New & Notable
Problem Solve
5 mistakes to avoid when choosing a CX provider
When picking a CX vendor, enterprise tech buyers should have realistic AI expectations and watch out for a lack of industry expertise, scalability and integrations.
Evaluate
5 key contact center AI features and their benefits
As multifunctional contact centers grow more complex and vital as revenue and relationship centers, generative and agentic AI have become a foundational component.
Manage
POTS retirement and the business case to modernize
Carriers are actively decommissioning POTS. Don't wait until you get a decommissioning notice to lay the groundwork for a financially sound migration.
Manage
5 steps for implementing predictive maintenance
Launching a targeted pilot program is one of the steps that C-suite leaders should follow when implementing predictive maintenance at their organization. Learn more.
Sponsored Sites
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Intelligent Agreement Management
Accelerate revenue, reduce risk and unlock value
Over 1.6 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives. Using the Docusign IAM platform, companies can create, commit to, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
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Virtual Deskop
Nerdio - Building a scalable virtual environment
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AI & Emerging Tech
Verizon Connected Laptops
A survey of 438 companies reveals a widening gap between AI adoption and network security, with 95% concerned about risks outside the office. While 5G-enabled laptops may offer a path forward, many enterprises have dormant 5G hardware.
Find Solutions For Your Project
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Evaluate
5 key contact center AI features and their benefits
As multifunctional contact centers grow more complex and vital as revenue and relationship centers, generative and agentic AI have become a foundational component.
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Negotiating AI licensing and costs: A step-by-step guide for CIOs
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9 top employee retention software options
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Outcome-based AI pricing hits a measurement problem
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Problem Solve
5 mistakes to avoid when choosing a CX provider
When picking a CX vendor, enterprise tech buyers should have realistic AI expectations and watch out for a lack of industry expertise, scalability and integrations.
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4 common challenges that negatively affect employee retention
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Who owns the workflow? Why enterprises are managing the wrong thing
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5 risks of overemployment that HR should be aware of
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Manage
Using the Intune Management Extension for PowerShell scripts
Intune and PowerShell have a lot of unique management actions they can take, but with the help of the Intune Management Extension, they can communicate and manage more efficiently.
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POTS retirement and the business case to modernize
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5 steps for implementing predictive maintenance
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How to access and read Intune Management Extension logs
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Enterprise Software Basics
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Get Started
How to access and read Intune Management Extension logs
The Intune Management Extension provides enhanced capabilities for Windows admins, including the ability to track and analyze logs related to the management add-on.
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Get Started
Importance of clean HR data for AI: What CHROs should know
HR staff having to constantly second-guess and clean data will slow down a CHRO’s team. Learn what HR leaders need to consider about clean HR data and AI.
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Get Started
6 steps HR teams should follow to clean data
The HR team should implement mandatory training for anyone entering data into the company’s HR system. Learn some other steps to follow for HR data cleaning.
Multimedia
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News
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Customer Experience
Genesys banks on AI customer service agents -- and their orchestration
The agentic SaaS playbook is emerging: Throw open your platform to agents of all stripes, and provide a harness or orchestration layer to manage it all.
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Customer Experience
Adobe in Slack: Access content, production tools from Slackbot
Everyone's spreading the love -- and premium features -- with everyone else's AI interface.
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Customer Experience
Salesforce-Anthropic integration expanded, begets 'Claudeforce'
Is this another sign of the SaaSpocalypse, or just a new evolution in work?
Enterprise Software Definitions
- What is UCaaS? Unified communications as a service guide
- IP telephony (Internet Protocol telephony)
- What is HR technology (human resources tech)?
- What is compensation management?
- What is talent management? Definition, basics and strategy
- What is core HR (core human resources)?
- What is HRIS (human resources information system)?
- What is manager self-service?