News

News

• July 09, 2019 09 Jul'19

  Nintex Sign powered by Adobe available for SharePoint users

  With this update, SharePoint 2013, 2016 and 2019 enterprise users have access to Nintex Sign powered by Adobe Sign for native e-signatures, in addition to other Nintex Sign updates.

• July 09, 2019 09 Jul'19

  OpenText-Google partnership expands due to Anthos

  OpenText invests heavily to support Google Cloud migrations in the wake of Google Anthos container environment introduction earlier this year.

• July 03, 2019 03 Jul'19

  The biggest 2020 workforce issue may be Medicare for all

  Adoption of universal healthcare, or Medicare-for-all-type plans, may make retaining employees and recruiting a lot harder, according to Dan Schawbel, research director at Future Workplace.

• July 03, 2019 03 Jul'19

  Microsoft to push Teams desktop app to existing Office 365 accounts

  Microsoft plans to auto-install the Teams desktop app on Windows devices linked to existing Office ProPlus accounts, an escalation of its push for Teams adoption among Office 365 users.

• July 03, 2019 03 Jul'19

  CloudEngage updates personalization platform, chat feature

  The new generation includes upgrades to its segmentation capabilities. CloudEngage's chat product has also been upgraded to save visitor details for personalization.

• July 02, 2019 02 Jul'19

  Hootsuite teams up with Yext for online review management

  Yext's management platform for businesses' online reviews is now available in the Hootsuite dashboard, following an integration between the two companies.

• July 02, 2019 02 Jul'19

  Details on Slack outage scarce

  The Slack outage on Friday was the app's fifth significant connectivity incident of 2019. The company is so far declining to go into detail on its cause.

• July 01, 2019 01 Jul'19

  Microsoft OneDrive Personal Vault aims to secure online files

  Nervous about putting your most sensitive or important files in the cloud? Microsoft's answer is an added layer of security for OneDrive users called Personal Vault.

• July 01, 2019 01 Jul'19

  New Serendipity Labs streaming platform LINC launches

  Serendipity Labs launched LINC to provide its users a virtual way to reach a global audience on any device through video streaming and content distribution.

• June 28, 2019 28 Jun'19

  Verizon to resell Zoom video conferencing to businesses

  Verizon has struck a deal to resell Zoom video conferencing to small and midsize businesses. The telecommunications firm will target the enterprise market with Cisco Webex.

• June 27, 2019 27 Jun'19

  Verizon CX boss: Bots slash costs, but humans build brand loyalty

  CX automation can build speed and process efficiency. But, a Verizon consumer survey reveals, brands that continue staffing call centers with humans build better relationships.

• June 27, 2019 27 Jun'19

  8x8 Contact Center launches as a stand-alone CCaaS offering

  8x8 Contact Center is a stand-alone, cloud-based contact-center-as-a-service offering, aimed at organizations that feel restricted by legacy contact center infrastructure.

• June 26, 2019 26 Jun'19

  Talkdesk Boost turns legacy ACDs into cloud contact centers

  Large businesses that aren't yet ready to abandon legacy call routing can now link that equipment to the Talkdesk cloud contact center through a SIP trunk.

• June 26, 2019 26 Jun'19

  GM deploys employee recognition software globally

  Employee recognition software is having a moment at General Motors Co. The software helps with budgeting and engagement, and the automaker is deploying it to 160,000 employees globally.

• June 26, 2019 26 Jun'19

  AI in HR seen as inevitable -- and unstoppable

  HR is preparing to embrace AI tools without knowing exactly what they will deliver or change. Attendees at the SHRM conference believe AI will, at least initially, take on routine jobs.

• June 25, 2019 25 Jun'19

  New SurveyMonkey SMS feature available for enterprise users

  The new SurveyMonkey SMS collector enables enterprise plan customers to send out web links to surveys via text message. The vendor claims this will elicit a higher response rate.

• June 25, 2019 25 Jun'19

  New upgrades added to Ujet customer service platform

  Ujet has added a handful of new features, such as workforce management, quality management and CRM to its Customer Support Platform.

