News

News

• February 13, 2024 13 Feb'24

  Oracle Fusion Cloud SCM adds to logistics management

  New applications in Oracle Fusion Cloud SCM for transportation and trade management are intended to help companies manage logistics networks and deal with supply chain disruptions.

• February 08, 2024 08 Feb'24

  GenAI's job threat turns up in job ads, not layoffs

  Adoption of generative AI is akin to offshore outsourcing, where low-level tasks are shifted elsewhere. Instead of work going to India, it's now going to the machine.

• February 07, 2024 07 Feb'24

  Email marketers feel Google, Yahoo DMARC policy change

  As marketers face changes to email authentication and third-party cookie deprecation, contact centers are a treasure trove of first-party data to drive multichannel campaigns.

• February 01, 2024 01 Feb'24

  New H-1B visa rule promises fairer play, but higher stakes

  A U.S. H-1B lottery rule change aims to reduce fraud by allowing only one lottery entry per candidate, potentially putting some beneficiaries in a strong position.

• February 01, 2024 01 Feb'24

  Acumatica ERP to expand with Professional Services Edition

  At Acumatica Summit 2024, the cloud ERP vendor for SMBs unveiled a new Professional Services Edition and focused on delivering customer-centered AI capabilities.

• January 31, 2024 31 Jan'24

  Former Workday co-CEO takes helm at Eightfold

  Former Workday co-CEO Chano Fernandez joins Eightfold AI in a similar role, advocating for unbiased, skills-based hiring and navigating new AI regulations.

• January 30, 2024 30 Jan'24

  New Rise with SAP program targets barriers to cloud moves

  The Rise with SAP Migration and Modernization program includes cost incentives and services aimed at on-premises customers reluctant to move to S/4HANA Cloud.

• January 29, 2024 29 Jan'24

  In Congress, remote work policy debate hides facts

  U.S. House Republicans criticize the Interior Department's remote work policy, saying it lowers productivity. Selective omissions of data challenge these claims.

• January 24, 2024 24 Jan'24

  SAP restructuring focuses on AI, affects 8,000 employees

  Amidst strong earnings results, SAP announced a restructuring plan that focuses the company on AI-based growth, with 8,000 employees expected to be reskilled or leave.

• January 24, 2024 24 Jan'24

  Box acquires no-code document automation tool Crooze

  The acquisition gives Box both the talent and the technology Crooze provided for large customers, according to Box's vice president of product strategy.

• January 24, 2024 24 Jan'24

  Pegasystems unveils AI assistant for knowledge management

  The workflow automation vendor aims to simplify informational querying processes with an iterative conversational interface that can automatically search all data sources.

• January 22, 2024 22 Jan'24

  Build that elusive, winning generative AI business strategy

  Analysts explain why so few enterprises can come up with generative AI strategies that can prove its value in hard dollars. Spoiler alert: First you need a problem to solve.

• January 19, 2024 19 Jan'24

  Salesforce unveils retail shopping and marketing AI tools

  The CRM vendor brings generative AI to analytics and management tools for businesses' marketing teams and Copilot for Shoppers for swifter product discovery and purchase.

• January 18, 2024 18 Jan'24

  In Davos and Washington, AI warfare and AI skills are linked

  Lawmakers are discussing AI's effects on national defense and the economy as well as considering ways to develop a workforce that can meet the challenge.

• January 17, 2024 17 Jan'24

  At Davos, a warning that AI is coming for white-collar jobs

  White-collar workers need critical thinking skills and a willingness to learn to remain competitive in a workplace with AI, business leaders at the World Economic Forum say.

• January 17, 2024 17 Jan'24

  Microsoft delivers Copilot Pro, eliminates 300 seat minimum

  Copilot Pro, a faster version of Microsoft's AI tool, debuts with features such as 'roll your own GPT,' where users can build custom LLMs, along with looser license requirements.

• January 16, 2024 16 Jan'24

  FCC adopts lead generation rules to protect consumer privacy

  The new rules aim to protect consumers from scam communications perpetuated by robocalls and robotexts and give consumers the ability to choose which companies can contact them.

