Sponsored Content
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Achieving agility in the new era of work
The pandemic has changed how, where and when we work. Organizations need to find new ways to become more agile in this new paradigm, and the right technology tools can make those goals achievable.
Using the right technology to become an agile organization
How to build an agile support teamRead More
Agility starts with self-serviceRead More
Prioritizing fast responses with live channelsRead More
Customers are turning to messaging. Why aren’t agile companies doing the same?Read More
Agile retailers reimagine support as tickets reach record highsRead More
Reducing agent burnout during periods of volatilityRead More
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OpenText's agentic AI glow-up
While OpenText has talked AI agents before, its new vision is a radical departure.
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OpenText users get their Aviator enterprise content AI platform
OpenText: More homegrown AI tools, fewer acquisitions.
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Microsoft bets on human-agent team collaboration
At Microsoft Ignite, executives outlined the future of human-agent collaboration where AI agents are gaining specialized roles to...
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How RCS business messaging transforms communication
RCS gives businesses new ways to communicate with customers, clients and business partners. Learn how to ensure your RCS and ...
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Latest AWS data management features target cost control
As the volume and complexity of enterprise data estates increase, and the size of data workloads grows due to AI development, the...
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One year of MCP: Support a must for data management vendors
With most AI development initiatives focused on agentic AI, failure to provide the framework for easily connecting agents with ...
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How AI can improve 5G telecommunications for enterprises
AI is helping make 5G networks more resilient, integrated and easy to implement. That makes private 5G networks for enterprises a...
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Strategies to reduce machine learning bias
Machine learning bias can distort predictions and harm trust. This guide explains types of bias, real-world cases and seven ...
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Accounting software integration examples and benefits CFOs should know
Streamlining order-to-cash processes reduces manual data entry and can improve customer service. Discover other examples of ...
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Living up to the hype: Lessons from IoT supply chain wins
In this podcast, Temple University professor Subodha Kumar explains trends in using IoT in supply chains, deployment challenges ...