Features

Features

• The best ERP software of 2019 for your organization

  No matter the company size and requirements, there is an ERP system for every organization. Discover the best ERP software based on your company's needs, such as project-focused or multinational.  Continue Reading

• 4 ways to use blockchain in the supply chain

  As blockchain technology enters its 11th year, its use in the supply chain is burgeoning. Here are some of the areas that are garnering the most interest.  Continue Reading

• Latest iOS vulnerability puts mobile security in the spotlight

  In this Q&A, sort through all the confusion regarding Google Project Zero's report on a major iOS vulnerability and determine how it should change your security policies.  Continue Reading

• Upselling customers adds ROI gold to contact center channels

  AI, analytics and customer service technologies can predict behavior and secure brand loyalty, but generating impulse buys adds a new ROI wrinkle to the evolving contact center.  Continue Reading

• Understanding the components of team collaboration tools

  Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems.  Continue Reading

• Digital transformation of finance unleashes analytical minds

  Host Analytics CFO Dan Fletcher explains how finance technology supports growth and frees analysts from repetitive tasks to focus on strategic work.  Continue Reading

• How business messaging benefits customer experience

  Who wants to call a company and wait on hold? Or, worse, send an email and wait for a response? Business messaging can avoid these hang-ups and help brands improve all stages of CX.  Continue Reading

• 3 key questions to ask about unified communications security

  Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools.  Continue Reading

• UC cloud services support Regum's global expansion

  Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control.  Continue Reading

• Before deploying recruitment chatbots, define use cases

  HR departments can benefit from using chatbots for basic tasks, but the technology will eventually be able to handle more complex requests. Be sure to set clear expectations first.  Continue Reading

• Employee engagement best practices still rely on the human touch

  Employee engagement tools can play a critical role in worker productivity and retention, but they need the constant nurturing of executives, managers and HR leaders.  Continue Reading

• How to assess team collaboration platforms pre- and post-deployment

  Testing predeployment and monitoring post-deployment are two factors that influence collaboration success. Learn how to prepare for and monitor team collaboration platforms.  Continue Reading

• Organizations reap benefits of mobile CRM apps

  Salesforce now offers organizations such as Cornell University the ability to render CRM systems as apps, making it easy to manage students and faculty at a number of colleges.  Continue Reading

• New Android Q features could relieve IT headaches

  IT should get to know the latest Android Q features set to release with the new OS, but they also must learn about key features that Google will deprecate such as Device Admin.  Continue Reading

• New Workspace One features focus on intelligence, security

  In this Q&A, VMware's SVP of EUC, Shankar Iyer, discusses how new Workspace One features are driving toward a better employee experience and how they will help IT admins better manage it.  Continue Reading

• HR execs and politicians eye student debt relief

  HR departments are looking at student debt relief to improve recruitment and retention. One SaaS platform manages the payment side and gives HR flexibility to develop a program.  Continue Reading

• Choose the right UEM platform with this in-depth roundup

  UEM tools are essential to oversee the many endpoints that reside in companies today. Read this comprehensive roundup to learn more about the leading products on the market.  Continue Reading

• Omnichannel messaging APIs still far off for CPaaS users

  Omnichannel is not just a buzzword, but in some ways, it feels elusive. Omnichannel messaging APIs in CPaaS, in particular, are facing some adoption issues.  Continue Reading

• Supply chain digital transformation demands new skills

  Madhav Durbha's take on the evolving supply chain landscape includes a warning: Organizations will need to address the growing skills gap it is creating.  Continue Reading

• Follow Citrix VDI best practices for a successful deployment

  Citrix Virtual Apps and Desktops is a complicated product with a lot of different facets. Dig into these best practices to ensure a smooth deployment and management.  Continue Reading

• Temper expectations for recruitment chatbots to mitigate failure

  Although chatbots are powered by AI, the human factor is a critical factor in their success. That's because chatbots don't have the same instincts and capabilities that humans do.  Continue Reading

