Features

Features

• Why mobile recruiting is the future

  Recruiters can use text recruiting to connect with great candidates. Here's a look at how mobile recruiting works, why it's important and what the future holds.  Continue Reading

• Executive shuffle rolls through ERP industry

  2019 was a year for change in the executive ranks of SAP and other ERP vendors, as the companies face struggles in moving their large on-premises installed bases to the cloud.  Continue Reading

• Top 5 inventory management techniques

  Great inventory management techniques are critical as supply chain complexity grows. Here's a look at the top techniques to help your company succeed.  Continue Reading

• Top 2020 HR trends: Employee and candidate experience, AI and more

  In 2020, business and HR will need to use technology and lead with the employee and candidate experience top of mind. Here's what to know.  Continue Reading

• SAP competitors see openings with S/4HANA qualms

  SAP customers may consider other ERP vendors as the clock speeds up for the 2025 support end for ECC, but some observers believe a move to another vendor may be just as difficult.  Continue Reading

• Software CDP features don't equate to CDP branding

  While many tech companies have software with customer data platform attributes, some vendors, such as Salesforce and Oracle, don't put the CDP label on them.  Continue Reading

• 3 Windows migration questions IT must answer

  Microsoft has stopped mainstream support for Windows 7, so organizations must have a plan to migrate to Windows 10 or extend Windows 7 support. Find out how to shape a Windows migration plan here.  Continue Reading

• Live enterprise video streaming driving market disruption

  Live broadcasts, user-created content and webinars are increasing in popularity. Learn what capabilities are shaping the way organizations approach enterprise video.  Continue Reading

• Acer Spin 5, TravelMate P6 preview: Great specs, good price

  At CES 2020, the Acer Spin 5 and Acer TravelMate P6 and P2 series headlined the vendor's appearance. Acer focused its upgrades on durability, productivity and affordability.  Continue Reading

• Dell Latitude 9510 and XPS 13 preview: Best in business

  The Dell Latitude 9510 and XPS 13 unveiled at CES 2020 redefine the business laptop, touting features like 5G, AI, impossibly long battery life, maxed out displays and more.  Continue Reading

• Samsung Galaxy Chromebook, Galaxy Book Flex Alpha hands-on

  The Samsung Galaxy Chromebook revealed at CES promises more power and performance than competitors, while the Galaxy Book Flex Alpha is an affordable option to its predecessor.  Continue Reading

• 5 recruiting ideas for 2020 HR should explore

  The fight for top talent requires planning and turning to new approaches. Here are five recruitment strategies you can use to attract the right job candidates for your company.  Continue Reading

• The impact of technology on HR: The good, bad and daunting

  Technology is changing HR in both positive and negative ways, and keeping up with these changes can feel overwhelming. Four leaders share tips for managing the changes.  Continue Reading

• HP Spectre X360 15, Elite Dragonfly hands-on preview

  Upgrades to the HP Spectre X360 15 and HP Elite Dragonfly were unveiled at CES 2020, catering to the needs of business users -- but at a cost.  Continue Reading

• It's a foldable PC: Lenovo ThinkPad X1 Fold hands-on preview

  The much-awaited Lenovo ThinkPad X1 Fold headlined the vendor's CES 2020 appearance, accompanied by upgrades to two of its flagship laptops -- the ThinkPad X1 Carbon and Yoga.  Continue Reading

• 4 digital transformation terms to know

  As technology evolves, businesses have no choice but to follow. Digital transformations are inevitable in order to keep customers and employees satisfied.  Continue Reading

• Customer engagement strategies focus on mobility, loyalty programs

  The Miami Heat and JetBlue both use mobile apps and loyalty rewards programs to engage their customers -- inside their places of business and at home.  Continue Reading

• Will Microsoft's Edge start a new browser war?

