News

News

• December 26, 2024 26 Dec'24

  SAP leadership turmoil needs to settle in 2025

  SAP executed on a restructuring that affected thousands of employees and significant executive changes in 2024. Now it needs to rebuild trust with employees and customers.

• December 20, 2024 20 Dec'24

  Trump's stance on E-Verify checks shifting over time

  Employers remain cautious about how immigration policies will change under Trump, given his waffling over E-Verify checks and the potential for a DACA repeal.

• December 19, 2024 19 Dec'24

  Challenges for manufacturing's digital shift in 2025

  Manufacturers will continue digital transformation initiatives in 2025, although some will struggle to make those moves pay off.

• December 19, 2024 19 Dec'24

  Biden secures H-1B rule changes before Trump takes over

  Biden is instituting a series of H-1B regulatory changes that might not please Trump, a longtime critic of the visa program.

• December 18, 2024 18 Dec'24

  With Agentforce 2.0, Salesforce closer to autonomous AI

  Agentforce 2.0 is here as Salesforce pushes for Slack to be its foundation.

• December 16, 2024 16 Dec'24

  Trump's restructuring plan risks federal brain drain

  Trump's plan to restructure the U.S. government with layoffs, office relocations and RTO mandates could potentially drive skilled workers to quit.

• December 11, 2024 11 Dec'24

  FTC's Click to Cancel movement likely here to stay

  The FTC's Click to Cancel plan has staying power because numerous states are involved in the movement.

• December 06, 2024 06 Dec'24

  Grow with SAP expands cloud ERP access for SMBs on AWS

  The new offering is designed to provide companies with an easier way to implement S/4HANA Public Cloud Edition. While aimed at SMBs, it could prove useful to enterprises.

• December 05, 2024 05 Dec'24

  Supply chain wanes in 2025, but resilience remains key trend

  The supply chain might be losing its seat at the executive table, but the work must continue to provide more resilience and agility.

• December 05, 2024 05 Dec'24

  Ping fatigue sparks push for right-to-disconnect laws

  The fight for right-to-disconnect laws is heating up as workers push back against after-hours pings. The U.S. lags, but global momentum is at full-speed.

• December 03, 2024 03 Dec'24

  Apple's BYOD practices draw fire in lawsuit

  Apple's BYOD policies spark a fiery lawsuit, accusing the tech giant of turning employee personal devices into 'prison yards' that blur work-life boundaries and breach privacy.

• December 01, 2024 01 Dec'24

  AWS adds to Amazon Q in Connect, AI IVR, chat credit card

  AWS drops a big re:Invent update for Amazon Connect, including basic marketing functionality from the contact center side of CX.

• November 25, 2024 25 Nov'24

  Salesforce CIO: How agents change internal workflows

  In this Q&A, Salesforce CIO and Executive Vice President Juan Perez discusses the company's internal Agentforce rollout, among other topics.

• November 25, 2024 25 Nov'24

  Researchers: AI could polarize jobs, reshape future of work

  AI is driving an economic transformation that might be one of the biggest ever seen, a new National Academies study warns.

• November 22, 2024 22 Nov'24

  Planning for supply chain uncertainty under Trump

  Nothing is certain except death, taxes and supply chain disruptions. Companies should plan accordingly, especially as the administration changes hands.

• November 22, 2024 22 Nov'24

  Trump's federal cuts could undo diversity gains

  Trump's plan to slash federal jobs could threaten the government's efforts to build a diverse workforce.

• November 22, 2024 22 Nov'24

  OpenText bolsters AI agents, analytics; previews roadmap

  OpenText users get a passel of AI in the latest Cloud Editions release -- but also analytics and CCM tools.

• November 19, 2024 19 Nov'24

  Cloud ERP is deployment choice for top-tier systems

  Microsoft Dynamics 365 costs are highest and project duration longest of the top-tier ERP 'titans,' according to Panorama's annual report.

• November 19, 2024 19 Nov'24

  New Microsoft 365 Copilot AI agents focus on productivity

  New AI agents include a meeting facilitator to take notes, a project manager and an interpreter.

• November 15, 2024 15 Nov'24

  AI workplace adoption comes bundled with fear, guilt

  The adoption of AI is surfacing very human emotions for some employees, according to new survey data. Managers need to encourage its use to ease some of that discomfort.

• November 14, 2024 14 Nov'24

  CallMiner CEO talks generative AI, conversational intelligence

  When everyone's contact center now has a CX platform, specialists like CallMiner have to make implementation more straightforward for users, said CEO and founder Jeff Gallino.

