makes the case that marketing teams should handle CSR.

• August 16, 2022 16 Aug'22

  CHIPS Act should simplify semiconductor supply chains

  The CHIPS Act is a good first step in reviving U.S. semiconductor production, but experts caution that benefits won't be realized soon, due to issues like complex supply chains.

• August 12, 2022 12 Aug'22

  Third-party cookies remain as Google advertising in DOJ's sights

  If Google gets sued by U.S. antitrust authorities on the grounds its advertising network is a monopoly, marketers need to plan for how it may affect their operations.

• August 12, 2022 12 Aug'22

  Cobbling together a recruiting software empire

  Employ Inc. was created earlier this year to lead a growing portfolio of recruiting software companies that aim to sell to any customers, no matter the size.

• August 11, 2022 11 Aug'22

  At 50, SAP finds itself at another crossroads

  Over its 50-year history, SAP rode business and technology trends to the top of the ERP industry, but it now is at a crossroads and will need to continue to innovate to thrive.

• August 10, 2022 10 Aug'22

  Samsung offers Fold4 to an indifferent business market

  Samsung aims the new Fold4 directly at the business market with optimized versions of Google and Microsoft productivity apps. The device is scheduled to ship this month.

• August 10, 2022 10 Aug'22

  Oracle CX layoffs: What customers should do right now

  After the turmoil that has hit Oracle's customer experience division, here's what current enterprise customers need to do next to preserve their technology investments.

• August 10, 2022 10 Aug'22

  Salesforce adds headless commerce capabilities

  Salesforce enables 'composable commerce' -- headless e-commerce, where users bring their own interface designs -- for large brick-and-mortar retailers and online-only sellers.

• August 05, 2022 05 Aug'22

  Despite layoffs, hiring still 'red hot'

  The hiring spree isn't slowing down, according to data from a new U.S. jobs report. Many employers expect to add workers through the year.

• August 04, 2022 04 Aug'22

  As hybrid work shrinks offices, motion sensor use might grow

  Hybrid work is changing when people work and how they use office space -- employees might want more collaboration space. Measuring office use could be a job for motion sensors.

• August 04, 2022 04 Aug'22

  Microsoft to release Teams for Apple silicon

  Microsoft's native version of Teams for Apple silicon should help performance-sensitive Mac users, like programmers, graphic designers and video editors.

• August 02, 2022 02 Aug'22

  Oracle's 'widespread' layoff aired on LinkedIn

  Employees affected by an Oracle layoff turned to LinkedIn Monday to post the news. Several called it 'widespread,' but it seemed limited to certain business units.

• August 01, 2022 01 Aug'22

  Zoom IQ provides more intelligence for sales teams

  Zoom's latest enhancements to IQ for Sales represent a product diversification strategy focused on delivering better intelligence to sales teams.

• July 28, 2022 28 Jul'22

  Republicans criticize remote work, White House defends it

  Republicans want to end remote work and force federal workers back to the office, but White House officials say it's essential in competing with private sector employers.

• July 27, 2022 27 Jul'22

  Zoom, RingCentral, BlueJeans improve virtual whiteboards

  Zoom, RingCentral and BlueJeans have released updates to their virtual whiteboards to make them more useful for meetings between office and home workers.

• July 27, 2022 27 Jul'22

  Saueressig: SAP's future is multi-tenant SaaS ERP

  SAP's Thomas Saueressig explains the future of multi-tenant cloud ERP for SAP customers and why it will take some large companies longer to get there.

• July 26, 2022 26 Jul'22

  Layoffs, hiring freezes spell trouble for HR tech market

  General Motors is imposing a partial hiring freeze, and Shopify is cutting 10% of its workforce. Actions like these may trickle down to HR budgets.

• July 26, 2022 26 Jul'22

  Oracle releases major Fusion Sales CRM update, facelift

  Oracle Fusion Sales users get a new UX and new features, including microsites called 'digital sales rooms,' which parallel Microsoft and Salesforce sales collaboration features.

• July 25, 2022 25 Jul'22

  Google to test AR glasses in public

  Google will seek to iron out challenges for AR as it tests a lightweight, glasses-type device. The company already has a foothold in the enterprise with its Glass AR glasses.

• July 25, 2022 25 Jul'22

  SAP green CX tech aids sustainable retail, B2B sales

  SAP users can tackle sustainable e-commerce -- and be accountable to customers wary of 'greenwashing' -- with a bundle of Qualtrics, CDP, e-commerce and other tech tools.

