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September 2018, Vol. 2, No. 5

Essential desktop troubleshooting tools for every IT pro

End-user management tools are essential to help IT pros interact with employees for desktop troubleshooting and other tasks. Desktop troubleshooting tools range from remote access to comprehensive help desk systems, and in certain cases, IT couldn't do its job without them. These tools allow IT pros to communicate with users, identify issues and ensure that all of an organization's endpoints are functioning correctly. They are dynamic as well, adapting to the new security and mobility requirements of the modern enterprise. Remote access tools One key tool that most IT admins need in their personal toolbox is a product for remote desktop access. When IT pros troubleshoot an issue, they need some way to access the desktop without sitting at each user's desk; these tools allow IT to take control from just about anywhere. IT admins for the Pacific Islands Ocean Observing System (PacIOOS) at the University of Hawaii use TeamViewer to manage kiosks across the Pacific Ocean that deliver real-time data on weather, waves and wind. The ...

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