Features

Features

• How AI can improve customer loyalty

  AI plays a central role in customer loyalty. Yet, organizations can have a greater ROI if they focus their AI strategies more on improving CX and less on cutting costs.  Continue Reading

• 7 supply chain resilience strategies to use now

  Weather events, geopolitical unrest and other disruptions are occurring more frequently. These seven supply chain resilience techniques can help manage them.  Continue Reading

• 6 steps toward more sustainable supply chain practices

  In the quest toward greater supply chain sustainability, leaders must get strategic about operations and take the long view. Here's what to do.  Continue Reading

• SAP sustainability chief sees IT as net plus for environment

  Sophia Mendelsohn talks about SAP's ambitions to both set an example of sustainability and be an enabler of it with products such as the vendor's new emissions calculator.  Continue Reading

• Hasso Plattner exits, marking end of era for SAP

  The departure of Hasso Plattner signals both an end and a new beginning for SAP as the company aims to push forward on its cloud strategy and make a name for itself in AI.  Continue Reading

• 9 advantages and disadvantages of digital twin technology

  Digital twin technology can potentially improve manufacturing operations, but some factors could make it difficult to implement. Learn more advantages and disadvantages.  Continue Reading

• Knowledge management metrics: How to track KM effectiveness

  Measuring knowledge management effectiveness requires quantitative and qualitative data. Metrics like the balanced scorecard method can help organizations improve their strategies.  Continue Reading

• Rise with SAP evolves, but struggles to make a case for some

  Rise with SAP offers a path to the cloud for SAP customers, but adoption is still hindered by customer concerns over costs, flexibility and SAP's cloud-only innovation strategy.  Continue Reading

• The 10 most common ERP security issues and ways to fix them

  Today's ERP systems are exposed like never before. Learn about the most common ERP security issues companies are facing and how IT and security teams can address them.  Continue Reading

• CEOs see business case for creating AI-powered chief execs

  CEOs consider AI virtual counterparts to handle routine tasks and provide feedback, boosting efficiency and supporting strategic decisions.  Continue Reading

• 9 keys to a killer recruitment marketing strategy

  In a hiring market that presents unprecedented challenges, every HR and recruiting team needs to develop a marketing strategy to attract top-notch candidates. Here's how.  Continue Reading

• Learn about skills-based job descriptions, candidate testing

  As skills-based hiring continues to increase in popularity, HR staff should learn best practices for writing the appropriate job descriptions. Learn more.  Continue Reading

• Understanding Microsoft 365 GCC High and other licenses

  Government organizations should turn to the variety of dedicated services that Microsoft offers to deliver familiar productivity services to users with highly secured data.  Continue Reading

• Benefits and challenges of a headless CMS

  Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning curves and require skilled front-end developers.  Continue Reading

• How to create a mobile device security policy, with template

  A well-defined mobile device security policy should educate employees on the proper use of BYODs and set clear standards for end users and IT administrators alike.  Continue Reading

• An overview of Microsoft Dynamics 365

  Dynamics 365 unites various CRM and ERP tools into one platform. CRM apps include Dynamics 365 Sales and Customer Service, and ERP tools include Finance and Commerce.  Continue Reading

• Simplify mobile app development for the enterprise

  Without the right resources, mobile app development can be challenging. Find out how to start the process and the best tools to streamline the app dev journey.  Continue Reading

• Traditional CMS vs. headless CMS: What's the difference?

  Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use.  Continue Reading

• 5 use cases for edge computing in manufacturing

  Edge computing's capabilities can help improve various aspects of manufacturing operations and save companies time and money. Learn some potential use cases.  Continue Reading

• Industrial 3D printing matures but faces steep climb ahead

  Industrial 3D printing vendors are bolstering their products just as use cases and factors such as supply chain disruptions show the technology's usefulness.  Continue Reading

• 4 common problems with hybrid meetings and how to fix them

  Hybrid meetings can be hamstrung by technical and nontechnical challenges. Learn how to address common hybrid meeting problems to support attendees, no matter how they participate.  Continue Reading

• Learn how to improve employee survey response rates

  Employee feedback is a valuable tool for every organization, yet workers may not feel motivated to fill out surveys. Learn how to improve employee survey response rates.  Continue Reading

• The ultimate guide to mobile device security in the workplace

  Mobile devices provide connectivity for employees to access business data and communicate with colleagues, but these unique benefits come with specific security challenges for IT.  Continue Reading

• Creating equity for women in communications and technology

  Creating a more equitable workplace starts at the top. Female IT leaders at Enterprise Connect explain how to create a culture that supports women in communications.  Continue Reading

• How to pick the best thin client OS for an organization

  Organizations that need thin clients may want to deploy thin client OSes to make management and local apps easier. Find out how to pick the right thin client OS.  Continue Reading

• 6 industrial metaverse use cases for manufacturing

  Industrial metaverse use cases for manufacturing include facility design and employee training, though adoption of the technology is still in its early stages. Learn more.  Continue Reading

• AI a top trend for supply chain, but experts urge caution

  AI is being adopted for company supply chains, but organizations should guard against hype and assess the business value and feasibility of these applications.  Continue Reading

• What BYOD trends will take hold in the business world?