• July 22, 2022 22 Jul'22

  SAP earnings reveal cloud as largest revenue stream

  SAP reported strong cloud revenue for Q2 2022, driven by increased adoption of Rise with SAP. But it faces a challenging Q3 due to inflationary pressures and the Ukraine war.

• July 20, 2022 20 Jul'22

  Microsoft makes Viva more like Facebook

  Remote and hybrid workers will use a Microsoft Viva app to share and react to posts and build relationships with other employees.

• July 20, 2022 20 Jul'22

  Acumatica CEO brings cloud ERP customer perspective to role

  In this Q&A, Acumatica CEO John Case discusses how his experience as a customer informs issues like the degree of standardization in SaaS ERP and industry-specific ERP.

• July 19, 2022 19 Jul'22

  Microsoft releases cloud contact center platform

  Contact center platform technology buyers have another option: Microsoft assembles a CCaaS from Nuance, Power Platform, Teams and -- for those who need it -- Dynamics 365 tech.

• July 18, 2022 18 Jul'22

  Tulsa group will spend $11M on remote workers in 2022

  A new pathway to building local talent pools may be to give remote workers cash incentives to relocate. One city, Tulsa, is spending millions to bring in new workers.

• July 15, 2022 15 Jul'22

  SAP exec talks new opportunities S/4HANA Cloud provides

  In this Q&A, Thomas Saueressig, SAP's head of product engineering, discusses the advantages of S/4HANA Cloud, along with the complexities that customers face in making the move.

• July 14, 2022 14 Jul'22

  PC shipments plummet as market boom ends

  PC manufacturers shipped fewer than 80 million computers for the first time in seven quarters as low demand and supply chain issues hit the market, IDC reports.

• July 14, 2022 14 Jul'22

  IFS expands EAM software portfolio with Ultimo acquisition

  IFS' acquisition of cloud-based EAM vendor Ultimo provides it with midmarket options to add to its enterprise level platform in a growing EAM marketplace.

• July 13, 2022 13 Jul'22

  Meta plans to make VR headset business-friendly

  Meta will eventually let companies create and manage accounts for its virtual reality headsets. The move is part of a push to make the hardware more appealing to business.

• July 12, 2022 12 Jul'22

  HubSpot releases free CMS with marketing, CRM integrations

  HubSpot small-business users are the focus of free CMS, marketing automation and CRM features, after the company spent several release cycles wooing enterprise customers.

• July 11, 2022 11 Jul'22

  Optimizely CEO talks roadmap plans, A/B testing and DXP

  Optimizely CEO explains why the company bet big on digital marketers' perpetual need for A/B testing. Also: how content management systems morphed into experience tech.

• July 08, 2022 08 Jul'22

  UKG looks within to find new CEO

  UKG has appointed its former president, Chris Todd, as its new CEO. Todd replaces Aron Ain, who became UKG's CEO after the merger of Kronos and Ultimate Software.

• July 08, 2022 08 Jul'22

  Growing number of risks tests supply chain continuity

  In this Q&A, supply chain expert Zachary Collier looks at some ways supply chains are threatened today and how companies need to avoid a single point of failure in supply chains.

• July 07, 2022 07 Jul'22

  Zoom One bundles services to draw single-vendor customers

  Zoom ties its services together in Zoom One as it evolves from a video conferencing app to a communications platform. The company targets firms that want a single UC vendor.

• June 30, 2022 30 Jun'22

  Microsoft will sign idle users out of Office web apps

  Hybrid work puts corporate data at risk as employees use various devices to access company resources. Microsoft has worked to address that risk in Office web apps.

• June 30, 2022 30 Jun'22

  Abortion travel benefits expand despite prosecution threat

  A legal battle between employers offering abortion travel benefits and states that ban abortion may be brewing.

• June 30, 2022 30 Jun'22

  Meta intends to win metaverse wallet race with Meta Pay

  Meta plans to let metaverse users pay for digital items, retain the proof of item ownership and manage their identities with the newly rebranded Meta Pay.

• June 30, 2022 30 Jun'22

  OpenText bolsters secure file sharing with Teams integration

  OpenText Cloud Editions customers get Teams-Core integration among a raft of new features, as OpenText kicks off 'Project Titanium' to harmonize public and private cloud features.

• June 29, 2022 29 Jun'22

  Mexico-based education firm named best HR tech startup

  A Mexico-based educational platform beat out U.S. firms to win Society for Human Reource Management's HR tech startup competition. It may signal a rise in international competition.

