News

News

• October 10, 2019 10 Oct'19

  Walmart, FedEx make case for VR training

  The payback from virtual training may be improved retention and shorter training times. An hour-long training period can be reduced to 10 minutes, in some cases, says Walmart.

• October 10, 2019 10 Oct'19

  Calabrio rolls out contact center self-scheduling technology

  The new technology aims to enable flexibility in scheduling for contact center agents and to reduce managers' workloads in monitoring and requests handling.

• October 10, 2019 10 Oct'19

  Salesforce Lightning Order Management boosts e-commerce

  Salesforce extends Customer 360 capabilities with a bundle of APIs to help users manage and track e-commerce orders and provide more detail to the customer as orders are picked, packed and shipped.

• October 09, 2019 09 Oct'19

  IFS acquires Astea in bid for FSM market consolidation

  The acquisition not only opens IFS up to a broader customer base, but also consolidates the field service management market during a time of growth and increased competition.

• October 09, 2019 09 Oct'19

  Workplace by Facebook enhances video calling, hits 3M paid users

  Facebook will soon integrate Workplace by FB with its Portal video calling devices.

• October 08, 2019 08 Oct'19

  New website helps identify use cases for Salesforce AI

  Einstein's Guide to AI Use Cases is designed to help people identify use cases and Salesforce products for AI in different industries by determining which KPI is most important.

• October 07, 2019 07 Oct'19

  Apple contact center chat adds rich media, improved UX

  The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.

• October 04, 2019 04 Oct'19

  HP Inc. laying off up to 9,000 workers in latest reorg plan

  With its printer and printing supplies business fortunes continuing to slide, HP Inc. is undergoing a major reorganization that includes up to 9,000 layoffs.

• October 04, 2019 04 Oct'19

  Avaya-RingCentral partnership to bring UCaaS to legacy customers

  Avaya, RingCentral will partner to sell UCaaS to Avaya's legacy customers, a blockbuster deal that unites rival UC vendors.

• October 04, 2019 04 Oct'19

  Poly integrates UC headsets with Amazon Alexa, Tile

  Poly has integrated its UC headsets with Amazon Alexa after adding the AI voice assistant to its Trio conference room phones earlier this year.

• October 04, 2019 04 Oct'19

  Ford's approach to employee activism: Listening

  Ford is asking for feedback from employees in an effort to develop its corporate culture. Doing so has led to new ways of measuring how employees feel about the firm.

• October 03, 2019 03 Oct'19

  Attrition reduction efforts advance, deliver results

  It's not just recruiting that's getting all the attention in HR. Attrition reduction strategies are gaining ground, as are efforts to improve health and wellness.

• October 03, 2019 03 Oct'19

  Infor positions CloudSuite ERP as alternative to S/4HANA

  Infor's Rod Johnson, general manager and head of Americas, said the company is focused on two things: getting its customers to the cloud faster and helping its customers get more value out of their investments.

• October 03, 2019 03 Oct'19

  Box cloud content management adds PDF tools, boosts security

  Box partners with Adobe in releasing a new set of PDF tools that can be used within Box's content management cloud to enable electronic signatures and document archives.

• October 03, 2019 03 Oct'19

  Zendesk Sell apps marketplace extends Sunshine CRM platform

  Zendesk's Sunshine CRM gets an apps marketplace built on its Sell sales force automation platform, adapted from the 2018 acquisition of FutureSimple's Base.

• October 03, 2019 03 Oct'19

  BlueJeans Network to release add-on for meeting productivity

  BlueJeans Network will release an add-on later this month to let users capture highlights during video meetings.

• October 02, 2019 02 Oct'19

  Hiring algorithms prove beneficial, but also raise ethical questions

  AI-capable tools in recruiting are being adopted by large users, such as Hilton and Delta Air Lines. The tools can cut recruiting time and costs, but they also raise questions about how to vet them.

