Features

Features

• Managed cloud ERP services keep businesses afloat in crisis

  In this Q&A, Ryan Etinson of Syntax discusses why companies that use a managed cloud services provider for their ERP systems don't have to worry about system stability.  Continue Reading

• Dell XPS 13 (2020) review: The best Windows 10 laptop

  The Dell XPS 13 is more expensive than other Windows 10 laptops, but is it worth it? Its impeccable design, stunning display and impressive spec sheet suggest yes, at least on paper.  Continue Reading

• SAP App Center a bridge between ISVs and customers

  SAP customers and ISV application developers describe how they use the SAP App Center to find and deploy useful, integrated and technically validated SAP apps.  Continue Reading

• Life and business post-COVID-19 for employees and companies

  The COVID-19 pandemic has changed how companies interact with both employees and customers. Karl Sharicz offers a look at what he sees from a CX perspective going forward.  Continue Reading

• IT needs durable remote work strategy to keep employees home

  After the initial rush, IT admins are now faced with how to keep remote work going.  Continue Reading

• Building a successful CX governance operating model

  When developing a CX governance operating model, leaders should consider four key components: people, measurement framework, processes and tools and technologies.  Continue Reading

• Cloud-based ERP keeps SMBs running during pandemic

  Many SMBs have found that moving to cloud-based ERP systems has helped keep the lights on by allowing employees to access enterprise applications from home.  Continue Reading

• How to renegotiate your ERP contract during a pandemic

  ERP consultant Marcus Harris provides advice on renegotiating ERP contracts when the scopes of ERP implementation projects change due to the COVID-19 crisis.  Continue Reading

• ERP implementation challenges grow in COVID-19 crisis

  ERP implementation experts Marcus Harris and Daniel Saeedi tell how organizations can manage ERP project disruption caused by the COVID-19 pandemic crisis.  Continue Reading

• 3 key training areas for remote sales success

  Remote work is easy for some departments, but sales teams may struggle without in-person interactions. Businesses should train sales reps to be successful while working from home.  Continue Reading

• Email, social media marketing strategies adjust amid COVID-19

  Businesses lean on email, social media marketing and softer brand messaging to keep customers engaged while the coronavirus keeps the world quarantined at home.  Continue Reading

• Team collaboration tools ease remote work management

  As employees continue to work from home, team collaboration apps can provide organizations with the tools they need to support remote work management and engagement.  Continue Reading

• Rethink your onboarding and training digital adoption strategy

  Digital adoption strategies are crucial in today's "new normal," and that includes those related to new onboarding and training tools. Experts weigh in on how to create success.  Continue Reading

• For HR, future of work now includes contact tracing

  A return to work means managing COVID-19 infection risks. HR is getting tools to help accomplish this management, as well as an app to automate contact tracing.  Continue Reading

• How Jamf is managing Apple devices during quarantine

  Managing Apple devices remotely has been made easier through cloud-based products and administration software.  Continue Reading

• Educate, empathize in social media strategy during coronavirus

  Social media offers an opportunity to connect during a period of isolation, but brands should be careful when adjusting social media strategies. Here are some words of advice.  Continue Reading

• Knoa software measures remote worker effectiveness

  At a time when in-person interactions are at a minimum, how can companies tell if their employees are struggling? Knoa says user experience management metrics can help.  Continue Reading

• Video conferencing encryption comes into focus

  With more people working from home and collaborating via online meetings, video conferencing security among vendors and users has been thrust into the spotlight.  Continue Reading

• Coronavirus CX strategy should be flexible, feedback-driven

  During the COVID-19 pandemic, businesses should understand customer needs and prepare their customer service employees for remote work as a part of their adjusted CX strategies.  Continue Reading

• Managing multiple collaboration tools in the workplace

  Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps.  Continue Reading

• VMware Horizon 7 requirements, features and troubleshooting

  If you're considering VMware Horizon for your remote desktop needs, review its deployment requirements, current features and common issues you might face first.  Continue Reading

