Features

Features

• Top 4 CRM systems comparison

  What differentiates the 'big four' CRM providers? Explore the advantages and disadvantages of Salesforce, Oracle, Microsoft and SAP in this CRM comparison.  Continue Reading

• What is content collaboration? An in-depth guide

  Content collaboration covers the tools and processes used to work with others on content, regardless of the medium.  Continue Reading

• Top 4 SEO marketing challenges for 2023

  An organization's content must rank well on Google to drive website traffic. Yet, SEO marketers face barriers to this success, such as algorithm changes and underdeveloped AI.  Continue Reading

• Fair Repair Act could help spur circular economy model

  New regulations including the Fair Repair Act coupled with factors like consumer demand for sustainability are motivating manufacturers to consider a circular economy model.  Continue Reading

• Top 5 trends for the future of marketing

  Text messaging, hybrid experiences and Web3 may play key roles in the future of marketing. Learn how to fit these trends into marketing strategies moving forward.  Continue Reading

• Microsoft Loop crosses information silos in 365

  Microsoft plans to release Loop this year as the long-awaited information-sharing tool across 365 apps. The software reduces the time spent searching for vital data.  Continue Reading

• Ultimate guide to recruitment and talent acquisition

  It's no longer good enough to recruit for today. You need to take a long view and build a workforce for the next stage of growth. Here's how talent acquisition helps.  Continue Reading

• How are recruitment and talent acquisition different?

  Learn the difference between talent acquisition and recruiting, including the strategic implications each has for your organization and the technologies that help the most.  Continue Reading

• Guide to developing social media recruiting strategies

  To navigate the complexities and avoid the pitfalls of social media recruiting, companies must set goals, choose the right platforms, promote their culture and measure results.  Continue Reading

• How to approach learning technologies in the workplace

  Author Ria O'Donnell discusses the importance of continuing professional development and how to approach digital learning technologies in the workplace, including VR and AI.  Continue Reading

• At 50, SAP finds itself at another crossroads

  Over its 50-year history, SAP rode business and technology trends to the top of the ERP industry, but it now is at a crossroads and will need to continue to innovate to thrive.  Continue Reading

• Choosing wrong ERP implementation partner: 10 warning signs

  Working with an ERP implementation partner can sometimes bring some warning signs. Learn these 10 indicators that your project team is working with the wrong partner.  Continue Reading

• Third-party SAP support offers migration flexibility

  Third-party support providers make a pitch that they can provide greater flexibility at a lower cost, but customers should think things through before making a switch.  Continue Reading

• Web browser comparison of Chrome, Firefox, Safari and Edge

  Many user tasks rely on the browser used, but not all browsers are well suited to these tasks. Learn the strengths and weaknesses of each major browser.  Continue Reading

• AI chatbots don't need to be sentient, they just need to work

  Chatbot users, vendors and ex-Google engineer Blake Lemoine discuss what is needed to make current chatbot tech more effective for customer service organizations.  Continue Reading

• 8 items to include on an ERP demo scorecard, with template

  Evaluation team members may lose track of crucial ERP features if they attend multiple ERP demos. Learn some items to include on vendor demo scorecards.  Continue Reading

• 4 real-world examples of zero-party data

  With zero-party data directly from consumers, marketing teams get better data to help retain customers and improve CX. These real-world examples highlight how this data works.  Continue Reading

• 7 benefits of PCaaS that businesses should know

  Organizations that take on a PCaaS agreement will have to pay monthly costs, but the benefits they receive, including lifecycle management and support, provide plenty of value.  Continue Reading

• What HR should consider about digital accessibility

  Digital accessibility is important for recruiting, retention and meeting legal requirements. Learn what HR professionals should consider, including how to get started.  Continue Reading

• Social collaboration tools create hybrid work water cooler

  Traditional collaboration tools have struggled to replicate casual office conversations. New social collaboration tools could help reduce the isolation of remote and hybrid work.  Continue Reading

