human-centric BPM

Human-centric business process management is an approach to BPM  that considers human skills and activities first and uses automated functions to support them.

A major feature of human-centric BPM is increased flexibility and adaptability on the practice end of business processes, enabling workers to more easily update policies and respond to events.

Human-centric BPM suites usually support the ability to reassign work, put it on hold and return to it later. As a result, benefits can include reduced risk, higher rates of compliance, enhanced management support and improved interaction with clients. Most BPM suites include human-centric BPM features.