Features

Features

• 5 secrets for a successful employee experience framework

  The complexities of formulating a good employee experience strategy can be intimidating. Here are five tips to ease the process of establishing a great employee workplace.  Continue Reading

• Employee engagement in HR shapes performance and payroll tech

  Employee engagement is taking new forms, from alternative payment options to community volunteer opportunities. Technology plays a key role in staying ahead of these changes.  Continue Reading

• An expert on the surprising benefits of a whistleblower hotline

  New research shows that a whistleblower system can play a critical role in finding problems fast. And the earlier an HR team knows about a problem, the easier it is to fix it.  Continue Reading

• Oracle cloud migration: Vendor's own saga has familiar ring

  Oracle's effort to move from on-premises E-Business Suite to Oracle ERP and HCM Cloud faced integration and change-management challenges. Analytics and order management are next.  Continue Reading

• IT reaps the benefits of HCI for virtual desktops and apps

  Hyper-converged infrastructure can deliver benefits to IT on the back end, but many of those benefits can also directly affect virtual application delivery and performance.  Continue Reading

• Cloud bound: Does your business need a cloud ERP system?

  There are several factors -- including business size and cost -- that organizations should carefully consider when determining whether a cloud ERP system is the right choice.  Continue Reading

• Customer support automation for B2B requires human touch

  Robert Johnson of TeamSupport and Sandy Crowley of ICANotes offer tips on how B2B companies can use automation to supplement human customer support services.  Continue Reading

• Oracle Soar cloud migration not for slackers

  In a Q&A, Oracle senior vice president Beth Boettcher details what's involved in meeting Soar's tight schedule. Get ready to leave those ERP customizations behind.  Continue Reading

• Omnichannel customer service improves customer experience

  Customers have come to expect brands to provide omnichannel customer service, but many companies are still overwhelmed by the idea of introducing new channels and training agents.  Continue Reading

• Moves to connected manufacturing hindered by stranded assets

  Stranded assets in manufacturing facilities can lead to inefficiencies and can hinder companies from moving to smart factories and taking advantage of fully connected systems.  Continue Reading

• Choosing cloud ERP vendors: Know what you need before going in

  Before deciding which cloud ERP vendors and cloud ERP software to evaluate, it's important for a business to determine its unique business needs and situation.  Continue Reading

• IFS CEO Roos: Legacy ERP system owners want 'time out'

  In a Q&A, Darren Roos, CEO of ERP vendor IFS, discusses the company's growth and how it's poised to challenge industry giants SAP, Oracle and Microsoft over legacy ERP customers.  Continue Reading

• Five ways ECM software can benefit your organization

  Think your business needs content management tools? Here are five use cases illustrating how ECM software addresses common compliance and management challenges that companies face.  Continue Reading

• Marketing automation tools make personalization possible

  Marketing automation software can be a game-changer for sales and marketing departments, as it helps simplify campaign management and gauge the performance of marketing efforts.  Continue Reading

• Settle the debate on how to deploy Windows 10 desktops

  IT pros have a decision to make when delivering and managing Windows 10. They can use a DaaS provider, manage the desktops with cloud-based tools or keep everything on premises.  Continue Reading

• Adoption of HR onboarding software accelerating, says one study

  HR onboarding is an area of talent acquisition that is getting a lot of focus. First impressions count, and there's a link between a bad onboarding experience and turnover.  Continue Reading

• Maximize collaboration with the right huddle room design

  Huddle room design is an essential part of creating a good collaborative environment. Learn what equipment options are available for your collaboration spaces.  Continue Reading

• Using Shuttle to track sales leads and close deals

  Using Shuttle to track sales leads, sales reps at CBC Settlement Funding can focus less on coordinating follow-up emails and nurturing campaigns and more on closing deals.  Continue Reading

• HubSpot CMS targets WordPress users with stand-alone product

  With the growing importance of customer experience personalization, HubSpot is offering its CMS as a stand-alone product to help customers' web businesses.  Continue Reading

