Patient satisfaction and experience
Patient engagement technology has helped streamline the patient care journey as consumers become accustomed to strategies other service sectors have adopted. Consumer-centric apps form healthcare’s digital front door to improve patient engagement, drive loyalty and ease access to care.
Top Stories
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News
21 Jul 2026
Survey: Hospital brand loyalty drives care access decisions
U.S. News survey data show that patient loyalty is increasingly being placed in the hospital brand, likely because patients want a comprehensive care experience. Continue Reading
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News
20 Jul 2026
How primary care can implement patient-centered AI policy
Patients are aware of the risks of AI use, so primary care offices need to implement a patient-centered AI policy enabling disclosure and consent. Continue Reading
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News
25 Aug 2016
How Social Media Support Groups Enhance Patient Experience
New research shows that the internet can enhance patient experience through social support groups. Continue Reading
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Feature
05 Aug 2016
How Patient Engagement Supports Chronic Disease Management
In order for providers to be successful in chronic disease management, they must employ strong patient engagement strategies. Continue Reading
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News
01 Apr 2016
How Hospital Environments Affect Patient Satisfaction Levels
To improve patient satisfaction, hospitals should improve personal patient relationships, hospital policies affecting patients, and the environment in which patients receive care. Continue Reading
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News
29 Mar 2016
Understanding Generational Differences in Patient Engagement
While millennials may want more patient engagement through health IT, members of the silent generation look for provider direction in their care. Continue Reading
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News
07 Mar 2016
3 Ways Social Media in Healthcare can Improve Patient Engagement
Between improving provider communication and building a healthcare-oriented community among patients, social media holds a lot of promising in improving patient engagement. Continue Reading