• October 02, 2019 02 Oct'19

  Shutterstock adds new features to content creation platform

  The updates to Shutterstock Custom accommodate social media campaign demands and include the ability to generate assets to increase engagement and e-commerce purchases.

• October 01, 2019 01 Oct'19

  LogMeIn slashes GoToMeeting prices amid UI overhaul

  LogMeIn cut GoToMeeting prices roughly in half for premium tiers and overhauled the video conferencing app's user interface to focus on video, rather than content sharing.

• September 30, 2019 30 Sep'19

  Windows Virtual Desktop is generally available

  Microsoft released Windows Virtual Desktop to the general public, which is likely to have significant effects on the VDI market. Learn why, and what the service offers.

• September 30, 2019 30 Sep'19

  OpenText's Mark Barrenechea talks Google, AI, future of CMS

  OpenText CEO talks about the company's future, how AI changes everything, his acquisition philosophy and how to keep a tech company relevant as it moves into its third decade.

• September 27, 2019 27 Sep'19

  Avaya cloud offering ReadyNow expands internationally

  A partnership with IBM will help expand the reach of Avaya cloud offerings internationally. Avaya is bringing its ReadyNow product to Europe, Africa and Asia.

• September 26, 2019 26 Sep'19

  Inforum 2019 focuses on ease of deployment and intelligent ERP

  Infor talked up AI, machine learning and embedded RPA as intelligent tools that will help make ERP projects more successful. But do customers need features like these?

• September 26, 2019 26 Sep'19

  New bundle pairs Cisco security products with Webex Teams

  Businesses now have the option of purchasing a bundle of Cisco security products to prevent data loss and block viruses while using the messaging app Webex Teams.

• September 26, 2019 26 Sep'19

  New Salesforce clouds focus on manufacturing, consumer goods

  Following the success of the Health Cloud, Salesforce is releasing new industry-specific cloud services for the manufacturing and consumer goods sectors.

• September 25, 2019 25 Sep'19

  OneLogin releases Chrome extension combating password reuse

  OneLogin said its new tool is capable of discovering phishing websites and does not store users' passwords. Instead, it uses hash analysis to identify reused and weak passwords.

• September 25, 2019 25 Sep'19

  Alfresco cloud services aimed at business customers

  Alfresco toes the line of open-source lineage while wooing new business customers with a suite of tools simplifying workflow customization as well as managed services.

• September 25, 2019 25 Sep'19

  At Inforum 2019, Infor takes aim at SAP

  Infor wants to take SAP head-on. At Inforum 2019, Infor executives described SAP's push to migrate customers to SAP S/4HANA by 2025 as an opportunity to do just that.

• September 24, 2019 24 Sep'19

  HP's purchase of endpoint security vendor Bromium a win for IT

  Analysts describe HP's Bromium acquisition as a safe, cheap, smart bet in its push to compete with Dell. It's also another sign of rapid consolidation in the endpoint security market.

• September 24, 2019 24 Sep'19

  MyPayrollHR arrest brings relief, but few answers

  The FBI arrested MyPayrollHR's Michael Mann this week, bringing relief but not answers to its customers. Some of the victims are still working on restoring lost funds.

• September 24, 2019 24 Sep'19

  Microsoft challenges Amazon with Dynamics 365 Commerce

  Microsoft broadens Dynamics 365 retail apps suite by introducing an e-commerce platform, as well as tools to track product data and intermingle physical and online retail data.

• September 24, 2019 24 Sep'19

  Salesforce rolls out new security add-on for Quip

  The new security add-on, called Quip Shield, offers encryption and customization capabilities tailored to companies' specific security and compliance needs.

• September 23, 2019 23 Sep'19

  Icelandair turns to headless CMS to improve CX

  The right CMS makes a big difference for CX, so Icelandair moved off its on-premises content server to a headless CMS – with one layover on a cloud CMS that wasn't quite right.

