News

News

• August 29, 2023 29 Aug'23

  Google releases Duet AI for Workspace; new Meet, Chat tools

  The tech giant released its collaboration suite virtual assistant and unveiled new tools to help users summarize and translate meetings and enable teleprompts for presentations.

• August 24, 2023 24 Aug'23

  Senator seeks tech GI Bill as AI replaces jobs

  A new study reveals that women are twice as likely to lose jobs to AI than men. Meanwhile, U.S. Sen. Maria Cantwell is seeking an AI training bill similar to the GI Bill.

• August 24, 2023 24 Aug'23

  Salesforce unveils new tools for field service workers

  The CRM vendor's new tools for service workers include a virtual appointment scheduler and a platform to view details about customers' purchased products and service history.

• August 24, 2023 24 Aug'23

  Workday shows glimpse of generative AI strategy

  Workday plans to unveil its generative AI strategy next month. While details are still unknown, experts say it will likely reflect what other HCM vendors are already doing.

• August 23, 2023 23 Aug'23

  Twilio's new CDP tool unites data for more personalization

  Twilio's new tool uses its customer data platform, Segment, to connect real-time unified customer profiles with isolated data and boost marketing customization for better CX.

• August 23, 2023 23 Aug'23

  Despite push, SAP landscapes likely to lean hybrid cloud

  Avantra's John Appleby discusses how SAP customers face complex cloud migration choices, with most adopting a hybrid approach due to hyperscaler cloud costs

• August 21, 2023 21 Aug'23

  Abortion benefits become double-edged sword

  Businesses offering abortion benefits have seen an 8% increase in job posting clicks, but they also are seeing a significant increase in employees referring to them as 'woke.'

• August 17, 2023 17 Aug'23

  Genesys offers workforce management tool to measure EX

  A contact center management firm uses a Genesys tool that collects information about employees' experience to uncover organizational weaknesses and identify ways to improve.

• August 17, 2023 17 Aug'23

  Reshoring manufacturing interest grows but is slow going

  Reshoring manufacturing to the U.S. is on the rise, driven by supply chain risks, sustainability demands, and policy incentives. But the pace and extent of any shift is uncertain.

• August 16, 2023 16 Aug'23

  Study: Noncompete agreements hurt job mobility, innovation

  As the Federal Trade Commission considers banning noncompete agreements, a new study from the National Bureau of Economic Research shows why doing so could be beneficial.

• August 16, 2023 16 Aug'23

  Online forms tool offers custom designs and user insights

  Digital marketing agency SmartBug Media uses digital customer survey platform Typeform to create custom-designed, brand-appropriate questionnaires and collect user data insights.

• August 14, 2023 14 Aug'23

  Tech groups seek changes to H-1B lottery

  A surge in H-1B lottery registrations, some legitimate and some potentially fraudulent, is prompting efforts to reform the system. Any new rules will require public input.

• August 14, 2023 14 Aug'23

  Customer communications management key to CX success

  Companies of all sizes are using the latest tech such as generative AI, online store apps, and collaboration tools like video calling to improve CX for B2B and B2C businesses.

• August 11, 2023 11 Aug'23

  Cloud ERP moves shouldn't be motivated by pressure tactics

  In this Q&A, Rimini Street CEO Seth Ravin claims vendors use fear tactics to move customers to cloud ERP. Instead, companies should only move if an ROI analysis proves its value.

• August 10, 2023 10 Aug'23

  Flexible back-to-office mandates may bring less quit risk

  As the post-pandemic work landscape evolves, flexibility in work arrangements has become a priority for employees. Companies that adapt to it may reduce flight risks.

• August 09, 2023 09 Aug'23

  Slack launches redesign to centralize notifications, tasks

  The collaboration vendor is out with a new interface to centralize workspaces for Enterprise Grid customers and display notifications and unify create functions in one view.

• August 07, 2023 07 Aug'23

  SAP approach of cloud-only innovation causes a stir

  SAP's statement that AI and sustainability capabilities will only be available in S/4HANA public cloud requires more clarity and has caused customer unrest.

