Features

Features

• What to expect from the Salesforce Sales Cloud platform

  Salesforce Sales Cloud is a CRM platform featuring a number of sales and CRM tools, which help businesses of all sizes manage their B2B and B2C engagement and sales strategies.  Continue Reading

• Mitel VoIP 3300 series controllers: Product overview

  The Mitel VoIP platform consists of the 3300 series controllers. With support for up to 2,000 SIP trunks, the 3300 series can replace legacy telephony in small or large businesses.  Continue Reading

• ShoreTel phone system: Product overview

  The ShoreTel VoIP system boasts several voice switches, simplified administration and automated backup. The premises platform is ShoreTel's replacement for PBX telephony.  Continue Reading

• LBS powers personalized intranet design

  Frustrated by its needle-in-a-haystack approach to locating pertinent corporate info, Citrix geared its intranet to specific employee needs worldwide.  Continue Reading

• Cisco UCM voice over IP system: Product overview

  Designed for small and medium businesses, as well as large enterprises, Cisco UCM provides voice over IP technology that can replace a legacy telephone system.  Continue Reading

• Comparing the leading VoIP vendors and their products

  Before purchasing a VoIP system, enterprises need to carry out careful research as VoIP vendors offer intricate products with varying capabilities.  Continue Reading

• PeopleSoft ERP suite excels at human capital management

  PeopleSoft ERP software aims to help enterprises recruit and retain top talent, while offering financial and supply chain modules.  Continue Reading

• Cloud-based CRM enters new territory for Salesforce partners

  Channel partners are pursuing increasingly sophisticated Salesforce implementation projects, helping customers integrate and optimize complex systems.  Continue Reading

• Zoho CRM platform overview

  Zoho's cloud-based CRM platform helps businesses manage the key aspects of their customer engagement strategies.  Continue Reading

• Toshiba IPedge VoIP System Product Overview

  The Toshiba IPedge is a secure software-based VoIP system intended to replace legacy telephony.  Continue Reading

• Cloud-based marketing tools need integration to work

  When companies don't integrate their cloud-based marketing tools, customer data can easily become out-of-date and out-of-sync among various systems.  Continue Reading

• Improving customer engagement strategies with CRM tools

  There are several different types of CRM tools that can be used to improve your customer engagement strategies.  Continue Reading

• The good, bad and ugly of Outlook apps for iOS and Android

  Outlook mobile applications for iOS and Android are here, but is that a good thing? Take a look at why users will love them and why IT might hesitate to endorse them.  Continue Reading

• Workday HCM | HR tools product overview

  Workday HCM has a wide breadth of functions aimed at unifying human resource capabilities into a single, easy-to-use system.  Continue Reading

• HR tools overview: IBM Kenexa Talent Acquisition Suite

  IBM Kenexa Talent Acquisition Suite focuses on the talent management needs of an organization.  Continue Reading

• Why you need mobile infrastructure

  IT shops need to invest in modern mobile infrastructure to meet the growing demands of mobility in the enterprise.  Continue Reading

• The move to SaaS-based applications remains a gradual process

  More organizations are moving business applications off-premises, relying on technology once thought of as cutting-edge, like software as a service—but full steam ahead it’s not.  Continue Reading

• Create apps that focus on end-user needs first

  Many companies approach mobile app development backward and don't even realize it. Prioritizing user needs over business needs will breed better results.  Continue Reading

• MDM, MIM and MAM products help in securing data

  Mobile device management, mobile application management and mobile information management form a security trio that protect data in the age of BYOD.  Continue Reading

• Microsoft Windows history: A 30-year timeline

  Microsoft celebrates 30 years of the Windows operating system when it ships Windows 10 this fall. Here's a look at Windows history -- bumps and all.  Continue Reading

• Registry tweaks can speed up Windows 8 performance

  Our latest article on using the Windows registry to improve Windows 8 performance looks at disk access and shutting down Windows Store apps  Continue Reading

• Bringing HR and finance together

  HR and finance information has traditionally been siloed, but organizations are finding that to be competitive, they have to break down the long-standing barriers between the two departments.  Continue Reading

• How to enable Windows 8.1 kiosk mode for Modern apps

  It's possible to control user application access on startup with Assigned Access, but note that Windows 8.1 kiosk mode works only for Modern apps.  Continue Reading

• Windows kiosk mode locks down PCs, but note workarounds

  Switching from the Windows Explorer shell to a particular app can be useful for single-purpose devices, but users can still foil Windows kiosk mode.  Continue Reading

• Create SuccessFactors Metadata Framework objects, rules with ease

  Looking at extending SuccessFactors software? Consultant Luke Marson lays out best practices for using the SuccessFactors Metadata Framework to make it happen.  Continue Reading