• SAP CX tools evolve in the face of data privacy, AI

  'Experience data' from Qualtrics will help SAP boost its customer experience offerings. The company is also considering how AI can help and where privacy concerns fit into the CX landscape.  Continue Reading

• HR technology startups vie for top spot at Unleash conferences

  At the U.S. and U.K. Unleash conferences this spring, five startups demonstrated technologies that seek to solve the most pressing challenges HR professionals face.  Continue Reading

• IoT and augmented reality in manufacturing show promise

  Manufacturers such as Howden and Volvo are using AR and IoT applications built on PTC ThingWorx and Vuforia technology to optimize operations and improve asset management.  Continue Reading

• Windows 10 19H2 update brings few changes, more confusion

  Windows 10 updates have plagued IT since the inception of the OS. Microsoft may be attempting to assuage IT's concerns with the Windows 10 19H2 update.  Continue Reading

• Host Analytics FP&A software aids Digital Realty decision-making

  Digital Realty digitized financial planning and analysis to enable data-driven decisions. Here's a look at how that has enabled growth for the $3 billion business.  Continue Reading

• CEO commitment to upskilling employees may boost HR tech

  Top CEOs are promising to train their employees and make sure they are ready for an automating world. Whether the promise is real or marketing fluff remains to be seen.  Continue Reading

• Discover the core ERP system components

  Discover core ERP systems components, as well as the benefits and challenges of implementing ERP in your organization.  Continue Reading

• Employee engagement technology not a panacea for HR woes

  Employee engagement comes in many shapes and forms, leaving employers to scratch their heads at the best way to motivate their workforce. A good starting point? Better communication.  Continue Reading

• Interest in industrial augmented reality grows

  The augmented reality market is gaining traction in the manufacturing sector. Learn how the market has grown and why AR might improve operations and training.  Continue Reading

• Hiring vendor says gender-based AI bias is pervasive

  Gender bias in AI algorithms for recruiting and hiring is a big problem, according to the head of Job.com. With a new hire, the company is planning to change that.  Continue Reading

• To predict customer buying behavior, stop, look, listen, analyze

  Determining customer wants and needs to devise personalization strategies based on that data takes advanced technologies and the old-fashioned direct approach.  Continue Reading

• Customer personalization relies on tools, tactics, metrics

  Measuring the success of personalized engagements across multiple channels and making adjustments can help improve CX, differentiate offerings and increase sales.  Continue Reading

• 7 steps to implementing blockchain in the supply chain

  If your organization believes blockchain will bring greater visibility to the supply chain, first understand the critical steps needed to enable a successful implementation.  Continue Reading

• Office 365 and G Suite gain market share for cloud telephony services

  Cloud office suites are growing in popularity among organizations buying enterprise telephony services, according to the latest UCaaS Magic Quadrant report.  Continue Reading

• Princess Cruises puts real-time customer experience into action

  The Ocean Medallion provides real-time CX to passengers on Princess Cruises. The technology enables vacationers to automatically open stateroom doors, locate companions and more.  Continue Reading

• How UC technology works and why you need it

  Explore the emergence of unified communications and the evolution of UC technology as a response to changing business needs.  Continue Reading

• 8 steps to building a website taxonomy

  Building a website taxonomy can help make website content better categorized and more easily searchable by users. Here are eight steps to building your own website taxonomy.  Continue Reading

• Features of video conferencing evolve to meet demand

  Enterprise video conferencing is an important collaboration tool for organizations. Increased demand for video has changed much about the features of video conferencing and its delivery.  Continue Reading

• VoIP migration requires telephony network planning, security scrutiny

  A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies.  Continue Reading

• Clear up the confusion about end-user computing

  Today's end-user computing industry is the culmination of a decade of changes in mobility, desktops, virtualization and more. Dive in to what really qualifies as EUC.  Continue Reading