  Analysts say the new browser fight between Google and Microsoft could be about the future of work, as enterprises increasingly move to web applications.  Continue Reading

• Explore 6 SIP trunk providers with these comparison points

  Explore these six SIP vendors and the pros and cons that they each introduce to your company's telecommunications system.  Continue Reading

• SAP Data Hub opens predictive possibilities at Paul Hartmann

  When medical supply firm Paul Hartmann AG tested a supply chain analysis system built on SAP Data Hub, it found that it could predict demand better than the company's sales team.  Continue Reading

• Top expert advice addresses unified communications strategy

  The ways to approach unified communications strategies are always evolving. Check out the advice our industry experts gave to answer the top UC strategy questions of 2019.  Continue Reading

• Biggest UC trends revealed in top news stories of 2019

  Vendor partnerships and interoperability initiatives are a few of the UC trends that made headlines in 2019. Take a look back at some of the top stories from the past year.  Continue Reading

• Top expert tips highlight 2019 unified communications trends

  The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends.  Continue Reading

• How to reduce the bullwhip effect: Supply chain partners, data key

  Understanding the causes of the bullwhip effect is critical to preventing it. Here's a look at why it happens and ways to close the gap between supply and demand.  Continue Reading

• Businesses shift from ECM to content services platforms

  Many organizations are making the shift to content services platforms, as it creates a digital workplace, making files accessible to employees both inside and outside the office.  Continue Reading

• Mega-suites, cloud shape 20 years of ERP history

  Big suites from SAP and Oracle showed how ERP could run an entire business. The same complexity that led to lawsuits and cost overruns now makes the move to cloud challenging.  Continue Reading

• How food traceability software boosts supply chain visibility

  Food recalls have increased and more consumers want to know the supply chain journey of their food. Here's a look at how technology can help.  Continue Reading

• Big retailers share their CX strategies

  Effective customer experience strategies have a big impact on business success. Hear what Carnival Corp., Ritual Cosmetics and Ashley Stewart have to say about CX.  Continue Reading

• Mobile trends that will flourish and flop in 2020

  In this roundup of UC blogs, analysts discuss mobile trends for 2020, how to choose the right digital whiteboard canvas and how video analytics could help retailers.  Continue Reading

• How to tackle a supply chain transformation

  Today's business and supply chain leaders understand they need to transform the supply chain. Here's a look at the tools and strategies they'll need to create success.  Continue Reading

• 3 ways to prepare for the Windows 7 deadline

  Organizations holding onto Windows 7 for dear life should reconsider because Microsoft stops supporting the OS in January. Here's how to make the transition to Windows 10 smoother.  Continue Reading

• Top 3 ways talent pros can adapt to changing recruitment trends

  Emerging technology in recruiting -- such as recruiting AI and chatbots -- is gradually becoming the norm. Here are some skills that recruiters can develop to stay competitive.  Continue Reading

• 4 voice of the customer methods to improve CX

  To improve customer experience, organizations can use mystery shopping programs, social CRM and surveys to gather data from interactions with consumers.  Continue Reading

• VDI in 2020 will feature cloud, workspaces

  2019 brought a lot of changes to the VDI industry, and 2020 will likely do the same. Check out these expert predictions for VDI market trends in 2020.  Continue Reading

• RPA in manufacturing increases efficiency, reduces costs

  In this Q&A, Shibaji Das of UiPath discusses why manufacturers should implement RPA to improve efficiency, help with ERP system upgrades, increase ROI and reduce costs.  Continue Reading

• Learn about Microsoft's changes to the Office mobile app

  In 2019, Microsoft announced the Office mobile app as an entry point for its productivity suite and developed Office Intelligent Services features that can improve productivity.  Continue Reading

• A look inside the new Redwood Oracle UI design

  The two designers who head Oracle's Redwood user experience and branding effort explain the philosophy behind the new look and share the timeline for the multi-year rollout.  Continue Reading

• AI in hiring: Why HR should beware of bias

  AI in hiring may seem like the perfect solution to remove conscious and unconscious biases that already exist in people, but technology can't solve everything.  Continue Reading