  As employees and organizations come to expect greater mobility, BYOD is an important consideration in the successful planning and execution of the remote and hybrid workplace.  Continue Reading

• 6 challenges of omnichannel marketing

  When marketers use omnichannel strategies to engage customers across touchpoints, they often face challenges with personalization, campaign tracking and brand consistency.  Continue Reading

• Ultimate guide on enterprise unified communications strategy

  When formulating a unified communications strategy, enterprises need to consider several key elements. This step-by-step guide helps businesses plan their UC deployment.  Continue Reading

• Enterprise Connect 2024 brings AI reality check

  The annual business communications conference highlights the trends that are expected to drive UC and CX buying decisions over the next few years.  Continue Reading

• How AI is transforming the BPO industry and contact centers

  Everyone is talking about AI, but which organizations are adopting it? BPOs are a great example, especially AI for internal CX strategies and contact centers.  Continue Reading

• The importance of ethics in information management

  Advancements in data collection and processing may tempt information management professionals to use as much customer data as possible. Yet, more data use means less privacy.  Continue Reading

• Understanding the basics of Windows 365 Government

  Windows 365 Government isn't available to all Microsoft customers, but organizations such as governments and privileged contractors can benefit from this specialized offering.  Continue Reading

• 5 benefits of using process mining

  Process mining lets users do a deeper analysis of their company's operations. Learn five ways process mining can benefit organizations.  Continue Reading

• 6 benefits of omnichannel marketing

  Omnichannel marketing shares data between interaction channels, like email and live chat, to improve CX. Key benefits include enhanced personalization and customer loyalty.  Continue Reading

• Augmented reality vs. virtual reality vs. mixed reality

  Learn about AR vs. VR vs. MR as well as how companies in various industries are using these extended reality technologies to potentially improve their operations.  Continue Reading

• 6 workplace benefits of immersive learning with AR and VR

  AR and VR have the potential to enhance workplace learning programs. Learn how both employees and organizations can benefit from immersive learning with AR and VR.  Continue Reading

• 6 ways to improve order-to-cash with process mining

  The order-to-cash process varies depending on the type of company, but improvement is almost always needed. Learn how process mining can identify areas for improvement.  Continue Reading

• Learn how to create a succession plan for employees

  Succession planning can help ensure business continuity and avoid employee turnover. Learn how to create a succession plan, including some best practices to follow.  Continue Reading

• What does a knowledge manager do?

  Knowledge managers use technical skills to maintain knowledge base software and interpersonal skills to encourage employees to share best practices with each other.  Continue Reading

• Learn the benefits of using a leave management system

  A leave management system can benefit companies in various ways, including saving time for HR staff. Learn more, including the most important leave management system features.  Continue Reading

• What are the challenges and benefits of ERP software?

  The pros and cons have been fairly consistent over the years, but the move from on premises to cloud changes the equation in cost, customization and deployment speed.  Continue Reading

• 10 essential business benefits of unified communications

  How can unified communications tools benefit your business? Explore these 10 unified communications benefits to make the best deployment decision for your needs.  Continue Reading

• 7 benefits of Microsoft SharePoint

  SharePoint offers a central repository where users can store and collaborate on business content. The tool's benefits include improved efficiency, scalability and compliance.  Continue Reading

• The latest video conferencing standards and protocols

  A new crop of video conferencing standards could help boost performance, but not every standard will be adopted by every vendor.  Continue Reading

• Top 10 must-have unified communications features in business

  Unified communications systems have evolved to reflect changing business processes. As a result, enterprises need to prioritize their must-have UC features.  Continue Reading

• The ultimate guide to ERP

  ERP is the nervous system of modern businesses. Learn how it works, understand its risks and benefits, and get tips on deployment in this wide-ranging guide.  Continue Reading

• An overview of Microsoft SharePoint

  Microsoft offers on-premises and cloud versions of SharePoint to help organizations manage content. Core capabilities include collaboration, automation and data protection.  Continue Reading

• How the macOS Security Compliance Project can help IT

  It can be difficult for Apple admins to adapt to every new OS release and the respective compliance changes. That's where the macOS Security Compliance Project comes into play.  Continue Reading

• SAP's stance on cloud-only innovation needs clarity in 2024

  SAP must focus on delivering technical and business value for all customers in 2024 rather than alienating some by offering modern technologies for S/4HANA Cloud users only.  Continue Reading