• With blockchain asset tracking, Walmart pushes supplier tech adoption

  In requiring its green vegetable suppliers to use blockchain by 2019, Walmart seeks more transparency in the food supply chain. Whether suppliers will push back remains to be seen.  Continue Reading

• Celonis' process mining software helps manufacturer improve efficiency

  Chart Industries uses process mining software from Celonis to make accounts payable and receivable processes more efficient by identifying problems like delays and bottlenecks.  Continue Reading

• Salesforce salary survey details pay among professionals

  A new survey of Salesforce professionals, published by Mason Frank International, analyzes Salesforce salary data, employment trends and diversity.  Continue Reading

• 4 signs Salesforce skills demand outpaces talent pool

  Survey points to four reasons the demand and salaries for Salesforce admins, developers and other professionals is high, but talent pool can't meet it.  Continue Reading

• Will Salesforce decaNLP model live up to the hype?

  Salesforce's decaNLP model made a big splash at Dreamforce. But can it deliver on its promises? Here's what to expect from the natural language processing initiative.  Continue Reading

• How VDI admins can earn VMware and Citrix certifications

  Certifications from Citrix and VMware validate an IT professional's skills with respect to a certain program or tool, and they can help VDI pros improve their careers.  Continue Reading

• Cross-platform frameworks offer one-code path to mobile dev

  Cross-platform app development frameworks enable developers to create native apps for iOS and Android. At a Progress conference, developers discuss different approaches.  Continue Reading

• Learn how to best deploy VDI on HCI

  IT pros considering using HCI to power their VDI deployments should listen to this advice from three IT pros on how to get buy-in throughout the organization and more.  Continue Reading

• The time is right for IoT for manufacturing applications

  IOT technology adoption is growing as it becomes more feasible and delivers useful data. However, manufacturers should resolve issues of security, scalability and data quality.  Continue Reading

• How to plan and manage huddle room design to increase productivity

  Get the answers to your questions on deploying video conferencing in huddle rooms -- from why the option is so attractive to what you'll need for a successful deployment.  Continue Reading

• Q&A with IBM Watson's call center AI tech lead

  We sit down with IBM's contact center AI lead to talk about chatbots and their evolving role as human customers and support agents learn to coexist with them.  Continue Reading

• Reporting harassment at work eased by new enterprise chatbot

  New tool Spot uses natural language processing -- an AI technology -- to help people file harassment and discrimination complaints, as well as the ability to do it anonymously.  Continue Reading

• Content management tools address digital content challenges

  With the digital content explosion and increasing mandates come the need to manage all those files. ECM tools do just that and more, ever evolving to meet changing business needs.  Continue Reading

• Employee video training platform enables 24/7 coaching

  BetterUp, a startup that is getting investment from Workday, offers a video-based training platform. It has added on-demand coaching, so users can quickly get help.  Continue Reading

• What HR leaders must know about blockchain for recruitment

  Could blockchain -- with its ability to validate facts and transactions -- promote efficiencies in recruitment and other areas of concern for CHROs and their recruiting teams? Here's a look.  Continue Reading

• M-Files QMS implementation helps Farbest Brands wrangle docs

  Farbest Brands spent years shopping for technology that would foster compliance with the Food Safety Modernization Act of 2011. It finally settled on a quality management system.  Continue Reading

• Box takes on OpenText, Microsoft as enterprise content hub

  Enterprise content management platforms will become the single source of truth for knowledge for desktop and mobile devices. Box hard-charges bigger competitors to win that spot.  Continue Reading

• 5 barriers to creating data-driven HR -- and how to overcome them

  Savvy HR leaders know that data is the foundation of a killer people strategy. Here's why that's hard -- and how you can make it easier.  Continue Reading

• Comparing SAP ERP ROI to Oracle, Microsoft and Infor

  Considering Oracle, Microsoft, Infor or SAP ERP software? We examine these ERP vendors on how well each delivers ERP ROI with their unique implementation methods and strategies.  Continue Reading

• Buy the right help desk tools to track and resolve incidents

  Help desk management tools help admins manage, track and resolve problems. Learn about the leading products and the reporting, communication and support features they offer.  Continue Reading

