CIO Strategy
Top Stories
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Feature
28 Aug 2026
Enterprises aren't rushing to Microsoft 365 E7's AI promise
Microsoft 365 E7 bundles productivity apps with AI tools like Copilot into one SKU, but customers are hesitating to adopt over ROI, hidden consumption costs and contract lock-in. Continue Reading
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News
28 Aug 2026
Where should CIOs invest next? IT leaders weigh in
Six CIOs share where they would invest if their IT budgets increased. AI leads, with data, infrastructure and security investments helping to scale it. Continue Reading
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Tip
13 Mar 2024
17 potential costs of shadow IT
Companies should be vigilant and consider the significant costs associated with shadow IT. Learn about these overlooked issues and how they affect the organization. Continue Reading
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Definition
13 Mar 2024
information governance
Information governance is a holistic approach to managing corporate information by implementing processes, roles, controls and metrics that treat information as a valuable business asset. Continue Reading
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News
07 Mar 2024
DMA targets big tech platforms, furthers EU's data strategy
The EU's Digital Markets Act forces big tech companies to open their platforms to third parties and make data more accessible. Continue Reading
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Tip
05 Mar 2024
5 tips for creating a data-driven culture
A Capital One data product executive lists best practices for data-driven organizations, including top-down messaging, a three-tiered data ecosystem and democratized data access. Continue Reading
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Tip
05 Mar 2024
What are the pros and cons of shadow IT?
The increase of generative AI, digital natives and remote work drives the rise of shadow IT. CIOs and IT leaders should evaluate the pros and cons to mitigate potential risks. Continue Reading
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Definition
05 Mar 2024
digital strategy (digital media strategy)
A digital strategy, sometimes called a digital media strategy, is a plan for maximizing the business benefits of data assets and technology-focused initiatives. Continue Reading
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News
28 Feb 2024
Biden aims to protect data, calls for U.S. data privacy law
President Joe Biden is aiming to stop the sale of Americans' sensitive data to countries of concern, while also pushing for a U.S. data privacy law. Continue Reading
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News
27 Feb 2024
US tech used in Russian weapons, despite export controls
U.S. export controls aren't keeping technology produced by Intel, AMD, Analog Devices and Texas Instruments from ending up in weapons systems used in Russia's invasion of Ukraine. Continue Reading
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News
26 Feb 2024
New merger guidelines, crackdown affect business strategies
The FTC and DOJ will be closely scrutinizing mergers and acquisitions heading into 2024 based on new merger guidelines released in December 2023. Continue Reading
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Feature
22 Feb 2024
10 skills CIO job candidates need in 2024
Learn which capabilities chief information officer candidates need in 2024 if they want to land top roles and which macro factors are driving changes in IT leadership. Continue Reading
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News
21 Feb 2024
U.S. weighs National Quantum Initiative Reauthorization Act
Policymakers are considering the bipartisan National Quantum Initiative Reauthorization Act, which would continue quantum computing R&D as well as move toward commercialization. Continue Reading
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News
20 Feb 2024
Cloud costs continue to rise in 2024
Enterprises might look more closely at workload allocation and explore alternative platforms amid ongoing cloud price hikes. Storage costs are also trending upward. Continue Reading
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News
15 Feb 2024
Generative AI for enterprises: ADP, IKEA launch tools
The human capital management company and the retailer have taken different roads to GenAI deployment. But both enterprises aim to boost customer experience. Continue Reading
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Tip
15 Feb 2024
Top business process modeling techniques with examples
Business process modeling techniques and tools provide a visual representation of processes that's crucial to effectively monitoring, improving and streamlining the flow of tasks. Continue Reading
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Tip
13 Feb 2024
How to develop a business process in 8 steps
Well-designed business processes help organizations achieve their goals faster, but they require planning and effort. Follow these steps to develop processes that deliver value. Continue Reading
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Tip
13 Feb 2024
How to improve and optimize a business process, step by step
The processes that form the backbone of modern business operations require continuous improvement to stay effective and efficient. Here is a method for improving them. Continue Reading
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Definition
12 Feb 2024
robotic process automation (RPA)
Robotic process automation (RPA) is a technology that mimics the way humans interact with software to perform high-volume, repeatable tasks. Continue Reading
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News
12 Feb 2024
