Features

Features

• 10 microlearning strategies to boost continual learning

  Microlearning can be beneficial for employees because it breaks down topics into manageable chunks. Learn 10 strategies to maximize microlearning's success.  Continue Reading

• How generative AI can improve knowledge management

  With generative AI, knowledge management teams can automate knowledge capture and maintenance processes. Explore how AI can improve knowledge management.  Continue Reading

• 5 email marketing challenges and their solutions

  Most organizations primarily use email to connect with customers. Yet, marketers often struggle with engagement due to spam filters and crowded inboxes.  Continue Reading

• 4 email A/B testing best practices

  A/B testing can help marketers improve email campaigns one variable at a time. Best practices include designing the right test, starting with the sender's name and using AI tools.  Continue Reading

• Social media marketing strategies: Cut cliches, add opinions

  Effective online engagement with customers starts with conversations that use feelings and opinions, rather than cliches and facts, to build lasting relationships.  Continue Reading

• Comparing iPhone vs. Android for business

  Organizations deploying or managing smartphones for corporate use should know how iPhone and Android compare in an enterprise setting. Factors such as UX are key differences.  Continue Reading

• Sales vs. account management: What's the difference?

  Sales and account management teams work together to increase revenue. However, these roles have different goals, responsibilities, skills and relationship timeframes.  Continue Reading

• How unified communications tools address accessibility

  The increased use of cloud communications means the tools must be accessible for everyone. Organizations should vet how their UC providers support accessibility features.  Continue Reading

• Comparing AVD vs. VDI and how to start a migration plan

  When organizations evaluate their existing business technologies, choosing a method to host and deliver virtual desktops is a critical decision. Find out how to make that decision.  Continue Reading

• LMS vs. CMS: What's the difference?

  A CMS can fulfill general content publishing, editing and storage needs, while an LMS is better suited to a more specific HR and employee-oriented use case.  Continue Reading

• Genesys offers workforce management tool to measure EX

  A contact center management firm uses a Genesys tool that collects information about employees' experience to uncover organizational weaknesses and identify ways to improve.  Continue Reading

• Why HR compliance is important and 5 best practices

  HR leaders must ensure their companies are following applicable laws so their organizations can avoid fines and potential lawsuits. Learn more about why HR compliance is important.  Continue Reading

• Reshoring manufacturing interest grows but is slow going

  Reshoring manufacturing to the U.S. is on the rise, driven by supply chain risks, sustainability demands, and policy incentives. But the pace and extent of any shift is uncertain.  Continue Reading

• Prepare for Teams admin certification with MS-700 study guide

  Learn the administrative responsibilities for the Teams phone system in this excerpt from 'MS-700 Managing Microsoft Teams Exam Guide.'  Continue Reading

• Online forms tool offers custom designs and user insights

  Digital marketing agency SmartBug Media uses digital customer survey platform Typeform to create custom-designed, brand-appropriate questionnaires and collect user data insights.  Continue Reading

• Benefits and challenges of using chatbots in HR

  Chatbots may save HR professionals' time, but using them can bring some challenges if HR leaders don't plan for those problems. Learn more about the benefits and drawbacks.  Continue Reading

• Customer communications management key to CX success

  Companies of all sizes are using the latest tech such as generative AI, online store apps, and collaboration tools like video calling to improve CX for B2B and B2C businesses.  Continue Reading

• Comparing DaaS vs. SaaS and how they work

  There are many services organizations can purchase to simplify business processes and IT management, and DaaS and SaaS are two of the most common examples.  Continue Reading

• Banks aim to improve customer experience for users online

  Tactics to increase digital interactions include improving contact center tools, prioritizing UX design and merging digital capabilities with real-time human service.  Continue Reading

• What is account-based marketing? A guide to ABM strategy

  Companies increasingly use ABM to target high-value accounts and boost sales revenue. Here's the lowdown on the key terms and technologies, plus expert advice on getting started.  Continue Reading

• What does a knowledge champion do?

