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Upcoming SAP CX features to focus on content and marketing AI

SAP is moving deliberately to build more CX connections across its platforms -- for example, plugging ERP data into marketing to spin up campaigns.

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4 potential risks from shadow AI use in accounting

Lack of AI oversight can lead to an increase in risk for any department, including accounting. Learn more about the risks of shadow AI.

AI makes workers faster -- and reviewers busier

AI productivity gains can disappear when review, verification and exception handling pile up elsewhere. CIOs need to measure the downstream work, not just the initial speed.

Self-improving AI is widening what counts as a software change

AI systems are beginning to propose changes to agents' prompts, tools and models. CIOs must decide what counts as a change and how far the evidence lets it travel.

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