• June 25, 2019 25 Jun'19

  Growth of external workforce brings new tech, new concerns for HR

  The growth of the external workforce may be getting ahead of HR's ability to manage it. That raises security issues, including determining whether workers are who they say they are.

• June 24, 2019 24 Jun'19

  Acquia Content Cloud is here, in private beta version

  Acquia Content Cloud is a cloud-based headless content management system built on Drupal. The content-as-a-service product is only available in private beta.

• June 24, 2019 24 Jun'19

  HR execs express anxiety, interest about AI in HR

  There are some 22,000 people at the annual SHRM conference in Las Vegas. It's HR's biggest gathering, and it's becoming more of a technology conference, thanks to AI.

• June 24, 2019 24 Jun'19

  $35 Raspberry Pi 4 Model B brings power, 4K and faster CPU

  The Raspberry Pi 4 brings significant upgrades from the previous version, according to the vendor, such as multiple memory capacities to choose from and 4K support.

• June 21, 2019 21 Jun'19

  Startup applies AI in hiring to contracting niche

  AI is gaining ground in recruiting, hiring and now in contracting. A London-based firm provides some insight about what the future may hold in contracting for niche markets.

• June 21, 2019 21 Jun'19

  Salesforce Customer 360 promises will be clearer in 2020

  Salesforce expects to show off what customers are doing with Customer 360 at its next Connections conference in 2020, along with some new integrations.

• June 21, 2019 21 Jun'19

  Challenges lie ahead following Slack public offering

  Following Slack's public debut, analysts say the company needs to boost enterprise sales and retool third-party integrations to attract users who aren't as tech-savvy.

• June 20, 2019 20 Jun'19

  Ada looks to improve chatbot handoff with AI-powered Ada Glass

  To improve chatbot customer experience, Ada introduced Glass to its platform. Ada Glass connects customers with live agents directly within Ada's interface, according to the vendor.

• June 20, 2019 20 Jun'19

  Assist acquisition advances Conversocial chatbot service

  Conversocial had rudimentary chatbots before acquiring Assist earlier this year, but now can deploy chatbots to take on more sophisticated customer engagements.

• June 20, 2019 20 Jun'19

  ERP vendor IFS makes a near-merger with Acumatica

  EQT Partners, which owns ERP vendor IFS, has acquired Acumatica, another ERP vendor. Both firms will be working together, sharing leadership and expertise in hope of each broadening market share.

• June 20, 2019 20 Jun'19

  Dropbox Business gets integrations with G Suite, Slack and Zoom

  Dropbox Business has been overhauled in an attempt to make it a hub for business communication and collaboration. The updates include new integrations with G Suite, Slack and Zoom.

• June 19, 2019 19 Jun'19

  Apica introduces desktop application performance monitoring tool

  Designed for Windows desktop applications, Apica's Desktop Application Check intends to increase visibility and boost desktop application monitoring capabilities.

• June 19, 2019 19 Jun'19

  Helpshift launches omnichannel communication platform

  Connected Customer Conversations is an omnichannel communication platform where a customer's information follows them from channel to channel for customer support.

• June 19, 2019 19 Jun'19

  BlackBerry Enterprise Mobility Suite adds 5 new features

  BlackBerry has upgraded its Enterprise Mobility Suite in an effort to connect business and consumer applications in a secure environment to enable instant collaboration.

• June 19, 2019 19 Jun'19

  Target glitch pits e-commerce vs. POS customer experience

  Big-box retailer Target's checkout outage showed how e-commerce systems can fill in when POS systems fail. They're not quite ready to supplant POS -- but they're getting there.

• June 18, 2019 18 Jun'19

  Salesforce teases new CDP features ahead of fall release

  Salesforce gives details about the makeup of its Customer 360 integration platform and features of the customer data platform that it plans to release this fall.

