Features

Features

• Supply chain technology critical for dealing with issues

  As supply chains face new and unprecedented pressures on a number of fronts, companies look to emerging technologies to automate tasks, get intelligence and become more resilient.  Continue Reading

• 5-stage remote onboarding checklist for new hire success

  New employees have specific needs during the various phases of onboarding, from pre-onboarding to their first months on the job. Use this checklist to welcome -- and retain -- them.  Continue Reading

• Process mining becomes acquisition target, altering the terrain

  Enterprise technology companies like SAP and Microsoft see value in process mining technology, but the current rate of acquisition is rapidly altering the market.  Continue Reading

• The link between employee experience and customer experience

  A customer's experience with an organization is only as good as an employee's experience. Business leaders should know that empathy is key to employee and customer success.  Continue Reading

• Checklist for success after your ERP software go-live

  An ERP go-live checklist can help implementation project teams confirm they've carried out all necessary steps. Learn what items project leaders should add to their list.  Continue Reading

• Hybrid meeting best practices emphasize engagement

  In this book excerpt from 'Suddenly Hybrid,' learn about some hybrid meeting best practices that support engagement, regardless of where attendees are located.  Continue Reading

• Effective hybrid meetings require training, equity, best practices

  Authors Karin M. Reed and Joseph A. Allen discuss the need for proper training and best practices to support inclusive and effective hybrid meetings.  Continue Reading

• How to welcome a new employee virtually and boost retention

  How can organizations welcome new employees virtually and make sure they feel valued? HR leaders can use these 10 strategies and share them with managers.  Continue Reading

• The 4 most common HR data security issues

  Common data security issues that HR departments encounter include HR software vulnerabilities and chatbots. Learn about the most common HR data threats and how to prevent them.  Continue Reading

• Why HR plays an important role in preventing cyber attacks

  Human resources information is some of the most sensitive and critical information on company networks. Learn why HR has an important part to play in preventing cyber attacks.  Continue Reading

• 8 ways to avoid business disruption from a new ERP system

  A new ERP system can bring business disruptions. Learn the steps project leaders should follow during implementation planning so company work can continue as smoothly as possible.  Continue Reading

• The history and evolution of the paperless office

  From the advent of word processors to full-time remote work, the history of paperless offices reflects major technological innovations across the past four decades.  Continue Reading

• SAP innovation wing aims to shape future of ERP technology

  Self-learning AI and analytics that are smart enough to launch dashboards and alerts are among the research projects that could someday become SAP products.  Continue Reading

• How COVID-19 has affected just-in-time supply chains

  Industry leaders long held up the just-in-time supply chain model as ideal, but the COVID-19 pandemic has revealed its weaknesses. Learn whether just-in-time is over for good.  Continue Reading

• 9 questions to ask the vendor during an ERP software demo

  ERP implementation team members should ask certain questions during a software demo to ensure they receive the information they need. Learn what team members should ask vendors.  Continue Reading

• What types of technologies help with remote onboarding?

  Types of technologies like onboarding software and company intranet can help with the onboarding process for a remote employee. Learn the tools HR leaders should acquire.  Continue Reading

• SAP Sapphire returns as a scaled-down live event

  SAP Sapphire 2022 is back with an in-person and virtual program. Rise with SAP will be a hot topic, but SAP also needs to focus on SAP Business Network and Business Technology Platform.  Continue Reading

• 7 items to include on an ERP vendor demo checklist

  Creating an ERP vendor demo checklist before the presentation can prove beneficial for both the implementation team and the vendor. Learn several items to include on the checklist.  Continue Reading

• 4 best practices for creating an internal talent marketplace

  Internal mobility is one potential solution to companies' current recruiting problems. Learn about internal talent marketplaces and best practices for creating one.  Continue Reading

• Top 5 uses for VR in learning and development

  Learning and development programs can potentially benefit from the addition of virtual reality, though drawbacks do exist. Learn about VR's potential use cases and its risks.  Continue Reading

• Choosing the right accounting software: SMB to enterprise

  To find the best enterprise accounting software, businesses must outline specific criteria and compare those criteria against accounting software features and benefits.  Continue Reading

• 5 best practices for creating a data-driven supply chain

  Turning to data and analytics to manage supply chain disruption only helps if leaders use good practices for extracting insights. Here are five that can help.  Continue Reading

• Rethinking asynchronous communication in remote work

  Remote work carries different expectations for communication. Learn how to shift to asynchronous communication to create more equitable collaboration among remote employees.  Continue Reading

• Remote work effectiveness requires adjusting expectations

  Author James Stanier discusses the lessons from 'Effective Remote Work' in adapting to asynchronous communication and preparing for the hybrid workplace.  Continue Reading

• Enterprise accounting software explained

  Evolving companies often turn to enterprise accounting software, especially when they grow out of SMB software, but aren't yet ready for a complex ERP system.  Continue Reading