• November 13, 2024 13 Nov'24

  Zendesk adds a twist to AI outcomes-based CX pricing

  Zendesk's dynamic pricing adds flexibility to subscriptions and outcomes-based pricing.

• November 13, 2024 13 Nov'24

  Apple Vision Pro's deluxe price hinders enterprise adoption

  The VR/AR market is becoming crystal clear: Companies don't want to spend thousands on headsets, as Microsoft and Apple have discovered.

• November 12, 2024 12 Nov'24

  Box expands AI capabilities with apps, app builder

  The GenAI tools are part of a new subscription named Enterprise Advanced.

• November 07, 2024 07 Nov'24

  ERP vendors launch professional services apps for SMBs

  Professional services ERP applications have niche appeal and offer useful capabilities. But analysts say how they'll fare in the market is still to be decided.

• November 07, 2024 07 Nov'24

  Experts brace for tougher H-1B crackdown in Trump's new term

  Getting an H-1B visa in President-elect Donald Trump's second term might be difficult, but advisors such as Elon Musk could help tap the anti-immigration brakes.

• November 05, 2024 05 Nov'24

  Gartner: AI isn't replacing HR workers

  It turns out AI needs humans -- especially in HR, where complex systems might thwart CEOs who want to replace humans with tech.

• November 05, 2024 05 Nov'24

  Salesforce Agentforce: An answer in search of a question?

  They used to be named Einstein Copilots. Now they're Agentforce autonomous agents. Salesforce's latest upgrade might be more than words.

• November 01, 2024 01 Nov'24

  As AI expands in HR, user caution grows

  Users don't want their next AI in HR deployment to be career ending, so they are rolling out new features with caution.

• November 01, 2024 01 Nov'24

  IAB, cable providers sue FTC to cancel Click to Cancel

  Not so fast, FTC. Cable providers, internet advertisers and the Michigan Press Association challenge the upcoming consumer protection rule.

• October 30, 2024 30 Oct'24

  GM's automated recruiting goal: From 60 days to 60 minutes

  General Motors is using an AI-enabled chatbot to handle tedious work in vetting candidates for recruiters. A big assist comes from automated scheduling.

• October 29, 2024 29 Oct'24

  Will.i.am talks AI in music, business and life

  As AI becomes more pervasive in music, business and life, the former Black Eyed Peas frontman and tech entrepreneur wonders where it's all going.

• October 29, 2024 29 Oct'24

  Gartner: AI, generational divide hurt work collaboration

  Work collaboration is on the decline due to a variety of issues, from remote work to AI chatbots, that reduce reliance on peers and managers, Gartner says.

• October 29, 2024 29 Oct'24

  Pegasystems expands generative AI in CX, BPA cloud platform

  The company's new 'coaches' aim to make AI-powered customer service responses sound less automated.

• October 24, 2024 24 Oct'24

  AWS, Box expand partnership for Q generative AI, app dev

  Box users get deeper AWS integrations that enable Q Business generative AI agents, as well as the capability to build apps in Bedrock, AWS' multi-LLM AI platform.

• October 23, 2024 23 Oct'24

  Certinia co-founder discusses generative AI for ERP, Salesforce

  Certinia, formerly FinancialForce, changed names and added customer success to its line of ERP tools for Salesforce. We discuss the transition with co-founder Deb Ashton.

• October 23, 2024 23 Oct'24

  ADP expands HR tools with Lyric HCM and WorkForce buy

  ADP has upgraded its HR enterprise platform with a new system, Lyric, that it says adapts to new management approaches.

• October 21, 2024 21 Oct'24

  FTC's quixotic quest to fix CX with Click to Cancel rule

  The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People, process, tech and a U.S. election.

• October 21, 2024 21 Oct'24

  Microsoft adds Copilot agents, design tools for 365, Dynamics

  Microsoft hopes the new tools will be enough to convince enterprises to move beyond testing and fully adopt Copilot.

• October 16, 2024 16 Oct'24

  AWS' Amazon Q in Connect adds more contact center GenAI

  AWS updates its contact center-specific version of its generative AI-powered agent, Amazon Q, for the company's Connect Contact Center as a Service platform.

• October 16, 2024 16 Oct'24

  SAP aims to simplify spend management with AI copilot

  SAP is injecting more generative AI into its Intelligent Spend Group via its Joule copilot. It also introduced new services for Business Network and Ariba.

• October 16, 2024 16 Oct'24

  IFS ups its industrial AI, sustainability capabilities

  IFS Cloud 24R2 includes new industrial AI capabilities and a sustainability module. Analysts like the company's practical approach to AI, but customers need questions answered.

