Content management software and services
Content management software helps organizations store, manage and create content while enabling employee collaboration. Whether you want to learn more about web, mobile or enterprise content management services, check out the news, tips and expert advice below.
Top Stories
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Tip
23 Jun 2025
5 steps to integrate a personalization engine into a CMS
Customer experience is a top focus in the modern business world, and personalized content can go a long way toward delivering that exceptional experience. Continue Reading
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Feature
18 Jun 2025
Hands-on with QuillBot AI: Review and guide
Learn how one professional author uses QuillBot AI for writing tasks -- and how it stacks up to other popular options like Grammarly. Continue Reading
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Feature
11 Jun 2025
How Microsoft uses AI for RFP response management
Microsoft's proposal team implemented Responsive's GenAI tool to automate RFP responses. The tool can quickly create first drafts, but it still requires human editing. Continue Reading
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Tip
11 Jun 2025
10 integrations for your CMS
To get the most out of a content management system, organizations can integrate theirs with other crucial tools, like marketing and collaboration software. Continue Reading
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Tip
29 May 2025
How to choose the best Markdown editor: A 9-tool comparison
A dedicated authoring tool helps writers take full advantage of Markdown. Find one that supports your development projects, documentation tasks or even daily writing objectives. Continue Reading
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Tip
28 May 2025
6 types of AI content moderation and how they work
AI will change how organizations moderate content, especially on social media and with the increase in AI-generated content. Here's what you need to know. Continue Reading
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Feature
27 May 2025
Headless CMS vs. decoupled CMS: What's the difference?
Both headless and decoupled CMSes support omnichannel publishing. Yet, headless systems have no native front end, whereas decoupled CMSes have an optional one. Continue Reading
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Answer
25 Apr 2025
How can analytics improve content management?
Customer data and behavior analytics tools can give content managers insight into the kind of content site visitors want. Continue Reading
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News
24 Apr 2025
Dropbox users get Dash generative AI video, image search
Dropbox search extends to other apps such as Slack, Canva and Teams. Continue Reading
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Tip
22 Apr 2025
Top 10 document management software in 2025
Many organizations require document management software that can automate workflows, support remote access and maintain compliance. Top systems include Box and SharePoint Online. Continue Reading
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Definition
27 Mar 2025
What is intelligent document processing (IDP)?
Intelligent document processing (IDP) is a type of workflow automation technology designed to automate the process of extracting data from physical papers and image-based documents. Continue Reading
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Definition
13 Mar 2025
What is a web development framework (WDF)?
A web development framework is a set of resources and tools for software developers to build and manage web applications, web services and websites, as well as to develop application programming interfaces (APIs). Continue Reading
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Tip
11 Mar 2025
7 biggest document management challenges
A document management strategy helps organizations protect and retrieve files. Yet, content managers often struggle with governance and system integration. Continue Reading
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Feature
05 Mar 2025
How to choose the right document management system
With numerous options to peruse, picking the right document management system requires a careful examination of its tools and features. Continue Reading
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Tip
25 Feb 2025
7 advantages of OCR for data entry
OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service. Continue Reading
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Definition
24 Feb 2025
What is a headless content management system (headless CMS)?