• Major employer, Spectrum, shifts to virtual hiring in a week

  In March, cable and broadband provider Spectrum moved to a fully virtual hiring process in one week. About 25% of its hiring was conducted virtually before the coronavirus pandemic.  Continue Reading

• SuccessFactors implementation methodology: Overview of choices

  There are three different SuccessFactors implementation methodologies. Here's the information you need in order to select the one that will work best for your company.  Continue Reading

• Supply chain applications help ease COVID-19 crisis

  Supply chain applications from SAP Ariba, SourceDay and Kinaxis are helping companies find critical PPE, maintain manufacturing lines and plan for supply chain risk assessment.  Continue Reading

• Future of remote work will be heavily influenced by COVID-19

  COVID-19 has made working from home a reality for many workers, but what is the future of remote work? Will current policies persist, or will it be back to business as usual?  Continue Reading

• A tale of two telepresence robotics user stories

  Telepresence robotics is still a niche technology and very much a work in progress. But it has potential, and users see clear benefits of these remote work systems.  Continue Reading

• SaaS ERP vs. cloud ERP: What's the difference?

  SaaS ERP and cloud ERP represent two types of software systems that share some similarities. Learn what they have in common and how they are different.  Continue Reading

• 4 tips for creating a crisis marketing strategy

  With a captive audience at home during the coronavirus crisis, many businesses are rethinking their marketing strategies. Influencer marketing is one route to go.  Continue Reading

• ERP security issues with working remotely during COVID-19 outbreak

  Keeping the organization's enterprise systems safe is everyone's job -- from top leadership on down. Now that the coronavirus has millions homebound, that's never been more important.  Continue Reading

• Enterprise search software comparison

  Enterprise search has always been both a necessity and a challenge, and vendors have sought to bring improvements to the market by adding AI to their products. Here's an overview.  Continue Reading

• COVID-19 crisis opens possibilities for 3D printing industry

  As the coronavirus outbreak disrupts supply chains, manufacturers may increasingly turn to 3D printing to move beyond prototyping and into producing quality parts.  Continue Reading

• SAP Business One overview: Features, benefits and more

  SAP Business One promises holistic business management software. Learn more about its advantages and pitfalls, as well as pricing and integration, in this SAP Business One overview.  Continue Reading

• Video conferencing adoption surge highlights market trends

  Amid the throes of coronavirus, organizations have relied on video collaboration. But, after the pandemic subsides, will businesses still use video as a fundamental workflow?  Continue Reading

• Floating the possibilities of SAP S/4HANA Cloud migration

  When weighing the advantages of abandoning legacy ERP systems for SAP S/4HANA Cloud, factors include implementation and support costs, functionality, flexibility and security.  Continue Reading

• 3 ways CRM improves customer experience

  To be efficient, businesses need their information in one place. Using a CRM system, companies can improve CX by keeping track of their customers and automating business processes.  Continue Reading

• SAP S/4HANA migration: Critical advice for moving off ECC

  With the end of SAP ECC support looming in 2027, organizations must make some tough decisions. Here's a look at your choices.  Continue Reading

• 9 steps for negotiating deals with Salesforce

  Understanding the Salesforce fiscal calendar, motivations of sales agents and what your businesses needs from a deal are key steps in negotiating contracts with the CRM giant.  Continue Reading

• Top 3 ways to increase engagement in e-commerce

  Engagement is a key component of relationships between customers and businesses, and it is essential for fostering an exceptional customer experience.  Continue Reading

• 7 supply chain management best practices in a COVID-19 world

  Amid global disruptions due to coronavirus, businesses need to redo supply chain best practices immediately. Here are seven ways to get started down the right path.  Continue Reading

• Endpoint management in a COVID-19 world

  While the focus during the pandemic has been on getting employees connected so that they can work from home, proper endpoint management is key to enterprise data security.  Continue Reading

• Top 5 ERP software for small businesses

  ERP for small business promises better financial and business processes and access to analytics. Here's a look at five of the top choices in the marketplace.  Continue Reading

