Features

Features

• Enterprise mobile devices and how the leaders stack up

  When analyzing and comparing the seemingly endless options available for mobile devices, IT buyers should look at the device type, OS and security functions, among other criteria.  Continue Reading

• Do customer service chatbots need to pass the Turing test?

  Experts say organizations should focus on enhancing the customer experience with chatbots -- not so much on passing the legendary Turing test for artificial intelligence.  Continue Reading

• Configure a complete enterprise DaaS deployment

  There is a lot more than cost that goes into planning a DaaS deployment. Know the missteps to avoid and top vendors that will best fit an organization's needs.  Continue Reading

• UC management tackles multivendor, hybrid UC challenges

  Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need.  Continue Reading

• How one CIO's move to cloud MES brought significant gains

  Led by Manesh Patel, Sanmina moved from an on-premises system to 42Q -- a cloud MES -- for real-time manufacturing and supply chain visibility, improved quality control and yield.  Continue Reading

• What are the biggest mobile device security threats?

  As long as there are mobile devices, there will always be security risks for organizations to face. Four IT professionals share what they think the worst issues are today.  Continue Reading

• The nine best ways to boost workplace mindfulness success

  A corporate mindfulness program can help your employees become more productive and can support your wellness efforts. Here's a look at how to get it right.  Continue Reading

• Mobile unified communications market has growing pains

  The mobile UC market needs to offer products that make access to voice, text and video platforms simple, which means enterprises will rely on native device apps in the meantime.  Continue Reading

• How to handle increasing VDI graphics processing needs

  With more applications, including seemingly straightforward ones, such as Microsoft Word, going graphics-intensive, VDI shops must know how to deliver a quality user experience.  Continue Reading

• Start preparing infrastructure now for SAP S/4HANA migration

  SAP has set 2025 as the date it will no longer support its Business Suite ERP system, and some infrastructure service providers believe customers should begin to plan now.  Continue Reading

• AI for finance adoption affected by legal, ethical issues

  Some experts say that for the foreseeable future, machine learning algorithms and other AI technologies will require human oversight for finance services and data privacy.  Continue Reading

• SAP S/4HANA public cloud infrastructure options increase

  An SAP systems integrator goes on the public cloud to deploy S/4HANA to help its clients and improve its financial reporting, gaining a world-class accounting system quickly.  Continue Reading

• Automation features help settle CRM migration quandary for one office

  Insightly CRM for G Suite or Salesforce? One of a manufacturing company's 72 offices takes the road less traveled.  Continue Reading

• Keeping cloud-based unified communications grounded

  Cloud-based unified communications brings with it a chance for networking pros to transform and innovate their networks -- and their own IT skill sets.  Continue Reading

• The business case for mobile app development platforms

  A solid MADP can address many enterprise mobile app needs if buyers can effectively make the case for them. Read the five major use cases for an app dev platform.  Continue Reading

• IT gains a secret weapon with VDI monitoring

  IT admins can use VDI monitoring to gain X-ray vision into their VDI deployments. These tools help strengthen the user experience and pinpoint problem areas.  Continue Reading

• Seeking use cases for digital collaborative whiteboards

  As a fairly new business technology, touchscreen whiteboards are trying to find their way into the enterprise market. Some companies, however, are struggling to find use cases.  Continue Reading

• Disadvantages of interactive whiteboards: Cost, lack of interoperability

  Large-screen collaboration devices offer some powerful communications tools. But buyers also need to heed some of the disadvantages of interactive whiteboards.  Continue Reading

• Get into the groove of Office 365 licensing for VDI

  Virtual desktops change the traditional licensing game. Office 365 typically allows for five device installs, but the rules are different in an Office 365 VDI deployment.  Continue Reading

• Customer data governance policies: Stop stalking, start selling

  Customer data governance policies differ from traditional data governance in several ways. Finding that line between building trust among customers and stalking them is a start.  Continue Reading