  Knowledge champions use communication and leadership skills to encourage their department or group members to adopt knowledge management best practices.  Continue Reading

• A guide to account-based engagement

  Account-based marketing strategies can unify marketing, sales and customer service objectives to prioritize, personalize and monetize engagements with high-value accounts.  Continue Reading

• 2 sustainable packaging benefits and 1 challenge to know

  Learn how using sustainable packaging can benefit companies in various ways, including to improve brand image, as well as challenges of which supply chain leaders should be aware.  Continue Reading

• Weigh video conferencing sustainability benefits and challenges

  Video conferencing sustainability is about more than reducing travel. Learn the role video technology can play in ESG goals, as well as potential environmental drawbacks.  Continue Reading

• RingCentral healthcare mends health center's phone system

  Consolidating phone systems enabled Sun River Health to provide flexibility to clinical staff, expand reporting in its call center and improve the patient experience.  Continue Reading

• Industrial metaverse, AI set to transform manufacturing

  Manufacturing is moving into the industrial metaverse where companies create and run virtual models of physical facilities, incorporating digital twins, AR, IoT and cloud computing.  Continue Reading

• Collaboration tool sprawl challenges and how to address them

  Using multiple communication and collaboration tools can cause productivity headaches. There are steps IT can take to avoid these issues and manage collaboration tool sprawl.  Continue Reading

• Using Fibery to build The Ultimate Workspace for solopreneurs

  The no-code digital workspace vendor for SMBs brings total customization to online knowledge hubs and generative AI tools to build online workspaces and create content quickly.  Continue Reading

• Navigating unlimited PTO: Pros, cons and best practices

  Unlimited time off helps companies demonstrate that they trust their employees, but disadvantages include workers deciding not to use their PTO. Learn more pros and cons.  Continue Reading

• 4 components of a customer obsession model

  Customer-obsessed organizations put customers at the heart of their operations. A customer obsession model requires important elements like a data strategy and leadership support.  Continue Reading

• 4 PC lifecycle management best practices

  There isn't a perfect PC lifecycle plan for all organizations, so IT teams and management should ask themselves these four questions to shape their PC policy.  Continue Reading

• How to increase employee engagement on sustainability

  Getting employees excited about sustainability topics doesn't just happen. Here's how initiatives such as sustainability ERGs and volunteering opportunities can spark engagement.  Continue Reading

• The pros and cons of hiring boomerang employees

  Returning, or 'boomerang,' employees can bring plenty of advantages, such as faster onboarding, but disadvantages can include employee complacency. Learn about the pros and cons.  Continue Reading

• Arista ditches spreadsheets, email for SAP IBP

  As rapid growth outstripped Arista Networks' spreadsheet-based supply chain processes, the company implemented a digital supply chain with SAP Integrated Business Planning.  Continue Reading

• 4 important skills of a knowledge management leader

  KM programs need a leader who can motivate employees to change their routines. This leader needs a long-term mindset and the ability to translate KM ideas into business language.  Continue Reading

• What does a knowledge management leader do?

  Knowledge management teams often include IT professionals and content writers. But at the head, they need a central leader to make connections and guide people.  Continue Reading

• 8 ideas for increasing warehouse sustainability

  Warehouses can make up a major part of a company's carbon emissions. Learn some ideas for how warehouse owners and operators can improve sustainability.  Continue Reading

• What does the new Microsoft Intune Suite include?

  With all the recent name changes with Microsoft's endpoint management products and add-ons, IT teams need to know what Intune Suite -- Microsoft's latest bundle -- offers.  Continue Reading

• What are the benefits of a knowledge base?

  As a knowledge base lets customers and employees quickly find answers, it can boost an organization's customer satisfaction score and overall efficiency.  Continue Reading

• Should your company start a spot bonus program?