Businesses brace for FCC's ban on AI robocalls
The FCC's ban on AI-generated robocalls comes in response to growing concern about bad actors using AI to mimic someone's likeness and voice to spread misinformation. Continue Reading
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News
12 Feb 2024
US works to develop AI standards while California legislates
California has proposed AI regulation as the U.S. works to develop AI standards by bringing together companies such as Apple, Amazon, Google and Microsoft. Continue Reading
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Tip
09 Feb 2024
14 edge platforms to consider for a hybrid cloud enterprise
Edge platforms can benefit organizations by bringing resources closer to the user, leading to real-time decision-making, improved response times and increased efficiency. Continue Reading
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News
08 Feb 2024
Amazon weighs in on AI regulation
Amazon supports a risk-based approach to artificial intelligence regulation, which means focusing on regulating harmful uses of AI. Continue Reading
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Tip
06 Feb 2024
8 dangers of shadow IT and how to manage them
Unauthorized devices, software and system changes -- and other forms of shadow IT -- can expose organizations to a range of security risks. Here are ways to manage them. Continue Reading
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News
01 Feb 2024
FASB rule could shake up, simplify software cost reporting
Stakeholders want a single rule for reporting software development costs in a simplified manner, which the Financial Accounting Standards Board is considering. Continue Reading
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Definition
01 Feb 2024
value chain
A value chain is a concept describing the full chain of a business's activities in creating a product or service -- from initial receipt of materials through its delivery to market. Continue Reading
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Definition
31 Jan 2024
consumer data
Consumer data is the information that organizations collect from individuals who use internet-connected platforms, including websites, social media networks, mobile apps, text messaging apps or email systems. Continue Reading
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Feature
30 Jan 2024
Cloud-native strategies pushing purchase decisions beyond IT
Buyer personas now include line-of-business groups, but senior IT management still owns most decisions, and cross-departmental collaboration, while improving, needs a lot of work. Continue Reading
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Definition
29 Jan 2024
competitive differentiation
Competitive differentiation is a strategic positioning tactic an organization can undertake to set its products, services and brands apart from those of its competitors. Continue Reading
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Definition
26 Jan 2024
reshoring
Reshoring is the process of bringing back manufacturing or production operations to their country of origin or a nearby region. Continue Reading
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News
25 Jan 2024
FTC launches inquiry into generative AI partnerships
The FTC has announced that it's looking into the relationships between big tech companies and generative AI companies and their impact on the market. Continue Reading
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Definition
25 Jan 2024
shared services
Shared services is a delivery model organizations use to consolidate similar business functions into a single unit that supports the entire organization. Continue Reading
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News
24 Jan 2024
Enforcement remains a concern for EU AI Act
The EU AI Act is approaching finalization, and while there could be enforcement challenges down the road, businesses need to prepare. Continue Reading
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Definition
23 Jan 2024
enterprise agility
Enterprise agility is a paradigm for scaling agile methodologies beyond development teams. Continue Reading
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News
19 Jan 2024
Competition, cooperation will define U.S.-China relations
Business leaders will need to take steps over the next decade to prepare for U.S., China relations largely defined by competition and how policymakers approach cooperation. Continue Reading
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News
19 Jan 2024
Democratizing machine learning hits cultural, tech snags
Forrester Consulting-Capital One study points to organizational silos, disconnect between line-of-business and data managers, and hard-to-use machine learning tools as challenges. Continue Reading
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Definition
17 Jan 2024
startup culture
A startup culture is a workplace environment that values creative problem-solving, open communication and a flat hierarchy. Continue Reading
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Definition
17 Jan 2024
SMAC (social, mobile, analytics and cloud)
SMAC (social, mobile, analytics and cloud) is the concept that the convergence of four technologies is currently driving business innovation. Continue Reading
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Definition
17 Jan 2024
OODA loop
The OODA loop -- Observe, Orient, Decide, Act -- is a four-step approach to decision-making that focuses on filtering available information, putting it in context and quickly making the most appropriate decision, while also understanding that changes can be made as more data becomes available. Continue Reading
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News
16 Jan 2024