• 6 critical steps of a successful SAP S/4HANA migration

  A successful S/4HANA project starts with knowing why your organization should even make the move, then nailing down whether S/4 will do what you need.  Continue Reading

• Workspot VDI key to engineering firm's pandemic planning

  Southland Industries was in the process of transitioning to a virtual desktop service when COVID-19 emerged. In this Q&A, Israel Sumano discusses how the outbreak accelerated those plans.  Continue Reading

• Transformational HR in 2020: 7 strategies for agility and tech mastery

  CHROs and their teams must grow their people, business and technology skills as they focus on curating the employee experience. This roadmap will guide leaders and departments.  Continue Reading

• A remote work policy needs infrastructure, collaboration support

  In this roundup of UC blogs, analysts discuss reevaluating remote work policies, best practices for team collaboration and lessons learned from China's remote work mandates.  Continue Reading

• Clarity key to Southwest Airlines smooth candidate experience

  To create a great candidate experience, Southwest Airlines focuses on clarity in its recruiting processes. Here's what that looks like and how chatbots are helping.  Continue Reading

• COVID-19 outbreak in China slows global supply chain

  The COVID-19 outbreak started in China, where a large percentage of major enterprises have factories. Here's what business leaders should learn from the resulting slowdown.  Continue Reading

• 5 tips for HR: Employee communications during coronavirus outbreak

  As the future of work changes by the minute, CHROs and their teams serve important roles in managing responses to the coronavirus pandemic. Here are five ways they can take charge of communication.  Continue Reading

• HR response to COVID-19 can lower or boost employee experience

  As HR leaders are being tasked with difficult decisions amid the coronavirus pandemic, the employee experience depends on those decisions. Here's how to get them right.  Continue Reading

• 4 SAP Leonardo use cases

  With IoT and blockchain capabilities, some companies are putting SAP Leonardo to work. Here are four examples that illustrate the product's use cases.  Continue Reading

• How to prevent a coronavirus panic buying bullwhip effect

  Widespread coronavirus panic buying is likely to cause a bullwhip effect in some areas -- such as toilet paper. Here's how suppliers can work to minimize the negative supply chain effects.  Continue Reading

• Josh Bersin on employee experience, fighting HR tech overload

  The fever pitch surrounding employee experience -- combined with the glut of tech promising to deliver it -- has left HR overwhelmed. Here's advice to help simplify matters.  Continue Reading

• Mystery shopping software key to customer experience management

  Businesses use mystery shopping platforms, comment cards, brand reputation management and more to identify customer pain points and improve customer experience.  Continue Reading

• 5 tips for better employee experience journey mapping

  Building a better employee experience is not an easy process. Use these journey mapping strategies to get your HR team started on the path toward higher retention rates.  Continue Reading

• Cognitive automation helps processes run on their own

  Merck Healthcare has implemented cognitive automation technology from Aera Technology to drive a digital transformation of its supply chain operations.  Continue Reading

• Collaboration tools in the workplace boost customer experiences

  Collaboration tools improve personal digital experiences internally for contact center agents, marketers and sales pros and externally for customers in an e-commerce environment.  Continue Reading

• Salesforce adds new features to Trailhead Live and Go mobile app

  Trailhead Live now features a live chat option and is available on Trailhead Go. While the mobile app fills a need, users still gravitate toward the desktop version.  Continue Reading

• Coronavirus could spur desktop-as-a-service adoption

  Some organizations -- like a city in California and a university in Australia -- have turned to desktop as a service in the face of disruptions like the coronavirus.  Continue Reading

• Bias and diversity in the gig economy: What HR should know

  With the war for talent in full swing, ignoring bias issues that affect gig and freelance workers is a mistake. Experts share helpful advice to how HR can get proactive.  Continue Reading

• 4 ways to create an effective personalization strategy

  Creating a personalization strategy can ensure that businesses offer the best possible experience to customers, with simple yet effective interactions.  Continue Reading