• January 12, 2024 12 Jan'24

  SAP debuts 4 AI-based retail capabilities

  At the National Retail Federation 2024 conference, SAP will feature new retail capabilities for predictive demand planning, predictive replenishment of goods and order management.

• January 12, 2024 12 Jan'24

  Automation has significant role in Citi's big layoff

  Citigroup plans to lay off 20,000 over three years due to increased technology spending and automation improvements. This aims for productivity savings.

• January 11, 2024 11 Jan'24

  White House H-1B visa proposals spur controversy

  H-1B regulatory reforms risk legal challenges, while industry and critics debate the necessity. Proposed rules favor technical skills, but face pushback from various groups.

• January 11, 2024 11 Jan'24

  SAP's stance on cloud-only innovation needs clarity in 2024

  SAP must focus on delivering technical and business value for all customers in 2024 rather than alienating some by offering modern technologies for S/4HANA Cloud users only.

• January 10, 2024 10 Jan'24

  DXP vendors: More generative AI tools for websites to come

  Generative AI has given designers, marketers and digital experience leaders new tools to more quickly create better, tightly personalized websites. DXP vendors plan to deliver more.

• January 10, 2024 10 Jan'24

  Zendesk acquires Klaus for AI-backed quality assurance in CX

  The customer service vendor acquires the vendor to build out its workforce management capabilities and bring a more integrated experience for users with both applications.

• January 05, 2024 05 Jan'24

  4-day workweek bills use tax breaks to win HR support

  Four-day workweek initiatives in some U.S. states faced early setbacks, but now seek to gain traction through voluntary business pilots incentivized by tax credits.

• January 04, 2024 04 Jan'24

  Google begins phasing out third-party cookies in Chrome

  The search giant starts limiting cross-site tracking to respond to consumer privacy concerns, while aiming to preserve ad revenue and skirt pushback from U.K. regulators.

• January 03, 2024 03 Jan'24

  Cloud, integrations top ERP trends in 2024

  Cloud migrations, generative AI and expanded functionality will dominate ERP discussions in 2024, as this legacy tech continues to try to adapt to meet business needs.

• December 21, 2023 21 Dec'23

  Apple's spatial computing could make offices less relevant

  Apple's upcoming Vision Pro, a spatial computing platform, could revolutionize virtual collaboration, potentially making traditional offices less important.

• December 20, 2023 20 Dec'23

  Abandoning Figma merger will cost Adobe $1 billion

  EU and U.K. regulators' concerns about 'future competition,' a fairly new antitrust argument, spurs Adobe to cancel $20 billion deal to acquire Figma.

• December 20, 2023 20 Dec'23

  Compound natural disasters emerge as new HR risk

  Compounding natural disasters is something businesses will need to plan for. Employees face physical recovery and mental health issues, affecting work performance.

• December 11, 2023 11 Dec'23

  Atlassian releases AI capabilities for Jira and Confluence

  The new capabilities show the rising prominence of software development copilots and lay the foundation for better knowledge management in an organization.

• December 08, 2023 08 Dec'23

  Recruiting tech glitch adds to military's recruiting struggles

  The U.S. Navy, Army and Air Force all faced recruiting shortfalls this year thanks to labor market competition. But challenges include inadequate recruiting technology.

• December 06, 2023 06 Dec'23

  Stepping into the collaborative workplace in virtual reality

  Some see immersive, 3D collaboration spaces as an upgrade from video conferencing because they offer better opportunities for socializing, brainstorming, onboarding and training.

• December 06, 2023 06 Dec'23

  IFS Cloud bolsters ESG reporting, reverse supply chains

  IFS Cloud 23R2 includes new capabilities for ESG tracking and reporting, improved circular operations, manufacturing scheduling and planning, and mobile field service UI.

• December 06, 2023 06 Dec'23

  Plants, natural light in office environments boost well-being

  Studies show that adding natural elements to office environments can reduce stress and boost productivity. They might also help attract workers back to the office.