• Differences between desktop and server virtualization

  Desktop and server virtualization are different beasts, and not knowing the difference can put your VDI deployment in hot water.  Continue Reading

• Windows 9 features may address unified apps and the cloud

  Based on the Windows 8.1 update, it's reasonable to expect Windows 9 features for universal apps and cloud integration. Will they entice enterprises?  Continue Reading

• Finding and fixing Office 2013 installation problems

  Desktop administrators can streamline Office deployments by understanding fixes to important installation problems.  Continue Reading

• Use balanced scorecards to follow through on business strategy

  Balanced scorecards are deceptively powerful tools for defining and tracking key metrics and objectives.  Continue Reading

• How to troubleshoot remote and virtual desktop connection issues

  There are lots of reasons that remote and virtual desktop connection issues come up because there are so many components that make the technology work. Learn some of the most common reasons for connection troubles and how to fix them.  Continue Reading

• New technologies take on records management challenges

  An explosion of information is forcing organizations to recycle their folders and go digital. But change won't come easy.  Continue Reading

• A 360-degree view of customers requires better data analytics

  Companies want to use better data analytics to get a more comprehensive understanding of their customers. But today's reality suggests that is in the distant future.  Continue Reading

• Pros and cons of using secure containers for mobile device security

  With BYOD on the rise, IT needs to keep sensitive corporate information safe. Secure containers are one way to do that, but when’s best to use them?  Continue Reading

• Five critical factors to integrating SAP SuccessFactors with SAP HCM

  There are five critical aspects to integrating SAP SuccessFactors with SAP HCM software or other technologies, writes HCM expert Luke Marson.  Continue Reading

• Use Excel's IF statement to track, save on IT support contract costs

  Warranty tracking for enterprise software can be an odious task, but if you know how to use the IF statement in Microsoft Excel, you could save money.  Continue Reading

• Track software licenses and IT support with Excel date functions

  As part of our series on Excel for IT admins, we look at how Excel date functions can help with calculating software licenses and support dates.  Continue Reading

• What virtualized GPU technology is doing for VDI

  Virtualized GPU technology brings VDI to more users than ever before, which could spur desktop virtualization adoption.  Continue Reading

• If you're not using Windows Sysinternals tools, you should be

  Windows Sysinternals tools can make work a lot easier for IT administrators, but many people don't even know the suite exists. Get with the program!  Continue Reading

• SAP NLS app, new HANA updates changing the data management equation

  Developments including an SAP Near Line Storage application and new SAP HANA features are helping solve big data bottlenecks, writes Ethan Jewett.  Continue Reading

• The pros and cons of two-tier ERP

  The right two-tier ERP approach can deliver some of the benefits of standardization without too much cost or complexity.  Continue Reading

• Where wearable devices could fit in the business world

  Whether wearable devices will have a place in the enterprise remains to be seen, but the devices do have some interesting use cases for businesses.  Continue Reading

• Everything you need to know about developing mobile apps

  Developing mobile apps for your users can help them be more productive, but before you start building apps, learn about the different kinds.  Continue Reading

• ECM project ushers in BPM at Rehmann Financial

  An enterprise content management project to eliminate paper and shore up compliance morphed into a business process management initiative.  Continue Reading

• Batch scheduling and demand-driven manufacturing can coexist, experts say

  By understanding the benefits -- and limitations -- of demand-driven manufacturing and batch scheduling, manufacturers can optimize both.  Continue Reading

• Companies respond to customer needs with demand-driven manufacturing

  Demand-driven manufacturing can help companies react to rapid market changes -- and save money in the process.  Continue Reading

• Google Hangouts vs. Skype: A comparative look

  Google's challenging Microsoft in the video conferencing market. This chart offers a feature-by-feature comparative look at Google Hangouts vs. Skype.  Continue Reading

• Using the cloud for rapid deployment of FP&A technology

  Steve Player explains five key advantages to using cloud applications in financial planning and analysis and dispels two common objections.  Continue Reading

• Apple iOS devices and VDI: Connecting the cult and the corporation

  If your organization wants to access virtual desktops from Apple iOS devices, keep these tips in mind to make the transition smooth.  Continue Reading

• Weighing connected vs. disconnected VDI

  Offline VDI lets users work from anywhere -- even without an Internet connection -- but that brings up a few challenges regarding user experience.  Continue Reading

• Windows tools and terminology for desktop admins

  There are a number of Windows tools that desktop admins can use, but before you can use them you have to know what the terms actually mean.  Continue Reading

• Tips for VDI user profile management

  Unique user profiles are key to a successful VDI environment, so you need user profile management techniques to create, store and secure profiles.  Continue Reading

• Tips for creating an SAP Business Blueprint for Solution Manager deployment

  In this second part on building an SAP Solution Manager roadmap, expert Tony de Thomasis looks at creating a Business Blueprint.  Continue Reading