• June 17, 2019 17 Jun'19

  UC benefits flexible working models in mortgage industry

  Choosing a UC platform with the tools to support remote workers helped American Pacific Mortgage move to a more flexible working model and cut down on brick and mortar costs.

• June 17, 2019 17 Jun'19

  CoreMedia launches omnichannel content creation platform

  CoreMedia Content Cloud-Marketing Connector enables omnichannel content creation. It also gives customers access to CoreMedia Content Cloud content management capabilities.

• June 17, 2019 17 Jun'19

  Deloitte's Heat launches Heat AI for trend predictions

  Heat's AI-based advertising platform uses algorithms to gather and analyze customer data and then predict social trends up to 72 hours before they peak, according to the vendor.

• June 17, 2019 17 Jun'19

  Oracle and Adobe CDP war heats up, Salesforce close behind

  The customer data platform market continues to simmer as large vendors such as Oracle, Adobe, SAP and Salesforce rush to catch up to smaller, more nimble CDP competitors.

• June 14, 2019 14 Jun'19

  Nuxeo Insight Cloud adds AI content services to platform

  Nuxeo adds AI content services to its content management suite in hopes of spurring citizen data scientists to create custom data models for their workflows.

• June 14, 2019 14 Jun'19

  Application virtualization breathes digital life into legacy apps

  Manufacturing company Royal Technologies chose Cameyo to access its Windows-based legacy applications without the complexity of a virtual desktop infrastructure.

• June 14, 2019 14 Jun'19

  Cisco's People Insights raises questions about accuracy, privacy

  Cisco's People Insights is coming to Webex Teams and Jabber this summer. The vendor's embrace of the product comes as the tech industry is under fire over data privacy.

• June 14, 2019 14 Jun'19

  Generation Z workplace may emphasize human contact

  Generation Z may demand more human-to-human contact with managers and co-workers. Surveys suggest that text messaging will also top the list.

• June 13, 2019 13 Jun'19

  Intel Unite Cloud brings flexibility to meeting collaboration

  Boasting the same capabilities and features as its preceding on-premises software, Intel Unite Cloud Service enables users to deploy Intel Unite software from the cloud.

• June 13, 2019 13 Jun'19

  Zendesk Duet ties sales, service platforms together

  Zendesk courts enterprise customers with a chatbot SDK that extends self-service tech into internationally popular chat apps, while Duet bundles Zendesk Support and Sell platforms.

• June 13, 2019 13 Jun'19

  Selligent Marketing Cloud partners with Genesys for CX growth

  Selligent paired its CX suite with Genesys Customer Experience Platform to improve customer experience by providing organizations with a full view of the customer journey.

• June 12, 2019 12 Jun'19

  BlueJeans Events, meetings mobile app receive upgrades

  BlueJeans Network has launched user experience updates, among others, to its BlueJeans Events software, as well as the BlueJeans meetings mobile application.

• June 12, 2019 12 Jun'19

  Cisco unifies Webex calling, messaging and meetings

  Cisco is embedding BroadSoft-powered Webex calling into Webex Teams and will let businesses connect on-premises PBXs to the app.

• June 12, 2019 12 Jun'19

  Workplace violence drives interest in mass notifications

  The Virginia Beach shooting that killed 12 may help motivate employers to deploy mass notification systems as well as programs to identify problem employees. HR plays a role in both.

• June 12, 2019 12 Jun'19

  Nuvi's sentiment analysis engine deciphers emotion, emoji and more

  Nuvi's sentiment analysis engine enables organizations to interpret the true meaning behind text, images and emoji in order to get a more complete understanding of customers' experience.

• June 12, 2019 12 Jun'19

  GoToRoom video conferencing software adds Dolby Voice

  LogMeIn Inc. and Dolby Laboratories have teamed up to bring Dolby Voice hardware to LogMeIn's GoToRoom video conferencing service software for businesses.

• June 12, 2019 12 Jun'19

  Solodev launches CMS to target medium-sized businesses

  Solodev DCX 9.0 targets medium-sized businesses with its scalability. The cloud-first CMS features collaboration tools, flexible pricing and automation.