• 3 Intune app management practices that IT pros should know

  Intune admins should learn the basics of Intune app management for deploying, wrapping and securing applications. Find out why each step is crucial and how IT can accomplish them.  Continue Reading

• Breaking down the parts of a CPaaS platform

  Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary.  Continue Reading

• TraceLink Network delivers digital supply chain visibility

  Drug manufacturers can collaborate with customers, suppliers and contract manufacturers on the TraceLink Network, and build applications on the new TraceLink Digital Network Platform.  Continue Reading

• Windows Virtual Desktop forces VDI market to adapt or risk failure

  In this Q&A with a company that helped developed Windows Virtual Desktop, dig into how it will affect the VDI market and the road that Microsoft took to develop the service.  Continue Reading

• Top 3 emerging mobile app development trends for 2019

  These three emerging mobile app development strategies could change the way apps are developed in the future. Discover which of these methods is right for your organization.  Continue Reading

• Can Google collaboration slow Slack's momentum?

  Google got on the collaboration train early, but Slack has proven to be the more popular messaging platform. Will Google's investment in Hangouts Chat slow Slack?  Continue Reading

• Diversity and inclusion technology isn't perfect, but it's promising

  While technology can help companies reduce bias in hiring and talent management, it's not without its flaws. Humans, then, should be careful of trusting AI blindly.  Continue Reading

• Make the case for UEM tools with these compelling uses

  Unified endpoint management provides companies with a single platform to oversee multiple devices. Learn more about the cost, productivity and overall business benefits.  Continue Reading

• Comparing video conferencing tools: Cisco, Microsoft and Zoom

  Before selecting a video conferencing platform, it's important to consider how the product addresses user needs, integrations, pricing and licensing, and product support.  Continue Reading

• 8 features all enterprise SaaS applications must have

  Slick UIs and fast setup make great first impressions, but enterprise managers know they're the tip of the iceberg. SaaS features like interoperability are the real foundation.  Continue Reading

• Businesses use AI to improve customer experience

  Chatbots, virtual agents, computer vision and other AI-related technologies on display at a recent tech conference are being used to improve customer experience.  Continue Reading

• IFS, Acumatica take aim at top-tier ERP vendors -- together

  IFS and Acumatica now share the same corporate ownership with EQT Partners, which creates the potential for the two ERP companies to collaborate on technology and business resources.  Continue Reading

• VaaS and USB video drive video conferencing market growth

  As the video conferencing market continues to grow, smaller segments such as VaaS and USB video are gaining traction as organizations focus on scalability and cost reduction.  Continue Reading

• How blockchain energy consumption affects supply chains

  Blockchain's use of energy is proving to be a problem in supply chains, but why? Experts are diving into the issue and providing insight on two key factors: computation and speed.  Continue Reading

• Beta tester imagines financial modeling software future

  The Seattle Sounders FC's finance department is testing new anomaly detection capabilities in Adaptive Insights, but it also wants to see external data used to probe anomalies.  Continue Reading

• Integrated platform supports digital finance transformation

  Integrating digital technology is a challenging step in transforming financial operations. Investment firm The Carlyle Group turned to a CPM platform to help achieve its goals.  Continue Reading

• How Apple iOS 13 device management features benefit IT

  Organizations with Apple mobile devices should prepare for the new iOS 13 device management features, such as user enrollment and Managed Apple IDs for Business.  Continue Reading

• Eliminating bias in AI is no easy feat, but fixes do exist

  As more companies turn to AI to reduce workplace and recruiting bias, it is important to be aware that the data AI tools draw from may have bias baked in.  Continue Reading

• MRPeasy software helps growing cannabis business

  Here's how cannabis products manufacturer Papa & Barkley uses cloud-based MRP software from MRPeasy to manage its production and inventory processes in a highly regulated industry.  Continue Reading

• Evaluate Citrix Cloud cost concerns and advantages

  VDI in the cloud isn't always what it's cracked up to be. Here's how to weigh pros and cons, using Citrix Cloud as an example, before purchasing a cloud subscription.  Continue Reading

