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ServiceNow Configuration Management Database
This article is part of the ServiceNow CMDB Webinar Series issue of May 19, 2020
The IT challenge With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. This sought-after visibility, however, is remarkably elusive. IT infrastructure continues to grow and become more complex, especially with the proliferation of hardware, software, appliances, virtual machines, cloud services, and mobile devices. This makes visibility into infrastructure a constantly moving target. For IT to gain visibility, it faces the challenge of consolidating, maintaining, and understanding complex data. IT must first consolidate disparate configuration item (CI) data into a single configuration management database (CMDB). considering unknown Cis, inconsistent data quality, and ill-defined relationships. IT must then regularly maintain this complex data for accuracy. Finally, IT must be able to make sense of this complex data to drive business decisions and services. In general, CMDB projects have a reputation for failed starts, lengthy implementations, and ongoing maintenance ...
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News in this issue
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Digitizing services using the Common Service Data Model
Watch now for valuable insights in the concluding webinar of our three-part series. You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage.
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CMDB best practices from Now on Now experts
The CMDB offers a single system of record for gauging how IT service issues or outages affect the business, ensuring your software licenses are compliant, and more. It’s your view into the true operational state across your IT environment.
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ServiceNow Configuration Management Database
Learn how to maintain current and accurate data, identify performance and user experience improvement, visualize complex data to drive better decisions, and more with the ServiceNow Configuration Management Database.
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Composing a CMDB requires new rules for navigating today’s modern enterprise
Learn what the four new rules are for composing a Configuration Management Database (CMDB) for navigating today’s modern enterprise.