• Top 5 inventory management challenges for manufacturers

  Get expert advice on the technologies, best practices and organizational change management needed to master the most common inventory management problems.  Continue Reading

• Invest in people for better customer experience in marketing

  At the MarTech conference, analysts discussed the importance of customer experience in marketing, customer data protection and designated martech leadership.  Continue Reading

• Understanding third-party Windows 10 security tools

  Third-party security tools provide value and new utilities for Windows 10 desktop administrators. IT should consider non-Microsoft options for patching, firewalls and more.  Continue Reading

• How to sharpen a corporate mobile device strategy

  Mobile devices aren't easy to manage. When organizations hand over a corporate device, IT should check a few things off of their to-do list, including security and cost factors.  Continue Reading

• Create an email phishing test to minimize attack vectors

  With email phishing testing, IT can improve its end-user security. Phishing attacks prey on user ignorance, so IT can use a test to teach users how to avoid this attack vector.  Continue Reading

• 7 ways to ensure a successful cloud ERP implementation

  Understand why everything from documenting business processes to managing shadow IT can make or break your ERP implementation. Here's what you should know.  Continue Reading

• Windows Virtual Desktop poised to shake up the DaaS market

  Microsoft is finally throwing its hat into the desktop-as-a-service ring with Windows Virtual Desktop. The DaaS offering could shake up the competition significantly.  Continue Reading

• Data dominance the prize in Salesforce ERP integration moves

  Following the MuleSoft acquisition in March, the Dreamforce conference reinforces the cloud CRM leader's ambition to become the front end to enterprise data.  Continue Reading

• How Infor Talent Science works for hiring -- at Infor

  An AI-powered screening tool can make a difference with hiring and retention. Here's what happened when Infor used its Talent Science tool internally.  Continue Reading

• Voice commerce rides on the backs of little smart speakers

  The use of voice assistants and smart speakers continues to rise, but now companies are looking for ways to apply voice commercially in B2B and B2C sales.  Continue Reading

• 4 ways CHROs and their teams can bust through the HR AI hype

  The AI washing of technology is real, and it's confusing tech buying teams across companies, including those looking for AI in HR. Here's how to get past that hype.  Continue Reading

• Loyalty rewards program fuels convenience store's CX

  Since launching a loyalty rewards program last year, convenience store and gas station Yesway has driven 45.2% of loyalty members from the pump to the store.  Continue Reading

• Why some manufacturers stick with on-premises vs. cloud ERP

  Cloud ERP is key in digital manufacturing, but it's not a fit for all companies, especially those with heavy customization needs or the need to maintain control over upgrades.  Continue Reading

• L'Oréal boosts candidate experience with recruitment chatbots

  L'Oréal deployed chatbots to help its 145 recruiters process some 2 million applications annually. It also put to rest concerns that automation might replace recruiters.  Continue Reading

• Get to know virtual desktop image optimization tools

  Desktop image optimization tools can help IT run a more efficient VDI deployment by overriding certain native OS functions and utilities.  Continue Reading

• Software bots start taking over finance work in Arizona

  Software bots are being used in Arizona to help with some routine finance operations. These systems follow scripts to complete repetitive work, freeing employees for other work.  Continue Reading

• IT must prime its desktop management strategy for the future

  IT cannot rely on its traditional methods of desktop management to control all the devices, OSes and more in the enterprise today. Instead it must take a more modern approach.  Continue Reading

• Foot Locker improves its candidate experience and hiring

  Foot Locker has upgraded its talent management systems to improve its candidate experience, automate some functions and sharpen its hiring process with data.  Continue Reading

• Low-code development platforms bring speed, friction

  Low code is enabling organizations to push out mobile apps more quickly. But, for some organizations, low-code platforms introduce organizational challenges.  Continue Reading

• The benefits and drawbacks of cloud ERP systems for healthcare

  Is moving to cloud ERP good for your healthcare organizations? Experts tackle just that question and weigh in on issues such as security and compliance.  Continue Reading

