News

News

• July 03, 2024 03 Jul'24

  Generative AI tools are here, but who's using them?

  Generative AI has much promise. But the road between here and delivering on those promises looks to be a lot longer than when ChatGPT first dropped in November 2022.

• July 02, 2024 02 Jul'24

  SCOTUS ruling shifts H-1B visa landscape

  The H-1B visa program could face more legal challenges and pressure for congressional reform following a Supreme Court ruling that limits federal agencies' regulatory power.

• June 28, 2024 28 Jun'24

  AWS' Amazon Q adds Connect contact center integration

  Amazon Connect, AWS' contact center platform, takes aim at solving the customer service agent's biggest problem: app switching during customer calls.

• June 28, 2024 28 Jun'24

  Trump's liberal green card plan faces skepticism

  Donald Trump's plan to issue green cards to all college graduates exceeds Hillary Clinton's 2016 proposal and raises skepticism about the likelihood of it ever being adopted.

• June 27, 2024 27 Jun'24

  Box AI becomes free to Enterprise Plus subscribers

  Box previews new features to come later this year -- including a revamped metadata API -- while dropping generative AI query fees for its highest tier of premium subscribers.

• June 26, 2024 26 Jun'24

  SHRM warns of HR polycrisis from AI, incivility, DEI backlash

  SHRM CEO Johnny C. Taylor Jr. highlights a polycrisis facing HR managers, as political discord, AI's effects on the workplace and DEI battles challenge HR and workers.

• June 25, 2024 25 Jun'24

  Gong adds GenAI conversational intelligence for sales insights

  Generative AI tools in Gong's Smart Trackers provide deeper analysis into sales reps' communications with customers.

• June 24, 2024 24 Jun'24

  Workday GenAI upgrade aims to speed and simplify app dev

  Workday speeds up creation of apps with AI-powered Developer Copilot and Visual UI Mode. Low-code improvements aim to help citizen developers.

• June 21, 2024 21 Jun'24

  Job security is redefined by layoffs and generative AI

  A global study reveals that in the age of GenAI, workers are redefining job security to emphasize upskilling, adaptable skills and opportunities for growth.

• June 17, 2024 17 Jun'24

  Mueller: Clean core is the 'right way' for SAP cloud migration

  In this Q&A, SAP CTO Juergen Mueller explains why a clean core is critical for moving to S/4HANA cloud and how the enterprise architect can help customers get there.

• June 14, 2024 14 Jun'24

  Epicor acquires Kyklo, adding product info management to ERP

  Epicor continues its buying spree with PIM vendor Kyklo, enabling manufacturers and distributors to gain visibility into what customers are buying and why.

• June 12, 2024 12 Jun'24

  Amazon expands free AI training, part of a vendor rush

  Amazon extends its free training initiative with new AI trainings, offering more than 100 free AI and machine learning resources. The move is part of a trend among tech giants to offer training around AI.

• June 11, 2024 11 Jun'24

  IFS buys industrial asset management provider Copperleaf

  IFS acquires asset investment management provider Copperleaf Technologies, adding to its portfolio of applications that help companies manage their physical and digital assets.

• June 11, 2024 11 Jun'24

  RingCentral pushes AI deeper into sales tech, integrates Teams

  Among other new features, RingCentral pushes its RingSense conversational intelligence deeper into the sales market with new integrations, where it meets a crowd of tech competitors.

• June 10, 2024 10 Jun'24

  Pegasystems' Blueprint enables automation with no code

  Pegasystems uses generative AI to simplify previously difficult development tasks that unite back-office and front-office data, and launches a GenAI-led learning system.

• June 06, 2024 06 Jun'24

  Catastrophic AI risks highlight need for whistleblower laws

  Developers want AI-specific laws to protect them if they need to expose potential risks from AI systems. Legal experts say existing whistleblower laws may offer little protection.