A headless content management system (CMS) is an application in which the content and presentation layers are decoupled, allowing for faster content creation, edits and deployments. Continue Reading
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News
20 Feb 2025
Sitecore, Adobe update customer data platforms
Adobe and Sitecore refresh CDPs for generative AI. Continue Reading
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Answer
19 Feb 2025
How to record Zoom meetings with OBS
By using Open Broadcaster Software to record Zoom meetings, companies can take advantage of more advanced features, such as live editing and live streaming. Continue Reading
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Tip
12 Feb 2025
7 Drupal security best practices
Drupal offers advanced security features, but admins must know how to implement and configure them. Best practices include using the latest version and backing up sites. Continue Reading
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Feature
07 Feb 2025
Video marketing SEO: How to rank on search engines
Videos can improve SEO, but only if they add value to the page. Explore five tips, such as optimizing thumbnails, to help marketers create videos that improve search ranking. Continue Reading
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News
04 Feb 2025
Adobe releases generative AI contract management tool
Adobe AI Assistant 'contract intelligence' has the user base and technology to take on Oracle and Microsoft. Continue Reading
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Tip
29 Jan 2025
10 Microsoft Power Apps benefits
Microsoft Power Apps can improve the speed of app development and enable easier app creation, which can benefit organizations and users with minimal technical skills. Continue Reading
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Tip
29 Jan 2025
The top 6 OCR tools
OCR software can automate data entry to save employees' time and improve accuracy. Top tools includes ABBYY FineReader PDF, OpenText Core Capture and Tesseract OCR. Continue Reading
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Tip
21 Jan 2025
The pros and cons of Drupal
Drupal is a highly customizable and scalable CMS, which makes it suitable for large organizations. Yet, inexperienced admins often struggle with its steep learning curve. Continue Reading
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Tip
14 Jan 2025
Drupal vs. WordPress vs. Joomla: What's the difference?
Drupal supports extensive customization but has a steep learning curve. On the other hand, WordPress and Joomla are more user-friendly but lack flexibility. Continue Reading
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Podcast
14 Jan 2025
Box content management generative AI route is model-agnostic
The cloud content management vendor looks to external GenAI providers. Continue Reading
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Definition
13 Jan 2025
What is Reddit? How it works, history and pros and cons
Reddit is a social media platform and forum-style website where content is socially curated and promoted by site members through voting. Continue Reading
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News
08 Jan 2025
Headless CMS Contentstack acquires Lytics marketing CDP
A new digital experience platform forms with the merger of Contentstack and Lytics. Continue Reading
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Feature
20 Dec 2024
The top 5 content management trends in 2025
AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading
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Feature
16 Dec 2024
10 content collaboration platforms for enterprises in 2025
Organizations must stay organized to boost efficiency. Content collaboration platforms can help, but business leaders must choose carefully to find one that best fits their needs. Continue Reading
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Answer
11 Dec 2024
Power Pages vs. Power Apps: What's the difference?
Power Pages creates custom websites and portals for different audiences and vendors, while Power Apps specializes in in-house app creation to meet an organization's needs. Continue Reading
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Feature
03 Dec 2024
7 video marketing challenges and how to overcome them
Video marketing can require special equipment and know-how. Yet, smartphones, AI and social media have made it more accessible to the average marketer. Continue Reading
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Tip
25 Nov 2024
Follow 10 Power Apps best practices to build business apps
Unlike other development platforms, Power Apps lets users build mobile apps through its web-based designer with zero lines of code and solve problems with custom apps. Continue Reading
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News
22 Nov 2024
OpenText bolsters AI agents, analytics; previews roadmap
OpenText users get a passel of AI in the latest Cloud Editions release -- but also analytics and CCM tools. Continue Reading
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Tip
13 Nov 2024
What are the top Microsoft Power Apps limitations?
Limitations include constrained licensing, limited support for different device sizes, lack of mature third-party integrations and complex app management. Continue Reading
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News
12 Nov 2024
Box expands AI capabilities with apps, app builder
The GenAI tools are part of a new subscription named Enterprise Advanced. Continue Reading
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Tip
07 Nov 2024
An overview of Power Apps integrations
While the platform works with other Microsoft tools, it can also integrate with third-party apps to unlock automation, customizations and a better view of enterprise data. Continue Reading
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Tip
05 Nov 2024
5 benefits of enterprise content management (ECM)
ECM software offers various benefits to organizations, including document accessibility, better collaboration, improved security and governance, and easy search functions. Continue Reading
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Tip
01 Nov 2024
Best enterprise content management software of 2025
When buying enterprise content management software, businesses have several products to consider. Here are some of the leading ECM platforms to evaluate. Continue Reading
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Tip
25 Oct 2024
Top 5 free and open source ECM software
For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content and improve employee productivity. Continue Reading
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News
21 Oct 2024
Microsoft adds Copilot agents, design tools for 365, Dynamics
Microsoft hopes the new tools will be enough to convince enterprises to move beyond testing and fully adopt Copilot. Continue Reading
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Definition
17 Oct 2024
What is information rights management (IRM)?
Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access. Continue Reading
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News
16 Oct 2024
Sitecore infuses DXP with generative AI marketing features
Sitecore users, who typically build websites for large enterprises, now have automation for website building, marketing content and A/B testing. Continue Reading
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Feature
15 Oct 2024
OCR vs. IDP: What's the difference?
OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies. Continue Reading
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Definition
11 Sep 2024
What is enterprise content management? Guide to ECM
Enterprise content management is a set of defined processes, strategies and tools that enables a business to obtain, organize, store and deliver critical information to its employees, business stakeholders and customers. Continue Reading
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Definition
05 Sep 2024
What is digital experience (DX)?
Digital experience (DX), also known as 'digital user experience' (UX), is the take-away feeling an end user has after an experience in a digital environment or with a digital technology or device. Continue Reading
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Tip
03 Sep 2024
The top 7 enterprise content management certifications
These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems. Continue Reading
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Tip
27 Aug 2024
How to take advantage of Copilot for SharePoint
Copilot -- Microsoft's AI chatbot tool -- works in several other apps, including SharePoint. Together, Copilot and SharePoint can simplify site and content creation. Continue Reading
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Tip
19 Aug 2024
6 enterprise content management best practices for deployment
When implementing enterprise content management software, organizations should consider key factors such as developer input, ease of use and built-in security. Continue Reading
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Tutorial
16 Aug 2024
Using PowerShell for monitoring SharePoint Online
The scale and complexity of some SharePoint Online environments can make maintenance difficult. Learn to use automation scripts to keep tabs on the collaboration platform. Continue Reading
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News
08 Aug 2024
Box acquires Alphamoon intelligent document processing tech
Paper and unstructured PDFs need more help to be ingested into and findable within enterprise knowledge repositories. Enter generative AI to bridge the gap. Continue Reading
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News
07 Aug 2024
Adobe rolls out B2B generative AI app for CRM, marketing
As enterprises determine where the value is in deploying and paying for generative AI in their marketing and sales operations, Adobe releases its own entrant. Continue Reading
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Tip
06 Aug 2024
Compare SharePoint 2019 vs. SharePoint Online
SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one. Continue Reading
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Tip
31 Jul 2024
7 steps to migrate ECM systems to the cloud
Enterprise content management systems can become outdated, prompting a migration to cloud-based options. Follow these seven steps to ensure a smooth migration. Continue Reading
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News
30 Jul 2024
Generative AI poised to upend legal sector
Some industries might be wary of generative AI, but not legal. We find out how -- and why -- attorneys are embracing it in this Q&A with eDiscovery AI's founder, Jim Sullivan. Continue Reading
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Definition
29 Jul 2024
What is a content management system (CMS)?
A content management system (CMS) is a software application that lets users create, edit, collaborate on, publish and store digital content. Continue Reading
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Tip
19 Jul 2024
10 Microsoft SharePoint alternatives to consider
While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider. Continue Reading
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Tip
17 Jul 2024
Top 8 enterprise content management challenges to avoid
As organizations strategize enterprise content management, challenges may arise -- like cost, security and storage. Careful planning can avoid these issues. Continue Reading
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Tip
16 Jul 2024
How to develop an ECM strategy and roadmap
Deploying an enterprise content management system requires careful forethought. Before implementing an ECM platform, enterprises should follow these steps. Continue Reading
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Tip
11 Jul 2024
Know when to use a headless CMS and when it's not worth it
Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment. Continue Reading
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Tip
02 Jul 2024
5 SharePoint migration challenges and how to overcome them
A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and poor planning often hinder implementation. Continue Reading
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Tip
27 Jun 2024
Document management vs. content management: How they differ
While document and content management are part of a larger enterprise content management strategy, the two systems handle different types of information. Continue Reading
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News
27 Jun 2024
Box AI becomes free to Enterprise Plus subscribers
Box previews new features to come later this year -- including a revamped metadata API -- while dropping generative AI query fees for its highest tier of premium subscribers. Continue Reading
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Tip
24 Jun 2024
The 7 stages of enterprise content lifecycle management
Content lifecycle management is where business process management, content and records management intersect. Learn more about this process and its key stages. Continue Reading
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Tip
21 Jun 2024
Is headless CMS the future of content management?
