IT applications, infrastructure and operations
IT infrastructure and operations management excellence has become essential to maintain quality control over technology-related policies, processes and equipment. Read news and tips to assist modern IT operations and infrastructure management, including strategies to ensure the proper flow of data throughout enterprise applications and other information systems.
Top Stories
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Tip
11 Jun 2026
Understanding CX buying committees and decision dynamics
CX data is now more integrated with other departments. As a result, CX tech buying decisions include more stakeholders. Vendors need to understand this dynamic. Continue Reading
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Feature
09 Jun 2026
Citizen developers move AI closer to the work
Generative AI expands what citizen developers can build, making formal programs more important as business users create tools closer to real work. Continue Reading
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Answer
12 Mar 2018
What should companies know about sustainability software?
Sustainability is composed of social, environmental and economic pillars. That's why technologies focused on this market address different needs. Here's a narrow glimpse. Continue Reading
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Tip
23 Feb 2016
8 free IT budget plan templates for CIOs
Creating a reliable IT budget plan is no cinch, especially in today's digital age. Here, we've rounded up free, customizable IT budget templates to help. Continue Reading
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Definition
16 Jul 2012
PICK chart (Possible, Implement, Challenge and Kill chart)
A PICK chart (Possible, Implement, Challenge and Kill chart) is a visual tool for organizing ideas. The purpose of a PICK chart is to identify which ideas can be implemented easily and have a high payoff. Continue Reading
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Definition
21 Jun 2012
Yammer
Yammer is a private microblogging and collaboration platform for enterprise social networking. Unlike public social media platforms such as Twitter,Yammer only allows members to connect with other members who belong to the same email domain. Continue Reading
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Blog Post
31 Jan 2012
Shared services are the next generation of IT
Last week I wrote about the transformation of banking services into products. This week I want to discuss different types of services--shared services. One of the first technology news stories I ... Continue Reading
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News
27 Sep 2011
GE's journey from waterfall to Agile practices
General Electric Co. turned to Agile practices to revamp software development in its Energy division. Now Agile is making its way across the company. Continue Reading
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News
18 Aug 2009
Pros and cons of IT outsourcing in popular Asian countries
The benefits and challenges of IT outsourcing in India, China, the Philippines and Vietnam range from pricing to intellectual property barriers. Learn more here. Continue Reading
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Definition
01 May 2009
spoliation
Spoliation is the destruction, alteration, or mutilation of evidence that may pertain to legal action. (Continued) Continue Reading