• June 06, 2024 06 Jun'24

  Slack lists drops, edging it ever closer to project management

  Slack isn't a full-fledged project management platform. But new features help users organize, assign and track tasks as they would in more sophisticated clouds.

• June 05, 2024 05 Jun'24

  SAP snaps up WalkMe for $1.5B

  SAP acquires the digital adoption platform vendor in a bid to expand its portfolio of applications that helps customers moving from on-premises infrastructure to the cloud.

• June 05, 2024 05 Jun'24

  Headless CMS vendor Contentstack integrates generative AI

  Incorporating consulting services and flexible accommodations for different LLMs, developer-focused Contentstack offers its own take on GenAI for CMS.

• June 04, 2024 04 Jun'24

  SAP highlights business AI partnerships, puts Joule in spotlight

  On the first day of Sapphire, SAP focused on business AI and the criticality of its GenAI assistant. But analysts say the emphasis on AI might be too forward-looking for customers.

• June 04, 2024 04 Jun'24

  SAP brings CX apps under one platform, debuts CX AI Toolkit

  SAP releases a CX-specific AI toolkit that enables a digital 'personal shopper' and custom deployments of generative AI throughout the customer experience.

• June 03, 2024 03 Jun'24

  SAP Sapphire likely to offer dual cloud, AI agendas

  SAP Sapphire will likely focus on pragmatic guidance for cloud and AI, along with examples of how to derive business value and successfully undergo complex transformations.

• June 03, 2024 03 Jun'24

  Judge weighs arguments in Workday AI bias case

  A judge in San Francisco is considering whether existing laws apply to AI bias claims in hiring, amid allegations that Workday's software discriminates against certain applicants.

• June 03, 2024 03 Jun'24

  Build or buy fintech AI? To Mastercard, the answer is 'both'

  Mastercard's operations CTO discusses the company's data principles, global contact center outlay, and its rubric for building vs. buying AI -- not just the generative kind.

• May 31, 2024 31 May'24

  Hasso Plattner exits, marking end of era for SAP

  The departure of Hasso Plattner signals both an end and a new beginning for SAP as the company aims to push forward on its cloud strategy and make a name for itself in AI.

• May 30, 2024 30 May'24

  Individualism, self-reliance influence high U.S. WFH rate

  A new study suggests that America's high work-from-home rates, especially among college-educated men, are influenced by the cultural values of individualism and self-reliance.

• May 29, 2024 29 May'24

  Rise with SAP evolves, but struggles to make a case for some

  Rise with SAP offers a path to the cloud for SAP customers, but adoption is still hindered by customer concerns over costs, flexibility and SAP's cloud-only innovation strategy.

• May 23, 2024 23 May'24

  Trump's return could shake up H-1B visa system

  Immigration attorneys warn clients to prepare for stricter H-1B visa policies if Trump wins the 2024 election, advising immediate action.

• May 23, 2024 23 May'24

  Salesforce Service Cloud adds Einstein generative AI tools

  Salesforce Service Cloud will soon get generative AI tools that contact centers could theoretically use to turn CX from a cost center into a profit center.

• May 22, 2024 22 May'24

  Salesforce to roll out marketing, e-commerce Einstein Copilots

  Salesforce drops a number of new features for commerce and marketing users. Chief among them are generative AI copilots for marketing and e-commerce.

• May 21, 2024 21 May'24

  Microsoft Copilot+ PC faces enterprise challenges

  To succeed with enterprises, pricing for Copilot+ PC will have to come down for high-volume sales and business software will need to run well on Arm-based systems.

• May 21, 2024 21 May'24

  Epicor unveils Grow portfolio of AI, BI capabilities

  Epicor unveiled AI and BI capabilities in its new Epicor Grow portfolio, including Prism, which enables customers to build generative AI tasks on their Epicor ERP data.

• May 17, 2024 17 May'24

  MuleSoft integration tackles EDI supply chain data issues

  Salesforce integrates EDI data into its platform for users who deal with many suppliers -- or distributors -- with MuleSoft in an attempt to solve an age-old integration snafu.

