Introduction to Unified Communications

3 energy-driven networking trends emerging in the AI era
AI's growth is pushing data centers to their energy limits. Cisco's Energy Networking Systems is a three-pillar approach to ...
Cisco Live 2026 conference coverage and analysis
Informa TechTarget's updating guide to Cisco Live 2026 covers the latest trends, emerging technologies and product announcements ...
How AI innovation is driving network observability tool churn
Network managers want more from their observability tools and are looking at agentic AI to give them the flexibility and ...

CX orchestration is the new hard part
Enterprises have plenty of CX tools, channels and AI features. The harder problem is coordinating the work, data, handoffs and ...
Sitecore acquires Scrunch for answer engine optimization
Sitecore becomes the latest customer experience/digital experience vendor to add more AEO to its platform.
Autonomous service still needs a human handoff
AI agents, robots and automation can handle more service work, but customer service still needs human judgment, clean handoffs ...

Hyland releases AI agent platform and vertical integrations
Can Hyland be all things to all customers?
Top records management certifications to consider
Records management certifications can help professionals build expertise in information governance, privacy, security, compliance...
Docusign upgrades AI-fueled contract management platform
Docusign moves further into electronic signature- adjacent tech territory, taking on the likes of Salesforce, Oracle, ServiceNow,...

3 BYOD security risks and how to prevent them
BYOD security risks now extend beyond lost phones and malware. Organizations should focus on identity, app protection, device ...
What can organizations do to address BYOD privacy concerns?
BYOD privacy concerns focus on the extent of IT's access to personal devices. Clear policies, selective management, and ...
Understanding BYOD policy enforcement and creation
A modern BYOD policy should balance user privacy with app, access and device controls that protect corporate data on personal ...