• August 07, 2023 07 Aug'23

  IBM seeks bigger role in HR tech with Watson Orchestrate

  IBM Watson Orchestrate, which automates repetitive HR tasks, uses a conversational interface to manage and simplify multiple application workflows in HR.

• August 03, 2023 03 Aug'23

  Lawmakers seek to restrict 'bossware'

  AI-enabled bossware and employee monitoring tech is getting increasing attention in the U.S. Senate and by the White House. An effort may be made to get a bill passed.

• August 02, 2023 02 Aug'23

  Salesforce offers tighter Slack integration with Sales Cloud

  The CRM giant released tools that bring customer data and insights to the collaboration platform, such as instant account updates sent directly to channels for review.

• July 27, 2023 27 Jul'23

  Box unveils plugin for Microsoft Copilot, tighter integration

  The new integration lets joint customers use the tech giant's generative AI assistant to collaborate quicker with shared content summarization and querying.

• July 26, 2023 26 Jul'23

  Smartsheet's new AI tools answer queries, visualize data

  The project management vendor unveiled generative AI tools that visualize data insights, give guidance with a virtual assistant, generate formulas and create captions for visuals.

• July 25, 2023 25 Jul'23

  DocuSign launches AI-backed live video ID verification tool

  The e-signature vendor's new AI-supported identity confirmation tool uses biometrics and live video to verify signers' identity and physical presence at the time of signing.

• July 20, 2023 20 Jul'23

  SAP cloud revenues are up, but Wall Street reaction is down

  SAP's stock dipped after an uninspiring earnings report, but analysts said the company is set well, with strong customer demand for transformational products and investment in AI.

• July 19, 2023 19 Jul'23

  Republicans back lawsuit to end Optional Practical Training

  Republican lawmakers are urging the Supreme Court to take up a lawsuit challenging the legitimacy of the Optional Practical Training program, a student visa work program.

• July 19, 2023 19 Jul'23

  Microsoft aims for Dynamics 365 cloud migrations

  Microsoft AIM is a new initiative to help on-premises Dynamics ERP customers move to the cloud, with guidance, tools and services from Microsoft and partners.

• July 19, 2023 19 Jul'23

  Qualtrics uses AI to analyze customer needs for better CX

  Qualtrics unveils new generative AI tools to minimize time spent searching for and disseminating customer feedback and creating text responses to increase brand loyalty.

• July 18, 2023 18 Jul'23

  Microsoft releases Sales Copilot, teases Insights tools

  The tech giant released generative AI-supported functions for sellers to generate text and summaries, and unveiled new Dynamics 365 Customer Insights tools for marketers.

• July 13, 2023 13 Jul'23

  Hybrid work helps to empty federal offices

  Multiple issues, including the rise of hybrid work, have left federal offices largely empty. The U.S. government might start turning over some of these properties for commercial use.

• July 13, 2023 13 Jul'23

  CTO: Adapt processes to ERP to avoid implementation failure

  Unit4 CTO Claus Jepsen discusses why some ERP projects fail and how this can be avoided. Technology is usually not the problem, he says, but rather how systems are customized.

• July 13, 2023 13 Jul'23

  Hybrid workplaces need accessible, integrable UC platforms

  Users want videoconferencing to interoperate with on-site hardware, virtual whiteboards that integrate into workflows and design platforms that are accessible to all contributors.

• July 11, 2023 11 Jul'23

  Affirmative action ban raises stakes for tech industry

  The Supreme Court's affirmative action ruling could change tech recruiting, prompting companies to broaden recruiting efforts and increase anti-bias training.

• July 10, 2023 10 Jul'23

  Genesys Cloud CX gets FedRAMP certified for government use

  The CX vendor obtained Moderate Impact level authorization for its Genesys Cloud CX platform, bolstering security and safeguarding internal operations for U.S. government users.