  A spot bonus program can positively affect employee experience as long as spot bonuses are delivered quickly yet sparingly. Learn some spot bonuses best practices.  Continue Reading

• 3D printing has a complex relationship with sustainability

  3D printing promises some sustainability benefits, including creating lighter parts and shorter supply chains, but the overall question of its environmental value is complex.  Continue Reading

• How businesses improve customer experience with AI

  AI bolsters the consumer journey by improving personalization for enterprise marketing and unlocking data extraction for customer calls to the contact center.  Continue Reading

• Benefits of employee recognition programs and ideas to try

  Employee recognition programs can lead to happier workers, which helps companies overall. Learn some benefits of employee recognition programs as well as potential pitfalls.  Continue Reading

• Microsoft and Cisco certification deepens interoperability

  These UC blogs review Microsoft's and Cisco's latest integrations and the business strategy driving them, as well as how to ensure collaboration security in the workplace.  Continue Reading

• MAM vs. DAM: What's the difference?

  Digital asset management is the reigning champion of managing digital and multimedia assets. Now, media asset management offers the same, with more support for larger files.  Continue Reading

• How to use the Apple Rapid Security Response updates

  Typical Apple OS updates are large and infrequent, but the Rapid Security Response feature helps admins keep Apple devices patched without performing full OS updates.  Continue Reading

• Extend collaboration tools with 'Google Workspace User Guide'

  Collaboration tools are key as businesses shift to hybrid work. Google Workspace supports productivity with Google Classroom, Marketplace apps and Google Assistant.  Continue Reading

• Timing crucial for Rainier's move to Epicor cloud ERP

  When Rainier Industries implemented Epicor ERP on premises in 2014, productivity rose. Now, the time is right for a cloud move, which will improve continuity and system management.  Continue Reading

• AI takes center stage in the future of contact centers

  Generative AI has disrupted the technology world, and contact center vendors are already looking to add it to products. Here's what AI in contact centers could mean for agents.  Continue Reading

• Move to S/4HANA or not? Some real-world experiences

  With end of support looming for ECC, the race to S/4HANA is on -- for some. Learn some pros and cons of S/4HANA and why some companies are taking a 'just say no' approach.  Continue Reading

• Jabil's S/4HANA Cloud move: Shift now, transform later

  When it came time to move from SAP ECC to S/4HANA Cloud, Jabil chose to lift-and-shift systems in stages. Business transformation will come after the cloud migration.  Continue Reading

• Successful hybrid working mixes tech, policy and culture

  IT leaders at Enterprise Connect discuss their strategies for successful hybrid working, from transparent team agreements to parity between home and office setups.  Continue Reading

• How account-based marketing can improve personalization

  An ABM strategy can help B2B marketers personalize marketing efforts for top prospects. An ABM strategy includes an ideal customer profile, personalized messaging and a CRM system.  Continue Reading

• Advice for marketing personalization

  Business professionals have become numb to the plethora of marketing emails they receive every day. However, personalized messaging can grab their attention.  Continue Reading

• Collaboration tools help and hinder workplace accessibility

  Cloud-based collaboration tools have improved workplace accessibility for people with disabilities. But IT leaders must examine where collaboration tools still fall short.  Continue Reading

• 5 best practices in performance reviews

  Performance reviews are a stressful time for many employees. Learn the best practices HR leaders should ensure managers follow to make the reviews go as smoothly as possible.  Continue Reading

• Meeting room hardware supports hybrid employee experience

  Meeting room hardware must evolve to support the hybrid employee experience. Meeting Owl 3 and Owl Bar are two devices aiming to create a more equitable meeting experience.  Continue Reading

• Enterprise Connect 2023 highlights Microsoft Teams, ChatGPT

  The annual unified communications conference once again spotlights current and future industry trends as IT leaders weigh their business and technology investments.  Continue Reading

• How Gen Z will shape the future of customer experience

  The future of customer experience is in the hands of Gen Z -- and new technologies, like generative AI and XaaS. These trends will affect consumer and enterprise markets alike.  Continue Reading