U.S. agencies preparing open source AI assessment, standards
Biden's executive order on artificial intelligence directs agencies such as the Commerce Department to assess the risks and benefits of AI, craft standards, and study safeguards. Continue Reading
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News
16 Jan 2024
Former GOP candidate's AI chatbot fielded policy questions
Former presidential candidate Asa Hutchinson used an AI chatbot to provide insight on his policy stances, a development that both impresses and worries tech and media experts. Continue Reading
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News
16 Jan 2024
Prices rise as IT spending trends upward for servers, storage
IT prices increased in December across four key commodities -- a pattern that coincides with a revival in demand for servers and storage following a 2023 drop. Continue Reading
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News
12 Jan 2024
Big tech reps call for U.S. data privacy law at CES 2024
Corporate data privacy advocates said that a federal law could provide businesses with consistency and facilitate future regulation for artificial intelligence. Continue Reading
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Definition
11 Jan 2024
paternalistic leadership
Paternalistic leadership is a managerial approach that involves a dominant authority figure who acts as a patriarch or matriarch and treats employees and partners as though they were members of a large, extended family. Continue Reading
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News
11 Jan 2024
Apple, Google face tumultuous legal year ahead
Google has agreed to make changes to its app store, while Apple has remained largely unscathed after antitrust trials challenged both companies' app store operating models. Continue Reading
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Definition
11 Jan 2024
mPOS (mobile point-of-sale)
MPOS, or mobile point-of-sale, is a smartphone, tablet or dedicated wireless device that performs the functions of a cash register or electronic POS terminal wirelessly. Continue Reading
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News
10 Jan 2024
Editor's Note: Expanding our coverage to serve you
Move will double editorial staff, strengthen vertical coverage and deepen technology expertise. Continue Reading
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Tip
10 Jan 2024
7 business process management challenges and how to fix them
Unclear goals, weak C-level support and subpar testing setups are among the factors that can derail BPM initiatives. Learn about seven BPM challenges and ways to overcome them. Continue Reading
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Tip
02 Jan 2024
16 BPM best practices to ensure project success
A BPM approach to transformation enables companies to continuously improve and reinvent their business processes, injecting innovation as they go. Learn how to do it right. Continue Reading
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Tip
02 Jan 2024
14 CIO priorities and trends for 2024
The job is as big and challenging as ever. In 2024, CIOs will be asked to find business value in GenAI, mitigate AI risks and solve the talent crunch, among other pressing issues. Continue Reading
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Definition
27 Dec 2023
hyperautomation
Hyperautomation is a framework and a set of advanced technologies for scaling automation in the enterprise. The ultimate goal of hyperautomation is to develop a process for automating enterprise automation. Continue Reading
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Definition
26 Dec 2023
pilot program (pilot study)
A pilot program, also called a feasibility study or experimental trial, is a small-scale, short-term experiment that helps an organization learn how a large-scale project might work in practice. Continue Reading
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Definition
21 Dec 2023
globalization
Globalization is the process by which ideas, knowledge, information, goods and services spread around the world. Continue Reading
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News
20 Dec 2023
Agencies support regulating commercial space industry
The White House wants to divide regulatory authority for new commercial space industry activities between the DOC and DOT, a move that has federal agency support. Continue Reading
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News
20 Dec 2023
Mercy Ships network transformation nears completion
The tech upgrade brings expanded network capabilities to the NGO's hospital ships, with improved remote consultation and dockside medical services among the expected benefits. Continue Reading
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News
19 Dec 2023
U.S.-China relations will affect businesses in 2024
U.S.-China relations will affect U.S. businesses in 2024, whether it's through more export controls or building alliances with other countries on technology. Continue Reading
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Definition
19 Dec 2023
localization
Localization is the process of adapting and customizing a product to meet the needs of a specific market, as identified by its language, culture, expectations, local standards and legal requirements. Continue Reading
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Definition
19 Dec 2023
Business Process Model Notation (BPMN)
Business Process Modeling Notation (BPMN), also called Business Process Model and Notation, is an open standard to diagram a business process. Continue Reading
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Definition
18 Dec 2023
California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (CCPA) is legislation in the state of California that supports an individual's right to control their own personally identifiable information (PII). Continue Reading