• Discover details on unified endpoint management

  With the prevalence of mobile devices in the enterprise, companies need solid technology to manage them. UEM tools consolidate all endpoints together to ensure they are secure.  Continue Reading

• Customers stay connected with Talkdesk 100% uptime SLA

  Talkdesk customer Cognosante sees 50% cost savings after switching to the vendor's contact center software and, so far, has seen no interruptions in service.  Continue Reading

• SEC's iXBRL requirements met with optimism -- and trepidation

  Compliance with the SEC's new Inline XBRL requirements will change financial reporting processes. The benefits are there, but not everyone is optimistic about the change.  Continue Reading

• Screen maker uses financial analytics to foresee future

  Polydeck Screen Corp., a company that provides screen media solutions, adopts cloud-based management software that enables it better access to financial data.  Continue Reading

• UC network management embraces automation, AI, SD-WAN

  Organizations looking to simplify UC network management can implement automation tools and technology like SD-WAN and AI to streamline management workflows.  Continue Reading

• Identity management strategy starts with people, not technology

  Organizations have the tough job of creating an overarching view of identity inside and out of the company. One thing they should remember? Focus on people rather than technology.  Continue Reading

• Celonis co-CEO on impact of digital transformation on jobs

  Digital transformation will lead to changes in the workforce, as companies adopt new business processes. Employees must be ready to adapt, according to Celonis co-CEO Alex Rinke.  Continue Reading

• How mobile threat defense integrates with and improves UEM

  Though many organizations have either UEM or EMM, mobile threat defense tools aren't as widely adopted. IT can improve mobile security with these tools' monitoring and policies.  Continue Reading

• Remote work elevates the importance of UC mobility

  A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications.  Continue Reading

• Contact center AI: Agents may be training their replacements

  The goal for software developers training sophisticated agent-assist AI tools for contact center software platforms could be 'superbots' far smarter than today's chatbots.  Continue Reading

• How to overcome digital transformation in finance challenges

  Companies like Bishop-Wisecarver and Convergint are facing challenges with employees and data while digitally transforming finance, but they're also discussing how to overcome them.  Continue Reading

• ERP reporting tool brings real estate firm closer to its data

  Spreadsheet Server from Insightsoftware saves a real estate management firm time creating reports from its operational ERP system data and improving reporting processes.  Continue Reading

• Getting to the payoff of digital transformation in HR

  A successful move to a corporate digital environment requires careful planning and a realistic roadmap. HR leaders can pave the way by first getting clear about their vision.  Continue Reading

• Autonomous, self-service technology can't replace human touch

  Self-service and autonomous technology can be found in any number of businesses, including hospitals, restaurants and retail -- but they are not a substitute for human interaction.  Continue Reading

• Brush up on your knowledge of speech technology terms

  Vocal commands are one way speech technology is making its way into business applications and services. This mini glossary will refresh your knowledge of speech technology and some of its use cases.  Continue Reading

• 4 Windows 10 management tools to troubleshoot desktops

  Windows 10 administrators can take up a lot of time setting up desktop deployments and troubleshooting applications. Consider these four Windows 10 management tools to ease that process.  Continue Reading

• IT and staffing strategies for CFOs in digital finance

  For a successful digital transformation in finance, CFOs need IT staff support to select and implement the right technology and advanced analytical and data training for employees.  Continue Reading

• Identity access management at a crossroads

  In this Q&A, Ping Identity CEO Andre Durand explains why identity management is being subsumed by security and how AI and automation will modernize identity management systems.  Continue Reading

• Hybrid identity management could be a method to the madness

  IT departments planning to undergo a hybrid cloud migration need to think through how they're going to provide flexible and secure identity and access management to employees.  Continue Reading

• How AI in the workplace is changing ERP systems

  As AI becomes more embedded in workplace processes and bots, it will learn on the job and eventually become more independent, leading to more autonomous ERP systems.  Continue Reading