• Mobile app testing tools embrace automation, open source

  Organizations should think about mobile app testing from the beginning. Discover other best practices from the CTO of Sauce Labs, a mobile app testing company.  Continue Reading

• Essential desktop troubleshooting tools for every IT pro

  Remote access tools, help desk systems and others are essential to managing end users. Without these tools, IT would have a much tougher time with even the simplest tasks.  Continue Reading

• Tasting a flavor of cloud-based HR software in the future

  Through a quick-paced intro to six new products, our editor takes a glimpse into the future of cloud software for HR. New talent management features seem the most promising.  Continue Reading

• How VDI provisioning can help IT effectively manage resources

  VDI management requires more than simply monitoring desktops. IT must understand users' resource needs and provision its back-end infrastructure to reflect them.  Continue Reading

• Postmodern ERP strategy hinges on data integration

  Analysts walk you through the data integration strategies behind a postmodern ERP approach, while a semiconductor company explains how it undertook this type of project.  Continue Reading

• How ADP's Executive and Manager Insights tool might disrupt HR

  ADP's Executive and Manager Insights mobile app feature is delivering workforce analytics into the hands of both HR and other business leaders, and creating a more strategic business.  Continue Reading

• Keep track of evolving IAM products, technologies

  IAM is at the heart of an organization's security strategy. To develop a strong IAM strategy, it's important to stay on top of the newest tools and trends.  Continue Reading

• Salesforce implementation offers window into partner management

  Implementing Salesforce Sales Cloud, Service Cloud and Community Cloud has enabled a national window treatment company to streamline its operations.  Continue Reading

• Fleetsmith expands options for Apple device management

  Mobile device management can be a challenge for IT admins. Discover one vendor's approach and how security can make or break an organization's MDM strategy.  Continue Reading

• 4 tips for handling the upgrade process to Windows 10

  To ensure a smooth upgrade to Windows 10, IT should take advantage of helpful tools such as the Microsoft Management Console to test Windows 10 application compatibility.  Continue Reading

• Assess IT help desk software options based on these features

  Explore communication channels, ticket management, agent management, knowledge base options and reporting capabilities when evaluating prospective help desk management software.  Continue Reading

• AI-assisted image and video search is next content frontier

  You can search text, but it's harder to catalog images and video. New tools are automating those processes at the enterprise level.  Continue Reading

• Resistance to all-in cloud ERP systems is large

  For many enterprises, ERP and HCM deployments may take the path of hybrid deployments, a trend that is supported by Hewlett Packard Enterprise's quarterly earnings results.  Continue Reading

• Group taps health benefits platform to personalize choices

  To boost benefits offerings, the Healthcare Transformation Alliance chose the Welltok platform. All 47 member companies will now share data on claims, health outcomes and more.  Continue Reading

• Postmodern ERP countered by continued appeal of single suite

  The loosely coupled enterprise applications that Gartner predicted may indeed be here, but integration and data integrity challenges make them inferior to monolithic ERP for some.  Continue Reading

• 9 technical challenges of cloud-based HR systems

  Many companies are considering cloud HR software systems for their many benefits, but it's important for IT and HR to consider the technical challenges as well.  Continue Reading

• SaaS HR a seedbed for innovations in AI, people analytics

  The leading edge of 'intelligent' HR technology resides in SaaS, fueled by the cloud's computing power and storage. But getting machines to predict human behavior is challenging.  Continue Reading

• Ceridian eyes voice and predictive technology for HR

  David Ossip, chairman and CEO of Ceridian, talks about future technology for HR, including voice and predictive analytics. The good news? More work done with fewer clicks.  Continue Reading

• Top tips for virtual desktop delivery success

  Successfully deploying virtual desktops is no easy feat. IT pros shared their stories of adopting virtual desktops in a customer panel at VMworld 2018.  Continue Reading

• SaaS ERP systems can include hidden costs

  Cloud hype tells us that SaaS ERP systems are less expensive to run than on-premises systems, but experts warn of hidden costs that you have to account for before moving to the cloud.  Continue Reading