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Definition
18 Dec 2023
digital leadership
Digital leadership is the strategic use of a company's digital assets and emerging technologies to achieve business goals. A digital leader is a person who guides this digital approach within an organization. Continue Reading
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Definition
18 Dec 2023
holistic (holistic technology)
Holistic technology is an approach to IT management that considers the infrastructure as a whole instead of as a collection of individual systems. Continue Reading
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Definition
18 Dec 2023
bimodal IT (bimodal information technology)
Bimodal IT is a two-tiered IT operations model that allows for the creation of IT systems and processes that are stable and predictable as well as agile and fast. Continue Reading
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News
15 Dec 2023
DOJ's long-term goals in Google antitrust case unclear
The DOJ faced off against Google this year in an antitrust trial, claiming that Google maintained an illegal monopoly over the online search and search advertising markets. Continue Reading
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Definition
15 Dec 2023
business process management software (BPMS)
Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal. Continue Reading
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Definition
15 Dec 2023
What is business process management? A guide to BPM
Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value. Continue Reading
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News
14 Dec 2023
Technology inflation rate edges up for storage, IT services
Price hikes persist for professional services and cloud, while an increase in storage costs could reflect a return toward more typical pricing levels after a period of decline. Continue Reading
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Definition
14 Dec 2023
business process automation (BPA)
Business process automation (BPA) is the use of advanced technology to complete business processes with minimal human intervention. Continue Reading
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Definition
13 Dec 2023
e-commerce
E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet. Continue Reading
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News
11 Dec 2023
EU AI Act brings tough rules and big fines to businesses
The EU AI Act, if passed into law, would prohibit certain AI applications and implement transparency requirements for generative artificial intelligence systems. Continue Reading
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Definition
11 Dec 2023
IT cost structure
IT cost structure refers to the relationship between different types of expenditures within a larger IT budget. Continue Reading
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Definition
11 Dec 2023
Business Process Management Initiative (BPMI)
Established in August 2000, the Business Process Management Initiative (BPMI) is a nonprofit organization that promotes the standardization of common business processes, as a means of furthering e-business and B2B development. It has since merged with the Object Management Group (OMG). Continue Reading
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News
07 Dec 2023
Federal procurement of AI tools hurt by White House rules
Obstacles facing Biden's executive order on AI and draft OMB guidance include lack of clarity around AI procurement and inability of Congress to take action on AI policy. Continue Reading
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News
06 Dec 2023
Congress might act on AI-generated content in 2024
Misinformation is an issue facing digital platforms that's being exacerbated by AI-generated content, something Congress could tackle in the new year. Continue Reading
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Tip
06 Dec 2023
7 top business process management benefits, advantages
Streamlined workflows, greater agility and scalability, tighter process controls, reduced risks, lower costs and better customer engagements are among the notable BPM benefits. Continue Reading
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Tip
05 Dec 2023
How to set business goals, step by step
Setting business goals that are detailed and come with deadlines motivates employees and keeps your company on track. Learn how to do it. Continue Reading
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Definition
04 Dec 2023
PCAOB (Public Company Accounting Oversight Board)
The Public Company Accounting Oversight Board (PCAOB) is a congressionally established nonprofit that assesses audits of public companies in the United States to protect investors' interests. Continue Reading
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Definition
01 Dec 2023
Universal Process Notation (UPN)
Universal Process Notation is a method for illustrating the steps in a business process. Continue Reading
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Definition
01 Dec 2023
digital process automation
Digital process automation (DPA) uses low-code development tools to automate processes that can span multiple applications. Continue Reading
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Tip
01 Dec 2023
7 examples of digital transformation success in business
Seeking out role models for your digital transformation initiative? We outline the steps taken by masters of digital transformation and explain what you can learn from them. Continue Reading
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Tip
01 Dec 2023
RPA vs. BPM: How are they different?