• December 06, 2023 06 Dec'23

  In 2023, generative AI made inroads in customer service

  This year saw the rise of new intelligent capabilities for contact centers to support human and virtual agents in their abilities to deliver effective answers and services faster.

• December 01, 2023 01 Dec'23

  Republican skepticism over federal telework gets airing

  House Republicans put federal agencies on the defensive over federal telework, with two lawmakers suggesting that working from home is equivalent to sitting on a couch all day.

• November 30, 2023 30 Nov'23

  Accenture, SAP partner on supply chain visibility

  A partnership between Accenture and SAP builds supply chain capabilities on SAP IBP that enables organizations to identify and respond to changes in supply, demand and inventory.

• November 29, 2023 29 Nov'23

  White House unveils plan to build supply chain resilience

  New Biden administration actions for supply chains include a cross-governmental council, use of the Defense Production Act for essential medicines, and data sharing and analytics.

• November 28, 2023 28 Nov'23

  VMware layoffs a familiar Broadcom story

  Broadcom has started laying off VMware employees this week, a move that reminds some of how it proceeded when it acquired CA Technologies in 2018.

• November 28, 2023 28 Nov'23

  AWS Amazon Connect adds generative AI for the contact center

  The tech giant unveils generative AI capabilities, reminding CX competitors that it has a long history with conversational AI and can offer many intelligent customer service tools.

• November 27, 2023 27 Nov'23

  AWS' remote work gambit: Amazon WorkSpaces Thin Client

  AWS rolls out a computer in a Fire TV Cube box. The $195 device gives enterprises an inexpensive end-user hardware option for remote workers and promises tighter data security.

• November 22, 2023 22 Nov'23

  Altman to return after OpenAI employees threaten mass exodus

  OpenAI employees have some of the most in-demand skills in tech. When a majority threatened to resign over Sam Altman's firing, they had and used that leverage.

• November 21, 2023 21 Nov'23

  SAP's Mirakl integration improves B2B e-commerce experience

  Mirakl's platform lets B2B e-commerce companies create an online shopping experience that is more like B2C -- easier to configure, with a simpler interface for the end user.

• November 20, 2023 20 Nov'23

  Acquia takes on web content accessibility with Monsido buy

  Acquia adds generative AI and accessibility checker tools to its digital experience platform; partnerships avail close integrations of A/B testing and content personalization tools.

• November 17, 2023 17 Nov'23

  Lawmakers look at how policy hurts employee retention

  The U.S. is coming to a crossroads in its quest to maintain a healthy economy. Experts suggest expanding child care support and parental leave policies to boost labor supply.

• November 16, 2023 16 Nov'23

  Microsoft adds AI tools for Copilot in Teams, collaboration

  New generative AI capabilities enhance real-time meeting notetaking by identifying each speaker and enabling users to convert meeting discussion points into whiteboard formats.

• November 16, 2023 16 Nov'23

  Copilot generative AI comes to Dynamics 365 Field Service

  Aimed at improving frontline worker performance, Copilot GenAI capabilities will be integrated into Microsoft Dynamics 365 Field Service, providing access to critical job data.

• November 15, 2023 15 Nov'23

  Equipping hiring managers to spot GenAI job candidates

  The use of generative AI in crafting resumes and cover letters poses challenges to hiring managers, as it could exaggerate qualifications and influence interview responses.

• November 15, 2023 15 Nov'23

  Microsoft adds more AI tools to Copilot for Sales, Service

  The new capabilities let sales and service teams access customer information from apps such as a knowledge base or CRM system using natural language prompts in Microsoft platforms.

• November 13, 2023 13 Nov'23

  Acquia CEO on DXP's future, content AI, acquisition strategy

  After almost a year in the position, Acquia CEO Stephen Reny discusses the company's digital experience platform, and how AI and acquisitions will figure into its evolution.

