New & Notable
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Enterprise software management expands from apps to capabilities
Application management still matters, but embedded AI requires enterprises to track and govern individual capabilities inside the software they already use.
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Voice spoofing: The hidden vulnerabilities in UC platforms
UCaaS platforms are an attractive target to threat actors launching voice spoofing attacks. But there are strategies to keep your organization safe from these costly events.
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AI turns application administration into business policy
AI does not reinvent application administration. It makes some settings consequential enough that enterprises need clearer decision rights and governance.
News
Salesforce-Anthropic integration expanded, begets 'Claudeforce'
Is this another sign of the SaaSpocalypse, or just a new evolution in work?
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Evaluate
9 top employee retention software options
Rewarding employees using rewards software could positively affect employee retention. Learn about some of the top software that could help keep employees at your company.
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Outcome-based AI pricing hits a measurement problem
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How agent assist technology works in the contact center
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What is BYOD vs. CYOD vs. COPE vs. COBO?
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Problem Solve
4 common challenges that negatively affect employee retention
CHROs must establish a positive company culture to improve employee retention. Learn about other challenges that can interfere with good employee retention and how to address them.
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Who owns the workflow? Why enterprises are managing the wrong thing
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5 risks of overemployment that HR should be aware of
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Find one strategic AI use case to ease pilot chaos, add business value
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Manage
Enterprise software management expands from apps to capabilities
Application management still matters, but embedded AI requires enterprises to track and govern individual capabilities inside the software they already use.
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Voice spoofing: The hidden vulnerabilities in UC platforms
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AI turns application administration into business policy
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New governance challenges arise as AI enters UC workflows
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Enterprise Software Basics
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SAP AI customers link scale to governance, security, operational uses
In this Q&A, ASUG CEO Geoff Scott and researcher Blake Baltazar discuss what the SAP user group's members say about their AI adoption rates and challenges of enterprise-scale AI.
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Decommission legacy UC hardware before copper sunsets
Copper line retirement is accelerating. Organizations planning to decommission legacy UC hardware must also include analog devices, such as alarm systems and elevator phones.
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Mobile unified communications: Everything you need to know
Mobile unified communications is now a widely adopted strategy for businesses of all types and sizes. Here's everything you need to know about mobile UC.
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Customer Experience
Salesforce-Anthropic integration expanded, begets 'Claudeforce'
Is this another sign of the SaaSpocalypse, or just a new evolution in work?
-
Customer Experience
Salesforce broadens headless offering for agentic AI access
Headless 360 kicks into high gear with MCP servers for Salesforce features, data repositories.
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Customer Experience
Adobe releases AI search product catalog optimization tool
Soon, if not already, the customer relationship begins by persuading AI agents that your brand is legit.
Enterprise Software Definitions
- What is UCaaS? Unified communications as a service guide
- IP telephony (Internet Protocol telephony)
- What is HR technology (human resources tech)?
- What is compensation management?
- What is talent management? Definition, basics and strategy
- What is core HR (core human resources)?
- What is HRIS (human resources information system)?
- What is manager self-service?