Don't confuse RPA with BPM. These process-oriented initiatives are distinctly different but also highly complementary when planning, automating and improving business operations. Continue Reading
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Definition
30 Nov 2023
standard business reporting (SBR)
Standard business reporting (SBR) is a group of frameworks adopted by governments to promote standardization in reporting business data. Continue Reading
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Definition
29 Nov 2023
Systems Modeling Language (SysML)
Systems Modeling Language (SysML) helps teams design, develop, test and deploy complex physical systems. Continue Reading
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Tip
29 Nov 2023
8 blockchain security risks to weigh before adoption
Blockchain and smart contracts have their own unique vulnerabilities. But poor code testing, cryptographic keys and generic network attacks will get you, too. Continue Reading
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Tip
28 Nov 2023
How AI is radically changing business process management
Deploying AI's discovery and automation capabilities in BPM powers advancements in front-office processes, process data analysis, business process mapping and process modeling. Continue Reading
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Definition
28 Nov 2023
business process reengineering (BPR)
Business process reengineering (BPR) is a management practice in which business processes used are radically redesigned to improve efficiency, effectiveness and performance. Continue Reading
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News
21 Nov 2023
Former OpenAI CEO gains strong legal backing with Microsoft
Should ousted OpenAI CEO Sam Altman be involved in any federal investigations going forward, he now has the legal backing of Microsoft as an employee. Continue Reading
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Tip
21 Nov 2023
BPO vs. BPM: What is the difference?
BPO and BPM both aim to improve business processes. One is a management approach to optimizing end-to-end processes. The other is a strategy used to improve specific processes. Continue Reading
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Definition
21 Nov 2023
process mining
Process mining is a technique that interprets logs from enterprise applications -- like customer resource management (CRM) and enterprise resource planning (ERP) platforms -- to identify the steps in common business processes, detect variations and prioritize areas of improvement. Continue Reading
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Definition
21 Nov 2023
organizational change management (OCM)
Organizational change management (OCM) is a type of change management framework for managing the effect of new business processes, changes in organizational structure, or cultural changes within an enterprise. Continue Reading
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Definition
20 Nov 2023
process innovation
Process innovation refers to a change in an existing operation or product that creates significant value for an organization. Continue Reading
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News
16 Nov 2023
Regulating digital industries might require a new U.S. agency
U.S. senators and industry experts are pushing for a new agency to regulate digital industries and tackle competition, privacy and content moderation concerns. Continue Reading
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Definition
16 Nov 2023
managerial grid model (The Blake and Mouton Managerial Grid model)
The managerial grid model was developed by Robert R. Blake and Jane S. Mouton in the 1960s to help companies and individuals analyze and improve management styles. Continue Reading
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News
16 Nov 2023
Cloud costs increase amid SaaS pricing hikes
CIOs face higher SaaS prices, with a new report pegging the inflation rate at 8.7%. The wider cloud segment saw a 3.2% inflation rate in October, according to U.S. government data. Continue Reading
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Feature
15 Nov 2023
The push is on to build the autonomous enterprise
The concept of an autonomous enterprise is becoming more real as enterprises combine technologies to automate all kinds of human work. Welcome to the 'Autonomous Revolution.' Continue Reading
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Definition
14 Nov 2023
FTC (Federal Trade Commission)
The FTC, or Federal Trade Commission, is a United States federal regulatory agency designed to monitor and prevent anticompetitive, deceptive or unfair business practices. Continue Reading
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Definition
14 Nov 2023
workflow
Workflow is the series of activities that are necessary to complete a task. Continue Reading
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Definition
13 Nov 2023
What is digital transformation? Everything you need to know
Digital transformation is the incorporation of computer-based technologies into an organization's products, processes and strategies. Continue Reading
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News
09 Nov 2023
As Congress mulls AI, Biden asks first for data privacy law
Congress could eventually run into a similar issue with AI as data privacy -- states passing a patchwork of laws that become difficult for businesses to comply with. Continue Reading
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Definition
08 Nov 2023
ITIL V3
ITIL V3 is the third version of the Information Technology Infrastructure Library (ITIL), a globally recognized collection of best practices for managing IT and for implementing IT service management (ITSM) practices. Continue Reading
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Feature
07 Nov 2023
How to modernize legacy applications
For many organizations, system upgrades mean investing time, money and resources. Discover how to modernize legacy applications with these critical tips. Continue Reading
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Definition
06 Nov 2023
multisig (multisignature)
Multisig, also called multisignature, is the requirement for a transaction to have two or more signatures before it can be executed. Continue Reading