• October 16, 2024 16 Oct'24

  Sitecore infuses DXP with generative AI marketing features

  Sitecore users, who typically build websites for large enterprises, now have automation for website building, marketing content and A/B testing.

• October 15, 2024 15 Oct'24

  Researchers: Work from home is key to business continuity

  Researchers detail advice to companies about work-from-home readiness in disaster-prone areas. On their list? Remote and hybrid work readiness.

• October 10, 2024 10 Oct'24

  Hurricane Milton makes a case for remote work

  Hurricane Militon and other powerful storms are a test of business resilience. One way to ensure continuing operations is to have the systems in place to support remote work.

• October 10, 2024 10 Oct'24

  Oracle Service platform adds autonomous AI agents

  Oracle adds a number of agents and dashboards to Oracle Service and Field Service as the company strives to provide users with capabilities that enable 100% AI autonomy.

• October 09, 2024 09 Oct'24

  SAP focuses on developer efficiency in Joule, Build update

  At SAP TechEd, the vendor unveiled new functionality for its generative AI copilot, Joule, as well as ABAP capabilities in its Build low-code/no-code platform.

• October 09, 2024 09 Oct'24

  Zendesk upends pricing for AI in customer service

  As it embeds generative AI into its customer service and employee service platform, Zendesk tries a novel idea: outcomes-based pricing based on tickets resolved.

• October 04, 2024 04 Oct'24

  Dockworkers' fight a warning about the future of work

  Dockworkers are fighting for the future of work, fearing automation will take their jobs. Even those who stay employed worry that the tech will strip their work of its worth.

• October 03, 2024 03 Oct'24

  Google rebrands contact center tech, adds more AI

  Google adds faster, more lightweight generative AI processing as it rechristens CCAI as Customer Engagement Suite. But Google's privacy protocols have been questioned in lawsuits.

• October 03, 2024 03 Oct'24

  Acumatica ERP debuts new UI, industry-specific capabilities

  Acumatica unveiled a new UI and hundreds of new AI- and ML-based capabilities in Acumatica 2024 R2's Construction, Distribution, Manufacturing and Retail editions.

• October 01, 2024 01 Oct'24

  Ex-EEOC commissioner: AI in HR could cut bias in hiring

  Keith Sonderling, a former U.S. Equal Employment Opportunity Commission member, argues at the HR Technology Conference that properly implemented AI can reduce bias in hiring.

• October 01, 2024 01 Oct'24

  Rise with SAP sweetens U.S. Sugar's cloud move

  Faced with an aging on-premises ERP system, U.S. Sugar took time to plan a move to S/4HANA Cloud and settled on Rise with SAP when it felt the conditions were right.

• September 26, 2024 26 Sep'24

  AI helps to spark skills vs. seniority debate at HR Tech

  Skills emerged as a major topic for debate at the HR Tech Conference this week, where discussions focused on the effects of this AI-enabled change in hiring.

• September 26, 2024 26 Sep'24

  Onapsis debuts SAP security capabilities for BTP

  New capabilities from Onapsis are aimed at enabling customers to assess security for and protect SAP Business Technology Platform from configuration and other vulnerabilities.

• September 25, 2024 25 Sep'24

  At HR Tech, experts consider future of human judgment

  The role of AI versus human judgment is being debated at this week's HR Tech Conference. HR managers see a dividing line, even if they are unsure about where it is.

• September 23, 2024 23 Sep'24

  Salesforce Agentforce, Microsoft Copilot AI battle heats up

  After rebranding Einstein copilot products as 'agents,' Salesforce CEO Marc Benioff likened Microsoft Copilot AI to Clippit, also known as Clippy, the original intelligent agent.

• September 20, 2024 20 Sep'24

  Amazon's return-to-office order bucks job flexibility trend

  Despite Amazon's return-to-office order, remote and hybrid work significantly helps recruitment and retention -- and remain popular options in tech.

• September 19, 2024 19 Sep'24

  Plex adds connected worker capabilities to MES

  Connected worker capabilities are now part of the Plex smart manufacturing platform, designed for manufacturers to address worker shortages and improve safety and productivity.

• September 19, 2024 19 Sep'24

  Benioff: Self-driving taxis part of autonomous AI's 'moment'

  With GenAI powering Salesforce's new autonomous CX agents and Waymo's fleet of self-driving taxis around San Francisco, AI is having a 'moment.'

• September 18, 2024 18 Sep'24

  Workday update takes AI in HR in new directions

  Workday says it is advancing AI in HR with a series of platform upgrades that handle complex problems and build answers that capture the context around the data.