• CPaaS market evolves to meet changing business needs

  Changing user needs are transforming the CPaaS market as vendors look to provide tools for nondevelopers and enhance communications API capabilities.  Continue Reading

• AppExchange, acquisitions key to the future of Salesforce

  In the first 20 years of Salesforce's history, acquisitions and products drove rapid growth. In the next 20, AppExchange partners will play a crucial role in the company's growth.  Continue Reading

• Salesforce Trailblazer community must keep pace to fuel growth

  Salesforce Trailhead's mission is to provide current and prospective customers with admins and developers. Growing that talent pool is crucial to Salesforce's health.  Continue Reading

• Enhancing communications with a UC-contact center integration

  The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.  Continue Reading

• How Netflix uses emotional analytics to improve CX

  Emotional analytics enable businesses to obtain customer feedback without words. Netflix employs this tactic as a means to engage and retain customers.  Continue Reading

• Why reducing hiring bias isn't easy

  Because people may harbor hidden biases, diversity and inclusion initiatives can be difficult to execute. Take an in-depth look at the issue and learn whether AI can help.  Continue Reading

• Top 7 manufacturing challenges for 2020

  Growing supply chain complexity, emerging next-gen technologies and other compelling forces will continue to challenge the manufacturing sector. Here's a look at what's ahead for 2020.  Continue Reading

• Is your organization prepared to deploy SIP trunking services?

  Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.  Continue Reading

• How speech recognition can augment UC workflows

  Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants.  Continue Reading

• CPM software Prophix organizes Spacesaver sales info for success

  CPM software helped consolidate financial data, which allowed Spacesaver to cut its monthly close time by two-thirds and replace Excel spreadsheets with OLAP-based analytics.  Continue Reading

• 6 employee activism lessons HR needs today

  Employee activism spiked last year, and experts say that as the 'age of purpose' gathers force, more workers will follow suit. Here are a few of the lessons HR should learn now.  Continue Reading

• The advantages of video calling drive business competition

  Established companies can have a hard time competing with younger cloud-native competitors. But the advantages of video calling can level the playing field.  Continue Reading

• Microsoft, Cisco usher in new era of video conferencing interoperability

  In this roundup of UC blogs, analysts discuss the future of video interoperability, Zoom's evolution in business communications and key announcements from Microsoft Ignite.  Continue Reading

• Microsoft CDP helps businesses unify customer data

  Microsoft Dynamics 365 Customer Insights takes data from disparate sales, service and marketing systems to bring it all into one golden record of the customer.  Continue Reading

• How IT can help prevent UC tool communication overload

  The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures.  Continue Reading

• Employee engagement necessary for digital transformation projects

  With four generations of employees in the workplace and confusion about projects, technology adoption efforts can fall flat. Here's how you can reach your workforce.  Continue Reading

• Salesforce customers supplement CRM with AppExchange tools

  Salesforce customers are turning to the AppExchange to supplement their CRM function. Many find AppExchange tools to be more cost-effective and to integrate better with the CRM.  Continue Reading

• CPaaS trends reflect expanded vendor offerings

  CPaaS trends, like high-level APIs, are helping providers expand their portfolios and strengthen offerings for organizations that want enhanced capabilities.  Continue Reading

• Small customer data platforms fend off big tech with service, features

  With Microsoft, Oracle and Adobe releasing customer data platforms, to be followed by Salesforce and SAP, small CDPs defend their turf with more features, better service and pricing  Continue Reading

• 10 ERP software choices for process manufacturing

  Selecting ERP software for process manufacturing can be confusing, and different industries have different requirements. Learn about some of the leading choices for process manufacturing.  Continue Reading

• New Outlook features appeal to users on the go

  At Ignite, Microsoft announced some improvements to its Office app and Outlook for iOS and Android. Learn about how it benefits both IT and end users.  Continue Reading