• How to avoid unrealistic ERP implementation timelines: 9 tips

  Determining the length of an ERP implementation can be difficult but doing so is a crucial part of planning. Learn how to avoid an unrealistic timeline.  Continue Reading

• Supply chain technology critical for dealing with issues

  As supply chains face new and unprecedented pressures on a number of fronts, companies look to emerging technologies to automate tasks, get intelligence and become more resilient.  Continue Reading

• 5-stage remote onboarding checklist for new hire success

  New employees have specific needs during the various phases of onboarding, from pre-onboarding to their first months on the job. Use this checklist to welcome -- and retain -- them.  Continue Reading

• Process mining becomes acquisition target, altering the terrain

  Enterprise technology companies like SAP and Microsoft see value in process mining technology, but the current rate of acquisition is rapidly altering the market.  Continue Reading

• The link between employee experience and customer experience

  A customer's experience with an organization is only as good as an employee's experience. Business leaders should know that empathy is key to employee and customer success.  Continue Reading

• Checklist for success after your ERP software go-live

  An ERP go-live checklist can help implementation project teams confirm they've carried out all necessary steps. Learn what items project leaders should add to their list.  Continue Reading

• Effective hybrid meetings require training, equity, best practices

  Authors Karin M. Reed and Joseph A. Allen discuss the need for proper training and best practices to support inclusive and effective hybrid meetings.  Continue Reading

• Hybrid meeting best practices emphasize engagement

  In this book excerpt from 'Suddenly Hybrid,' learn about some hybrid meeting best practices that support engagement, regardless of where attendees are located.  Continue Reading

• How to welcome a new employee virtually and boost retention

  How can organizations welcome new employees virtually and make sure they feel valued? HR leaders can use these 10 strategies and share them with managers.  Continue Reading

• Why HR plays an important role in preventing cyber attacks

  Human resources information is some of the most sensitive and critical information on company networks. Learn why HR has an important part to play in preventing cyber attacks.  Continue Reading

• 8 ways to avoid business disruption from a new ERP system

  A new ERP system can bring business disruptions. Learn the steps project leaders should follow during implementation planning so company work can continue as smoothly as possible.  Continue Reading

• The history and evolution of the paperless office

  From the advent of word processors to full-time remote work, the history of paperless offices reflects major technological innovations across the past four decades.  Continue Reading

• SAP innovation wing aims to shape future of ERP technology

  Self-learning AI and analytics that are smart enough to launch dashboards and alerts are among the research projects that could someday become SAP products.  Continue Reading

• How COVID-19 has affected just-in-time supply chains

  Industry leaders long held up the just-in-time supply chain model as ideal, but the COVID-19 pandemic has revealed its weaknesses. Learn whether just-in-time is over for good.  Continue Reading

• 9 questions to ask the vendor during an ERP software demo

  ERP implementation team members should ask certain questions during a software demo to ensure they receive the information they need. Learn what team members should ask vendors.  Continue Reading

• What types of technologies help with remote onboarding?

  Types of technologies like onboarding software and company intranet can help with the onboarding process for a remote employee. Learn the tools HR leaders should acquire.  Continue Reading

• SAP Sapphire returns as a scaled-down live event

  SAP Sapphire 2022 is back with an in-person and virtual program. Rise with SAP will be a hot topic, but SAP also needs to focus on SAP Business Network and Business Technology Platform.  Continue Reading

• 7 items to include on an ERP vendor demo checklist

  Creating an ERP vendor demo checklist before the presentation can prove beneficial for both the implementation team and the vendor. Learn several items to include on the checklist.  Continue Reading

• 4 best practices for creating an internal talent marketplace

  Internal mobility is one potential solution to companies' current recruiting problems. Learn about internal talent marketplaces and best practices for creating one.  Continue Reading