• September 18, 2024 18 Sep'24

  HubSpot adds Breeze generative AI agents, analytics to platform

  Hubspot users get their generative AI infusion that includes souped-up bots, a no-code workflow builder, sophisticated content generation and marketing analytics.

• September 17, 2024 17 Sep'24

  Salesforce's ambitions for Agentforce platform come to light

  Salesforce aims for the stars with its Agentforce platform; it remains to be seen how far it will get at a time when many companies still need to get their data ready.

• September 13, 2024 13 Sep'24

  Oracle upgrades skills management as U.S. workforce shifts

  Oracle has upgraded its skills management platform, making it industry-specific where needed and giving management and employees more control over their skills needs.

• September 12, 2024 12 Sep'24

  Salesforce reveals more on Agentforce autonomous AI agents

  Salesforce seizes on the concept of agentic AI to automate sales and service processes. The company holds fast to the idea the AI agents will assist humans -- not replace them.

• September 12, 2024 12 Sep'24

  AI and sustainability on tap for Oracle Cloud applications

  Oracle unveils new capabilities for AI use cases, smart manufacturing and sustainability for Oracle Cloud SCM applications at Oracle CloudWorld this week.

• September 11, 2024 11 Sep'24

  NetSuite ERP gets Redwood UX, more AI and procurement

  At SuiteWorld, Oracle NetSuite showed a new Redwood Design System UX, as well as AI embedded across applications, a new procurement application and data sharing with Salesforce.

• September 11, 2024 11 Sep'24

  Lawmakers take aim at employee monitoring software

  AI-enabled employee monitoring software's role in measuring performance is raising concerns that it might help automate hiring, firing and promotion decisions.

• September 11, 2024 11 Sep'24

  Oracle focuses on CX platform as it exits ad business

  Oracle rolls out generative AI tools for sellers, beefs up CDP to reinforce B2B buying and selling team interactions, and adds industry-specific features.

• September 09, 2024 09 Sep'24

  Salesforce Industries clouds for verticals adds 100 AI features

  A new AI toolkit for Salesforce's industry-specific clouds delivers more than 100 features for companies in 15 industries to automate common tasks, each with their own data model.

• September 06, 2024 06 Sep'24

  Certinia adds Customer Success Cloud to its lineup

  Certinia bolsters its professional services software platform with the release of CS Cloud for customer success management shortly after its summer update to its PS Cloud offering.

• September 06, 2024 06 Sep'24

  Salesforce intros action models to fuel AI agentic workflows

  Salesforce looks to push itself into a leadership position with new large action models. The first mover advantage is good but puts the vendor in a delicate position.

• September 05, 2024 05 Sep'24

  Salesforce Foundations opens up marketing, ecomm features

  Enterprise Salesforce users will get Foundations, a basic set of tools and Data Cloud functionality to complement their Sales and Service modules.

• September 03, 2024 03 Sep'24

  Mueller latest to leave SAP leadership ranks

  SAP CTO Juergen Mueller is leaving the company as the result of an incident at an event, leaving questions about the direction of SAP's Business Technology Platform.

• August 29, 2024 29 Aug'24

  U.S. losing STEM war due to immigration policy, global fight

  As global competition for STEM students intensifies, other nations are improving foreign talent recruitment. A new report faults U.S. immigration policy for this outcome.

• August 29, 2024 29 Aug'24

  Salesforce and Genesys discuss CX strategy, coopetition

  Competing tech companies are partnering up to give customers what they need faster. Salesforce and Genesys share how they're doing just that in the contact center market.

• August 28, 2024 28 Aug'24

  SAP-Collibra deepen integrations for Datasphere

  SAP and Collibra expand their partnership, integrating Collibra's data governance tools into SAP Datasphere, bolstering data management and governance for AI and analytics.

• August 27, 2024 27 Aug'24

  FTC Click to Cancel, other regs coming to CX tech

  The FTC, FCC and DOT are flexing their muscles to help consumers. Some rules are regulatory law; other proposals await the outcome of the U.S. presidential election.

• August 22, 2024 22 Aug'24

  Salesforce GenAI, data tools likely major Dreamforce themes

  We read the tea leaves of Salesforce's summer product releases, executive interviews and Winter '25 release notes to figure out what's coming at Dreamforce.

• August 21, 2024 21 Aug'24

  Over 50% of job decline from high-tech employment sectors

  Job occupations that lead in high-tech employment take the largest hit in the U.S. government's revision of employment data.

• August 21, 2024 21 Aug'24

  STEM education challenged by rapid technological shifts

  As technology changes with increasing speed, so is the evolution of STEM education. Workforce demands are shifting toward interdisciplinary skills and lifelong learning.