• May 17, 2024 17 May'24

  CEOs see business case for creating AI-powered chief execs

  CEOs consider AI virtual counterparts to handle routine tasks and provide feedback, boosting efficiency and supporting strategic decisions.

• May 15, 2024 15 May'24

  Avaya looks ahead with acquisition, cloud CX, RingCentral deal

  Rumors of Avaya's demise have been greatly exaggerated, CEO Alan Masarek assures longtime customers while making acquisitions, partnership deals and building a SaaS CX stack.

• May 14, 2024 14 May'24

  Google readies Gemini for Workspace, adds AI 'Teammate'

  Google will roll out new GenAI in Gmail and Docs first and then other apps throughout the year. In 2025, Google plans to introduce an AI-powered assistant named Teammate.

• May 14, 2024 14 May'24

  Genesys debuts customer service GenAI, journey management

  Customer journey management and a bevy of generative AI tools, including more trademark empathy detection, were added to Genesys Cloud's contact center platform.

• May 14, 2024 14 May'24

  HR vendors give managers more upskilling control

  New tools from Oracle and ServiceNow focus on giving business leaders more control over upskilling and reskilling in an effort to address the AI skills gap.

• May 14, 2024 14 May'24

  Salesforce adds generative AI tools to Education Cloud

  Customers discuss Salesforce's GenAI push into education with features that target business process automation for K-12 and college students and administrators.

• May 09, 2024 09 May'24

  FTC's noncompete ban could increase turnover in tech

  The FTC noncompete ban could drive higher quit rates, affecting innovative sectors like technology. Experts say HR managers must balance talent gains with potential staff losses.

• May 07, 2024 07 May'24

  Sprinklr's AI digital twin for CX emulates whole companies

  Sprinklr CEO Ragy Thomas 'bets the company' on its moonshot digital twin technology that emulates a whole customer's organization, with AI assistance, to complete CX tasks.

• May 06, 2024 06 May'24

  Judge overseeing Workday AI lawsuit has questions

  Judge Rita Lin seeks clarity on Workday's liability in an AI lawsuit alleging hiring discrimination. The case could set a precedent for AI vendors' responsibility.

• May 03, 2024 03 May'24

  Microsoft, Google seek green card rule change

  Tech companies struggle with green card sponsorships amid job cuts, but a proposed rule change, sought by the industry, could exempt certain tech jobs from labor market tests.

• May 02, 2024 02 May'24

  With Tribble, RFP writers get their own shot of generative AI

  Some large enterprises' sales organizations respond to a hundred or more requests for proposals daily. A new GenAI tool from ex-Salesforce execs could ease the workload.

• April 26, 2024 26 Apr'24

  Google delays third-party 'Cookiepocalypse' until 2025

  Google has yet again delayed the deprecation of third-party cookies. Marketers and advertisers now have until 2025 to remediate their ad tech.

• April 26, 2024 26 Apr'24

  Microsoft, SAP add more AI to manufacturing, supply chain

  At the Hannover Messe industrial show, Microsoft debuted Fabric AI for OT and IT data, and the copilot template for factory operations; SAP unveiled AI capabilities for manufacturing.

• April 25, 2024 25 Apr'24

  Salesforce Financial Services Cloud gets GenAI for banking

  If Salesforce can talk the highly conservative, highly skeptical and highly regulated financial industry into adopting GenAI, the company could win over a lot more customers.

• April 25, 2024 25 Apr'24

  Oracle expands generative AI across its CX applications

  Oracle beefs up its Fusion Cloud Customer Experience applications with GenAI tools for users of its sales, field service, marketing and contact center.

• April 24, 2024 24 Apr'24

  HubSpot embraces GenAI with Service Hub updates and more

  A reimagined, generative AI-infused Content Hub leads the way for a passel of HubSpot updates for users of its sales, service, marketing and digital payment platforms.