• November 08, 2023 08 Nov'23

  Zendesk unveils tools for agents to improve customer service

  The customer service and CRM vendor unveiled no-code tools, including a layout builder to let teams customize agent interfaces for specific roles and workflows.

• November 02, 2023 02 Nov'23

  Biden seeks H-1B work visa changes as 2024 politics heat up

  Biden's administration proposes H-1B visa changes to curb fraud and redefine specialty occupation criteria, which could increase costs for employers.

• November 02, 2023 02 Nov'23

  SAP unveils AI-focused developer tools at TechEd

  SAP debuted AI-infused products for improved developer productivity: SAP Build Code for pro developers, a HANA Cloud vector database and the AI Foundation collection of services.

• November 02, 2023 02 Nov'23

  Microsoft's Copilot AI assistant brings upside, cost and risk

  Microsoft's Copilot AI assistant arrives for office productivity apps. Not everyone's going to buy it at once, and it does come with risks common to all generative AI.

• November 01, 2023 01 Nov'23

  Mural intros Mural AI, integrates with Microsoft 365 Copilot

  The integration of Copilot into the visual collaboration platform shows how vendors are working together to bring customers generative AI tools that interoperate between systems.

• November 01, 2023 01 Nov'23

  Metals recycler uses SAP BTP to make S/4HANA fit for purpose

  SAP Business Technology Platform is proving itself to be a flexible development and integration toolkit, helping companies customize SAP and connect diverse systems and data.

• November 01, 2023 01 Nov'23

  Box adds Google Vertex AI integration for document AI

  Box deepens Google partnership to add Vertex AI features, availability in Google Cloud Marketplace, and additional Google Workspace and Google Cloud Platform integrations.

• November 01, 2023 01 Nov'23

  Fear of AI might increase workplace turnover

  The fear of AI in the workplace may lead to increased employee turnover, costing millions in attrition and lost productivity. Transparency about AI use can mitigate concerns.

• October 26, 2023 26 Oct'23

  Grow with SAP tries to make midmarket a big market

  Midmarket organizations may find S/4HANA Cloud via Grow with SAP an attractive vehicle to the cloud. But SAP faces challenges in going after the market segment.

• October 25, 2023 25 Oct'23

  Planning provides map for Dynamics 365 ERP journey

  Midmarket beverage-maker Talking Rain used a carefully planned process to select and implement Microsoft Dynamics 365 ERP as the system that fits its future needs.

• October 25, 2023 25 Oct'23

  SAP broadens CX offerings with new AI tools for Joule

  The ERP software vendor brings AI-based tools to strengthen identity and data security as well as end-to-end personalization to highlight its customer experience offerings.

• October 25, 2023 25 Oct'23

  The human problem with generative AI in HR

  Generative AI's integration into HR software and processes presents both internal and external challenges, with concerns ranging from technology errors to human complacency.

• October 25, 2023 25 Oct'23

  SurveyMonkey launches Build with AI to create surveys faster

  The vendor releases generative AI capabilities to let users build custom questionnaires quickly and incorporate prompts that will yield better responses from customers.

• October 24, 2023 24 Oct'23

  Cisco unveils Webex AI tools for hybrid work, contact center

  The vendor's new Webex AI offerings include Real-Time Media Models to track users' voices and movements and Webex AI Assistant tools for making, altering and suggesting messages.

• October 23, 2023 23 Oct'23

  Feds look for AI fingerprints in HR job rejections

  The U.S. Equal Employment Opportunity Commission is working to learn all it can to detect AI-based discrimination in screening, recruiting and hiring.

• October 20, 2023 20 Oct'23

  OneDrive 3.0 gets Microsoft 365 Copilot, refreshed interface

  Microsoft dusts off its OneDrive cloud file-sharing utility and adds connectivity to Microsoft 365 Copilot AI digital assistant, a new look and more features coming in December.

• October 18, 2023 18 Oct'23

  Oracle NetSuite follows generative AI trend in ERP

  A generative AI assistant, financial close modules, new user based licensing and customer benchmarking top the list of new features in NetSuite cloud ERP at SuiteWorld 2023.