• August 16, 2024 16 Aug'24

  AI breaks ageism barriers for older entrepreneurs

  AI and demographics are transforming entrepreneurship, according to VC Katerina Stroponiati, whose new firm focuses on funding startup founders ages 50 and older.

• August 15, 2024 15 Aug'24

  As AI evolves, manufacturing will face an old data problem

  New capabilities in AI technology hold promise for manufacturers, but companies should proceed carefully until issues such as data quality are resolved.

• August 14, 2024 14 Aug'24

  For workers, AI's chief impact might be distress

  Early evidence suggests AI is reducing the need for some workers, such as those in customer service, and concern about AI's impact is evident in an ongoing survey.

• August 08, 2024 08 Aug'24

  Box acquires Alphamoon intelligent document processing tech

  Paper and unstructured PDFs need more help to be ingested into and findable within enterprise knowledge repositories. Enter generative AI to bridge the gap.

• August 07, 2024 07 Aug'24

  SAP clean core approach changes game for SIs

  As SAP pushes its clean core methodology for S/4HANA Cloud environments, the partners who customized legacy SAP systems will need to evolve their business models.

• August 07, 2024 07 Aug'24

  Adobe rolls out B2B generative AI app for CRM, marketing

  As enterprises determine where the value is in deploying and paying for generative AI in their marketing and sales operations, Adobe releases its own entrant.

• August 01, 2024 01 Aug'24

  SupportLogic acquires xFind for customer service experience AI

  Startup SupportLogic buys xFind to add generative AI to its service analytics platform, and in the process takes on much larger competition such as Qualtrics, Medallia and Verint.

• July 31, 2024 31 Jul'24

  Salesforce, Box integrate document AI into Slack

  As Salesforce prepares to roll out its own generative AI tools for Slack this fall, Box adds AI for joint users, who can use GenAI on their Box content in Slack channels.

• July 30, 2024 30 Jul'24

  Julia White, Scott Russell to leave SAP executive board

  Two executive board members will depart SAP in a move that the company says is both to streamline the structure of the board and to focus on its AI-first strategy.

• July 30, 2024 30 Jul'24

  Workday, Salesforce to integrate data with AI by year's end

  Workday, the first SaaS provider in the Salesforce Zero Copy Partner Network, will integrate data with Salesforce, allowing AI-driven queries across HR, financial and CRM platforms.

• July 30, 2024 30 Jul'24

  Generative AI poised to upend legal sector

  Some industries might be wary of generative AI, but not legal. We find out how -- and why -- attorneys are embracing it in this Q&A with eDiscovery AI's founder, Jim Sullivan.

• July 29, 2024 29 Jul'24

  Manufacturing ERP vendors on a shopping spree

  Looking to strengthen their platforms, midmarket ERP vendors have recently snapped up smaller tech companies that add industry-specific functionality and advanced technologies.

• July 19, 2024 19 Jul'24

  U.S. continuous security clearance vetting hits IT disaster

  U.S. continuous security clearances system faces severe delays and budget overruns. The now $1.7B project is years behind schedule, affecting millions of federal workers.

• July 17, 2024 17 Jul'24

  OpenText broadens content AI services in quarterly release

  OpenText adds generative AI tools for enterprise information management, security, business process mining and more in its 24.3 Cloud Editions update.

• July 17, 2024 17 Jul'24

  Salesforce to release autonomous AI customer service agents

  Salesforce's next generation of customer service chatbots will use sharpened AI tools -- and, in theory, wits -- to choose their own adventure among Flows and actions.

• July 15, 2024 15 Jul'24

  Judge allows AI lawsuit against Workday to proceed

  A court partially allows a lawsuit against Workday to advance, raising questions about AI's role in hiring. The case may set precedent for applying discrimination laws to AI tools.

• July 12, 2024 12 Jul'24

  Humans in the loop won't prevent AI disasters, experts say

  National Academies workshops reveal skepticism that humans in the loop could prevent an AI mishap. Experts highlight human flaws and AI's disarming nature as concerns.

• July 10, 2024 10 Jul'24

  Companies reassess generative AI in supply chain tech

  GenAI and other tech is being used to tackle supply chain challenges such as high costs and disruption, but organizations are often slowing GenAI projects for more complex uses.

• July 09, 2024 09 Jul'24

  Amid layoffs, UKG is hiring, especially in India

  UKG, citing a need to redirect its spending, cut more than an estimated 2,000 employees. But its hiring continues, with many jobs based in India, some with U.S. support roles.