• The risks and rewards of a multivendor ERP strategy

  As old-school mega ERP implementations increasingly fall out of favor, companies are now picking and choosing software. Here are some of the issues that these choices create.  Continue Reading

• Rounding up and diving into some of the top VDI monitoring tools

  Buyers have a wide range of VDI monitoring tools to select from to effectively manage, monitor and troubleshoot VDI deployments and desktop user experiences.  Continue Reading

• Good budgeting strategy ties business plans to budgets in CPM software

  A well-prepared budget is both the product and the driver of strategic planning that gets results. Here's how the components relate, and how software oils the gears.  Continue Reading

• Top four supply chain strategies to create the omnichannel experience

  The need for omnichannel capabilities is a major force affecting modern supply chain management. Here are four ways to get strategic, so you won't be left behind.  Continue Reading

• IoT logistics technology gaining speed in freight industry

  Initially slow to take off, the internet of things is enabling sophisticated sensors that give logistics providers more visibility into inventory and freight vehicles.  Continue Reading

• Top five benefits of speech analytics tools for contact centers

  Learn the top benefits of speech analytics technology for contact centers, and how speech analytics tools can lead to a better customer experience.  Continue Reading

• Are businesses ready for AI applications?

  As the amount of data grows exponentially and computing power strengthens, now is the time for business applications to get a boost from artificial intelligence.  Continue Reading

• How a triple bottom line approach benefits your company

  Increasingly, consumers are demanding that companies create strong sustainability and social responsibility efforts. Here's what you need to know.  Continue Reading

• Which track on the Salesforce certifications list is right for you?

  The Salesforce certification list seems long and complicated. But it's not -- if you break it down into tracks and look at salary data for ROI on training.  Continue Reading

• How to make your VDI project plan a winner

  VDI can simplify life for IT admins, but they must plan the project out from the pilot phase through implementation. Keeping unexpected cost and complexity in mind is critical.  Continue Reading

• Compare virtual apps vs. virtual desktop deployment

  Selecting a desktop virtualization method is a difficult decision for any IT admin. It's important to consider efficiency and user experience to make the best choice.  Continue Reading

• How to get the most out of social CRM software

  Social CRM software requires a commitment of time and money. Consider the pros and cons and ask these important questions before choosing a social CRM platform.  Continue Reading

• Horizontal CRM vs. vertical CRM: What do you really need?

  Cloud-based computing is making it easier to customize CRM applications for vertical industries -- but would a horizontal CRM app work just as well for you?  Continue Reading

• Polycom video conferencing system offers widespread capabilities

  Polycom's video conferencing system provides companies of all sizes with flexible deployments for mobile devices, desktop computers and meeting rooms.  Continue Reading

• Who's the leader in mobile OS market share for ruggedized devices?

  Google's Android rules the roost in consumer devices and is gaining on the many flavors of Microsoft Windows that dominate mobile OS market share in manufacturing.  Continue Reading

• LogFire is cloud-based WMS software suited for omnichannel warehouses

  With LogFire, users get cloud-based WMS software that's scalable, easy to use and integrates with other Oracle supply chain management systems.  Continue Reading

• Take on Windows 10 Wi-Fi problems and address Wi-Fi Sense

  Windows 10 Wi-Fi connectivity is not as straightforward as it sounds. Microsoft moved the Wi-Fi settings and added security risks with Wi-Fi Sense. Plus, Wi-Fi often fails after an upgrade.  Continue Reading

• SAP's adaptable warehouse management software boosts supply chain ops

  SAP's warehouse management software, EWM, integrates with different SAP SCM applications and other ERP systems and provides automation and support for multiple warehouse locations.  Continue Reading

• The six most important criteria when evaluating WMS software

  Number of sales channels, deployment, integration and agility are just some of the important variables to consider when evaluating WMS software for your business.  Continue Reading