• October 16, 2023 16 Oct'23

  Talkdesk expands its AI offerings for the contact center

  The cloud-based contact center provider adds more tools to monitor large language model-supported capabilities, which are becoming commonplace offerings for CX vendors.

• October 13, 2023 13 Oct'23

  SAP dangles bigger carrots for S/4HANA Cloud, Rise

  SAP unveiled products and services to spur cloud migrations, including the new S/4HANA Cloud, private edition; a premium plus package for Rise with SAP; and migration services.

• October 12, 2023 12 Oct'23

  Box and OpenAI CEOs discuss the future of enterprise AI

  OpenAI and Box founders discuss the rise of generative AI in the enterprise and how it will change knowledge workers' routines and influence business overall.

• October 11, 2023 11 Oct'23

  GenAI moves into enterprise spend at SAP Spend Connect

  At Spend Connect Live, SAP unveiled plans to embed generative AI into its spend management applications and introduced its Spend Control Tower for enterprise spend analysis.

• October 11, 2023 11 Oct'23

  Adobe unveils Firefly AI models to quickly make vivid images

  The CX and multimedia vendor amps up its generative AI image creation offerings with Prompt Guidance, vector graphic production, template generation and photo-style image tweaks.

• October 11, 2023 11 Oct'23

  New Box Hubs uses AI to curate content, target users

  The vendor adds a new internal publishing system to its stable of content management tools. It enables users to curate and publish select content within an organization.

• October 10, 2023 10 Oct'23

  OpenText's Aviator AI services 10 years in the making

  OpenText's AI services for content, operations, DevOps, security and digital experience represent a blend of homegrown, acquired and licensed technologies.

• October 06, 2023 06 Oct'23

  Infor Enterprise Automation looks to ease RPA for ERP

  Infor unveiled Enterprise Automation, which is designed to help customers bring RPA to Infor cloud ERP applications and Developer Portal, a development and integration environment.

• October 06, 2023 06 Oct'23

  HR costs rise as data suggests tech can cut HR staff

  New research shows that high-performing HR departments leverage tech and have 40% fewer HR staff. But one expert advised caution when adopting 'shiny, new' capabilities.

• October 05, 2023 05 Oct'23

  When integrating generative AI and ERP, focus on use cases

  ERP vendors are rapidly introducing new AI functionality, but experts caution against the hype and advise using the tried-and-true playbook of looking within first.

• October 03, 2023 03 Oct'23

  Zendesk offers more AI tech with AI for Voice, AI bots

  The customer experience vendor released intelligent bots to quickly answer customers' questions and unveiled a tool to summarize transcripts of customer calls with agents.

• October 03, 2023 03 Oct'23

  HR vendors agree: Generative AI isn't hype

  The generative AI race is on as major HR vendors discuss how they plan to integrate the tech into their applications and make it available to customers in the coming year.

• October 03, 2023 03 Oct'23

  Zoom expands workspace offerings with AI-supported Zoom Docs

  The videoconferencing vendor unveiled a document creation product that features AI Companion and content organization components to build layouts and workflows and manage data.

• October 03, 2023 03 Oct'23

  Project management vendor Asana brings AI to Work Graph

  The project management platform vendor brings 'smart' tools to its work efficiency monitoring tool to unearth specific problems and identify concrete ways teams can solve them.

• October 02, 2023 02 Oct'23

  Supreme Court rejects IT worker challenge of OPT

  The Supreme Court declined to hear a challenge against the Optional Practical Training program, which allows STEM grads to work in the U.S. for up to three years on an F-1 visa.

• September 28, 2023 28 Sep'23

  Workday: Conversational AI will change how we work

  In six to 12 months, Workday will roll out generative AI uses for everything from job description writing to contract verification. Conversational AI will be part of the UI.

• September 28, 2023 28 Sep'23

  SAP joins generative AI crowd with Joule

  SAP's Joule is the company's generative AI assistant for its cloud portfolio, but the technology is still in the early stages and the ERP giant will need to prove its value.