• DXP vendors: More generative AI tools for websites to come

  Generative AI has given designers, marketers and digital experience leaders new tools to more quickly create better, tightly personalized websites. DXP vendors plan to deliver more.  Continue Reading

• 3 top trends reshaping unified communications jobs

  UC professionals looking to switch jobs need to be nimble, versatile and willing to show they can make their future employers more efficient and more productive.  Continue Reading

• Cloud, integrations top ERP trends in 2024

  Cloud migrations, generative AI and expanded functionality will dominate ERP discussions in 2024, as this legacy tech continues to try to adapt to meet business needs.  Continue Reading

• Apple's spatial computing could make offices less relevant

  Apple's upcoming Vision Pro, a spatial computing platform, could revolutionize virtual collaboration, potentially making traditional offices less important.  Continue Reading

• AI chatbots for ERP: Assessing the benefits and tools

  Generative AI and other machine learning bots are coming to ERP in a big way. Here's an overview of the terminology, the pluses and minuses, and the top tools and vendors.  Continue Reading

• How AI is shaping the future of ERP

  Generative AI and other machine learning tools are being added to ERP at a rapid pace, bringing new levels of automation and efficiency to business processes across the enterprise.  Continue Reading

• Overview of RingCentral's RingCX AI-powered CCaaS platform

  RingCentral's new contact center-as-a-service offering, RingCX, is poised to shake up the CCaaS market. Explore its benefits and features to see if it works for your organization.  Continue Reading

• Desktop as a service vs. VDI: What's the difference?

  For IT to choose between desktop as a service vs. VDI, they'll need to decide what's more important -- security and control or flexibility for development and maintenance.  Continue Reading

• The value of a total experience platform

  Combining customer, employee, omnichannel and multichannel, and UX platforms and tools into a total experience offering improves visibility, metrics and insights.  Continue Reading

• The benefits of diversity in sales teams

  A diverse sales team can improve customer connections and boost employee engagement. However, sales managers must create an inclusive work culture if they want to retain talent.  Continue Reading

• Explaining the hidden costs of ERP implementations

  It's easy to know what the software costs, but what about variables like customization, productivity and training? Experts reveal the pitfalls so you can avoid expensive surprises.  Continue Reading

• What role do ERP systems play in supply chain management?

  ERP is involved in every major step in manufacturing products and delivering the right ones to consumers. Here's an overview of its key SCM modules and features.  Continue Reading

• Stepping into the collaborative workplace in virtual reality

  Some see immersive, 3D collaboration spaces as an upgrade from video conferencing because they offer better opportunities for socializing, brainstorming, onboarding and training.  Continue Reading

• In 2023, generative AI made inroads in customer service

  This year saw the rise of new intelligent capabilities for contact centers to support human and virtual agents in their abilities to deliver effective answers and services faster.  Continue Reading

• The 6 best rugged computers for business use cases

  Finding the right device for a business scenario can be challenging, and adding rugged conditions to the mix can complicate things further. Learn about that endpoint market.  Continue Reading

• Records vs. document management: What's the difference?

  Records and document management both help organizations share and use files, but these strategies have different goals, information, processes and systems.  Continue Reading

• SAP's Mirakl integration improves B2B e-commerce experience

  Mirakl's platform lets B2B e-commerce companies create an online shopping experience that is more like B2C -- easier to configure, with a simpler interface for the end user.  Continue Reading

• Why is diversity important in marketing?

  Diversity marketing can help marketers improve personalization, connect with younger audiences and increase brand loyalty. However, inauthentic efforts can erode customer trust.  Continue Reading

• Ensuring collaboration tool compliance and governance

  Collaboration tool compliance and governance have grown increasingly complex as organizations adopt cloud-based tools that generate different types of content and data.  Continue Reading

• Workplace learning: A complete guide for businesses

  Corporate training isn't just about job skills and compliance. With the content delivery power of the web, it's becoming a daily tool for lifelong learning and development.  Continue Reading

• Metals recycler uses SAP BTP to make S/4HANA fit for purpose

  SAP Business Technology Platform is proving itself to be a flexible development and integration toolkit, helping companies customize SAP and connect diverse systems and data.  Continue Reading

• Are employee benefits required by law? Learn which to offer

  HR leaders must be aware of which employee benefits are required by law so their organizations can remain compliant. Learn more about which benefits are optional.  Continue Reading

• Grow with SAP tries to make midmarket a big market

  Midmarket organizations may find S/4HANA Cloud via Grow with SAP an attractive vehicle to the cloud. But SAP faces challenges in going after the market segment.  Continue Reading

• 8 VDI monitoring tools to consider

  VDI monitoring helps IT pros get to the bottom of end-user experience issues. Understand what to monitor and review some of the top VDI tools on the market.  Continue Reading