As headless CMS rises in popularity, IT leaders might wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip. Continue Reading
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Tip
11 Jun 2024
5 steps to a successful ECM implementation project
Implementing an ECM system is not all about technology; it's also about the people. A proper rollout requires feedback from key business departments and personnel. Continue Reading
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Definition
11 Jun 2024
clinical documentation
Clinical documentation (CD) is the creation of a digital or analog record detailing a medical treatment, medical trial or clinical test. Continue Reading
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News
05 Jun 2024
Headless CMS vendor Contentstack integrates generative AI
Incorporating consulting services and flexible accommodations for different LLMs, developer-focused Contentstack offers its own take on GenAI for CMS. Continue Reading
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Tip
04 Jun 2024
What to know about SharePoint 2019's end of life
As SharePoint 2019 approaches its end of life, users can expect reduced support. Migration to newer platforms like SharePoint Online can offer ongoing security and functionality. Continue Reading
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Definition
23 May 2024
enterprise document management (EDM)
Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be easily retrieved in the event of a compliance audit or subpoena. Continue Reading
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Quiz
22 May 2024
Test your headless CMS knowledge
Do you know what headless content management systems are, how they work and when organizations should consider using them? Test your knowledge of headless CMSes with this quiz. Continue Reading
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Tip
17 May 2024
SharePoint vs. Box: What's the difference?
SharePoint and Box both help users manage and store content. Yet, to choose the right tool, organizations should first consider their integration and security requirements. Continue Reading
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Tip
07 May 2024
9 SharePoint best practices
The breadth of SharePoint's features can make it a challenging tool to implement and maintain. These best practices can keep content managers on track. Continue Reading
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Definition
02 May 2024
document sanitization
Document sanitization is the process of cleaning a document to ensure that only the intended information can be accessed from it. Continue Reading
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Feature
30 Apr 2024
Benefits and challenges of a headless CMS
Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning curves and require skilled front-end developers. Continue Reading
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Definition
29 Apr 2024
webmaster
A webmaster is someone who creates and manages the content and organization of a website, manages the computer server and technical programming aspects of a website, or does both. Continue Reading
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Definition
17 Apr 2024
knowledge management (KM)
Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's easily accessible to employees. Continue Reading
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Tip
17 Apr 2024
5 benefits of enterprise search
With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences. Continue Reading
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News
15 Apr 2024
OpenText expands GenAI for enterprise content, IoT
OpenText finds a novel use for generative AI: combing through, sorting and summarizing massive amounts of IoT data. It also launched new enterprise content management features. Continue Reading
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Feature
15 Apr 2024
Traditional CMS vs. headless CMS: What's the difference?
Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use. Continue Reading
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News
27 Mar 2024
Adobe intros new GenAI tools and apps for marketers
The new applications and tools are for marketers looking to connect the different processes of the content supply chain in a safe and responsible manner. Continue Reading
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News
26 Mar 2024
Writer Inc.'s new AI tool generates voice of marketers' content
As generative AI technology grows in marketing, personalized tools such as these help brands define their style. It makes sure what's generated is on brand with a company's message. Continue Reading
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Definition
22 Mar 2024
workflow management
Workflow management is the discipline of creating, documenting, monitoring and improving upon the series of steps, or workflow, that is required to complete a specific task. Continue Reading
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Definition
12 Mar 2024
What is Microsoft Power BI? Uses, features and guide
Microsoft Power BI is a business intelligence (BI) platform that provides nontechnical business users with tools for aggregating, analyzing, visualizing and sharing data. Continue Reading
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Definition
06 Mar 2024
web content management system (WCMS)
A web content management system (WCMS) is a type of content management system (CMS) that provides an organization with a way to manage digital information on a website through creating and maintaining content without prior knowledge of web programming or markup languages. Continue Reading
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News
05 Mar 2024
Box AI adds Microsoft Azure OpenAI Service integration
Box adds Microsoft Azure OpenAI Service to its lineup of AI tools for document summaries, joining Google's Vertex and OpenAI LLMs for users to choose from. Continue Reading
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Tip
05 Mar 2024
Generative AI's effect on content management systems
Generative AI's ability to create content can enhance workflow automation within a CMS. Yet, organizations must implement guardrails to ensure data privacy and content quality. Continue Reading
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Feature
01 Mar 2024
6 benefits of omnichannel marketing
Omnichannel marketing shares data between interaction channels, like email and live chat, to improve CX. Key benefits include enhanced personalization and customer loyalty. Continue Reading
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News
23 Feb 2024
Reading long PDFs less painful with Adobe AI Assistant tool
The first beta version of Adobe's generative AI tools for search, summary, attribution and copy-pasting is available for Acrobat, with more features to come. Continue Reading
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News
15 Feb 2024
Sitecore to bring more generative AI XM, XP clouds
Katie Johnson joined Sitecore after leading vertical market pushes at Salesforce and Talkdesk. In this Q&A, we discuss that, future generative AI plans and more. Continue Reading
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Feature
08 Feb 2024
6 content moderation guidelines to consider
User-generated content can affect a company's reputation. Content moderation helps stop the spread of disinformation and unacceptable posts that can harm or upset others. Continue Reading
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Tip
08 Feb 2024
How a content tagging taxonomy improves enterprise search
Creating an enterprise taxonomy can help users more easily find the content they need when searching through files in a content management system. Continue Reading
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Feature
02 Feb 2024
AI, the 2024 U.S. election and the spread of disinformation
Generative technology-fueled deepfakes could interfere with the November election due to ease of use and power of the technology. The outlook for regulation seems dim. Continue Reading
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Feature
30 Jan 2024
7 benefits of Microsoft SharePoint
SharePoint offers a central repository where users can store and collaborate on business content. The tool's benefits include improved efficiency, scalability and compliance. Continue Reading
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Definition
29 Jan 2024
content analytics
Content analytics, also known as content intelligence, is the process of measuring and analyzing how users interact and engage with digital content. Continue Reading
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Definition
25 Jan 2024
white hat link building
White hat link building is a search engine optimization (SEO) technique for increasing the number of high-quality backlinks to a webpage. Continue Reading
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News
24 Jan 2024
Box acquires no-code document automation tool Crooze
The acquisition gives Box both the talent and the technology Crooze provided for large customers, according to Box's vice president of product strategy. Continue Reading
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Tip
23 Jan 2024
7 records management systems to consider
Top records management systems like Box, DocuPhase, Laserfiche and SharePoint can help organizations store important documents and automate retention schedules. Continue Reading
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Opinion
22 Jan 2024
Build that elusive, winning generative AI business strategy
Analysts explain why so few enterprises can come up with generative AI strategies that can prove its value in hard dollars. Spoiler alert: First you need a problem to solve. Continue Reading
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Feature
17 Jan 2024
An overview of Microsoft SharePoint
Microsoft offers on-premises and cloud versions of SharePoint to help organizations manage content. Core capabilities include collaboration, automation and data protection. Continue Reading
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Tip
11 Jan 2024
Best practices to create accessible documents
Anyone who creates content can make documents accessible for people who use assistive technologies. These best practices lay out how to ensure content is accessible. Continue Reading
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Feature
10 Jan 2024
DXP vendors: More generative AI tools for websites to come
Generative AI has given designers, marketers and digital experience leaders new tools to more quickly create better, tightly personalized websites. DXP vendors plan to deliver more. Continue Reading