• July 10, 2023 10 Jul'23

  Industrial metaverse blends real, virtual work environment

  In this Q&A, Siemens USA's Barbara Humpton discusses the industrial metaverse and the technologies driving the potential future of manufacturing forward.

• July 06, 2023 06 Jul'23

  Event analytics tool answers CX data queries using ChatGPT

  Mixpanel aims to improve users' CX strategy with its new generative AI-supported data query tool, which lets users type CX data-related questions and get answers in chart format.

• July 05, 2023 05 Jul'23

  Time-to-hire is now longer, but San Francisco's wait is epic

  A competitive job market is increasing the time-to-hire for employers. While HR tech can speed some parts of the hiring process, it can't compete against multiple offers.

• June 30, 2023 30 Jun'23

  Salesforce brings more AI tools to Sales GPT and Service GPT

  The CRM giant brings generative AI-supported tools like message creation and call summaries to sales and service workers, and teams with Deloitte Digital for AI safety resources.

• June 29, 2023 29 Jun'23

  How companies straddle the return-to-office debate

  LinkSquares, a Boston-based startup, faced challenges in a five-day-a-week return-to-office schedule, highlighting the push-pull dynamics over office returns.

• June 29, 2023 29 Jun'23

  Industrial metaverse, AI set to transform manufacturing

  Manufacturing is moving into the industrial metaverse where companies create and run virtual models of physical facilities, incorporating digital twins, AR, IoT and cloud computing.

• June 28, 2023 28 Jun'23

  Oracle to add generative AI to HR systems by year's end

  Oracle is adding generative AI to its HR platform, and claims it will deliver significant efficiency gains. But the AI output will be in areas where human review takes place.

• June 27, 2023 27 Jun'23

  Zoom Rooms' Intelligent Director follows in-room users

  The vendor's AI-backed tool uses multiple cameras to capture in-office users' best angles and present them onscreen to boost facetime between participants.

• June 22, 2023 22 Jun'23

  Mastercard, Moderna expect AI to improve jobs, productivity

  The HR chiefs at Mastercard and Moderna see much potential in AI's future and ability to help their organizations. That includes helping them shape upskilling programs.

• June 21, 2023 21 Jun'23

  Kinaxis provides tool for sustainable supply chain

  Kinaxis debuted new applications designed to improve supply chain management, including sustainability reporting, planning and execution integration, and AI for demand sensing.

• June 21, 2023 21 Jun'23

  Study: Tech industry often denies job interviews to women

  A study by Hired found improved but persistent bias in tech industry hiring. In 2022, 38% of positions sent interview invitations exclusively to men, down from 45% in 2018.

• June 21, 2023 21 Jun'23

  Using Fibery to build The Ultimate Workspace for solopreneurs

  The no-code digital workspace vendor for SMBs brings total customization to online knowledge hubs and generative AI tools to build online workspaces and create content quickly.

• June 19, 2023 19 Jun'23

  Avaya prioritizes slow migration from on-prem to the cloud

  The longtime contact center vendor aims to rebound from double bankruptcy by focusing on highly regulated customers' needs, such as continuity of some on-premises communications.

• June 19, 2023 19 Jun'23

  Dynamics 365 ERP adds Copilot AI functionality

  Microsoft introduced three new Copilot AI tools in Microsoft Dynamics 365 ERP for project management, finance and procurement that show better business use cases for generative AI.

• June 16, 2023 16 Jun'23

  SHRM CEO addresses AI 'nightmare' in HR

  SHRM is pushing back against predictions that AI in HR will lead to job losses. The association's CEO Johnny Taylor believes AI will augment HR roles.

• June 15, 2023 15 Jun'23

  NetSuite ERP aims to reconcile the books faster

  The new NetSuite Account Reconciliation module provides intelligence and automation for NetSuite ERP customers, allowing improved account matching and shortening account closings.

• June 14, 2023 14 Jun'23

  Conflicts, questions over generative AI at SHRM

  At the SHRM conference this week, the increased use of AI, especially generative AI, in HR was a major focus. Discussions centered on skills, regulation and use cases.