• 7 exit interview questions to ask departing employees

  Exit interview data is a valuable resource for improving company operations. Learn some of the best questions to ask an employee during an exit interview.  Continue Reading

• Cisco hybrid work bundle enhances employee experience

  This series of UC blogs examines Cisco's hybrid work bundle, Neat's new Neat Pulse offering and how Zoho Workplace increases work productivity.  Continue Reading

• Digitization sparks growth for EAM systems

  The EAM software market is growing with more options for asset management. Experts argue that companies may benefit from tighter integration between EAM and ERP systems.  Continue Reading

• How the UC market is addressing corporate ESG initiatives

  More organizations are adopting ESG initiatives, and UC vendors have begun to offer new programs and capabilities in response. But how much of a priority is ESG in the UC market?  Continue Reading

• How companies can avoid a poor candidate experience

  In a competitive job market, companies must learn how to avoid a poor candidate experience. Here are some best practices to follow.  Continue Reading

• How recruiters can reject candidates respectfully

  How recruiters reject job candidates can make a huge difference in a candidate's feelings towards a company. Learn some ways that recruiters can improve the rejection process.  Continue Reading

• Customer success vs. customer support: What's the difference?

  Customer support and customer success sound similar, but they're distinct business practices. Differences include approach, metrics, maturity and skills.  Continue Reading

• How are UEM, EMM and MDM different from one another?

  IT should understand the differences between UEM, EMM and MDM tools so they can choose the right option for their users. Learn about the differences between these tools.  Continue Reading

• ERP vs. WMS: Which one is right for you?

  If nuanced warehouse efficiency is necessary to fulfill customer expectations, an ERP system may not be enough. Here's what to consider when it comes to ERP vs. WMS.  Continue Reading

• Slack workflow automation enhances Shipt productivity

  After Shipt deployed Slack's workflow automation tools, the company saw greater productivity and communication with its employees and shoppers.  Continue Reading

• Pandora embarks on SAP S/4HANA Cloud digital transformation

  When its ERP system became outdated, Pandora chose S/4HANA Cloud for its business process transformation. The new system is expected to unify data and improve customer experience.  Continue Reading

• Florida Crystals simplifies SAP environment with move to AWS

  Florida Crystals' consolidation of its SAP landscape to a managed services SaaS deployment on AWS has enabled the company to focus on business process transformation.  Continue Reading

• ERP vs. PLM: What are the differences?

  Agile design and product management are key in today's constantly changing business landscape. Learn why PLM might help and how it's different than ERP.  Continue Reading

• Microsoft's OpenAI investment to boost work productivity

  This series of UC blogs examines Microsoft's investment in OpenAI, Amazon Chime's advancements that increase productivity and RingCentral DaaS.  Continue Reading

• 6 offboarding best practices for HR leaders to follow

  An employee departure is a stressful time for the worker and the company. HR leaders should learn some offboarding best practices to maintain a positive relationship.  Continue Reading

• Compare the top 13 CDP software products in 2023

  CDPs, which vendors may sell as standalone products or as subsets of CRM systems, help organizations build detailed customer profiles. Top CDPs include Emarsys and Oracle Unity CDP.  Continue Reading

• 4 ways HR can support and develop managers

  Managers may be inexperienced and require help facing today's business challenges. Learn how HR leaders can help managers succeed in their roles.  Continue Reading

• SAP leadership gets good grade, but has room to improve

  SAP CEO Christian Klein has performed well under tough conditions, observers said, but he still must deal with challenges like improving product strategy and S/4HANA migrations.  Continue Reading

• Guide to building an effective employee experience strategy

  Here's how the physical environment, culture and technology shape the employee experience -- and the steps you can take to improve it. It starts with listening.  Continue Reading

• Top UC and collaboration news of 2022 highlights 4 key trends

  Review the 2022 UC and collaboration news highlights to learn about the trends that drove the market, and discover how these trends will influence the market in 2023.  Continue Reading