• September 20, 2019 20 Sep'19

  Microsoft 365 Business update targets nonprofits

  Microsoft announced this month that it is releasing new updates and offerings for nonprofits, addressing concerns customers had over cost, cybersecurity and user training.

• September 20, 2019 20 Sep'19

  Gartner video conferencing Magic Quadrant highlights remote work

  Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'

• September 20, 2019 20 Sep'19

  Cisco brings Webex Teams messaging to UC-One SaaS

  Cisco has integrated UC-One SaaS with the cloud messaging engine of Webex Teams. The vendor has also brought Webex Calling to its cloud contact center offering.

• September 20, 2019 20 Sep'19

  Oracle strengthens autonomous cloud positioning

  Oracle announced a host of new features for EPM, ERP and HCM clouds, including machine learning OCR and new jobs for the Oracle bot, and a new UX.

• September 19, 2019 19 Sep'19

  8x8 Video Meetings replaces outdated offering in X Series

  8x8 used its Jitsi acquisition to build a new video meetings platform based on WebRTC. The vendor also released in beta software to manage video endpoints in conference rooms.

• September 18, 2019 18 Sep'19

  Sigfox network provides cheap, efficient connectivity for IoT

  IoT applications for manufacturing and supply chain don't require 5G networks to send small packets of data. Sigfox believes they're better suited for a 0G network.

• September 18, 2019 18 Sep'19

  SuccessFactors customers to see big Qualtrics impact

  SuccessFactors is rethinking its HCM suite as it works to integrate Qualtrics into its applications. But HR managers are concerned about more than 'X' and 'O' data.

• September 18, 2019 18 Sep'19

  Oracle CDP moves beyond marketing data

  As digital advertising and marketing leaders dig in on the importance of the CDP, others aren't so sure they need yet another tool to support and secure customer data.

• September 18, 2019 18 Sep'19

  Launch of private channels in Microsoft Teams delayed

  Microsoft Teams users will have to wait a bit longer for access to private channels. The vendor now says the long-awaited feature won't launch for all customers until early November.

• September 18, 2019 18 Sep'19

  Nintex launches no-code workflow automation tool

  Nintex has launched a no-code workflow automation tool, Workflow Generator, in an effort to bridge the gap between IT departments and process experts.

• September 18, 2019 18 Sep'19

  Salesforce search about to get smarter with Einstein AI

  Salesforce will add Einstein AI to its cloud search functionality in hopes of better assessing context, personalization and reducing false hits for end-user queries.

• September 17, 2019 17 Sep'19

  Oracle CX Unity goes live, adds voice to digital assistant

  As Oracle CX Unity arrives, analysts debate whether it will be an upsell to current Oracle customers, or a challenger to Adobe, Salesforce and SAP CX platforms.

• September 17, 2019 17 Sep'19

  Oracle ERP Cloud expands its digital assistants

  The Oracle ERP Cloud is increasing its use of digital assistants. These systems will interact with AI-type systems to help move the conversation along.

• September 16, 2019 16 Sep'19

  Nectar launches Customer Experience Assurance platform

  The new product includes features like auto-discovery and real-time alerting intended to enable contact center teams to test and discover network issues in a timely manner.

• September 13, 2019 13 Sep'19

  New iPhone 11 features focus on consumers, not enterprises

  Apple's new line of iPhones made headlines for better battery life and cameras, but it's the improved security features that will matter most to the enterprise.

• September 13, 2019 13 Sep'19

  HiQ Labs vs LinkedIn case OKs robot monitoring of employees

  A U.S. Court of Appeals ruled on the LinkedIn vs HiQ lawsuit, which could help shape how services gather information on social media about employees.

• September 13, 2019 13 Sep'19

  Zoho adds new Zoho One features, management application

  Zoho One customers can now make phone calls using Zoho's telephony platform, extend provisioning through custom apps and use the new application Orchestly to manage workflows.