• Connected worker platforms bring people into digital transformation

  A dairy production company is using a connected worker platform to fill in the gaps of ERP and manufacturing systems and tie in front-line workers to its digital transformation.  Continue Reading

• 3 case studies on reducing supply chain complexity

  Understanding which technologies can best simplify supply chain management is key to success in today's economy. Here's how three companies have tackled this issue.  Continue Reading

• ERP Advisors Group: ERP for SMBs to come of age in 2020

  In this Q&A, Shawn Windle of ERP Advisors Group explains why 2020 is the year of SMBs for ERP, as SMBs find ERP systems more cost-effective and industry-specific options increase.  Continue Reading

• 5 terms to know before creating a sales enablement strategy

  Sales enablement is important for companies to drive efficiency, maintain customer satisfaction and stay organized. Sales enablement uses different tools and strategies to do this.  Continue Reading

• Salesforce salary survey shows increase in Trailhead use

  The annual Mason Frank International survey shows the top two Salesforce certifications are administrator and platform app builder. Trailhead use has also increased.  Continue Reading

• 4 digital marketing best practices for businesses

  Some digital marketing strategies for reaching customers include creating empathy and trust in marketing campaigns, personalizing content and having an omnichannel presence.  Continue Reading

• Understand SAP ECC vs. HANA vs. S/4HANA vs. R/3

  SAP ECC, HANA, S/4HANA and R/3 are all valuable tools in the IT world, but it's easy to get them confused. Learn about their similarities and differences.  Continue Reading

• Coronavirus outbreak puts focus on supply chain risk

  Global supply chains have been disrupted by the coronavirus outbreak, and companies need to diversify suppliers and rethink strategies like lean and just-in-time manufacturing.  Continue Reading

• Emerging UCaaS trends include workflow integrations and AI

  Analysts say UCaaS trends show growing adoption rates and increasingly sophisticated functionality. From application and workflow integrations to AI, here's what's ahead.  Continue Reading

• Why AI won't replace recruiters

  Recruiters may consider using both the human element and the data brought in by intelligent tools if it can help them make better hiring decisions, but AI won't be replacing recruiters any time soon. Three experts weigh in on why.  Continue Reading

• Augmented reality technology matures but deployment hurdles remain

  For IT admins who are just getting the hang of managing smartphones and tablets in the enterprise, AR may not be a welcome tech.  Continue Reading

• CXO role requires tenacity, cross-departmental influence

  The CXO role is fairly new to businesses, focusing on customer experience strategies across the entire enterprise. In this Q&A, an executive discusses what makes a CXO successful.  Continue Reading

• 7 hurdles to using AI in accounting and finance

  Setting realistic expectations and using the same quality control measures that employees must follow can ensure success when you apply AI to financial data and processes.  Continue Reading

• Comparing UCaaS vs. CPaaS for cloud-based communications

  CPaaS and UCaaS platforms are growing, as organizations move from on premises to cloud. Learn what capabilities these options offer and how they fit into your enterprise communications.  Continue Reading

• Cisco collaboration products unify UC, admin and productivity tools

  In this roundup of UC blogs, analysts discuss the evolution of Cisco collaboration products, voice recognition in collaboration workflows and how AI benefits productivity suites.  Continue Reading

• Take care of data before SAP S/4HANA migration

  In this Q&A, Rajesh Rengarethinam of ERP security vendor Appsian discusses why reviewing data security and business processes are important when planning a move to SAP S/4HANA.  Continue Reading

• Citrix Microapps benefits include improved security, UX

  With the Citrix Microapp integrations, IT professionals can build templates that enable users to view and edit back-end systems, which could improve Citrix Workspace's usability.  Continue Reading

• Take care of ERP data security when moving to the cloud

  In this Q&A, ERP data security expert Greg Wendt of Appsian discusses data security needs to be addressed by organizations as they move ERP systems to the cloud.  Continue Reading

• How to attract top talent in a competitive hiring market

  Finding the best candidates can seem impossible in today's competitive hiring landscape. Use these methods to help you attract even the choosiest candidates.  Continue Reading