• Salesforce Einstein still on its way to personalization perfection

  The artificial intelligence platform Einstein can help organizations mine data for leads and direct targeted marketing at customers. But there are some things it can't do yet.  Continue Reading

• Define warehouse workflows and processes with Manhattan SCALE

  See how Manhattan SCALE could aid your organization with warehouse operations. Deployed in the cloud or on premises, it's WMS software that works for businesses of all sizes.  Continue Reading

• Five scenarios where WMS technology can help your organization

  From distribution center and warehouses globalizing, to omnichannel strategies and manufacturing software integration, WMS technology solves many needs in the warehouse.  Continue Reading

• How to solve four common Windows 10 problems

  Windows 10 comes with some concerns, including activation issues and device driver failures. Learn how to resolve these problems and more.  Continue Reading

• Hyatt transforms employee training with Saba online learning software

  Hyatt Hotels uses Saba Cloud to train employees with short videos, collaboration and mobile, but finds it a challenge to drive new users to the system.  Continue Reading

• JDA's WMS technology integrates with virtually any ERP system

  JDA provides WMS technology that helps organizations manage all aspects of their warehouses, including people, products, space and equipment.  Continue Reading

• Use WMS software to manage your warehouse and streamline operations

  As customers' demands and expectations for quicker delivery times grow, see why WMS software has become an important technology to help organizations become more efficient.  Continue Reading

• General Electric performance review software eliminates ratings

  General Electric is replacing ratings of workers with a new performance development application that emphasizes coaching and continuous touch points between employees and managers.  Continue Reading

• Accenture serves up data for all via Salesforce Wave analytics

  Accenture rolled out Wave analytics along with other Salesforce tools to 25,000 users within five months. Though the project moved quickly, it's also being done carefully.  Continue Reading

• The business case for video conference technology just got easier

  Use cases for video conference technology have transformed recently, as the software-as-a-service model provides greater flexibility, lower cost of ownership and easier deployments.  Continue Reading

• Microsoft OneNote goes mainstream after long adolescence

  More than a dozen years after its initial release, is Microsoft OneNote finally poised for mainstream content and collaboration market success?  Continue Reading

• Mobile location-based services teeter on ethical line

  Mobile location-based services can yield information about customers, but companies need to travel a careful line with the information they gather.  Continue Reading

• Explore SciQuest source-to-settle e-procurement software

  SciQuest has an array of source-to-settle applications, containing its e-procurement software Spend Director, so customers can decide which modules fit their organization best.  Continue Reading

• Infor CloudSuite offers a modular cloud ERP system

  As a flexible cloud ERP system, Infor CloudSuite provides lots of options for its users with how it's deployed in the cloud and how it's configured for organizations' needs.  Continue Reading

• Oracle ERP Cloud is tailored for businesses of all sizes and verticals

  The full-fledged, flexible Oracle ERP Cloud lets enterprises of all sizes pick and choose the most relevant ERP module that fits their organizational needs.  Continue Reading

• Four questions to ask before using Chromebook thin client devices

  Using Google Chromebooks as VDI clients can save organizations money and simplify IT management, but they're not the perfect fit for every company.  Continue Reading

• Save employees' time with the Coupa Procurement System

  Coupa's spend management suite contains the Coupa Procurement System that allows companies and its employees to save money and maximize efficiency with e-commerce shopping.  Continue Reading

• IFS Applications provides enterprises full-fledged cloud ERP software

  Deployed on premises, in the cloud or as a hybrid, IFS Applications is a well-rounded and well-supported cloud ERP software suite.  Continue Reading

• Key considerations for choosing your e-procurement software

  Deciding on an e-procurement software package requires careful evaluation of your needs. We detail key requirements to help you better understand the options available to you.  Continue Reading

• Compare Citrix Provisioning Services and Machine Creation Services

  One of the most important parts of setting up and managing a XenDesktop deployment is choosing which provisioning tool to use. Citrix provides one streaming option and another that creates VM clones.  Continue Reading

• Five burning questions about remote desktop USB redirection

  When it comes to USB device redirection, IT administrators must pay close attention to network bandwidth, latency and reliability issues.  Continue Reading

• Is user adoption of Salesforce Analytics Cloud the next wave?