• June 13, 2023 13 Jun'23

  Salesforce moves forward with secure, private generative AI

  With its new AI Cloud and built-in Einstein GPT Trust Layer, The CRM and CX vendor is investing in generative AI technology and adding data security and privacy features.

• June 12, 2023 12 Jun'23

  Apple Vision Pro may energize adoption of VR/AR learning

  The cost of Apple Vision Pro, its new AR/VR product, might inhibit enterprise adoption. But the hands-free platform, controlled by gestures, could drive new types of content.

• June 12, 2023 12 Jun'23

  Salesforce unveils AI Cloud with new Einstein GPT Trust Layer

  AI Cloud houses the Einstein GPT Trust Layer with generative AI safety features, including data masking to remove personal information from data sent to large language models.

• June 09, 2023 09 Jun'23

  Ceridian burnout tool gauges exhaustion, cynicism, efficacy

  Ceridian has developed a 'burnout dashboard' to identify employees experiencing work fatigue. Although intended to help, some fear it could penalize underperforming workers.

• June 09, 2023 09 Jun'23

  LinkedIn unveils generative AI-based tools for B2B marketers

  The professional network's new products let marketers create ad copy, message other company Pages, and post different types of ads to attract buyers throughout the buying process.

• June 08, 2023 08 Jun'23

  Cisco generative AI heads to Security Cloud, Webex

  Cisco plans to release generative AI features in the Webex platform and Security Cloud this year. Together, the products tighten security for remote workers.

• June 08, 2023 08 Jun'23

  SAP S/4HANA migration needs careful data management

  Dealing with data is one of the most challenging aspects of an S/4HANA migration as customers must decide what data to move to and how to migrate it.

• June 07, 2023 07 Jun'23

  Salesforce adds GPT to Commerce and Marketing clouds

  The CRM giant adds generative AI capabilities and an expanded Google partnership to help marketers bring personalized content to customers and improve CX.

• June 05, 2023 05 Jun'23

  As HR adopts AI in hiring, the risks are mounting

  On July 5, New York City's anti-bias law requires independent audits of AI hiring tools and publication of findings, which creates new risk and could discourage use of these tools.

• June 01, 2023 01 Jun'23

  Arista ditches spreadsheets, email for SAP IBP

  As rapid growth outstripped Arista Networks' spreadsheet-based supply chain processes, the company implemented a digital supply chain with SAP Integrated Business Planning.

• May 31, 2023 31 May'23

  Generative AI could make employee surveys truly anonymous

  Qualtrics is exploring generative AI to maintain anonymity in employee surveys by rewriting responses, a move that could enhance participation and trust.

• May 25, 2023 25 May'23

  ERP roundup: SAP partners unveil new products at Sapphire

  At SAP Sapphire 2023, SAP partners and ISVs displayed products and services aimed at automating processes, improving security and managing moves to S/4HANA Cloud.

• May 24, 2023 24 May'23

  Whiteboard collaboration app Miro to get generative AI tools

  The online workspace vendor's generative AI tool will bring instant summarization, code translation, template building, idea clustering and image creation to virtual coworking.

• May 23, 2023 23 May'23

  UKG integrates generative AI into HR tech with Google Vertex

  UKG is using Google's Vertex AI platform to test and explore generative AI and sees it delivering conversational capabilities across its services and internal processes.

• May 22, 2023 22 May'23

  SAP's new sustainability ledger tracks carbon emissions

  If companies want to improve sustainability efforts, they will need to treat environmental reporting like financial accounting. SAP unveiled the green ledger to facilitate this.

• May 19, 2023 19 May'23

  Collaboration app Stormboard brings AI to virtual whiteboard

  Harnessing advanced machine learning and natural language processing, online collaboration vendor Stormboard launches StormAI to help teams share and organize ideas faster.