• June 11, 2019 11 Jun'19

  Cisco Jabber client gets tighter integration with Webex Teams

  Cisco has redesigned the Cisco Jabber client to "look and feel like" Webex Teams, the latest step in the company's push to bring together its on-premises and cloud-based UC apps.

• June 10, 2019 10 Jun'19

  $15.7B Salesforce-Tableau acquisition a direct shot at Microsoft

  By acquiring Tableau, Salesforce dramatically strengthened its BI and data visualization capabilities. The move boosts Salesforce's ability to compete with Microsoft.

• June 07, 2019 07 Jun'19

  New iOS features and other announcements from Apple WWDC 2019

  At its Worldwide Developers Conference, Apple announced new iOS features for iOS 13, an entirely new OS exclusively for iPads, iPadOS, and other interesting product news. Learn more about these ...

• June 07, 2019 07 Jun'19

  Companies entrust CX to customer service chatbots, but only so far

  Depending on the vertical, chatbots can relieve human agents of simple, repetitive customer-support tasks. But brands await smarter tech to fully trust them with CX.

• June 07, 2019 07 Jun'19

  Google adds advanced analytics to G Suite Enterprise

  Google has released a tool for tracking adoption of G Suite Enterprise. The program also gives businesses insight into use of Microsoft apps.

• June 06, 2019 06 Jun'19

  Honeywell launches enterprise performance management product

  Released as part of Honeywell's new Enterprise Performance Management for Operations Technology category, Honeywell Forge for Buildings is available now.

• June 06, 2019 06 Jun'19

  Users can now connect to Microsoft Teams rooms based on proximity

  Users of Microsoft Teams can now connect to nearby meeting room systems through proximity-based pairing, a feature already supported in Cisco Webex.

• June 06, 2019 06 Jun'19

  Ivanti User Workspace Manager 2019.1 reduces storage demands

  By introducing new features to Ivanti Environment Manager and Ivanti File Director, the company hopes to reduce on-premises storage demands and support migration from legacy workspaces.

• June 05, 2019 05 Jun'19

  Technological unemployment risk is real, new group warns

  Low unemployment levels today won't stop the arrival of robotics and automation. Michael Lotito, a labor law attorney, is heading a new group that wants to address the problem.

• June 05, 2019 05 Jun'19

  SurveyAdvantage launches new customer management service

  LoyaltyLoop is SurveyAdvantage's newest service. It provides businesses with a platform to collect and manage customer feedback and reviews through surveys and reviews.

• June 05, 2019 05 Jun'19

  Apple iPadOS brings new features, plus more from WWDC

  At the WWDC 2019 keynote, Apple unveiled iPadOS, an operating system specifically for iPads, along with a new Mac Pro, macOS Catalina, new iOS 13 features and watchOS 6.

• June 05, 2019 05 Jun'19

  RedPoint Global mashes up CDP, DMP functions in new offering

  RedPoint's Digital Acquisition Platform attempts to stop ads from chasing you around the internet after a purchase by mashing up CDP functionality with third-party DMP data.

• June 05, 2019 05 Jun'19

  LogMeIn Bold360 CX tool adds AI features for bots, human agents

  LogMeIn bundled together Bold360 customer service tools as a single CX platform underpinned by its AI technology by rebranding some pieces and introducing some others.

• June 04, 2019 04 Jun'19

  IT wary of Windows 10 adoption despite approaching deadline

  With the Windows 7 end of support date approaching, IT professionals must migrate to Windows 10. However, skepticism over Windows 10 adoption still remains despite the deadline.

• June 04, 2019 04 Jun'19

  Pegasystems Customer Empathy Advisor AI tool gauges ethics

  Pegasystems' new empathy AI tool aims to help users make more ethical business decisions by gauging the empathy level of human and digital customer service agents.

• June 03, 2019 03 Jun'19

  Pega Customer Service adds digital messaging capabilities

  Pegasystems users can now offer their customers support through text messaging and will be able to develop apps more easily with a new low-code platform.

