Get started

Get started

Bring yourself up to speed with our introductory content.

• content management (CM)

  Content management (CM) is the process for collection, delivery, retrieval, governance and overall management of information in any format. Continue Reading

• OCR (optical character recognition)

  OCR (optical character recognition) is the use of technology to distinguish printed or handwritten text characters inside digital images of physical documents, such as a scanned paper document. Continue Reading

• Secure File Transfer Protocol (SSH File Transfer Protocol)

  SFTP is a term that refers to either Secure File Transfer Protocol or SSH File Transfer Protocol, and is a computing network protocol for accessing and managing files on remote systems. Continue Reading

• How does e-commerce search work?

  Effective e-commerce search relies on detailed product descriptions and metadata. Also, features like autofill and search filters can help organizations offer accurate results. Continue Reading

• 12 file sharing best practices for secure collaboration

  Remote work has accelerated the need for secure file sharing and storage. Organizations should emphasize security, structure and user training in their collaboration strategies. Continue Reading

• Definitions to Get Started

  • What is intelligent document processing (IDP)?
  • What is taxonomy in computing?
  • What is a web development framework (WDF)?
  • What are social media metrics?

  • What is a headless content management system (headless CMS)?
  • What is a semantic network?
  • What is information rights management (IRM)?
  • What is records management?

  View All Definitions

• 6 product information management best practices

  PIM systems maintain accurate product data across channels. For a successful implementation, business leaders should identify their needs and compare software products.Continue Reading

• 5 paperless office software tools to consider

  With seemingly endless options to choose from, picking the right paperless office software tool starts with understanding what options are available.Continue Reading

• Quiz: Test your knowledge of digital asset management

  DAM systems help marketing teams manage the multimedia content they work with every day. With this quiz, test your knowledge of digital asset management.Continue Reading

• How to build a successful paperless office strategy

  Shifting an organization to be a paperless office starts with finding the right tools to digitize content and establishing the strategy and processes that promote staff buy-in.Continue Reading

• What IT skills are required for e-commerce?

  While e-commerce involves a lot of marketing and sales, it also requires IT expertise to keep platforms running. Explore seven technical skills needed for e-commerce platforms.Continue Reading

• The history and evolution of the paperless office

  From the advent of word processors to full-time remote work, the history of paperless offices reflects major technological innovations across the past four decades.Continue Reading

• How to choose an enterprise video content management system

  With more video content than ever, many organizations have adopted video content management systems. This comparison chart highlights five different vendors and what they offer.Continue Reading

• content aggregator

  A content aggregator is an individual, organization or tool that gathers web content and applications from different online sources for reuse.Continue Reading

• The role of artificial intelligence in the future of content

  AI will play a key role in the future of content, as it can simplify tasks, create new business apps and improve file storage. But these changes won't happen overnight.Continue Reading

• Content collaboration tools shift into hyperdrive

  Induced by the COVID-19 pandemic and hybrid workforce, collaborative content practices embrace advanced technologies, knowledge management, old visions and new realities.Continue Reading

• Tips and tools for remote content collaboration, deployment

  Organizations need remote content collaboration to ensure sensitive files and documents are secure, easily shareable among users and accessible as employees work remotely.Continue Reading

• What is a paperless office?

  The paperless office is an umbrella term for business practices that improve the workplace by reducing reliance on paper.Continue Reading

• Automated document management system tools transform workflows

  Advanced technologies, e-signature proliferation and COVID-19's impact are speeding the transformation from paper-based to automated document management processes.Continue Reading

• The top 5 video conferencing use cases

  Recruiting, training and collaboration are among the top video conferencing use cases for businesses, and they will remain so as the video market continues to expand.Continue Reading

• Is it legal to record virtual meetings and video conferences?

  Yes, it is legal to record virtual meetings. But, for ethical or legal reasons, remote workers shouldn't record them all. Learn when recording is and isn't appropriate.Continue Reading

• Explore this introduction to digital experience platforms

  Web experience management platforms and content management systems are morphing into digital experience platforms. This introduction to digital experience lays out the basics.Continue Reading

• 5 best practices to complete a SharePoint Online migration

  Moving from an on-premises system to SharePoint Online offers businesses new capabilities, such as Power Suite and site analytics. These best practices can help with migrations.Continue Reading

• 5 important questions to ask potential ECM solution partners

  It's critical to select the right enterprise content management partner, so Bob Estes has several questions CIOs should ask around cloud support, data protection, integrations and more.Continue Reading

• How automated content tagging improves findability

  Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started.Continue Reading

• What is information management vs. knowledge management?