• June 29, 2022 29 Jun'22

  Salesforce users get more low-code automation, including RPA

  Salesforce integrates MuleSoft RPA and Composer with Salesforce Flow, which avails low-code process automation and bot creation to line-of-business users.

• June 27, 2022 27 Jun'22

  Supply chain technology critical for dealing with issues

  As supply chains face new and unprecedented pressures on a number of fronts, companies look to emerging technologies to automate tasks, get intelligence and become more resilient.

• June 24, 2022 24 Jun'22

  Tech layoffs up, job offers gone, but much hiring

  Even with the prospect of a recession, many employers are still filling jobs and trying to hold on to knowledge workers, but tech layoffs at startups are beginning to rise.

• June 23, 2022 23 Jun'22

  Microsoft Viva Sales takes on Salesforce-Slack tandem

  The Salesforce-Microsoft rivalry reignites as CRM applications vendors focus on employee experience by automating tasks that subtract selling time from a sales rep's day.

• June 23, 2022 23 Jun'22

  Salesforce Financial Services Cloud features focus on EX

  Salesforce for Financial Services adds employee experience tools -- a nod to evolving digitization of banking, wealth management and insurance users' operations.

• June 22, 2022 22 Jun'22

  Slack will add video to impromptu meeting app Huddles

  Slack brings video meetings to Huddles this fall to encourage people to hold quick conversations without switching to Microsoft Teams or Zoom.

• June 21, 2022 21 Jun'22

  Zoom provides app tools to more developers

  Educators, doctors and finance professionals use Zoom differently, so the company wants developers to help it meet each group's specific video conferencing needs.

• June 20, 2022 20 Jun'22

  AWS Amazon Connect adds case management tools

  The AWS contact center as a service, Amazon Connect, previews tools to manage cases. The features will drive more self-service workflows based on case data.

• June 16, 2022 16 Jun'22

  Salesforce Sales Cloud Unlimited Edition adds AI, automation

  Pricing stays the same for Salesforce Sales Cloud's highest-level subscription, but formerly a la carte tools are now included that span AI-powered analytics and automation.

• June 15, 2022 15 Jun'22

  At SHRM conference, HR prepares for the next crisis

  The SHRM conference this week took stock of the economic challenges facing HR managers, as well as some business policies and tech moving up in importance.

• June 15, 2022 15 Jun'22

  Process mining becomes acquisition target, altering the terrain

  Enterprise technology companies like SAP and Microsoft see value in process mining technology, but the current rate of acquisition is rapidly altering the market.

• June 14, 2022 14 Jun'22

  Microsoft updates Teams to filter out echoes

  Microsoft will make Teams calls more like telephone conversations, using AI to filter out background noise and echoes that disrupt conversations.

• June 14, 2022 14 Jun'22

  Cisco links Webex to ThousandEyes internet intelligence

  Integration between the Cisco Webex Control Hub and ThousandEyes lets IT administrators spot internet problems before they can affect video conferences.

• June 14, 2022 14 Jun'22

  Adobe adds CDP functionality for B2B use cases

  Adobe catches up with the competition with the release of new customer data platform features for marketers, including a 'data clean room' and tools for B2B users.

• June 13, 2022 13 Jun'22

  Stipends for remote work emerge as polarizing issue

  As remote work becomes a broader norm, there's debate about whether employees should be reimbursed for home office expenses, especially if it's their choice to work from home.

• June 13, 2022 13 Jun'22

  Cisco adds calling during internet outages to Webex

  Cisco will make Webex Calling less reliant on internet connectivity to increase its appeal to healthcare and other industries requiring a highly reliable phone service.

• June 08, 2022 08 Jun'22

  Companies ready for rocky economic HR tech market

  When adopting HR tools from startups, managers protect themselves from economic trouble in the HR tech market with careful analysis before investing.

• June 08, 2022 08 Jun'22

  Apple Mac performance, features boost business appeal

  The upcoming MacBook Air and Pro models will feature Apple's high-performing M2 chip, which will help workers in creative businesses edit videos and images faster.

• June 08, 2022 08 Jun'22

  Salesforce moves forward with controversial NFT Cloud pilot

  Salesforce integrates with TikTok and adds marketing and e-commerce features to its platform -- including NFT Cloud, which sparked controversy earlier this year.

• June 07, 2022 07 Jun'22

  Epicor ERP gets integration automation capabilities

  Epicor released Epicor Automation Studio, an integration PaaS embedded into its ERP systems, Epicor Kinetic for manufacturing and Prophet 21 for distribution.