• Top 5 uses for VR in learning and development

  Learning and development programs can potentially benefit from the addition of virtual reality, though drawbacks do exist. Learn about VR's potential use cases and its risks.  Continue Reading

• Choosing the right accounting software: SMB to enterprise

  To find the best enterprise accounting software, businesses must outline specific criteria and compare those criteria against accounting software features and benefits.  Continue Reading

• 5 best practices for creating a data-driven supply chain

  Turning to data and analytics to manage supply chain disruption only helps if leaders use good practices for extracting insights. Here are five that can help.  Continue Reading

• Rethinking asynchronous communication in remote work

  Remote work carries different expectations for communication. Learn how to shift to asynchronous communication to create more equitable collaboration among remote employees.  Continue Reading

• Remote work effectiveness requires adjusting expectations

  Author James Stanier discusses the lessons from 'Effective Remote Work' in adapting to asynchronous communication and preparing for the hybrid workplace.  Continue Reading

• Enterprise accounting software explained

  Evolving companies often turn to enterprise accounting software, especially when they grow out of SMB software, but aren't yet ready for a complex ERP system.  Continue Reading

• Robots in manufacturing help Cheer Pack meet labor needs

  Cheer Pack, which makes spouted pouches, uses an IFS ERP system to manage a team of robots in its manufacturing operations, saving on labor and eliminating mistakes.  Continue Reading

• Exploring the benefits of enterprise accounting software

  Enterprise accounting software benefits extend beyond balancing the books, with many advanced products perfect for companies not yet ready for full-on ERP.  Continue Reading

• 6 potential uses for VR during onboarding

  VR can potentially help improve the onboarding process for employees. Learn some ways HR departments can use the technology when a new employee joins the company.  Continue Reading

• UCaaS vendors take on cloud contact center market share

  As the UC market matures, vendors are looking for new ways to attract customers. Some vendors have set their sights on CCaaS, but getting executive buy-in could be a challenge.  Continue Reading

• What is Adobe Experience Cloud? CRM platform overview

  Adobe Experience Cloud -- the vendor's CRM platform -- includes tools to help medium and large enterprises manage all facets of their customer engagement strategies.  Continue Reading

• VR in recruiting, hiring: Current adoption, future potential

  Virtual reality has the potential to help employers with aspects of hiring and recruiting like skills evaluations. Learn how the technology could improve the candidate experience.  Continue Reading

• How to create effective and inclusive job ads: 4 tips

  Learn how to create inclusive job ads, including examining your language to make sure you're not turning away women or people of color, and why doing so is important.  Continue Reading

• 7 tips to boost employee referrals

  Employee referrals can be a huge boon to companies currently struggling to recruit new workers. Learn some tips on how to boost them and how tech can help.  Continue Reading

• Why you need a total experience strategy to drive CX and EX

  More companies are using a 'total experience' approach to win customers and support employees in the post-pandemic economy. But they won't find a single platform that does it all.  Continue Reading

• UCaaS vs. CCaaS: What's the difference?

  UCaaS and CCaaS feature overlapping communication channels, such as cloud calling and messaging, but CCaaS comes with additional tools that can support a contact center.  Continue Reading

• Video meeting equity comes into focus amid hybrid work

  Meeting equity is the latest hybrid work challenge. Industry leaders at Enterprise Connect explain how organizations can ensure an equal experience for remote and in-person attendees.  Continue Reading

• Build a strategy for compliance with federal 911 laws

  Federal 911 laws are now fully in effect. Learn what your organization's obligations are to ensure PBX and phone system compliance with Kari's Law and RAY BAUM's Act.  Continue Reading

• How to think long term about SAP ECC customizations

  Because customizations have long-term implications, organizations currently running SAP ECC as their core ERP system must give careful thought to their approach. Learn more.  Continue Reading

• 4 questions to ask about an outsourced cloud ERP IT help desk

  IT leaders outsourcing their cloud ERP help desk should consider various factors before selecting a vendor. Learn the criteria to consider when you choose one.  Continue Reading

• Does concurrent planning in the supply chain work?