• Get to know the latest VMware Horizon 7 features

  Recent updates to VMware Horizon include features that focus on troubleshooting UX issues and making it simpler for IT to manage the tool.  Continue Reading

• Box mobile app faces security concerns, feature gaps

  Box has made strides with its mobile apps, but organizations still have concerns about file sharing on mobile and look for a few feature gaps to be filled in.  Continue Reading

• It's time to embrace mobile VDI access

  Mobile devices have not taken the thin client market by storm, but they could become more popular as virtual app and desktop vendors gear their products toward smartphones and tablets.  Continue Reading

• As the price of software robots drops, HR's interest rises

  Software robots can deliver ROI by reducing head count. But they can also improve job satisfaction by taking over dull, tedious tasks. HR and finance are growing users.  Continue Reading

• How Citi's wellness challenge led to employee engagement

  It was tough to keep Citi's 200,000 employees across 95 countries engaged and connected. Here's how the company used a wellness challenge as a place to begin.  Continue Reading

• Recruiting technology may be hurting veteran employment

  Recruiting technology could be contributing to a higher unemployment rate for young veterans. A startup run by a former sub commander is attempting to change this.  Continue Reading

• Get users on board with your VMware Workspace One deployment

  Users are the crux of a Workspace One enterprise implementation, but it takes a lot of work to get them excited about new processes.  Continue Reading

• Explore new iOS security features

  Explore the latest features from Apple and the new iOS 12, an operating system that will give IT more control over iOS device management and security in the enterprise.  Continue Reading

• Q&A: Brittain Ladd on digital supply chain transformation

  Brittain Ladd of Genpact tells why organizations need to transform their supply chains with machine learning and analytics to mitigate disruptions and compete more effectively.  Continue Reading

• Three truths about integrated HR systems IT and HR should know

  CIOs and their IT teams are often tasked with integrating HR systems, such as incorporating talent management with core HR. Here's advice on making that a successful endeavor.  Continue Reading

• MSIX app packaging gets a hand from Cloudhouse

  The introduction of the MSIX packaging format creates potential app compatibility concerns for IT pros. With the right tool, however, they can make the transition much smoother.  Continue Reading

• Gartner analyst sees limit to tech's ability to fix hiring bias

  The best approach to fixing hiring bias is through an analysis of actual hiring data, a Gartner analyst advises. New technologies have clear limits and won't solve the problem.  Continue Reading

• PSTN vs. VoIP: What's best for your business?

  Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs.  Continue Reading

• Nuxeo among new wave of content services platform vendors

  An Indigenous-led organization is preserving British Columbia's native languages with the help of a newer type of content management platform that's designed to handle multiple content formats.  Continue Reading

• Employee turnover prediction takes aim at rising quit rate

  The economy is encouraging employees to look for new jobs, and the quit rates are rising. HR has a variety of tools and methods for detecting turnover risk.  Continue Reading

• Sales planning tools sport a B2B customer experience focus

  Sporting goods giant uses sales performance and planning tools to upend traditional product-centric approach, tackle engagement issues and pitch a better story to customers.  Continue Reading

• How to create an inclusive endpoint management strategy

  Smartwatches, IoT devices and sensors -- oh my! Endpoint management can get confusing quickly, but you can figure it out by answering these questions.  Continue Reading

• Understand the tools for managing Android devices in the enterprise

  Over the past year, Google has released new capabilities and features to manage Android enterprise devices. IT should be aware of these recent updates for Android device management.  Continue Reading

• Four secrets of a successful flexible work arrangement policy

  The future of work is flexible, and if your company wants to retain its employees, HR must understand how to make this work for employees -- and the company. Here's how.  Continue Reading

• Cloud-based HR systems seen as essential to HR agility

  IT cost and time savings remain the underpinning, but experts say the desire to be free of old constraints and the ability to adopt modern HR practices drive many new purchases.  Continue Reading

• Sales enablement tool uses AI to hone pitches

  Sales enablement AI goes beyond Einstein lead scoring as Brainshark applies sentiment and other analyses to practice videos that salespeople create before meeting customers.  Continue Reading