• How companies are using social media for learning and development

  Employees aren't just wasting time on social media. Some are learning the career skills that will take them to the next level. Here's why that matters to your organization.  Continue Reading

• User buy-in crucial when migrating from Slack to Microsoft Teams

  For organizations using Microsoft 365, migrating from Slack to Microsoft Teams can better support employee workflows. But a migration requires more than mandating users to switch.  Continue Reading

• Employers turn to internal candidates to fill open positions

  Sometimes an applicant isn't the right fit for a job at the time, but may be a good choice for a different position in the future. Employers should give these candidates a second look.  Continue Reading

• Uber mall kiosks act as brick-and-mortar storefronts

  Uber uses digital mall kiosks as storefronts to recruit drivers, and an integrated video conferencing app enables users to interact with remote agents.  Continue Reading

• Make better business decisions with financial analytics

  Find out why finance is beginning to shift its emphasis on advanced and predictive analytics and the capability to use big data to support future business decisions.  Continue Reading

• IT pros discuss challenges of a workspace platform deployment

  The benefits of workspace platforms are well established, but the process of deploying a workspace can lead to logistical issues and more work for IT professionals.  Continue Reading

• Enosix CMO, who branded SAP Leonardo, talks martech strategy

  Shawn Reynolds, the former architect of SAP's Leonardo AI brand, moves to SAP-Salesforce integrator Enosix. He discusses marketing strategy in this age of overwhelming martech choices.  Continue Reading

• IT takes the good with the bad in Windows 10 1903 update

  Windows 10 updates have never been easy, but Microsoft is finally listening to its customers' woes. Here's what IT pros like and dislike about Microsoft's latest Windows 10 update.  Continue Reading

• Collaboration culture and technology drive meeting room trends

  The meeting room experience is all about collaborative work. Learn how new video and productivity tools are influencing meeting room trends.  Continue Reading

• The evolution of call centers to experience centers

  The call center has evolved over the years, moving from phone-based systems to multichannel contact centers. The next move is toward a customer experience center.  Continue Reading

• Benefits and challenges of blockchain food supply chain growth

  Using blockchain in the food supply chain may improve consumer safety, but experts say reluctance from suppliers and a lack of viable use cases are preventing widespread adoption.  Continue Reading

• User experience management from Knoa shines light on SAP app use

  Agribusiness company Bunge improved its end-user experience with SAP applications by licensing Knoa. The software company helped provide insights into how its users were -- and weren't -- interacting with the applications.  Continue Reading

• Social learning takes its place in employee retention efforts

  Employees are more likely to stay at jobs where they can learn new skills or improve old ones. For companies, that means providing options to do so when appropriate.  Continue Reading

• Cloud, SaaS bring identity and access management challenges

  In this Q&A, Identity Automation's co-founder and CEO, James Litton, talks about the identity and access management challenges and the effects of cloud services in the IAM market.  Continue Reading

• UC benefits flexible working models in mortgage industry

  Choosing a UC platform with the tools to support remote workers helped American Pacific Mortgage move to a more flexible working model and cut down on brick and mortar costs.  Continue Reading

• Flexibility in the workplace relies on UC technology

  The future of work requires supporting flexibility in the workplace with UC technology, according to a Fuze executive. But this requires addressing corporate culture.  Continue Reading

• Application virtualization breathes digital life into legacy apps

  Manufacturing company Royal Technologies chose Cameyo to access its Windows-based legacy applications without the complexity of a virtual desktop infrastructure.  Continue Reading

• How the Huawei ban will affect enterprise mobility

  The U.S.'s ban of business purchases of foreign telecommunications products, largely aimed at Chinese vendor Huawei, has major implications for mobile IT admins around the world.  Continue Reading

• NLG tools powered by AI energize, customize, optimize content

  Though in its early stages, natural language generation automates content collaboration platforms to streamline employee communications and personalize customer engagement.  Continue Reading