  There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.Continue Reading

• Content collaboration tools streamline digital media workflows

  Content collaboration reaches beyond the simple storage and sharing of files to promote better teamwork, easier content searches and smoother workflows.Continue Reading

• 8 electronic signature best practices to build in to your workflow

  Some tips to think about when creating an e-signing process include cataloging documents requiring signatures, building user stories and determining necessary software features.Continue Reading

• Test yourself on the differences between SharePoint and OneDrive

  Businesses use Microsoft SharePoint and OneDrive capabilities for a number of reasons. Test your knowledge on the differences between SharePoint and OneDrive.Continue Reading

• 4 digital transformation terms to know

  As technology evolves, businesses have no choice but to follow. Digital transformations are inevitable in order to keep customers and employees satisfied.Continue Reading

• 5 tips to avoid content sprawl when using Microsoft Teams

  Businesses should heed this advice when rolling out Microsoft Teams to avoid content sprawl and ensure users can easily find the content they seek.Continue Reading

• AI optimizes content management workflows, personalizes CX

  AI is poised to revolutionize content management workflows, bringing order to enterprise documents, greater insights into unstructured data and delight to customers.Continue Reading

• 3 things to learn before considering blockchain integration

  Paul Swider, CTO at RealActivity LLC, discusses how to use blockchain technology to increase the security and usefulness of transaction software during a presentation at SPTechCon 2019.Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.Continue Reading

• 8 steps to building a website taxonomy

  Building a website taxonomy can help make website content better categorized and more easily searchable by users. Here are eight steps to building your own website taxonomy.Continue Reading

• Digital transformation technologies power CX makeovers

  Businesses use many tools to effect digital transformation. Learn how organizations use these tools to improve CX and digital experience, while getting a leg up on the competition.Continue Reading

• How do you choose an e-commerce platform to integrate with a CMS?

  Before choosing an e-commerce system, companies need to identify their business objectives and determine what capabilities they need to add to their CMS.Continue Reading

• Business objects are the future of content services platforms

  The focus of enterprise content management must shift from a CSP-based approach to a business object services model in order to meet business needs.Continue Reading

• 5 unusual ways to use AI in content management

  AI offers great opportunity for enhancing enterprise content management. Here are some more unusual use cases for AI that businesses should also consider.Continue Reading

• E-commerce content management systems power personalization

  Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction.Continue Reading

• Content services and archiving records: It's complicated

  Content services complicate archiving. Microservices render records dynamically for many devices, while an archive should be a static rendering that outlives present data systems.Continue Reading

• 8 ways to make the most of OneDrive file sharing tools

  More and more organizations are using OneDrive for enterprise content collaboration. Read how Microsoft's collaboration tool can fit into your daily workflow.Continue Reading

• How do content managers deploy cloud content services?

  Using either integrated content tech stacks or separate applications with common APIs, cloud content services dip into data repositories and render content for disparate audiences.Continue Reading

• Personalized content solidifies the customer experience

  Today's customers expect customized, curated digital experiences. Learn how to deliver what customers need and stay ahead of the competition.Continue Reading

• Create a winning personalized customer journey

  Web content management platforms, customer data platforms and matchmaking can all help companies create and implement a personalized customer journey savvy consumers demand.Continue Reading

• How to make an inevitable SharePoint 2010 migration painless

  Don't get caught off guard by Microsoft's eventual retirement of its SharePoint 2010 CMS. Prepare for the inevitable with these tips on the migration process.Continue Reading

• 5 crucial WCM capabilities you can't live without

  Web content management systems should be able to do more than create and publish web content. Use this checklist to ensure that your WCM system can keep up with today's content needs.Continue Reading

• Open source search engines attract developers

  The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.Continue Reading

• How to set up SharePoint Online in 9 steps

  CIOs need to continually monitor and adapt to SharePoint Online's changes, avoiding common pitfalls to ensure a successful and effective rollout of the platform.Continue Reading

• 5 tips for how to build a SharePoint intranet site

  While enterprise users can be hesitant to switch to a SharePoint intranet site, there are many steps that SharePoint administrators can take to control and curate the content that end users are exposed to.Continue Reading

• Digital transformation benefits follow a not-so-fast track

  Choosing among the many digital transformation strategies in the content management sphere is not easy but can pay off when they're well-conceived and rolled out.Continue Reading

• Digital transformation hinges on information governance policies

  Data governance is an important part of any digital transformation plan. The trick is to lead with the governance tools that ensure the digitization strategy is a success.Continue Reading

• Is it easy to migrate from PerformancePoint to Power BI apps?

  Organizations like to use PerformancePoint as a way for users to interact with visualizations, but it doesn't work with Power BI apps, which can be a problem.Continue Reading

• How do SharePoint's BPM benefits measure up?

  SharePoint's strengths may lie in collaboration and content management, but how can enterprises tap into its oft-overlooked BPM benefits?Continue Reading

• SharePoint 2013 records management offers new compliance options

  SharePoint 2013 offers new options for records storage and management that can help organizations stay compliant without inhibiting the way they work.Continue Reading

• records information management (RIM)

  Records information management (RIM) is a corporate area of endeavor involving the administration of all business records through their life cycle.Continue Reading