• September 12, 2019 12 Sep'19

  Oracle CDP coming in CX Unity, along with video cloud

  Oracle goes after Adobe and other CX platform vendors with new CDP-oriented sales, marketing, e-commerce and service hub, and adds a video platform to CX Unity.

• September 12, 2019 12 Sep'19

  Poly targets huddle rooms with Trio 8300

  Poly has designed the Trio 8300 for huddle rooms that fit no more than five people. The vendor released a video system targeted at the same market earlier this year.

• September 11, 2019 11 Sep'19

  Security, management updates made to LogMeIn Bold360

  LogMeIn has updated the search optimizer, monitor view and workload organization features in its live agent and chat bot customer engagement and AI software platform Bold360.

• September 11, 2019 11 Sep'19

  New integration brings Fuze meetings to Slack app

  Users will be able to join Fuze meetings by clicking on the phone icon in Slack. It is Slack's latest integration with a voice and video meetings provider.

• September 11, 2019 11 Sep'19

  Cohesion is latest Acquia acquisition

  While Acquia would not provide specifics of the deal, the decision behind the acquisition of Cohesion was the chance to bring more value to customers, according to Acquia's CTO.

• September 11, 2019 11 Sep'19

  Adobe brings graph database to customer journey touchpoints

  With a graph database to track touchpoints from different devices -- and a Photoshop-esque interface -- Adobe Customer Journey Analytics avails data science tools to marketers.

• September 06, 2019 06 Sep'19

  HubSpot Marketplace updated to get free CRM users to buy apps

  HubSpot introduces new features to marketing automation and CRM platform, and revamps its apps marketplace in hopes of driving revenue from newfound free-CRM customers.

• September 06, 2019 06 Sep'19

  Paychex software gets upgrade, E-Verify automation

  Paychex is staying true to its SMB roots, even though it is adding features to its platform seen in enterprise HR and payroll systems. New features include E-Verify automation.

• September 05, 2019 05 Sep'19

  Slack waters down cloud SLA after $8.2 million payout

  Slack issued $8.2 million in credits after failing to keep its team messaging app online as often as promised. The vendor changed its cloud SLA to avoid big payouts in the future.

• September 05, 2019 05 Sep'19

  Cisco brings CUCM into the Webex cloud

  Cisco has brought its flagship IP-based telephony platform, CUCM, into the Webex cloud, offering large businesses private instances of the software similar to what is already available from Cisco HCS partners.

• September 04, 2019 04 Sep'19

  Economic worry may be impacting HR budgets

  HR managers are preparing for the possibility of an economic slowdown. Gartner said they are looking at hiring and reassessing tech contracts as two places to curb spending.

• September 04, 2019 04 Sep'19

  Microsoft PowerApps pricing proposal puts users on edge

  Microsoft's PowerApps pricing changes, expected to take effect in October, could make them too expensive for some users who connect to data outside of SharePoint and Dynamics.

• September 03, 2019 03 Sep'19

  Slack-Zoom partnership could include joint pricing

  Slack and Zoom may eventually bundle their products to provide discounts to customers considering or already using all-in-one suites such as Office 365, analysts predict.

• August 30, 2019 30 Aug'19

  New Workspace One features focus on intelligence, security

  In this Q&A, VMware's SVP of EUC, Shankar Iyer, discusses how new Workspace One features are driving toward a better employee experience and how they will help IT admins better manage it.

• August 30, 2019 30 Aug'19

  New, updated Lenovo laptops for business coming this fall

  The X1 Carbon, ThinkPad X1 Yoga, ThinkPad X390 and ThinkPad T490 have all been updated, and Lenovo has added ThinkPad L13 and L13 Yoga to its offerings.

• August 30, 2019 30 Aug'19

  CleverTap, Phiture launch customer engagement analytics framework

  AIC framework for customer experience analytics, developed in collaboration between CleverTap and Phiture, promises to give marketers actionable insight and improve CX.