  Salesforce Wave filled an analytics void when it was released -- but there are caveats. Learn more about the benefits and challenges of moving to Salesforce Analytics Cloud.  Continue Reading

• How marketers are reining in the sales funnel process

  The sales process, captured by the sales funnel, is no longer as linear as it once was. How can marketing teams use sales funnel management to gain control of the customer journey?  Continue Reading

• Unify OpenScape Voice: Product overview

  With support for mobility, video and scalability for up to 500,000 users, OpenScape Voice -- and the rest of the Unify UC portfolio -- is well-suited for large enterprises.  Continue Reading

• Understanding HTML5 mobile application development

  Developers can turn to HTML5 to simplify the mobile app development process. HTML5 mobile apps do come with some issues though, including performance that can't match native apps.  Continue Reading

• Demystify the Windows 10 update process

  It would be simple if there was one update ring to rule them all in Windows 10. Instead there are two rings and four update branches to sort through.  Continue Reading

• Avaya UC product overview: Aura Communication Manager

  The Avaya Aura Platform, perhaps best suited for larger enterprises, supports messaging, voice, video, presence and mobility features, as well as virtualization.  Continue Reading

• Is SAP NetWeaver 7.5 a new foundation for an old brand?

  SAP's venerable NetWeaver seems to be fading out of sight, but it forms the basis of the HANA Cloud Platform and a new version, SAP NetWeaver 7.5, indicates that it's here to stay.  Continue Reading

• Customer communities aren't credible without legwork

  Customer communities can't be credible sources of customer support if companies don't do the up-front work to make the information authoritative.  Continue Reading

• What can PLM technology do for enterprises?

  Product lifecycle management can be an opaque topic. Here's help understanding exactly what PLM technology is and how it can help your company innovate.  Continue Reading

• What to expect from the Salesforce Sales Cloud platform

  Salesforce Sales Cloud is a CRM platform featuring a number of sales and CRM tools, which help businesses of all sizes manage their B2B and B2C engagement and sales strategies.  Continue Reading

• Mitel VoIP 3300 series controllers: Product overview

  The Mitel VoIP platform consists of the 3300 series controllers. With support for up to 2,000 SIP trunks, the 3300 series can replace legacy telephony in small or large businesses.  Continue Reading

• ShoreTel phone system: Product overview

  The ShoreTel VoIP system boasts several voice switches, simplified administration and automated backup. The premises platform is ShoreTel's replacement for PBX telephony.  Continue Reading

• LBS powers personalized intranet design

  Frustrated by its needle-in-a-haystack approach to locating pertinent corporate info, Citrix geared its intranet to specific employee needs worldwide.  Continue Reading

• Cisco UCM voice over IP system: Product overview

  Designed for small and medium businesses, as well as large enterprises, Cisco UCM provides voice over IP technology that can replace a legacy telephone system.  Continue Reading

• Comparing the leading VoIP vendors and their products

  Before purchasing a VoIP system, enterprises need to carry out careful research as VoIP vendors offer intricate products with varying capabilities.  Continue Reading

• PeopleSoft ERP suite excels at human capital management

  PeopleSoft ERP software aims to help enterprises recruit and retain top talent, while offering financial and supply chain modules.  Continue Reading

• Cloud-based CRM enters new territory for Salesforce partners

  Channel partners are pursuing increasingly sophisticated Salesforce implementation projects, helping customers integrate and optimize complex systems.  Continue Reading

• Zoho CRM platform overview

  Zoho's cloud-based CRM platform helps businesses manage the key aspects of their customer engagement strategies.  Continue Reading