• Smartphone market trends elicit longer refresh cycles

  Organization must follow the smartphone market trends to inform their purchase decisions. Mobile admins should tailor purchase choices to fit each desired use case.  Continue Reading

• UCaaS provider success relies on 2 key strategies

  In this roundup of UC blogs, analysts discuss what UCaaS providers need to do to compete in the market, why Google should look at a Slack acquisition and Poly's new Studio X Series.  Continue Reading

• 8 JNUC 2019 sessions that will help iOS admins

  At JNUC 2019, Apple admins gather to discuss their management practices, issues and success stories. Mobile admins who manage iPhones should look into these sessions.  Continue Reading

• How to improve HR processes: 6 modern tools CHROs should consider

  HR tools and techniques can help free up time in HR for more beneficial activities, but it can be hard to know what to focus on first. Start with these six methods to improve HR processes.  Continue Reading

• Have success with SAP C/4HANA on-premises-to-cloud migration

  There is no one way to complete a CRM platform migration, but a little planning and asking questions along the way can ensure you are on the road to success.  Continue Reading

• Financial tools for business breathe life into transaction data

  No longer limited to simply crunching numbers, today's financial technologies can transform customer transaction data into improved operations, product development, CXs and ROIs.  Continue Reading

• A remote working strategy needs a business continuity plan

  The Pacific Gas and Electric outages in California highlight the need for organizations to include business continuity plans in their remote working strategy.  Continue Reading

• Salesforce CMS now generally available

  Salesforce now offers a content management system among its myriad of products. But the question remains of whether it will directly compete with CMSes it offers integrations with.  Continue Reading

• Compare native vs. third-party security tools for Windows 10

  IT professionals should learn the fundamental differences in feature sets between third-party security tools for Windows 10 and the native options Microsoft provides.  Continue Reading

• Influencer marketing best practices to reach millennials, Gen Z

  To reach the millennial and Gen Z consumer, you need to build trust and create experiences. Follow these tips to spin up an influencer marketing campaign.  Continue Reading

• ERP evolution sees major shifts in holistic view of business

  Implementers and users recall the late 1990s move off mainframes and the rise of SaaS and monolithic suites. Plus, ERP founders Hasso Plattner of SAP and Evan Goldberg of NetSuite share their insights.  Continue Reading

• Workplace by Facebook app finds its enterprise footing

  The Workplace by Facebook app is starting to make serious inroads in the enterprise as large organizations look to unify disparate workers and enhance employee communication.  Continue Reading

• Team collaboration platform benefits and challenges

  Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform.  Continue Reading

• 10 Microsoft Ignite 2019 sessions for Windows admins

  Windows OS admins attending Microsoft Ignite 2019 will have a variety of relevant sessions from which to choose. Consider these 10 sessions to get new management techniques and tips.  Continue Reading

• 10 Microsoft Ignite 2019 sessions for VDI admins

  VDI admins attending Microsoft Ignite 2019 could benefit from attending these 10 sessions. This guide can help to build a session schedule for the conference.  Continue Reading

• What's the difference between VMware vCenter and vSphere?

  VMware Certified Instructor Rob Bastiaansen addresses the difference between VMware vSphere and vCenter, and where in the mix the ESXi hypervisor fits.  Continue Reading

• 5 Windows Virtual Desktop management tools to consider

  Deep management capabilities are important, even in a cloud desktop implementation such as Windows Virtual Desktop. Discover five third-party tools that support a Windows Virtual Desktop deployment.  Continue Reading

• Understanding key video conferencing components

  Video conferencing is an essential tool for working with a team. Use this glossary to determine which components of video conferencing are best for your business.  Continue Reading

• These are the ABCs of marketing in the digital age

  Audience understanding, behavior analysis, marketing convergence and accessible design are the ABCs of marketing in the digital age, according to Microsoft's Purna Virji.  Continue Reading

