IT applications, infrastructure and operations
IT infrastructure and operations management excellence has become essential to maintain quality control over technology-related policies, processes and equipment. Read news and tips to assist modern IT operations and infrastructure management, including strategies to ensure the proper flow of data throughout enterprise applications and other information systems.
Top Stories
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Feature
02 Jul 2026
Meta's AI training with keystrokes: Progress or privacy issue
Meta is capturing employee keystrokes, mouse movement and screenshots on work devices to train AI models, raising significant privacy concerns and fueling fears of job replacement. Continue Reading
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Tip
02 Jul 2026
SLA vs. XLA: Which one measures what matters?
Experience-level agreements prioritize user satisfaction and productivity, addressing gaps in traditional service-level agreements that focus on technical metrics. Continue Reading
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Tip
21 Oct 2019
Cloud adoption a catalyst for IT modernization in many orgs
Sloppy and insecure IT procedures that had been overlooked before the cloud arrived must evolve with the times to prevent data exposure and system breaches. Continue Reading
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Feature
19 Jun 2019
What is NetOps? Start with these 5 common questions
This compilation is an essential starting point for NetOps novices. These five common questions explore what NetOps is, how it can benefit networks and its effect on network teams. Continue Reading
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Feature
18 Jun 2019
Install Exchange Server 2019 on Server Core 2019 to boost security
If you don't know how to manage servers without GUI, there may be a bit of a learning curve to get the benefits of running Exchange on Server Core. Continue Reading
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Opinion
07 Jun 2019
Tech communities offer more than just a quick fix
IT professionals who join tech meetups and online communities might find there's more than just troubleshooting help available when they invest their time in a group. Continue Reading
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Tip
16 May 2019
How to add the App Compatibility Feature on Demand to Server Core
Microsoft closed the functionality gap between Server Core and full desktop deployments with the App Compatibility feature, but will it entice admins to the GUI-less server? Continue Reading
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Feature
20 Feb 2019
Server Core vs. GUI: Is Server Core ready for prime time?
IT Director Christopher Rivers says the Windows Admin Center is a step in the right direction to boost adoption of Server Core, but administrators will still encounter challenges. Continue Reading
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News
17 Jan 2019
Look back at top IT infrastructure spending trends of 2018
Enterprise IT infrastructure spending trends in 2018 focused on data center servers and hosted and cloud collaboration, driving an increase in annual vendor revenue. Continue Reading
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Answer
12 Mar 2018
What should companies know about sustainability software?
Sustainability is composed of social, environmental and economic pillars. That's why technologies focused on this market address different needs. Here's a narrow glimpse. Continue Reading
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Tip
23 Feb 2016
8 free IT budget plan templates for CIOs
Creating a reliable IT budget plan is no cinch, especially in today's digital age. Here, we've rounded up free, customizable IT budget templates to help. Continue Reading
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Definition
16 Jul 2012
PICK chart (Possible, Implement, Challenge and Kill chart)
A PICK chart (Possible, Implement, Challenge and Kill chart) is a visual tool for organizing ideas. The purpose of a PICK chart is to identify which ideas can be implemented easily and have a high payoff. Continue Reading
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Definition
21 Jun 2012
Yammer
Yammer is a private microblogging and collaboration platform for enterprise social networking. Unlike public social media platforms such as Twitter,Yammer only allows members to connect with other members who belong to the same email domain. Continue Reading
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Blog Post
31 Jan 2012
Shared services are the next generation of IT
Last week I wrote about the transformation of banking services into products. This week I want to discuss different types of services--shared services. One of the first technology news stories I ... Continue Reading
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News
27 Sep 2011
GE's journey from waterfall to Agile practices
General Electric Co. turned to Agile practices to revamp software development in its Energy division. Now Agile is making its way across the company. Continue Reading
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News
18 Aug 2009
Pros and cons of IT outsourcing in popular Asian countries
The benefits and challenges of IT outsourcing in India, China, the Philippines and Vietnam range from pricing to intellectual property barriers. Learn more here. Continue Reading
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Definition
01 May 2009
spoliation
Spoliation is the destruction, alteration, or mutilation of evidence that may pertain to legal action. (Continued) Continue Reading