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Today's employees want more -- more flexibility, more choice and more attention to their needs. And smart companies are giving it to them. Indeed, the term employee experience has been elevated to boardroom discussions, but there's no cookie-cutter framework that works for all companies. Each company has its own mission and challenges. Employees, too, are different, and getting into their minds and understanding their emotions require new tools and methods. Here are five steps to creating a successful employee experience framework. Start with the employee-customer connection Organizations with highly engaged employees outperform their competitors by 147% in earnings per share, according to one Gallup study. Employee experience -- of which employee engagement is an important part -- is increasingly recognized as critical to a company's success and directly linked to a company's mission and vision. Ranked as a Glassdoor Inc. Best Place to Work, SAP is one such company. "A happy employee is going to innovate, feel included. They're...