• April 23, 2024 23 Apr'24

  SAP earnings for Q1 indicate strong cloud growth

  SAP's cloud revenue for the first quarter of 2024 indicates healthy growth and sets the stage as customers plan cloud migrations and implementations of business AI functionalities.

• April 22, 2024 22 Apr'24

  SAP Emarsys launches Product Finder AI shopping tool

  SAP Emarsys moves deeper into generative AI with Product Finder, a product recommendation tool that promises to improve e-commerce and marketing message relevancy.

• April 17, 2024 17 Apr'24

  Certinia adds AI capabilities to PSA cloud suite

  The PSA vendor adds AI functionality to its professional services cloud applications that are designed to help services firms manage customers, personnel, resources and projects.

• April 15, 2024 15 Apr'24

  OpenText expands GenAI for enterprise content, IoT

  OpenText finds a novel use for generative AI: combing through, sorting and summarizing massive amounts of IoT data. It also launched new enterprise content management features.

• April 15, 2024 15 Apr'24

  Employee productivity is top priority but comes at a cost

  RedThread Research's Stacia Garr discusses how the rapid shift toward prioritizing employee productivity is affecting performance reviews, trust and long-term growth in organizations.

• April 12, 2024 12 Apr'24

  White-sounding names have edge in hiring, bias study says

  A recent study exposes ongoing racial bias in hiring practices, showing that white-sounding names are often preferred, with a notable overall discrimination rate of 10%.

• April 11, 2024 11 Apr'24

  Industrial 3D printing matures but faces steep climb ahead

  Industrial 3D printing vendors are bolstering their products just as use cases and factors such as supply chain disruptions show the technology's usefulness.

• April 09, 2024 09 Apr'24

  Google releases GenAI Creative Agent for designers, marketers

  Google plants its stake in the marketing and advertising vertical with a bot tuned to help creatives craft campaigns, storyboards, images and text with generative AI.

• April 09, 2024 09 Apr'24

  Google adds generative AI, video creation to Workspace

  The tech giant strengthened its workplace productivity and collaboration platform with new artificial intelligence capabilities and the ability to create videos.

• April 08, 2024 08 Apr'24

  Sendbird launches in-app business messaging, dashboard

  SMS and email channels are so noisy and subject to so many regulations that in-app messaging has appeal for businesses who want a direct customer communication channel.

• April 05, 2024 05 Apr'24

  As AI expands, big tech to upskill, reskill 100M people

  Cisco, Google, IBM, Microsoft and others will work to train 100 million people in digital skills by 2032. Details are lacking, however, including how this effort will be deployed.

• April 05, 2024 05 Apr'24

  Why Alphabet might acquire HubSpot: Data, data and more data

  If Alphabet were to buy HubSpot, it would come with a hefty price when interest rates are high. Experts discuss what HubSpot assets might interest Google's parent company most.

• April 05, 2024 05 Apr'24

  Recapping Enterprise Connect 2024

  Enterprise Strategy Group analysts recap the top trends at Enterprise Connect 2024, including generative AI for UC and CX, the need for AI governance and the digital workplace.

• April 05, 2024 05 Apr'24

  AI reduces the need for humans in talent acquisition

  AI is reducing staff at many companies, but it's also raising questions about how far automation can go in interacting with job applicants. Recruiters bring the human element.

• April 03, 2024 03 Apr'24

  Frontline worker jobs at risk from AI surge

  Experts warn that AI's ascent could disproportionately affect frontline jobs, worsening mental health and deepening the skills divide. Some workers fear obsolescence due to AI.

• April 02, 2024 02 Apr'24

  Microsoft unbundles Teams, but change won't affect market

  Microsoft's decision to separate out Teams from its Office 365 and Microsoft 365 products might satisfy regulators, but won't change adoption trends.

• April 01, 2024 01 Apr'24

  AWS, Google release contact center GenAI tools

  AWS releases contact center workforce management features and post-call summaries powered by GenAI; Google previews its own for Contact Center AI Platform.