• May 18, 2023 18 May'23

  Federal regulators urge HR to perform AI bias audits

  The EEOC's latest warning about AI bias in hiring might prompt employers to conduct AI audits, either done internally or with independent third parties.

• May 18, 2023 18 May'23

  SAP pushes business-grade AI, but customers aren't biting

  Business-oriented AI headlined this week's SAP Sapphire, which includes new partnerships with vendors like Microsoft, but customers expressed only cursory interest.

• May 17, 2023 17 May'23

  Florida immigration law creates problems for HR, economy

  A new Florida immigration law requires companies with 25-plus employees to use E-Verify to check work authorization status. Experts fear it could result in significant job losses.

• May 17, 2023 17 May'23

  Zoom takes on Anthropic's AI assistant for Contact Center

  The video and collaboration platform vendor has allied with OpenAI spinoff Anthropic and is integrating Anthropic's chatbot, Claude, for a decentralized approach to training AI.

• May 16, 2023 16 May'23

  SAP Business AI and sustainability dominate Sapphire

  The new SAP Business AI, which embeds AI into a number of SAP products, and new SAP sustainability products including its 'green ledger' highlighted the first day of SAP Sapphire.

• May 16, 2023 16 May'23

  SAP's new CX tools for retailers include generative AI assistant

  The vendor's new tools include Digital Assistant for better personalization, accelerators to use customer data to improve CX, and a platform to sell excess products on the market.

• May 15, 2023 15 May'23

  SAP's next step for CRM? Industry-oriented CX

  SAP has tightened its approach to CX, providing a composable architecture designed for specific industries that shifts away from competing with market leaders such as Salesforce.

• May 11, 2023 11 May'23

  AI, cloud and networks set to take SAP Sapphire stage

  SAP Sapphire 2023 will be dominated by news about generative AI, but SAP needs to clarify information around S/4HANA Cloud and prove its products help customers solve problems.

• May 11, 2023 11 May'23

  Google adds Adobe's image generator, Firefly, to Bard

  The AI-backed chatbot will have artmaking abilities with Firefly, an image generator that was trained on hundreds of stock images to avoid copyright infringement.

• May 10, 2023 10 May'23

  Zendesk out with generative AI-supported tools for better CX

  In partnership with ChatGPT creator OpenAI, the customer service vendor introduces smart CX tools such as sentiment analysis for faster workflows and bots for contextual replies.

• May 09, 2023 09 May'23

  HireVue, a video interview pioneer, acquires Modern Hire

  HireVue has acquired Modern Hire, creating a combined customer base of 1,150 and little overlap. The companies aim to develop an integrated HR platform.

• May 09, 2023 09 May'23

  LinkedIn layoffs a response to slower revenue growth

  LinkedIn is cutting 716 jobs, including management roles, and making organizational changes to speed up decisions. Despite LinkedIn’s layoffs, the tech industry is hiring.

• May 09, 2023 09 May'23

  Coveo brings AI to SAP Commerce Cloud search

  The Coveo Search and Recommendations platform can now be integrated into SAP Commerce Cloud, echoing a trend in e-commerce and bolstering the enterprise vendor's embrace of AI.

• May 08, 2023 08 May'23

  As H-1B visa registrations near 1M, odds of a visa decline

  The new H-1B electronic registration system is seeing explosive demand that significantly reduces the chances of winning a visa in the lottery. It might also be expanding fraud.

• May 05, 2023 05 May'23

  Rootstock adds analytics to Salesforce-based SaaS ERP

  Rootstock has added analytics and new financial tools to its Manufacturing Cloud ERP. Built on the Salesforce platform, the SaaS is now pushing beyond that ecosystem, experts say.

• May 04, 2023 04 May'23

  Slack GPT quickly summarizes channels and creates canvases

  The CRM giant unveiled a generative AI assistant for its Slack collaboration platform to let users quickly summarize channels, draft messages and create whiteboard-like canvases.