• Salesforce Einstein Vision sinks teeth into shark recognition

  Using drones and a modified version of Salesforce's Einstein Vision, marine biologists at the University of California, Santa Barbara, can track and identify great white sharks.  Continue Reading

• Modern workspaces balance business and employee needs

  In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the enterprise and the future of CPaaS.  Continue Reading

• DaaS brings GPU-accelerated applications within reach

  Cloud-hosted virtual desktops allow organizations that require GPU-accelerated apps to have more scalability, higher cost-effectiveness and be less focused on management.  Continue Reading

• AI helps supply chain analytics make better predictions

  IoT sensors carry more data than ever into SCM platforms, making analytics simultaneously more complicated and effective. Machine learning is the indispensable helper.  Continue Reading

• RPA basics: What it is, benefits, downsides, use cases

  Robotic process automation may be able to help your business, but first you need to understand what it is and what it can and cannot do. IFS VP of AI and RPA shares his take.  Continue Reading

• Gen Z marketing strategies can benefit from new technology

  Gen Z expects companies to be on the cutting edge of CX tech. New technology can help companies keep up with these demands, without having to spend a fortune on strategy or software.  Continue Reading

• Digital supply networks improve visibility and collaboration

  Digital supply networks offer better visibility and collaboration than traditional supply chains. Find out what they are and whether they might help your company.  Continue Reading

• Best practices when analyzing order management system features

  It's important to lay the groundwork before purchasing and implementing an order management system. Supply chain users and experts examine key factors in making the right decision.  Continue Reading

• Apple contact center chat adds rich media, improved UX

  The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.  Continue Reading

• 8 vendors who offer enterprise mobile devices and tablets in 2019

  Discover eight leading providers who sell both tablets and smartphones for business workers. Their offerings are diverse, and some are more enterprise-oriented than others.  Continue Reading

• AI CMS workflows create up close and personal experiences

  Incorporating AI into the basic building blocks of CMS workflows optimizes content creation and preparation to personalize interactions with customers over multiple channels.  Continue Reading

• Field service providers drive CX, engagement, retention

  Manuel Grenacher, general manager of SAP Service Cloud, offers tips for using CX best practices to improve the lives of both field service providers and the people they service.  Continue Reading

• Customer engagement fuels retail success

  Down, but not out? It's a fitting description for the current state of traditional retail stores. But there are many ways retailers can still win against online competition.  Continue Reading

• AI drives unified endpoint management benefits beyond limits

  With a big boost from artificial intelligence, UEM tools sharpen applications in security, identity management, app monitoring, dynamic profiles, onboarding and self-help.  Continue Reading

• 3 steps to lock down VDI security

  Despite a popular myth, virtual desktops are susceptible to security breaches just like traditional desktops. IT admins can improve VDI security by following these best practices.  Continue Reading

• How to choose the right mobile device for business

  Explore three criteria to look at when evaluating which mobile device is best suited for your organization. These include ease of use, as well as security and tablets vs. smartphones.  Continue Reading

• Enhancing business processes with intelligent virtual assistants

  In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs.  Continue Reading

• Discover the best ERP software for your organization

  Discover the best ERP software for your organization in this product roundup that covers features, user reviews and integration.  Continue Reading

• Advantages and disadvantages of mobile devices in business

  Mobile devices have become a steady presence in today's workplace. Learn about mobile devices in businesses and how they can help employees work more efficiently.  Continue Reading

• Martech strategy, Agile marketing are trends to follow

  As the marketing model changes, businesses can adopt thousands of different marketing technologies to better reach customers and improve customer experience.  Continue Reading

• Gartner video conferencing Magic Quadrant highlights remote work

  Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'  Continue Reading

• Oracle strengthens autonomous cloud positioning

  Oracle announced a host of new features for EPM, ERP and HCM clouds, including machine learning OCR and new jobs for the Oracle bot, and a new UX.  Continue Reading