• March 28, 2024 28 Mar'24

  AI a top trend for supply chain, but experts urge caution

  AI is being adopted for company supply chains, but organizations should guard against hype and assess the business value and feasibility of these applications.

• March 28, 2024 28 Mar'24

  Avaya simplifies contact center line, inks Zoom partnership

  Zoom to work natively in Avaya hardware-software work collaboration environments; Avaya revamps contact center lineup to reflect changing CX landscape.

• March 27, 2024 27 Mar'24

  Adobe intros new GenAI tools and apps for marketers

  The new applications and tools are for marketers looking to connect the different processes of the content supply chain in a safe and responsible manner.

• March 27, 2024 27 Mar'24

  Workday's AI lawsuit defense puts responsibility on users

  Workday faces an AI lawsuit that's raising questions about HR software responsibility and liability in AI-driven recruitment. A federal judge is considering a dismissal motion.

• March 27, 2024 27 Mar'24

  Zoom spreads AI across collaboration services

  Zoom's new AI-powered Workplace enters a market in which enterprises worry about the loss of data control in AI applications spreading across collaboration platforms.

• March 26, 2024 26 Mar'24

  Talkdesk releases on-prem AI contact center automation suite

  Contact center as a service users have a leg up on generative AI integrations because of the nature of cloud infrastructure, but on-premises customer service will get theirs.

• March 26, 2024 26 Mar'24

  Cisco releases Webex AI Assistant for office, contact center

  Cisco brings AI Assistant for Webex to Enterprise Connect. Analysts break down the timing and potential for the new features available for office collaboration and contact center.

• March 22, 2024 22 Mar'24

  Salesforce Field Service users get generative AI helpers

  Salesforce launches Einstein 1 Field Service Edition. Field technicians get a generative AI boost to help navigate through scheduling and technical content.

• March 21, 2024 21 Mar'24

  SAP chief AI officer: Waiting on AI is the wrong strategy

  SAP's first chief AI officer, Philipp Herzig, outlines the company's new AI-focused organization and underscores why companies should begin experimenting with AI technologies.

• March 21, 2024 21 Mar'24

  Dell's plan to restrict remote worker promotions might backfire

  Dell's new plan to restrict promotions for full-time remote workers may lead to employee turnover. But research says remote workers have always been at a disadvantage.

• March 20, 2024 20 Mar'24

  A bad tech job market wants good AI skills

  Tech layoffs are on the rise, yet AI skill demand grows, creating a split tech job market that values specialized AI roles amid general employment challenges.

• March 19, 2024 19 Mar'24

  SAP, Nvidia partner to boost Business AI development

  SAP and Nvidia are working together to combine platforms and services that help customers build business-specific generative AI capabilities across SAP's cloud products.

• March 14, 2024 14 Mar'24

  Oracle advances generative AI and HR into the unknown

  Oracle's new generative AI tools for HR aim to reduce costs and help candidates self-select. But some users may remain hesitant to adopt the new tech.

• March 14, 2024 14 Mar'24

  Oracle adds generative AI tools to Fusion CX applications

  The new tools are among 50 generative AI features Oracle released for several Fusion applications, from CX to HR and supply chain.

• March 13, 2024 13 Mar'24

  Zendesk to acquire AI customer service bot startup Ultimate

  Zendesk continues its acquisition spree with plans to buy partner Ultimate, making way for more straightforward integration of virtual agents.

• March 08, 2024 08 Mar'24

  Workday partnership pushes vendor into new area: PEO

  Workday partners with Insperity to offer professional employer organization services to SMBs, aiming to expand its platform's reach to smaller, high-growth companies

• March 06, 2024 06 Mar'24

  SAP Datasphere adds data governance, GenAI for analytics

  SAP introduced new functionality in SAP Datasphere to help customers better manage their data environments with governance, modeling and GenAI.