• Toshiba IPedge VoIP System Product Overview

  The Toshiba IPedge is a secure software-based VoIP system intended to replace legacy telephony.  Continue Reading

• Cloud-based marketing tools need integration to work

  When companies don't integrate their cloud-based marketing tools, customer data can easily become out-of-date and out-of-sync among various systems.  Continue Reading

• Improving customer engagement strategies with CRM tools

  There are several different types of CRM tools that can be used to improve your customer engagement strategies.  Continue Reading

• The good, bad and ugly of Outlook apps for iOS and Android

  Outlook mobile applications for iOS and Android are here, but is that a good thing? Take a look at why users will love them and why IT might hesitate to endorse them.  Continue Reading

• Workday HCM | HR tools product overview

  Workday HCM has a wide breadth of functions aimed at unifying human resource capabilities into a single, easy-to-use system.  Continue Reading

• HR tools overview: IBM Kenexa Talent Acquisition Suite

  IBM Kenexa Talent Acquisition Suite focuses on the talent management needs of an organization.  Continue Reading

• Why you need mobile infrastructure

  IT shops need to invest in modern mobile infrastructure to meet the growing demands of mobility in the enterprise.  Continue Reading

• The move to SaaS-based applications remains a gradual process

  More organizations are moving business applications off-premises, relying on technology once thought of as cutting-edge, like software as a service—but full steam ahead it’s not.  Continue Reading

• Create apps that focus on end-user needs first

  Many companies approach mobile app development backward and don't even realize it. Prioritizing user needs over business needs will breed better results.  Continue Reading

• MDM, MIM and MAM products help in securing data

  Mobile device management, mobile application management and mobile information management form a security trio that protect data in the age of BYOD.  Continue Reading

• Microsoft Windows history: A 30-year timeline

  Microsoft celebrates 30 years of the Windows operating system when it ships Windows 10 this fall. Here's a look at Windows history -- bumps and all.  Continue Reading

• Registry tweaks can speed up Windows 8 performance

  Our latest article on using the Windows registry to improve Windows 8 performance looks at disk access and shutting down Windows Store apps  Continue Reading

• Bringing HR and finance together

  HR and finance information has traditionally been siloed, but organizations are finding that to be competitive, they have to break down the long-standing barriers between the two departments.  Continue Reading

• How to enable Windows 8.1 kiosk mode for Modern apps

  It's possible to control user application access on startup with Assigned Access, but note that Windows 8.1 kiosk mode works only for Modern apps.  Continue Reading

• Windows kiosk mode locks down PCs, but note workarounds

  Switching from the Windows Explorer shell to a particular app can be useful for single-purpose devices, but users can still foil Windows kiosk mode.  Continue Reading

• Create SuccessFactors Metadata Framework objects, rules with ease

  Looking at extending SuccessFactors software? Consultant Luke Marson lays out best practices for using the SuccessFactors Metadata Framework to make it happen.  Continue Reading

• Differences between desktop and server virtualization

  Desktop and server virtualization are different beasts, and not knowing the difference can put your VDI deployment in hot water.  Continue Reading

• Windows 9 features may address unified apps and the cloud

  Based on the Windows 8.1 update, it's reasonable to expect Windows 9 features for universal apps and cloud integration. Will they entice enterprises?  Continue Reading

• Finding and fixing Office 2013 installation problems

  Desktop administrators can streamline Office deployments by understanding fixes to important installation problems.  Continue Reading

• Use balanced scorecards to follow through on business strategy

  Balanced scorecards are deceptively powerful tools for defining and tracking key metrics and objectives.  Continue Reading

• How to troubleshoot remote and virtual desktop connection issues

  There are lots of reasons that remote and virtual desktop connection issues come up because there are so many components that make the technology work. Learn some of the most common reasons for connection troubles and how to fix them.  Continue Reading

• New technologies take on records management challenges

  An explosion of information is forcing organizations to recycle their folders and go digital. But change won't come easy.  Continue Reading