• Robots in manufacturing help Cheer Pack meet labor needs

  Cheer Pack, which makes spouted pouches, uses an IFS ERP system to manage a team of robots in its manufacturing operations, saving on labor and eliminating mistakes.  Continue Reading

• Exploring the benefits of enterprise accounting software

  Enterprise accounting software benefits extend beyond balancing the books, with many advanced products perfect for companies not yet ready for full-on ERP.  Continue Reading

• 6 potential uses for VR during onboarding

  VR can potentially help improve the onboarding process for employees. Learn some ways HR departments can use the technology when a new employee joins the company.  Continue Reading

• UCaaS vendors take on cloud contact center market share

  As the UC market matures, vendors are looking for new ways to attract customers. Some vendors have set their sights on CCaaS, but getting executive buy-in could be a challenge.  Continue Reading

• What is Adobe Experience Cloud? CRM platform overview

  Adobe Experience Cloud -- the vendor's CRM platform -- includes tools to help medium and large enterprises manage all facets of their customer engagement strategies.  Continue Reading

• VR in recruiting, hiring: Current adoption, future potential

  Virtual reality has the potential to help employers with aspects of hiring and recruiting like skills evaluations. Learn how the technology could improve the candidate experience.  Continue Reading

• How to create effective and inclusive job ads: 4 tips

  Learn how to create inclusive job ads, including examining your language to make sure you're not turning away women or people of color, and why doing so is important.  Continue Reading

• 7 tips to boost employee referrals

  Employee referrals can be a huge boon to companies currently struggling to recruit new workers. Learn some tips on how to boost them and how tech can help.  Continue Reading

• Why you need a total experience strategy to drive CX and EX

  More companies are using a 'total experience' approach to win customers and support employees in the post-pandemic economy. But they won't find a single platform that does it all.  Continue Reading

• UCaaS vs. CCaaS: What's the difference?

  UCaaS and CCaaS feature overlapping communication channels, such as cloud calling and messaging, but CCaaS comes with additional tools that can support a contact center.  Continue Reading

• Video meeting equity comes into focus amid hybrid work

  Meeting equity is the latest hybrid work challenge. Industry leaders at Enterprise Connect explain how organizations can ensure an equal experience for remote and in-person attendees.  Continue Reading

• Build a strategy for compliance with federal 911 laws

  Federal 911 laws are now fully in effect. Learn what your organization's obligations are to ensure PBX and phone system compliance with Kari's Law and RAY BAUM's Act.  Continue Reading

• How to think long term about SAP ECC customizations

  Because customizations have long-term implications, organizations currently running SAP ECC as their core ERP system must give careful thought to their approach. Learn more.  Continue Reading

• 4 questions to ask about an outsourced cloud ERP IT help desk

  IT leaders outsourcing their cloud ERP help desk should consider various factors before selecting a vendor. Learn the criteria to consider when you choose one.  Continue Reading

• Does concurrent planning in the supply chain work?

  Does concurrent planning in the supply chain work to address disruption? Some experts say the promise doesn't yet match reality during major crises.  Continue Reading

• 4 steps for creating an analytics strategy on SAP ECC

  Many companies can benefit from analytics' capabilities, and organizations staying on SAP ECC can still create an effective analytics strategy. Learn how.  Continue Reading

• VC investment fuels supply chain innovation

  Venture capital funds are now flowing into startups that are working on technologies and platforms to tackle longstanding supply chain issues.  Continue Reading

• The story of mobile phishing through statistics

  Mobile phishing is a significant threat, and there are many statistics that back this up. Find out what these numbers mean and how they should affect mobile security strategy.  Continue Reading

• SAP Business ByDesign vs. SAP S/4HANA: A comparison

  After years of evolution, Business ByDesign has found a sweet spot in SaaS ERP for SMBs and the public sector compared with S/4HANA's strengths in larger enterprise deployments.  Continue Reading

• 5 steps for boosting SAP ECC security

  Cybersecurity remains a top priority for organizations. Learn some key steps that companies with SAP ECC should follow to boost their security and stay safe.  Continue Reading

• 9 top SAP S/4HANA benefits for businesses

  For today's highly nimble business models, SAP S/4HANA can provide speed, flexibility, simplicity, faster analytics, lower costs and the strength of HANA's in-memory database.  Continue Reading

• How technology can help identify pay inequity

  Various technologies and tools, including job evaluation software and compensation planning applications, may help companies identify pay inequity. Learn how.  Continue Reading

• SaaS ERP customization vs. out of the box: Pros, cons

  Companies considering SaaS ERP should weigh various factors when deciding on customization vs. out of the box. Learn what to consider when making the choice.  Continue Reading