• March 06, 2024 06 Mar'24

  Salesforce users empowered to build no-code Einstein Copilots

  Salesforce admins and developers can build custom generative AI assistants for workflows across the platform for sales, service, marketing and e-commerce.

• March 05, 2024 05 Mar'24

  Rising temps, heat shocks, influence job relocations

  Climate-change risks are still less influential than labor and taxes for selecting an office location, but heat shocks appear to be prompting subtle labor force relocations.

• March 05, 2024 05 Mar'24

  Box AI adds Microsoft Azure OpenAI Service integration

  Box adds Microsoft Azure OpenAI Service to its lineup of AI tools for document summaries, joining Google's Vertex and OpenAI LLMs for users to choose from.

• March 04, 2024 04 Mar'24

  What's next for Salesforce Einstein AI and Data Cloud

  What's next for Salesforce as it builds Data Cloud and integrates it with Einstein AI? EVP and GM of both, Rahul Auradkar, explains what to expect.

• March 04, 2024 04 Mar'24

  Microsoft puts Copilot for Finance in public preview

  Microsoft's new generative AI assistant, Copilot for Finance, looks to help financial professionals become more efficient -- but adoption will depend on data quality.

• March 01, 2024 01 Mar'24

  US labor shortage, needs of younger workers, worry DOD

  Amidst a labor shortage, the U.S. Senate committee responsible for the Department of Defense is grappling with strategies to improve civilian personnel recruiting.

• February 29, 2024 29 Feb'24

  QAD ERP makes platform play with ITP

  The new QAD Industrial Transformation Platform initiative is designed to provide customers with the applications and processes to become more adaptive and resilient.

• February 28, 2024 28 Feb'24

  Google unfazed by advertiser criticism of third-party cookie plan

  Google is working with U.K. regulators on its plan to phase out third-party cookies this year, despite pushback from an advertisers group. Meanwhile, bots are affecting ad traffic.

• February 28, 2024 28 Feb'24

  Rimini Street Custom offers expanded third-party support

  Rimini Custom pushes beyond Rimini Street's usual support of SAP, Oracle and Salesforce systems by customizing packages specific to a customer's enterprise applications.

• February 26, 2024 26 Feb'24

  Broadcom to sell VMware EUC division to KKR for $3.8B

  Customers that pair VMware's hypervisor with Horizon and Workspace One desktops might feel licensing jitters, but the deal could lead to more flexibility.

• February 23, 2024 23 Feb'24

  Reading long PDFs less painful with Adobe AI Assistant tool

  The first beta version of Adobe's generative AI tools for search, summary, attribution and copy-pasting is available for Acrobat, with more features to come.

• February 21, 2024 21 Feb'24

  GenAI chatbots for customer care create new level of liability

  Air Canada found liable for promises its chatbot made against the airline's policy; CX leaders discuss best practices for using generative AI in chatbots.

• February 21, 2024 21 Feb'24

  HR tech market now more competitive with HiBob's acquisition

  HiBob acquires U.K.-based payroll provider Pento for $40 million, signaling competitive HR SaaS market growth and platform evolution. It plans an integration.

• February 15, 2024 15 Feb'24

  Employer power over H-1B workers could create financial risk

  A new study says H-1B visa holders hired into accounting positions might be fearful of losing their jobs and could face pressure to perform unethical tasks.

• February 15, 2024 15 Feb'24

  ADP deploys GenAI for payroll, HR customer service

  ADP adopts GenAI to refine HR functions, targeting improved efficiency and upgrading HR to more advisory roles.

• February 15, 2024 15 Feb'24

  Sitecore to bring more generative AI XM, XP clouds

  Katie Johnson joined Sitecore after leading vertical market pushes at Salesforce and Talkdesk. In this Q&A, we discuss that, future generative AI plans and more.

• February 13, 2024 13 Feb'24

  Otter.ai rolls out cross-platform Meeting GenAI

  The vendor's new tools will appeal to users who access the application across different meeting platforms. However, it could face resistance from companies that use one platform.