• June 03, 2019 03 Jun'19

  Adobe debuts Qualtrics plugin, Magento-Amazon D2C features

  Adobe moves forward with an SAP Qualtrics plugin to measure voice of the customer on Experience Platform and strengthens Magento customers' Amazon presence with new features.

• May 31, 2019 31 May'19

  AWS could disrupt cloud UC with aggressive voice pricing

  Amazon Web Services is offering usage-based pricing for its new business calling plan, a pricing model that could shake up the cloud UC industry if successful.

• May 30, 2019 30 May'19

  Salesforce blockchain development tool for CRM platform unveiled

  Blockchain has grown beyond its high-profile use case as the technology behind Bitcoin and other cryptocurrency. Salesforce is the latest tech company to bet big on blockchain.

• May 30, 2019 30 May'19

  ERP vendors get high marks in Panorama report

  A substantial majority of ERP customers are satisfied with their ERP vendors, according to a new report from Panorama Consulting. But whether they're realizing the benefits of ERP implementations remains unclear.

• May 30, 2019 30 May'19

  Avaya-Google integration targets SMBs with cloud UC

  Avaya is giving partners the ability to deliver cloud UC through containers running on the Google Cloud, a cheaper and simpler deployment model.

• May 30, 2019 30 May'19

  Seal contract analytics software brings new UI, AI features

  Seal Software launched version 7 of its contract analytics software, dubbed Seal 7, touted to provide a more seamless user experience, scalability and extensibility.

• May 29, 2019 29 May'19

  Contact center-as-a-service platforms here, but face hurdles

  Cloud contact center platforms offer promise, migrating agents into a flexible environment. Contact centers, a long-established on-premises IT world, are slowly starting to adopt them.

• May 29, 2019 29 May'19

  Revlon SAP ERP problems result in rare investor lawsuit

  An SAP ERP implementation at cosmetic maker Revlon disrupted some operations. After the news came out, the company's stock price suffered. Now, investors are suing.

• May 24, 2019 24 May'19

  HR struggles to improve workforce experience

  Improving employee experience, productivity and overall employee well-being are top priorities for HR managers, but they are difficult to achieve, according to the 2019 Deloitte Global Human Capital Trends report.

• May 24, 2019 24 May'19

  Advanced 3D printing machines on display at Rapid + TCT

  While there won't be a 3D printer in every home any time soon, here's a look at three machines that were on display at the Rapid + TCT 3D printing industry tradeshow and are having an effect on manufacturing.

• May 24, 2019 24 May'19

  Expanded deal with Collab9 brings Avaya cloud to governments

  Avaya has expanded its partnership with Collab9 to bring Avaya cloud UC and contact center products to federal, state and local governments.

• May 23, 2019 23 May'19

  Microsoft Outlook mobile app supports native Teams scheduling

  Users can now schedule Microsoft Teams meetings through the Outlook mobile app. The feature is advancement toward parity between Teams and Skype for Business.

• May 23, 2019 23 May'19

  Verint launches VOC software, gathers omnichannel feedback

  Verint has launched Verint Unified VoC, which provides organizations with a full, accurate view of customer desires and preferences, according to the vendor.

• May 22, 2019 22 May'19

  3D printing industry growth tied to specialized applications -- for now

  Specialized production manufacturing drives 3D printing in three industries, but prototyping will remain the key use case in more mainstream applications.

• May 22, 2019 22 May'19

  Salesforce outage exposes Pardot marketing automation data

  Salesforce's 15-hour outage may not scare away users. But it might get them to use more encryption, as the outage exposed customer marketing automation data in the GDPR era.

• May 22, 2019 22 May'19

  Apple's 8-core MacBook Pro is Apple's fastest laptop yet

  Apple introduced its newly updated 13- and 15-inch MacBook Pros, including Apple's first 8-core laptop, that are up to twice as fast as previous models, according to the vendor.