  Does concurrent planning in the supply chain work to address disruption? Some experts say the promise doesn't yet match reality during major crises.  Continue Reading

• 4 steps for creating an analytics strategy on SAP ECC

  Many companies can benefit from analytics' capabilities, and organizations staying on SAP ECC can still create an effective analytics strategy. Learn how.  Continue Reading

• VC investment fuels supply chain innovation

  Venture capital funds are now flowing into startups that are working on technologies and platforms to tackle longstanding supply chain issues.  Continue Reading

• The story of mobile phishing through statistics

  Mobile phishing is a significant threat, and there are many statistics that back this up. Find out what these numbers mean and how they should affect mobile security strategy.  Continue Reading

• SAP Business ByDesign vs. SAP S/4HANA: A comparison

  After years of evolution, Business ByDesign has found a sweet spot in SaaS ERP for SMBs and the public sector compared with S/4HANA's strengths in larger enterprise deployments.  Continue Reading

• 5 steps for boosting SAP ECC security

  Cybersecurity remains a top priority for organizations. Learn some key steps that companies with SAP ECC should follow to boost their security and stay safe.  Continue Reading

• 9 top SAP S/4HANA benefits for businesses

  For today's highly nimble business models, SAP S/4HANA can provide speed, flexibility, simplicity, faster analytics, lower costs and the strength of HANA's in-memory database.  Continue Reading

• How technology can help identify pay inequity

  Various technologies and tools, including job evaluation software and compensation planning applications, may help companies identify pay inequity. Learn how.  Continue Reading

• SaaS ERP customization vs. out of the box: Pros, cons

  Companies considering SaaS ERP should weigh various factors when deciding on customization vs. out of the box. Learn what to consider when making the choice.  Continue Reading

• 8 workforce management tools to support flexible work hours

  A flexible work hours policy can improve employee experience, especially for working mothers. Learn about some tools that can potentially help employers manage this.  Continue Reading

• Enhancing the efficiency of remote team communication

  Successful remote team communication requires thoughtfully examining how teams use collaboration tools and designing interactions that improve the efficiency of remote teams.  Continue Reading

• Remote communication best practices need mindful approach

  Authors Matthew Skelton and Manuel Pais discuss how to apply the lessons from their 'Remote Teams Interactions Workbook' to develop remote communication best practices for teams.  Continue Reading

• Internal SaaS ERP support vs. outsourcing: 3 factors to consider

  Is outsourcing SaaS cloud ERP support the best fit? Learn the factors that IT leaders must weigh when deciding whether to keep SaaS cloud ERP support internal vs. outsourcing.  Continue Reading

• Review your COVID-19 enterprise collaboration tools strategy

  Now that COVID-19 is a new normal and not just a short-term disruption, companies must revisit the collaboration tool investments they made at the start of the pandemic. Learn how.  Continue Reading

• Digital transformation strategy needs realistic expectations

  A digital transformation can improve business operations, but companies need to strike a balance between business goals and technology investments to achieve success.  Continue Reading

• ERP critical to achieving sustainability goals in 2022

  Sustainability is a major priority for businesses in 2022, driven by internal goals, customer demand and regulations. ERP systems are at the center of sustainability projects.  Continue Reading

• Top 16 unified communications market blogs to follow

  Follow these top unified communications blogs for the latest trends in the UC and collaboration markets. These blogs provide insight into analyst research, product news and market trends.  Continue Reading

• Rise with SAP will continue to evolve in 2022

  Experts see Rise with SAP as a mixed bag. The program has the tools to provide a path to S/4HANA, but SAP still needs to show the value of an S/4HANA cloud migration.  Continue Reading

• Why asset management software is more important than ever

  Doing more with less has long been important -- but in the last couple of years, the idea has taken on new relevance. Learn how asset management software can help.  Continue Reading

• 6 benefits of asset performance management

  Asset performance management can help improve a company's bottom line by reducing costs and making devices more reliable. Learn more benefits of asset performance management.  Continue Reading

• Should you redesign your office during COVID-19?