• June 06, 2022 06 Jun'22

  Contact center orchestration features on tap from Genesys

  Genesys is set to productize contact center technology from LogMeIn Bold360, Exceed.ai and Pointillist acquisitions to better compete with Microsoft, Zoom and Salesforce.

• June 03, 2022 03 Jun'22

  Elon Musk signals the risk remote work faces

  Tesla CEO Elon Musk's decision this week to end remote work at the automaker may be an early indication of what's to come during an economic downturn.

• June 02, 2022 02 Jun'22

  Tesla purges remote job openings after Elon Musk edict

  Elon Musk has emerged as a leading critic of remote work, saying employees who work from home only pretend to work.

• June 01, 2022 01 Jun'22

  Microsoft updates Teams for manufacturing

  Microsoft aims to make Teams more appealing to manufacturers with a new app, expanded walkie-talkie features and integration with scheduling software.

• June 01, 2022 01 Jun'22

  SAP exec: Begin to prepare a sustainability strategy now

  In this Q&A, SAP's Jim Sullivan discusses why sustainability has become an issue that companies need to take seriously, taking into account more regulation and consumer attitudes.

• May 31, 2022 31 May'22

  The Readability Consortium's lessons for marketing content

  The University of Central Florida, Adobe and Google band together to study digital readability. Those who create marketing content can get an edge if they pay close attention.

• May 26, 2022 26 May'22

  Microsoft to open Loop to third-party developers

  Microsoft's latest collaboration tool will consolidate content across Outlook, Teams and third-party products, such as the Zoho project management application.

• May 26, 2022 26 May'22

  SAP's S/4HANA Cloud goal is outcomes, not deployment model

  In this Q&A, Sven Denecken of SAP discusses deployment options for S/4HANA Cloud and how the cloud offers more flexibility for changing conditions.

• May 26, 2022 26 May'22

  Microsoft won't lower software costs on AWS, Google clouds

  Microsoft plans to loosen restrictions to lower the cost of running Office and Windows on clouds smaller than Azure. The changes won't affect running the products on its largest rivals.

• May 25, 2022 25 May'22

  Remote work gives introverts a voice at meetings

  Digital tools are helping quieter employees ask more questions and raise more concerns at meetings, something both Toyota and Google have found in the shift to remote work.

• May 25, 2022 25 May'22

  Skytap targets staged HANA migrations for IBM Power Systems

  SAP customers who want to begin a cloud migration to HANA but aren't ready for a full migration can move workloads onto IBM Power Systems to the Skytap IaaS on Microsoft Azure.

• May 25, 2022 25 May'22

  ServiceNow procurement software centralizes teams, processes

  Jumping into the fast-growing procurement management market, ServiceNow debuted software that centralizes procurement teams and processes across an enterprise.

• May 25, 2022 25 May'22

  Lob launches direct mail automation platform

  As direct mail makes a comeback, longtime API vendor Lob launches a web front end to automate physical mail campaigns directed by marketing automation data.

• May 24, 2022 24 May'22

  Remote work and the politicization of tech locations

  Tech's response to abortion restrictions has been to offer health travel benefits. But there's debate about just how it will affect remote work and business location decisions.

• May 23, 2022 23 May'22

  Faced with growing demand, 3 companies turn to S/4HANA Cloud

  Three companies explain why they selected S/4HANA Cloud as a core system for digital transformation. One key takeaway: Good change management is required.

• May 20, 2022 20 May'22

  Oracle plugs customer data platform into customer service

  Oracle Service adds Unity CDP integration to afford contact center agents a historical view of customer interactions and new features.

• May 16, 2022 16 May'22

  Customer experience technology's next phase as teams regroup

  In this Q&A, Eastern Bank CX head Rich Dorfman discusses how the pandemic shifted approaches to tech, transformation, and measurement of customer and employee experience.

• May 16, 2022 16 May'22

  Microsoft Viva gets OKR, shining a light on a niche HR tech

  Microsoft is adding an objective and key result -- or OKR -- application to Viva, its employee experience platform. OKR is designed to improve business alignment.

• May 16, 2022 16 May'22

  Sapphire 2022 provided scaled-down value

  Rise with SAP took a backseat to sustainability at SAP Sapphire 2022, which returned as a live event. There were no big products announcements, just a flurry of updates.

• May 13, 2022 13 May'22

  Google adds AI summary feature to Workspace

  AI-generated meeting and document summaries can help workers find important information, according to Google. The company will add the feature to its Workspace apps.