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Essential desktop troubleshooting tools for every IT pro
This article is part of the Access issue of September 2018, Vol. 2, No. 5
End-user management tools are essential to help IT pros interact with employees for desktop troubleshooting and other tasks. Desktop troubleshooting tools range from remote access to comprehensive help desk systems, and in certain cases, IT couldn't do its job without them. These tools allow IT pros to communicate with users, identify issues and ensure that all of an organization's endpoints are functioning correctly. They are dynamic as well, adapting to the new security and mobility requirements of the modern enterprise. Remote access tools One key tool that most IT admins need in their personal toolbox is a product for remote desktop access. When IT pros troubleshoot an issue, they need some way to access the desktop without sitting at each user's desk; these tools allow IT to take control from just about anywhere. IT admins for the Pacific Islands Ocean Observing System (PacIOOS) at the University of Hawaii use TeamViewer to manage kiosks across the Pacific Ocean that deliver real-time data on weather, waves and wind. The ...
Features in this issue
Remote access tools, help desk systems and others are essential to managing end users. Without these tools, IT would have a much tougher time with even the simplest tasks.
Samsung's newest smartphone, the Note 9, is similar to the Note 8 at first glance. But there are improvements under the hood, so learn about what sets it apart in this overview.
The mobile thin client market might not be huge, but these portable devices can be a real boost for VDI shops in improving security and simplifying management.
News in this issue
Everything is a service these days. You can even get Yankee candles delivered from Amazon on a subscription basis. For EUC admins, device as a service is probably a bigger deal.
Columns in this issue
A purpose-built, or real-time, operating system could be more useful for applications that require a lot of data processing. Several options for this type of system exist today.
The hype around analytics is real. When it comes to mobile, this technology can help IT administrators glean more information about users, business processes and more.