• Planning provides map for Dynamics 365 ERP journey

  Midmarket beverage-maker Talking Rain used a carefully planned process to select and implement Microsoft Dynamics 365 ERP as the system that fits its future needs.  Continue Reading

• The human problem with generative AI in HR

  Generative AI's integration into HR software and processes presents both internal and external challenges, with concerns ranging from technology errors to human complacency.  Continue Reading

• 4 environmental impacts of remote work

  Remote work could have certain sustainability advantages over in-office work. Business and HR leaders can consider these when deciding what options to offer employees.  Continue Reading

• 12 ways to create a continuous learning culture

  Employees might leave if they feel they aren't growing in their roles. Learn how to create a continuous learning culture and see how it can boost retention and grow your business.  Continue Reading

• 10 microlearning strategies to boost continual learning

  Microlearning can be beneficial for employees because it breaks down topics into manageable chunks. Learn 10 strategies to maximize microlearning's success.  Continue Reading

• How generative AI can improve knowledge management

  With generative AI, knowledge management teams can automate knowledge capture and maintenance processes. Explore how AI can improve knowledge management.  Continue Reading

• 5 email marketing challenges and their solutions

  Most organizations primarily use email to connect with customers. Yet, marketers often struggle with engagement due to spam filters and crowded inboxes.  Continue Reading

• 4 email A/B testing best practices

  A/B testing can help marketers improve email campaigns one variable at a time. Best practices include designing the right test, starting with the sender's name and using AI tools.  Continue Reading

• Social media marketing strategies: Cut cliches, add opinions

  Effective online engagement with customers starts with conversations that use feelings and opinions, rather than cliches and facts, to build lasting relationships.  Continue Reading

• Comparing iPhone vs. Android for business

  Organizations deploying or managing smartphones for corporate use should know how iPhone and Android compare in an enterprise setting. Factors such as UX are key differences.  Continue Reading

• Sales vs. account management: What's the difference?

  Sales and account management teams work together to increase revenue. However, these roles have different goals, responsibilities, skills and relationship timeframes.  Continue Reading

• How unified communications tools address accessibility

  The increased use of cloud communications means the tools must be accessible for everyone. Organizations should vet how their UC providers support accessibility features.  Continue Reading

• Comparing AVD vs. VDI and how to start a migration plan

  When organizations evaluate their existing business technologies, choosing a method to host and deliver virtual desktops is a critical decision. Find out how to make that decision.  Continue Reading

• LMS vs. CMS: What's the difference?

  A CMS can fulfill general content publishing, editing and storage needs, while an LMS is better suited to a more specific HR and employee-oriented use case.  Continue Reading

• Genesys offers workforce management tool to measure EX

  A contact center management firm uses a Genesys tool that collects information about employees' experience to uncover organizational weaknesses and identify ways to improve.  Continue Reading

• Why HR compliance is important and 5 best practices

  HR leaders must ensure their companies are following applicable laws so their organizations can avoid fines and potential lawsuits. Learn more about why HR compliance is important.  Continue Reading

• Reshoring manufacturing interest grows but is slow going

  Reshoring manufacturing to the U.S. is on the rise, driven by supply chain risks, sustainability demands, and policy incentives. But the pace and extent of any shift is uncertain.  Continue Reading

• Prepare for Teams admin certification with MS-700 study guide

  Learn the administrative responsibilities for the Teams phone system in this excerpt from 'MS-700 Managing Microsoft Teams Exam Guide.'  Continue Reading

• Online forms tool offers custom designs and user insights

  Digital marketing agency SmartBug Media uses digital customer survey platform Typeform to create custom-designed, brand-appropriate questionnaires and collect user data insights.  Continue Reading

• Benefits and challenges of using chatbots in HR

  Chatbots may save HR professionals' time, but using them can bring some challenges if HR leaders don't plan for those problems. Learn more about the benefits and drawbacks.  Continue Reading

• Customer communications management key to CX success

  Companies of all sizes are using the latest tech such as generative AI, online store apps, and collaboration tools like video calling to improve CX for B2B and B2C businesses.  Continue Reading

• Comparing DaaS vs. SaaS and how they work

  There are many services organizations can purchase to simplify business processes and IT management, and DaaS and SaaS are two of the most common examples.  Continue Reading

• Banks aim to improve customer experience for users online

  Tactics to increase digital interactions include improving contact center tools, prioritizing UX design and merging digital capabilities with real-time human service.  Continue Reading

• What is account-based marketing? A guide to ABM strategy

  Companies increasingly use ABM to target high-value accounts and boost sales revenue. Here's the lowdown on the key terms and technologies, plus expert advice on getting started.  Continue Reading

• What does a knowledge champion do?

  Knowledge champions use communication and leadership skills to encourage their department or group members to adopt knowledge management best practices.  Continue Reading