• May 22, 2019 22 May'19

  Improved HR security may be why W-2 scams are down

  HR's focus on better securing employee data may be working. In its annual data breach investigations report, Verizon found a dramatic decrease in the number of W-2 scam reports.

• May 22, 2019 22 May'19

  Box workflow automation software, Box Relay, overhauled

  Content management software vendor Box makes over Box Relay, integrating the workflow automation system more fully into the Box platform and boosting workflow self-service.

• May 21, 2019 21 May'19

  Pegasystems acquires In The Chat digital messaging platform

  Pegasystems' recent acquisition of the digital messaging platform In The Chat brings Pega customers new communication channels and improves AI chatbot capabilities.

• May 20, 2019 20 May'19

  Sparkcentral virtual agent framework blends AI, live agents

  Bring Your Own Bot, Sparkcentral's virtual agent framework for chatbots, blends live agent and virtual agent assistance to augment the customer experience.

• May 17, 2019 17 May'19

  PDP Gaming seeks immediate ban on Poly's use of logo

  PDP Gaming is seeking an immediate injunction against Poly's use of a disputed logo. The escalation comes despite the two companies initially pursuing a settlement.

• May 16, 2019 16 May'19

  Micro apps, AI to power new version of Citrix Workspace

  Citrix adds intelligence and micro apps to its Workspace product, bringing in capabilities from the Sapho acquisition to bolster Workspace and make it easier for end users.

• May 16, 2019 16 May'19

  Leanplum, Amplitude unite for personalized mobile marketing

  Leanplum and Amplitude have united to combine Leanplum's mobile marketing engagement with Amplitude's product intelligence for more personalized mobile marketing.

• May 16, 2019 16 May'19

  New Salesforce FoundationConnect designed for grantmakers

  Salesforce.org has launched FoundationConnect, a CRM platform designed specifically to make managing the philanthropic lifecycle easier for nonprofits.

• May 16, 2019 16 May'19

  Zoom Phone adds support for third-party calling services

  Zoom Phone is now compatible with third-party calling services, and the product will launch in beta in the United Kingdom and Australia later this month.

• May 16, 2019 16 May'19

  Field Nation One aims for better employee management

  Field Nation One is a suite of programs aimed at simplifying the management of a blended workforce. There are platforms for recruitment, managing workflow and more.

• May 15, 2019 15 May'19

  Effective customer surveys help contact centers drive CX

  As companies try to figure out who will run customer experience initiatives, contact centers make a strong case for the customer support team, using the right technology.

• May 15, 2019 15 May'19

  Time to fill a position now at 71 days, Gartner says

  Gartner's talent market intelligence service found that 49% of all the job postings are for just 39 roles. Three of those roles are HR-related.

• May 15, 2019 15 May'19

  Call queue, auto attendant enhanced in Microsoft Teams calling

  The latest enhancements to Microsoft Teams calling improve auto attendants and call queues, but both features still lack some key capabilities.

• May 15, 2019 15 May'19

  Sage cloud ERP services add production management module

  Sage has released the Production Management module for its cloud-connected ERP Sage 100cloud. The new module is designed to give users visibility into the production process.

• May 15, 2019 15 May'19

  Lenovo to launch ThinkBook brand, next-gen ThinkPad X1

  Lenovo announced the launch of its ThinkPad subbrand called ThinkBook. It will be focused on small and medium-sized businesses and will launch with two laptops.

• May 15, 2019 15 May'19

  Challenges slow the union between blockchain and ERP

  Rather than technical challenges, building the business networks and hammering out governance and rules of engagement are the toughest hurdles to blockchain-enabled ERP.

• May 14, 2019 14 May'19

  Lenovo launches AR for the workplace with ThinkReality

  Lenovo announced ThinkReality A6, its new head-mounted AR product. It was designed specifically with the workforce in mind to increase time and cost efficiency.

• May 14, 2019 14 May'19

  CX initiatives driving contact center technology trends

  Making contact center agents more present across all channels is a new focus, as tech vendors rush to give customer service operations more tools to improve customer experiences.