New & Notable
Contact center AI isn't making the work disappear
Is your contact center AI going to be a concierge or a bouncer? That's the decision to make before you turn it on, said ICMI co-founder Brad Cleveland.
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Cloud ERP deployment models: How to choose the right option
SaaS ERP is most often chosen by small and midsize enterprises as well as companies replacing a lightly modified legacy system. Learn the other cloud ERP deployment models.
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Gartner unveils top technology trends at Gartner IT Symposium
Gartner unveils its top 10 strategic technology trends for 2027, including large quantitative models, AI agent identity and wetware as a service.
Reality complicates CIOs' big AI observability plans
What happens when an AI agent does something nobody intended? New Omdia research puts CIOs' observability plans under the microscope.
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Gartner unveils top technology trends at Gartner IT Symposium
Gartner unveils its top 10 strategic technology trends for 2027, including large quantitative models, AI agent identity and wetware as a service.
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CIOs walk AI tightrope as CEOs demand innovation
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Fearing AI replacement? Here's what IT leaders think
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If CIOs only stay 4 years, why hire them from outside?
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Problem Solve
AI tokens got cheaper, but the deployment bill didn't
Falling token prices are lowering AI prices. But as enterprises shift from chatbot questions to multi-step, agent-enabled workflows, costs can skyrocket unless managed properly.
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Zapier explores extra pay for employees driving AI gains
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Why hope is a CIO leadership skill
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The human in the loop is falling asleep
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Manage
Survey finds why 84% of enterprises are adopting AgenticOps
Cisco's Joe Vaccaro explains how AgenticOps is reshaping NetOps, as a new survey finds 84% of IT leaders expect an AI-led model within 12 months.
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Infotech launches CIO Analytics platform, acquires Zluri
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A CIO's guide to ERP data governance: How to increase trust
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Career moves that turn IT managers into business leaders
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IT Strategy Basics
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Cloud ERP deployment models: How to choose the right option
SaaS ERP is most often chosen by small and midsize enterprises as well as companies replacing a lightly modified legacy system. Learn the other cloud ERP deployment models.
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Get Started
6 AI use cases for companies with hourly workers
An HRIS’s AI capabilities can help ensure that only required onboarding tasks for hourly workers are assigned to new hires and managers. Learn more use cases.
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Digital sovereignty vs. data sovereignty: Key differences
Here's how digital sovereignty contrasts with data sovereignty, as well as a framework CIOs can use to evaluate sovereignty risk.
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News
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CIO Strategy
Reality complicates CIOs' big AI observability plans
What happens when an AI agent does something nobody intended? New Omdia research puts CIOs' observability plans under the microscope.
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CIO Strategy
Salesforce bets $5.66B on Braze to sharpen Marketing Cloud
Salesforce wants Braze's real-time engagement tech to strengthen Marketing Cloud. Analysts see the logic, but integration and customer migration will be the test.
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CIO Strategy
CIOs walk AI tightrope as CEOs demand innovation
AI adoption carries risks, but moving too slowly does, too. Business leaders explain where CIOs should accelerate and where they should be cautious.
IT Strategy Definitions
- What is a chief data officer (CDO)?
- What is user-generated content?
- What is business process outsourcing (BPO)?
- What is a data governance policy?
- What is user experience and UX design? Why should you care?
- What is a reseller?
- What is deal registration?
- What is a distributor agreement (distribution agreement)?