• August 30, 2019 30 Aug'19

  HR execs and politicians eye student debt relief

  HR departments are looking at student debt relief to improve recruitment and retention. One SaaS platform manages the payment side and gives HR flexibility to develop a program.

• August 30, 2019 30 Aug'19

  VMUG president: Carbon Black acquisition is 'compelling'

  In this podcast from VMworld, VMUG President Steve Athanas discusses Workspace One upgrades and the security potential that the Carbon Black acquisition brings to VMware.

• August 29, 2019 29 Aug'19

  Google delays Hangouts Chat migration until mid-2020

  Google won't force businesses to use Hangouts Chat until June 2020 at the earliest. The delay comes after many customers complained the previous timeline was too hasty.

• August 29, 2019 29 Aug'19

  Supply chain digital transformation demands new skills

  Madhav Durbha's take on the evolving supply chain landscape includes a warning: Organizations will need to address the growing skills gap it is creating.

• August 29, 2019 29 Aug'19

  Nuxeo Content Services Platform updates bring flexibility

  Nuxeo updated its content services platform to expand its reach and flexibility with other services. The Nuxeo platform now includes support for Sitecore, Aspera and more.

• August 28, 2019 28 Aug'19

  Google Hire demise strands its users

  Hire by Google was created two years ago and promoted by Google until it suddenly shelved this week. It will continue operation for another year.

• August 28, 2019 28 Aug'19

  RollWorks updates its account-based marketing platform

  New RollWorks features include account suggestions, Salesforce syncing and account groups to better align sales and marketing teams' efforts for potential customers.

• August 27, 2019 27 Aug'19

  Dell, Google team up on Chromebooks for enterprise

  The Latitude 5400 and Latitude 5300 2-in-1 give enterprise users the Dell Latitude hardware with the Google Chrome operating system in an effort to provide security and speed.

• August 27, 2019 27 Aug'19

  New Workspace One features impress IT admins

  VMware introduced new features for its Workspace One digital workspace product, and IT pros are interested in the onboarding and security improvements. Plus, the company made two appealing acquisitions.

• August 27, 2019 27 Aug'19

  Cisco to acquire CloudCherry for contact center CX

  Cisco plans to integrate CloudCherry's customer experience software with its contact center offerings. The acquisition is expected to occur by the end of October.

• August 23, 2019 23 Aug'19

  Cisco adds UC headset management to IT console

  Cisco is accelerating its push into the UC headset market with the release of new analytics and management tools for IT administrators.

• August 22, 2019 22 Aug'19

  SAP Product Content Hub underpins CX initiatives in C/4HANA

  SAP SaaS tool integrates AI, APIs for pushing updated product content to e-commerce sites. It also gives sales, marketing and service teams using C/4HANA access to the content.

• August 22, 2019 22 Aug'19

  Shakeup in the Infor leadership tree

  Charles Phillips moved from Infor CEO to become chairman of the board of directors. He has been replaced by CFO Kevin Samuelson. Analysts believe recent revenue results may be behind the moves.

• August 22, 2019 22 Aug'19

  Businesses must replace cloud Skype phones by 2023

  Skype phones won't connect to Microsoft Teams after July 2023. The vendor has advised customers to begin planning an upgrade to new devices certified for Teams.

• August 21, 2019 21 Aug'19

  CEO commitment to upskilling employees may boost HR tech

  Top CEOs are promising to train their employees and make sure they are ready for an automating world. Whether the promise is real or marketing fluff remains to be seen.

• August 21, 2019 21 Aug'19

  Salesforce DNSSEC project aims to boost site security, speed, uptime

  Salesforce, which juggles multiple DNS providers to serve customers while complying with global data-privacy regulations, spearheads new DNS models to enable deeper encryption.

• August 20, 2019 20 Aug'19

  Evergage launches Data Warehouse, a BI analytics product

  Data Warehouse, Evergage's new BI analytics product, is designed to collect and analyze customer data in an effort to provide more information and analysis to business analysts.