• Machine-to-machine technology automates the warehouse

  Machine-to-machine technology is a handy tool for automating warehouse operations.  Continue Reading

• Decoding active and passive RFID tags

  Active and passive RFID differs greatly in terms of functionality and cost. Here's what you need to know about the flavors of RFID.  Continue Reading

• Mobile application delivery: How to do it and what to beware of

  Mobile application delivery is a tough nut to crack. Every delivery option has drawbacks, such as cost, connectivity and user experience.  Continue Reading

• Ten ways to make your VDI deployment fail

  When it comes to VDI, there's a lot of room for error. Check out the ten most common reasons a VDI deployment fails.  Continue Reading

• Comparing remote display protocols: RemoteFX vs. HDX vs. PCoIP

  Are you puzzled by protocols? This comparison reviews top remote display protocols from major vendors so you'll know what each has to offer.  Continue Reading

• User environment virtualization leaves roaming profiles in the dust

  As users connect to more devices than ever, user environment virtualization is a blossoming trend in the desktop virtualization market.  Continue Reading

• Oracle Siebel vs. Salesforce faceoff: Siebel is more versatile

  In this Oracle Siebel vs. Salesforce faceoff, one consultant says Siebel users have more options without paying much more than Salesforce customers.  Continue Reading

• Knowledge management strategy helps gas company retain worker know-how

  Pacific Gas and Electric shares advice on how to hold on to institutional knowledge when highly experienced workers hit retirement age.  Continue Reading

• Application virtualization comparison: XenApp vs. ThinApp vs. App-V

  App streaming and virtualization tools differ when it comes to portability, offline capabilities and more. Get to know application presentation tools from Citrix, VMware and Microsoft.  Continue Reading

• How SAP BW and HANA will merge over time -- and why it matters

  The differences between SAP HANA and Business Warehouse will melt away, says expert Ethan Jewett in this second of a two-part series.  Continue Reading

• GPS technology steers towards the manufacturing supply chain

  Rather than replacing other AIDC technologies, GPS complements bar code and RFID technology and is typically deployed for logistics tracking.  Continue Reading

• HANA or Business Warehouse? Choice depends on SAP data management needs

  Do companies need SAP Business Warehouse or HANA? It depends on SAP data management needs, says expert Ethan Jewett in this first of a two-part series.  Continue Reading

• Know the SCOR model to build strong supply chain metrics

  By following the SCOR model, manufacturers can put supply chain metrics in place to ensure enterprise-wide success.  Continue Reading

• Budgeting and forecasting software rescues firm from 'spreadsheet hell'

  Adaptive Planning's SaaS budgeting, planning and forecasting tools cater to NPD Group's global needs in a way that Excel couldn't.  Continue Reading

• Demystifying Microsoft virtual desktop licensing: SA vs. VDA vs. CDL

  Virtual desktops are so dynamic that licensing them isn't easy. Microsoft's complex VDI licensing rules certainly don't help.  Continue Reading

• Proper ERP testing essential for successful implementation

  In this book chapter excerpt, learn how to ensure successful system implementations through ERP testing best practices.  Continue Reading

• Best practices to estimate accurate ERP schedules, budgets in an ERP project

  In this book chapter excerpt, find out how to estimate ERP project schedules and budgets and avoid common pitfalls.  Continue Reading

• Six data privacy questions to ask SaaS financial software vendors

  The answers to these questions can help CFOs shake data privacy fears and feel more confident about moving financials to the cloud.  Continue Reading

• Desktop analytics: A game changer for contact centers, back offices

  Expert Donna Fluss says companies should consider a new type of analytics -- desktop analytics -- to accurately provide feedback on the contact center and the back office.  Continue Reading

• Asset accounting in SAP ERP Financials

  In this SAP Press book chapter, learn the basics of asset accounting in SAP ERP Financials, including implementation, integration, and configuration.  Continue Reading

• Manufacturing requirements planning: The four critical questions answered

  Read a key chapter in the recently revised and updated "Orlicky's Material Requirements Planning," considered by some to be a landmark book by one of the pioneers of MRP.  Continue Reading

• Understanding master data types in SAP materials management

  In this SAP Press book chapter excerpt, find introductions to material master data and vendor master data types used in SAP materials management.  Continue Reading

• The Layer 4 protocols behind PCoIP and HDX: Which is better for VDI?

  VMware uses UDP for its remote desktop protocol, PC-over-IP, and Citrix uses TCP for HDX. Consider the pros and cons of these technologies for your VDI environment.  Continue Reading

• Remote desktop access vs. mobile access: What's the difference?

