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We'll never see a year like 2020 again. Let's hope not, anyway. We're barely halfway through the year, but it's been chock-full with once-in-a-lifetime or even once-in-a-generation events. We've experienced a pandemic, a major recession, street protests and the occasional riot in major cities around the world. We've seen major sports seasons interrupted or delayed, only to resume without fans in the stands. Unemployment has spiked to levels of the Great Depression. The U.S. presidential election includes virtual conventions, social-distanced debates and uncertainty as to how ballots will be cast. The world of technology has changed, too. Working at home is the norm, and we've seen cloud use spiking, buying patterns disrupted and face-to-face communication becoming rare. Sports fans, economists and political junkies will probably never see another year like this, and they can't wait for life to get back to normal. But for the IT world, many changes will become the new normal. Some modifications accelerated yearslong trends: a ...