• May 03, 2023 03 May'23

  SAP gets dose of AI with IBM Watson

  SAP will now integrate IBM Watson into the SAP Start digital assistant for its cloud applications. But there are questions about how much value this adds.

• May 03, 2023 03 May'23

  Salesforce brings GPT to customer service, sales platforms

  The CRM giant brings generative AI capabilities to its sales and service platforms for fast, relevant email, message and article creation, as well as multilanguage transcription.

• May 02, 2023 02 May'23

  White House begins inquiry of employee monitoring practices

  The White House has launched an inquiry into employee monitoring practices. It follows the U.S. Blueprint for an AI Bill of Rights, which seeks limits on unchecked surveillance.

• May 02, 2023 02 May'23

  Microsoft releases Teams Payments app for small businesses

  The tech giant brings transaction capabilities to its Teams platform, expanding digital commerce options for small businesses that offer online services through Teams.

• May 02, 2023 02 May'23

  Box to inject generative AI into content management platform

  The vendor is working with OpenAI to put the AI research lab's GPT technology into its content management platform. Challenges include limiting AI copyright breaches.

• April 28, 2023 28 Apr'23

  H-1B visa fraud probe follows a move to $10 registrations

  A surge in H-1B visa registrations for selection in the visa lottery has the U.S. questioning whether the new, affordable registration model is being abused.

• April 28, 2023 28 Apr'23

  3D printing has a complex relationship with sustainability

  3D printing promises some sustainability benefits, including creating lighter parts and shorter supply chains, but the overall question of its environmental value is complex.

• April 28, 2023 28 Apr'23

  Calif. advances bill to restrain criminal background checks

  The California State Senate's Judiciary Committee approved revisions to a criminal background check designed to help people with convictions get hired.

• April 26, 2023 26 Apr'23

  Study: Generative AI boosts productivity, retention

  A study by the National Bureau of Economic Research found that generative AI boosts productivity by 14%, reduces stress and increases employee retention in customer support roles.

• April 26, 2023 26 Apr'23

  Advanced technologies fuel supply chain 'magic conveyor belt'

  In this Q&A, MIT's Yossi Sheffi discusses the complexities of modern supply chains and how AI, automation and robotics will affect the future of supply chain employment.

• April 25, 2023 25 Apr'23

  Salesforce brings Einstein GPT to Field Service Mobile

  The CRM giant harnesses generative AI to let Field Service Mobile users create drafts and discuss customer problems on Slack and help them find self-service tools.

• April 24, 2023 24 Apr'23

  SAP endorses UiPath RPA for cloud migrations, will embed AI

  UiPath Business Automation Platform will soon become an SAP Endorsed app in the SAP Store. SAP also teased that AI integrations across products are coming.

• April 24, 2023 24 Apr'23

  Slack releases updated API platform for developers

  The instant messaging collaboration vendor released its updated API platform for developers to create functions that interact with APIs.

• April 21, 2023 21 Apr'23

  SAP's new San Francisco office sets its hybrid work approach

  SAP's new San Francisco office encourages in-person interaction and community building among its diverse workforce. Its design was informed by employee input.

• April 20, 2023 20 Apr'23

  Oracle HCM adds new career development tool

  Oracle HCM says its new HR tool, Oracle Grow, helps employees develop skills by providing career options, paths and training amid a rapidly changing job market.

• April 19, 2023 19 Apr'23

  Calif. lawmakers might mandate active shooter training

  California lawmakers are advancing legislation to require active shooter training for all businesses. The bill aims to better prepare employees for workplace violence.

• April 19, 2023 19 Apr'23

  Atlassian unveils generative AI-backed tools for Confluence

  The collaboration software vendor incorporated a virtual assistant supported by OpenAI technology to summarize meetings and draft tweets in Confluence, its collaboration space.

• April 19, 2023 19 Apr'23

  Salesforce integrates Einstein GPT and Data Cloud into Flow

  The CRM giant updated Flow, its automation toolkit, with generative AI and Data Cloud capabilities to trigger automatic responses using natural language prompts and real-time data.