  While remote access is always remote, it's not always mobile. There's a difference between the two, each with its own use case.  Continue Reading

• Advanced ABAP operations with elementary data types

  In this book chapter excerpt, discover some ABAP advanced operations that can be performed using elementary data. You'll also learn how to use these features in your ABAP programs.  Continue Reading

• Windows task manager: Viewing Windows 7 processes and applications

  If applications or processes in a customer's Windows 7 operating system aren't responding, you can use the task manager to view, end and restart them.  Continue Reading

• How to save Perfmon data using Windows 7 performance monitor

  There is a great deal of performance data to sort through in Windows 7, but the performance monitor uses data collector sets to allow you to view and analyze collected data.  Continue Reading

• Using system properties to configure Windows 7 options

  The system properties dialogue box in Windows 7 is split up into five tabs that let you change your customer's computer name or dual-boot settings.  Continue Reading

• Performing RFC connection checks in NetWeaver BW with SAP TREX

  SAP administrators can use SAP TREX to diagnose and repair broken RFC connections between SAP NetWeaver BW and the blades of the BW Accelerator.  Continue Reading

• Adding Remote Desktop Services and RemoteApp programs

  There are factors that solutions providers need to consider when adding Remote Desktop Services, such as which role services to use, and steps to follow to add RemoteApp programs.  Continue Reading

• Remote Desktop Services: Server and client requirements

  In this article, you'll learn about Remote Desktop Services server and client requirements and how to retrieve information on the RDS server using the Performance Monitor tool.  Continue Reading

• Using Remote Desktop Services Manager, RDS CAL

  Solutions providers can use the Remote Desktop Services Manager and its tab options to view user information and get expert advice on identifying and adding a RDS CAL.  Continue Reading

• Windows 7 system diagnostic reports: Using Performance Monitor

  Using the Performance Monitor, solutions providers can view Windows 7 system diagnostic reports to resolve performance issues and prevent problems before they occur.  Continue Reading

• Troubleshooting Windows 7 hardware and performance issues

  Solutions providers need to be aware of the top methods for troubleshooting Windows 7 hardware and performance issues, including how to properly deal with error messages.  Continue Reading

• What USMT will and won't do

  Microsoft's User State Migration Tool does have limitations. See what it can and can't do.  Continue Reading

• Supply chain management (SCM) and business intelligence (BI): Questions about integration

  Integrating SCM and BI can boost the effectiveness supply chain analytics. SCM BI integration can be tricky, so before you get started, find answers to some common SCM and BI questions.  Continue Reading

• SCM and PLM: Questions about integration

  Integrating your supply chain management (SCM) software with your product lifecycle management (PLM) software optimizes the capabilities of both systems. Before getting started, read answers to some SCM PLM integration questions.  Continue Reading

• Inventory management software frequently asked questions (FAQ)

  Inventory management software goes beyond simple record-keeping to provide the information and analysis you need to make better decisions. Here are some frequently asked questions.  Continue Reading

• Monitoring Hyper-V performance and utilizing System Center VMM

  See the benefits of monitoring Hyper-V performance and utilizing System Center Virtual Machine Manager, including centralized management and organized placement of virtual machines.  Continue Reading

• Building a business case for lean implementation

  Introducing lean thinking to your staff means explaining what lean does and how it will help your business. Identifying your goals, explaining the concepts of kaizen and kanban and setting up lean training programs are all parts of building a ...  Continue Reading

• FAQ: Windows 7 hardware requirements and compatibility

  Use this FAQ to learn about Windows 7 hardware requirements and notebook compatibility factors, and find out when you should recommend 32-bit vs. 64-bit architecture.  Continue Reading

• Installing, configuring and testing a UPS for Windows 7

  This chapter excerpt teaches you how to choose a UPS for multiple Windows 7 workstations and provides step-by-step processes for UPS installation, configuration and testing.  Continue Reading

• Five best SharePoint troubleshooting tips

  Got some gripes with SharePoint? Learn what some of the biggest issues are and how to fix them  Continue Reading

• Key concepts for server, storage and client virtualization

  This chapter excerpt explores the different aspects of IT virtualization, such as server, storage and client virtualization, and covers virtual servers and virtual data storage.  Continue Reading

• Tips for manufacturing production planning and scheduling with MES

  MES software can aid in production planning by calculating automated sequences. It can also help on the work scheduling end through order processing.  Continue Reading

• Windows 7 virtual memory performance optimization

  In order to ensure virtual memory performance optimization in Win 7, you need to consider page file customization techniques, location, size, how to split a page file and more.  Continue Reading

• Windows 7 performance monitoring tools

  Use updated tools such as Performance Monitor, Resource Monitor or Task Manager to focus on specific performance aspects and capabilities while enhancing and measuring system performance.  Continue Reading

• Ubuntu Linux installation and hard drive setup guide

  Learn how to set up a client's hard drive for proper Ubuntu Linux installation with this chapter excerpt.  Continue Reading