• 8 workforce management tools to support flexible work hours

  A flexible work hours policy can improve employee experience, especially for working mothers. Learn about some tools that can potentially help employers manage this.  Continue Reading

• Enhancing the efficiency of remote team communication

  Successful remote team communication requires thoughtfully examining how teams use collaboration tools and designing interactions that improve the efficiency of remote teams.  Continue Reading

• Remote communication best practices need mindful approach

  Authors Matthew Skelton and Manuel Pais discuss how to apply the lessons from their 'Remote Teams Interactions Workbook' to develop remote communication best practices for teams.  Continue Reading

• Internal SaaS ERP support vs. outsourcing: 3 factors to consider

  Is outsourcing SaaS cloud ERP support the best fit? Learn the factors that IT leaders must weigh when deciding whether to keep SaaS cloud ERP support internal vs. outsourcing.  Continue Reading

• Review your COVID-19 enterprise collaboration tools strategy

  Now that COVID-19 is a new normal and not just a short-term disruption, companies must revisit the collaboration tool investments they made at the start of the pandemic. Learn how.  Continue Reading

• Digital transformation strategy needs realistic expectations

  A digital transformation can improve business operations, but companies need to strike a balance between business goals and technology investments to achieve success.  Continue Reading

• How to modernize your legacy ERP system

  Modernizing a legacy ERP system can be vital for staying relevant in today's marketplace. Learn what IT leaders need to know about the process.  Continue Reading

• ERP critical to achieving sustainability goals in 2022

  Sustainability is a major priority for businesses in 2022, driven by internal goals, customer demand and regulations. ERP systems are at the center of sustainability projects.  Continue Reading

• Top 16 unified communications market blogs to follow

  Follow these top unified communications blogs for the latest trends in the UC and collaboration markets. These blogs provide insight into analyst research, product news and market trends.  Continue Reading

• Rise with SAP will continue to evolve in 2022

  Experts see Rise with SAP as a mixed bag. The program has the tools to provide a path to S/4HANA, but SAP still needs to show the value of an S/4HANA cloud migration.  Continue Reading

• Why asset management software is more important than ever

  Doing more with less has long been important -- but in the last couple of years, the idea has taken on new relevance. Learn how asset management software can help.  Continue Reading

• 6 benefits of asset performance management

  Asset performance management can help improve a company's bottom line by reducing costs and making devices more reliable. Learn more benefits of asset performance management.  Continue Reading

• Should you redesign your office during COVID-19?

  Contemporary office spaces must protect workers but also enable collaboration. Learn how to redesign your office so it brings workers together and keeps them safe.  Continue Reading

• How RPA can improve payroll processes

  RPA can help with some of the tasks associated with payroll, including shift payment calculation. Learn how RPA can potentially improve payroll operations.  Continue Reading

• Experts predict flexibility as a top ERP trend in 2022

  In the year ahead, industry experts expect the ERP market to be less monolithic and more industry-specific.  Continue Reading

• How RPA can simplify the onboarding process

  Onboarding an employee is always hectic, and RPA can help with required employee paperwork and payroll information. Learn the other benefits RPA can bring to onboarding.  Continue Reading

• Digital twin simulation helps baristas make a perfect espresso

  A century-old Italian maker of high-end coffee machines used digital twins to virtually eliminate physical prototypes and set the stage for IoT-connected product as a service.  Continue Reading

• Why marketing personalization has yet to pay off

  Forrester analyst discusses why personalization investments aren't paying off, what marketers can expect in 2022 in technology -- and in the job market.  Continue Reading

• How bad writing, templates and chatbots kill customer service

  Leslie O'Flahavan, a writing coach specializing in contact center communications, discusses how humans, AI and bots can work together to provide good customer service.  Continue Reading

• Content and collaboration advance from memex to metaverse

  Since World War II, content collaboration techniques have evolved from rudimentary visions of information sharing to today's knowledge management tools for the hybrid workforce.  Continue Reading

• Supply chain disruption will persist in 2022, but tech may help

  The supply chain problems of the last two years will persist into 2022, but companies can use the opportunity to redesign processes and update technology to solve long-term issues.  Continue Reading

• 5 ways to support a legacy ERP system

  Some companies decide that keeping legacy ERP is truly the best business decision for them. Learn some best practices for supporting a legacy ERP system.  Continue Reading

• UCaaS for frontline workers poised for adoption 'explosion'

  The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon.  Continue Reading

• Employee background check errors harm thousands of workers

  Errors in background checks have prevented thousands of potential employees from being hired, and with more data collection, AI and automation, the problem could worsen.  Continue Reading

• Secure content collaboration is critical for remote work

  As remote and hybrid work become the new normal, secure content collaboration has become increasingly top of mind.  Continue Reading

• Tips and tools for remote content collaboration, deployment

  Organizations need remote content collaboration to ensure sensitive files and documents are secure, easily shareable among users and accessible as employees work remotely.  Continue Reading