• August 19, 2019 19 Aug'19

  LivePerson Inc. adds new capabilities to Maven AI

  Maven AI's updates are aimed at enabling new conversational commerce use cases. The new capabilities include Maven Assist, Maven AI-Powered Routing and Maven Developer APIs.

• August 19, 2019 19 Aug'19

  Hiring vendor says gender-based AI bias is pervasive

  Gender bias in AI algorithms for recruiting and hiring is a big problem, according to the head of Job.com. With a new hire, the company is planning to change that.

• August 16, 2019 16 Aug'19

  Programmability in UC needs more than communication APIs

  The programmable enterprise has found its way into UC through CPaaS platforms. But organizations need more than communication APIs to achieve integration success.

• August 16, 2019 16 Aug'19

  New Windows vulnerabilities reveal there is no rest for weary IT

  The two latest Windows security vulnerabilities reiterate the importance for IT admins to stay diligent when updating and managing an organization's operating system.

• August 16, 2019 16 Aug'19

  Upgrades to Nintex Forms simplifies electronic form creation

  The new form designer by Nintex brings user-friendly capabilities to Nintex Forms for both electronic form creation and data collection processes.

• August 16, 2019 16 Aug'19

  Marketing, sales tighten in LinkedIn Sales Navigator features update

  Lead lists and content-sharing features added to LinkedIn Sales Navigator give frontline salespeople more leads -- and more tools to engage them.

• August 15, 2019 15 Aug'19

  Report: Slack, Zoom growing among Office 365 customers

  A report by the security software vendor Okta found that many businesses subscribed to Office 365 also use Slack and Zoom, despite having access to Microsoft Teams.

• August 15, 2019 15 Aug'19

  Metadata.io updates boost marketing personalization, automation

  Updates to Metadata's AI marketing platform include new usability features and improved automation to bolster its marketing personalization to target new and existing clients.

• August 15, 2019 15 Aug'19

  Workplace environment and productivity link grows, so should HR's role

  HR is urged to play a role in facilities management as research underscores the link between workplace conditions such as air quality and employee productivity.

• August 15, 2019 15 Aug'19

  Salesforce-SNHU partnership helps students earn college credit

  A new partnership between Salesforce and Southern New Hampshire University enables students to earn college credit by completing guided learning modules through Trailhead.

• August 14, 2019 14 Aug'19

  Updates to Infor Concierge aim to improve customer access

  With updates to Infor Concierge, the vendor intends to improve customer access to Infor ERP services and products to expedite the problem-solving process.

• August 14, 2019 14 Aug'19

  Avaya earnings: Company in advanced talks with multiple bidders

  Avaya will decide within 30 days whether to pursue a sale or other 'strategic transaction' to compensate shareholders. The company is in advanced talks with multiple parties.

• August 14, 2019 14 Aug'19

  Customers can interact with new VMware DaaS product at VMworld

  VMware's new desktop-as-a-service product will get some play at VMworld. How Managed Desktops differs from its Horizon 7 offering is still a mystery.

• August 14, 2019 14 Aug'19

  Fusion announces improvements to FusionWorks Pro UC

  Fusion delivered enhancements to its UCaaS platform, FusionWorks Pro UC, developed on the company's Single Source cloud services platform.

• August 13, 2019 13 Aug'19

  Samsung-Microsoft partnership will benefit end users

  The capabilities that come with connecting your smartphone to your PC can have substantial benefits for end users, according to analysts, as Samsung and Microsoft partner.

• August 12, 2019 12 Aug'19

  Conversica AI platform receives upgrades for productivity

  Conversica's AI platform, Conversica AVA.ai, received upgrades that are intended to personalize communication with customers and improve productivity.

• August 12, 2019 12 Aug'19

  Cloud is driving force behind 2019 ERP industry trends

  Interest in deploying ERP systems to the cloud continued to increase in 2019, but deployments may be slowed by misunderstanding and uncertainty about vendor roadmaps and costs.