• Cloud migration needs contact center integration strategy

  Contact center integrations can complicate a cloud migration. Learn what platforms can ease the transition to the cloud by reintegrating back-end business apps.  Continue Reading

• What it takes to create ERP integration strategy success

  Companies are using more standalone systems, yet users are demanding better technology experiences. Bridging this chasm requires a solid integration strategy.  Continue Reading

• Get to know 4 workflow automation tools

  Workflow automation can benefit businesses by making manual processes digital, giving employees more time to work on other tasks. Learn more about workflow automation tools.  Continue Reading

• Top 2 HR chatbot examples for the experience-driven job market

  Chatbots, which use AI to mimic human conversations via natural language interfaces, are increasingly becoming a mainstay in HR. Here's a look at why that matters.  Continue Reading

• Evaluating top UCaaS providers and features

  The unified communications-as-a-service market is diverse and growing. Learn how to analyze UCaaS offerings and select a provider that aligns with your present and future needs.  Continue Reading

• Managing external collaboration from start to finish

  External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners.  Continue Reading

• Worker engagement is everyone's responsibility -- even IT's

  Employee experience has become a catch-all phrase for every part of an employee's interaction with a company. Does that include IT? Experts say yes.  Continue Reading

• SAP ECC to S/4HANA migration: 4 essential issues

  The ERP landscape is transforming and SAP customers in particular are dealing with decision overload related to ECC to S/4HANA migration. Here's some top advice.  Continue Reading

• Master VMware templates for VM creation and management

  Admins who use vSphere and VM templates can improve VM operations and increase data center efficiency through configuration and management best practices.  Continue Reading

• Unified communications market trends drive increased spending

  On-premises UC is in decline as organizations buy into the latest unified communications market trends, such as cloud collaboration tools and embedded communications.  Continue Reading

• Rugged devices market grows as hardware gets more portable

  A warehouse employee needs logistics information while wearing gloves. A delivery worker needs their device in the truck and at the door. Here's why rugged devices are on the rise.  Continue Reading

• Early use of AI for finance focused on operations, analytics

  CFOs are automating repetitive processes in accounts payable and reporting; widespread use of AI in finance is not likely in the near term. Here's a look at the issues.  Continue Reading

• 4 contact center trends that drive customer experience

  Modern contact centers are making a variety of improvements, such as incorporating AI and chatbots. Learn about four contact center trends that are poised to improve CX.  Continue Reading

• Last-mile delivery challenges in the age of omnichannel

  The last-mile delivery problem is getting more difficult as customers demand lightning-speed product fulfillment. Here's hope.  Continue Reading

• SAP S/4HANA migration should be business-driven

  In this Q&A, Ekrem Hatip of Syntax Systems discusses what SAP customers need to consider as they embark on an SAP S/4HANA migration. It should be driven by business, not IT needs.  Continue Reading

• How to monitor user-generated content in a video world

  User-generated enterprise video is gaining popularity but can cause headaches for IT if left unchecked. Learn how to manage and monitor user-generated content.  Continue Reading

• CPaaS market growth outpaces UCaaS as organizations demand APIs

  Demand for API capabilities is driving the CPaaS market. Learn why organizations want APIs in addition to UCaaS platforms and why vendor overlap won't lead to market convergence.  Continue Reading

• 5 common call center terms to know

  Businesses interact with customers in a variety of ways, including via phone calls and chatbots. Here are some call center terms that define these interactions.  Continue Reading

• Ownership scenario should dictate mobile device policies

  The policies organizations should deploy for BYOD devices compared to kiosk devices are very different. Learn how organizations should approach these policy decisions.  Continue Reading

• 5 business benefits of unified communications in the cloud

  Organizations evaluating alternatives to on-premises systems should consider five business benefits of unified communications in the cloud, including improved scalability and security.  Continue Reading

• Top 6 2020 supply chain trends

  Supply chain technology is growing more complex and so are partnerships. Here are the most important trends leaders must understand in 2020 and beyond.  Continue Reading