• How RPA can improve your recruiting process

  RPA's uses in recruiting include sorting resumes and communicating with candidates. Here's a guide to how RPA can optimize your company's recruiting process.  Continue Reading

• Discover the benefits of a video content management system

  Video is everywhere. Organizations that want to reap its benefits need a strategy that supports video creation and provides a central location for security, management and storage.  Continue Reading

• Top customer service certifications and courses

  Here are some customer services courses to help frontline employees provide customers with a better experience.  Continue Reading

• SAP strives to attract app developers with BTP

  SAP wants its Business Technology Platform to compete with development platforms from AWS, Azure and GCP and help it to modernize its image.  Continue Reading

• 5 examples of bad customer service and how to avoid them

  Having a plan in place to handle, or hopefully avoid, bad customer service encounters is crucial to driving customer loyalty and retention.  Continue Reading

• 8 tips to build and manage a customer service team

  While customer service has its challenges, managers can build, run and maintain great customer service teams with good communication, up-to-date training and shared goals.  Continue Reading

• 10 customer service best practices to follow

  As customer service evolves into a multidimensional force, agent training and experience, performance analysis, virtual assistance, customer sentiment and net promoter scores rule.  Continue Reading

• 10 examples of AI in customer service

  AI and AI-enhanced tools drive efficiency and cost reduction throughout the customer service team.  Continue Reading

• 13 customer retention strategies that work

  As the cost of acquiring new customers exceeds the cost of retaining existing customers, implementing an effective customer retention strategy should be a top priority.  Continue Reading

• 5 workforce management tools for the new normal

  Workforce management tools can help supervisors lead a hybrid workforce and ease the transition to a new company normal. Learn about some of the most important.  Continue Reading

• 15 customer service skills and how to develop them

  Some customer service skills include problem-solving, empathy, product knowledge and patience.  Continue Reading

• Vendors position ERP as heart of circular economy model

  ERP vendors SAP and IFS are positioning themselves at the forefront of enterprise sustainability efforts just as businesses focus on reducing waste and prepare for new regulations.  Continue Reading

• The future of customer service: 12 trends to watch

  Advanced technologies continue to shape customer service goals to streamline digital workflows, increase positive experiences, lower agent turnover and improve contact center ROI.  Continue Reading

• Overview of SAP SuccessFactors HXM Suite

  SAP SuccessFactors HXM is the next iteration of SuccessFactors HCM and is meant to help HR departments manage the entire employee lifecycle. Here's a closer look.  Continue Reading

• 6 ways to build customer loyalty for your business

  Creating and implementing an effective customer loyalty strategy involves communicating and understanding customers' needs.  Continue Reading

• 8 customer service challenges and how to resolve them

  The most important skill for a customer service agent to learn is empathy. That, plus a well-crafted customer service plan, can solve nearly any problem that arises.  Continue Reading

• Overview of SuccessFactors Opportunity Marketplace

  SuccessFactors Opportunity Marketplace's core functionality is providing recommendations for employees, such as a training course. Learn how it could help your company.  Continue Reading

• Cisco customer experience manager: What makes good tech CX

  Cisco users buy its hardware and apps through partners, mostly. Cisco's customer experience architect discusses how the company forges customer relationships.  Continue Reading

• 5 tips for choosing the right HR technology

  Choosing the right HR technology and tools for your company requires first understanding one truth: There is no perfect software. But from there, you can decide on what works best.  Continue Reading

• How to build a virtual lab with Hyper-V

  While there are lots of uses for Hyper-V, Windows 10 administrators can take advantage of its isolated VMs for lab testing of patches, updates and more.  Continue Reading

• Training with VR could lead to broader enterprise adoption

  Companies have started using VR to train surgeons and customer service reps. The early use of the technology paves the way for broader adoption in the future.  Continue Reading

• A guide to scheduling software

  As employees continue to work remotely full- or part-time, scheduling software could help smooth the transition to a hybrid office. Learn more with this guide to the software.  Continue Reading

• Augmented reality emerges in customer experience tech

  For customer experience, augmented reality is more common than virtual reality. Marketing and field service are the early adopters of AR, with sales and e-commerce trailing.  Continue Reading

• The 4 pillars of a complete enterprise video platform

  Video has become a key part of business workflows. Four foundational enterprise video platform capabilities can help organizations manage the growth of user-generated video.  Continue Reading

• Managing supply chain risk requires new priorities, tools

  Understanding that cost may not be the top driver in supply chain risk management is critical in the new normal. Learn why and what technologies can help.  Continue Reading

• The 3 types of chatbots for beginners and how to build them

  Various types of chatbots exist, but three types, in particular, are easiest for beginners to learn and build independently. Find out more in this chapter excerpt.  Continue Reading