• September 26, 2023 26 Sep'23

  SurveyMonkey Forms has new templates, pre-built prompts

  The vendor brings new capabilities such as pre-built question fields with Forms, an online form creation tool, to make it easier for businesses to collect data from customers.

• September 25, 2023 25 Sep'23

  Shopify adds Audiences integrations for more segmentation

  The e-commerce vendor builds on its customer segmentation capabilities by adding platform integrations with Snapchat, Criteo and TikTok for creating lists of target contacts.

• September 21, 2023 21 Sep'23

  Emissions data strengthens case for remote, hybrid work

  A Cornell University-Microsoft study shows that remote work cuts carbon emissions, but how much depends on the model itself as one day of working from home a week is negligible.

• September 20, 2023 20 Sep'23

  Oracle adds employee recognition, rewards to its cloud HCM

  Oracle boosts its Cloud HCM suite with an employee recognition platform and healthcare-tailored workforce scheduling tool, leveraging insights from its $28B Cerner Corp. purchase.

• September 19, 2023 19 Sep'23

  Industrial operations needs open technology ecosystem

  To fully realize the productivity promises of Industry 4.0, manufacturers need to take an open ecosystem approach that integrates proprietary OT systems with IT systems.

• September 19, 2023 19 Sep'23

  Smartsheet scales project management for larger customers

  The work collaboration platform vendor's updates scale capabilities for task views, high-volume data management and visualizations to simplify organization for larger customers.

• September 19, 2023 19 Sep'23

  Oracle's CX GenAI tools consolidate data, manage knowledge

  The cloud platform vendor unveiled GenAI tools to increase productivity for marketers, sales teams and customer service agents by creating content and retrieving information.

• September 18, 2023 18 Sep'23

  Zoom releases work management tools for the contact center

  The video conferencing vendor expands its CCaaS offerings with its Workforce Engagement Management suite, which includes forecasting and scheduling tools for agents and managers.

• September 15, 2023 15 Sep'23

  Industry 4.0 manufacturing success depends on enabling people

  Industry 4.0 success requires giving frontline workers the digital tools they need to solve problems and open, rather than closed, systems to drive collaboration.

• September 15, 2023 15 Sep'23

  Employers cutting remote, hybrid work from tech job ads

  Employers are being less upfront in job ads about the possibility of remote and hybrid work. The percentage of tech job ads that mention it has declined from a peak last summer.

• September 14, 2023 14 Sep'23

  Social media marketing strategies: Cut cliches, add opinions

  Effective online engagement with customers starts with conversations that use feelings and opinions, rather than cliches and facts, to build lasting relationships.

• September 13, 2023 13 Sep'23

  Pegasystems releases new GenAI tools for Pega Infinity '23

  The vendor is out with new GenAI features for Pega Infinity '23. It also renews its business process management focus and makes other updates generally available.

• September 12, 2023 12 Sep'23

  Salesforce unveils Einstein 1 to embed AI in every app

  The CRM vendor unveils a suite of new capabilities for its revamped AI platform, including a genAI Copilot in every app, and a way to customize the Copilot's functions.

• September 07, 2023 07 Sep'23

  SAP acquires enterprise architecture vendor LeanIX

  LeanIX recently launched a generative AI assistant to help companies map application portfolios, technology that may have helped make this SAP partner attractive to buy.

• September 06, 2023 06 Sep'23

  HubSpot unveils AI-based Campaign Assistant, LinkedIn tie-in

  The CRM vendor unveiled a virtual assistant tool, Campaign Assistant, to help marketers build campaigns and an integration between HubSpot and LinkedIn Sales Navigator.

• September 06, 2023 06 Sep'23

  HubSpot unveils AI capabilities, releases Sales Hub tools

  The CRM vendor unveiled virtual assistants to automate customer service and project future sales, and released tools to centralize sales reps' daily tasks and prioritize leads.