• Ultimate guide to customer service for businesses

  Good customer service can make or break a business -- which is why it's more important than ever to understand customer service and develop a strategy to implement it.  Continue Reading

• Digital marketing tips for growth amid economic uncertainty

  Budgets are down, social media is unreliable, the economy is rough. That could make first-party data, loyalty programs and streaming video better marketing investments.  Continue Reading

• Understanding Azure Virtual Desktop management and storage

  In this Q&A, author Ryan Mangan discusses best practices for Azure Virtual Desktop management, the importance of storage and more from his book, 'Mastering Azure Virtual Desktop.'  Continue Reading

• 5 steps for getting started with VR soft skills training

  HR leaders should learn about potential pitfalls and necessary early steps before launching a VR soft skills training program. Learn how to get started using VR.  Continue Reading

• A digital transformation approach to supply chain resilience

  An efficient supply chain starts with proactive preparation and the right technology. Learn more about the potential of digital transformation for supply chain resilience.  Continue Reading

• Cisco collaboration study guide for 350-801 CLCOR exam

  Learn the basics of Cisco collaboration products and how to deploy collaboration tools in this excerpt from 'CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide.'  Continue Reading

• IT influences shift to net positive enterprise

  In this Q&A, business sustainability expert Andrew Winston discusses why companies need to become net positive by contributing more than they take.  Continue Reading

• 4 benefits of a customer data platform

  CDPs organize customer data to support personalized CX strategies and compliance. Benefits of CDPs include unified customer profiles and enhanced marketing efforts.  Continue Reading

• PIM vs. DAM: What's the difference?

  PIM and DAM systems help retailers manage information, but they focus on different information types. PIM systems aggregate product details, whereas DAM systems store multimedia.  Continue Reading

• How to efficiently measure customer loyalty

  Most organizations don't measure customer loyalty often or thoroughly enough to improve CX. This book excerpt explores tips and suggestions to measure loyalty more efficiently.  Continue Reading

• 5 examples of VR's use in soft skills training

  Soft skills are increasingly valued in today's marketplace. Learn some examples of VR soft skills training, including helping to build empathy skills.  Continue Reading

• Collaboration platforms play key role in hybrid work security

  As hybrid work and virtual collaboration grow, legacy security tools are no longer enough. Learn why organizations must update their security strategies.  Continue Reading

• New enterprise learning tools put employees in control

  The creator economy, peer-based collaborative learning and next-generation content providers are democratizing training and making it more personal -- with a big assist from AI.  Continue Reading

• How virtual reality can benefit soft skills training

  Virtual reality can support soft skills training in a number of ways. Learn why more companies and their HR departments are turning to VR simulations.  Continue Reading

• AI-powered CRM platforms compared

  CRM vendors can apply fundamental AI capabilities in various ways. Learn about the similarities and differences between AI functionality in the major CRM platforms.  Continue Reading

• What's the difference between WFM and WFO?

  WFM and WFO systems can automate employee schedules. However, WFO platforms include contact center features, such as call recording, to improve agent performance.  Continue Reading

• CRM vs. ERP: Understand the differences

  Some companies may require CRM software in addition to their ERP system. Learn more about CRM vs. ERP and whether your company requires CRM software as well.  Continue Reading

• New ways of upcycling CO2, decarbonizing steel and cement

  The industrial sector has a massive carbon footprint. That's why some companies are working to clean up steel and cement and find new uses for carbon.  Continue Reading

• B2B vs. B2C e-commerce: What's the difference?

  B2B e-commerce websites offer many ways to reach agents, whereas B2C sites prioritize self-service. E-commerce leaders must build their websites to meet their customers' needs.  Continue Reading

• How to start an inclusive mentoring program

  An inclusive mentoring program can improve an employee's sense of belonging and create new relationships between workers. Learn how to start one and mistakes to avoid.  Continue Reading

• How Jamf zero trust can improve Apple device security

  Jamf is supporting zero trust with new features across its suite of Mac management software. The proliferation of remote work has made this security model more important.  Continue Reading