  Contemporary office spaces must protect workers but also enable collaboration. Learn how to redesign your office so it brings workers together and keeps them safe.  Continue Reading

• How RPA can improve payroll processes

  RPA can help with some of the tasks associated with payroll, including shift payment calculation. Learn how RPA can potentially improve payroll operations.  Continue Reading

• Experts predict flexibility as a top ERP trend in 2022

  In the year ahead, industry experts expect the ERP market to be less monolithic and more industry-specific.  Continue Reading

• How RPA can simplify the onboarding process

  Onboarding an employee is always hectic, and RPA can help with required employee paperwork and payroll information. Learn the other benefits RPA can bring to onboarding.  Continue Reading

• Digital twin simulation helps baristas make a perfect espresso

  A century-old Italian maker of high-end coffee machines used digital twins to virtually eliminate physical prototypes and set the stage for IoT-connected product as a service.  Continue Reading

• Why marketing personalization has yet to pay off

  Forrester analyst discusses why personalization investments aren't paying off, what marketers can expect in 2022 in technology -- and in the job market.  Continue Reading

• How bad writing, templates and chatbots kill customer service

  Leslie O'Flahavan, a writing coach specializing in contact center communications, discusses how humans, AI and bots can work together to provide good customer service.  Continue Reading

• Content and collaboration advance from memex to metaverse

  Since World War II, content collaboration techniques have evolved from rudimentary visions of information sharing to today's knowledge management tools for the hybrid workforce.  Continue Reading

• Supply chain disruption will persist in 2022, but tech may help

  The supply chain problems of the last two years will persist into 2022, but companies can use the opportunity to redesign processes and update technology to solve long-term issues.  Continue Reading

• 5 ways to support a legacy ERP system

  Some companies decide that keeping legacy ERP is truly the best business decision for them. Learn some best practices for supporting a legacy ERP system.  Continue Reading

• UCaaS for frontline workers poised for adoption 'explosion'

  The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon.  Continue Reading

• Employee background check errors harm thousands of workers

  Errors in background checks have prevented thousands of potential employees from being hired, and with more data collection, AI and automation, the problem could worsen.  Continue Reading

• Secure content collaboration is critical for remote work

  As remote and hybrid work become the new normal, secure content collaboration has become increasingly top of mind.  Continue Reading

• Tips and tools for remote content collaboration, deployment

  Organizations need remote content collaboration to ensure sensitive files and documents are secure, easily shareable among users and accessible as employees work remotely.  Continue Reading

• How RPA can improve your recruiting process

  RPA's uses in recruiting include sorting resumes and communicating with candidates. Here's a guide to how RPA can optimize your company's recruiting process.  Continue Reading

• Discover the benefits of a video content management system

  Video is everywhere. Organizations that want to reap its benefits need a strategy that supports video creation and provides a central location for security, management and storage.  Continue Reading

• Top customer service certifications and courses

  Here are some customer services courses to help frontline employees provide customers with a better experience.  Continue Reading

• SAP strives to attract app developers with BTP

  SAP wants its Business Technology Platform to compete with development platforms from AWS, Azure and GCP and help it to modernize its image.  Continue Reading

• 5 examples of bad customer service and how to avoid them

  Having a plan in place to handle, or hopefully avoid, bad customer service encounters is crucial to driving customer loyalty and retention.  Continue Reading

• 8 tips to build and manage a customer service team

  While customer service has its challenges, managers can build, run and maintain great customer service teams with good communication, up-to-date training and shared goals.  Continue Reading

• 10 customer service best practices to follow

  As customer service evolves into a multidimensional force, agent training and experience, performance analysis, virtual assistance, customer sentiment and net promoter scores rule.  Continue Reading