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May 19, 2020

Digitizing services using the Common Service Data Model

The Common Services Data Model (CSDM) is our recommended set of standard service definitions for our customers and integration partners, providing a common framework. Watch now for valuable insights in the concluding webinar of our three-part series. You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage by: Gaining an introduction to the CSDM framework Using the CSDM to digitize your services Accenture best practices for digitizing services using the CSDM framework with the CMDB Featured Speakers: Mark Bodman, Senior Product Manager, CSDM, ServiceNow Sarah Reinhart, Sr. Delivery Manager, ServiceNow Certified Master Architect, Accenture

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