Playing the numbers
Enterprise search stinks: Who doesn’t like a survey that corroborates a pet peeve? Data out today from the nonprofit AIIM finds that 50% of business users believe their company’s internal search capabilities are “worse” or “much worse” than the search function on their company’s consumer-facing websites.
While consumer websites have developed guidelines for measuring what AIIM calls their “findability” (e.g. how much money did we make this month compared with last?), most companies do not take a strategic approach to enterprise search. Translation: it’s no accident you can’t find anything in the digital landfill called your desk. But change is coming: 82% told AIIM that their experience with consumer websites is sparking employee demand for better internal search engines.
The survey follows results published by AIIM earlier this month showing that 49% of business users agreed it is “a difficult and time consuming process” to find the information they need to do their jobs. Most believe that only half or less of their company’s information is searchable online.
You can attend a webinar on AIIM’s latest findings on search and how to improve your organization’s findability on Thursday, by registering here .