Features

Features

• Post-pandemic workplace will be roomier and Zoom-ready

  The post-pandemic workplace will deliver roomier office spaces with better environmental conditions. They will be designed with sharing in mind for flexible scheduling.  Continue Reading

• Call center customer experience ROI is more about metrics

  When measuring contact center ROI, don't get caught up in dollar signs. Focus on CX metrics, including the length of customer calls, wait times and net promoter scores.  Continue Reading

• How to calculate VDI costs and keep them to a minimum

  When the true cost of VDI is hazy, it's a good idea to make a comprehensive calculation. Determine how to factor in costs related to hardware, infrastructure, licensing and more.  Continue Reading

• Jamf Pro Intune integration targets compliance, zero trust

  Find out how the new Jamf Pro integration with Microsoft Intune's conditional access can simplify the back-end management of user authentication for macOS devices in the enterprise.  Continue Reading

• Digital transformation requires upskilling and reskilling

  Manufacturers undergoing digital transformation must address workers' skills gaps, but new technology shouldn't be imposed from above without early input and buy-in from workers.  Continue Reading

• 2 Customer Workflows: Drive Customer Loyalty with Connected Digital Workflows

  When the unexpected happens, customers want to know they can depend on you to hear them and meet their needs.  Continue Reading

• Microsoft Teams updates address employee engagement

  In this roundup of UC blogs, analysts discuss Microsoft Teams updates, CPaaS announcements from Microsoft Ignite and Verizon's portfolio strategy for BlueJeans.  Continue Reading

• In a time of crisis, S/4HANA implementation strategies shift

  During a pandemic, organizations may consider pausing a major project like an S/4HANA migration, but experts believe they can use the disruption to their advantage.  Continue Reading

• 6 customer retention best practices for businesses to heed

  Customer retention is essential to an organization's success, so it's important to keep customers educated, engaged and feeling as though they're part of the business family.  Continue Reading

• Augmented reality in field service: Why FSM needs AR now

  Augmented reality can improve field service by empowering technicians with better information. Learn why interest in AR for FSM has grown and what some early adopters are saying.  Continue Reading

• UC and collaboration security requires a strong framework

  While UC and collaboration security can be challenging to address, a strong foundational framework can keep communications data secure and controlled.  Continue Reading

• Solve the mystery of VDI licensing

  A VDI deployment is tricky enough without worrying about having the right VDI licensing. Stay one step ahead of the problems by knowing which license to use.  Continue Reading

• 10 top ERP systems CIOs and business leaders should consider

  From SMBs to global enterprises, companies of many sizes need the efficiencies the right ERP system brings to their businesses' processes. Here's a look at the top ERP systems.  Continue Reading

• EY 'people experience' strategy taps firm's process skills

  The accounting and consulting firm is integrating a mix of shared services, bot-enabled workflows, SuccessFactors HXM and Qualtrics employee engagement for its global workforce.  Continue Reading

• VDI testing checklist: Key steps to test a VDI deployment

  Whether IT is running VDI for the first time or simply tweaking the back-end hardware, admins should follow a VDI testing checklist to ensure positive UX and sufficient desktop resources.  Continue Reading

• Top 10 video interviewing tools for a virtual hiring toolkit

  Video interviewing tools are essential in every modern recruiter's toolkit. Learn what 10 of the top tools offer and some of the HR systems they integrate with.  Continue Reading

• VDI vs. RDS: What are the differences?

  The difference between a VDI and an RDS desktop may be small for users, but for IT, the decision of how to host its virtual desktops is extremely important.  Continue Reading

• Real-life look at SAP intelligent RPA uses, benefits, limitations

  SAP intelligent RPA works with the SAP ecosystem to help automate time-consuming processes. Learn what intelligent RPA is, how some companies are using it and a few of its limitations.  Continue Reading

• VDI hardware comparison: Thin vs. thick vs. zero clients

  Thin clients aren't on a diet; they just do less processing than 'fat' clients. Devices such as the iPad are also VDI hardware options.  Continue Reading

• The human resources career path: From HR assistant to CHRO

  HR's role has slowly gained more recognition as a strategic business partner. Learn about the typical HR career path and why technology is more important to the career than ever before.  Continue Reading

• AWS: Cloud migration doesn't require a move to S/4HANA

  The AWS approach for migrating SAP systems to the public cloud doesn't emphasize a move to S/4HANA but enables customers to go at their own pace.  Continue Reading

• RPA and AI strengthen weak links in supply chain workflows

  Instead of an all-or-nothing approach to supply chain automation, RPA is most effective when targeted at subprocesses to improve high-volume, repetitive, error-prone tasks.  Continue Reading

• Webex vs. Zoom vs. Teams: Consider future needs, innovation

  As organizations evaluate unified communications products from Cisco, Zoom and Microsoft, they should consider how the vendors are investing in their respective products.  Continue Reading

• Supply chain-customer service partnership is vital

  A company's success depends on a supply chain that can meet customers' expectations. To do that well, supply chain leaders must partner with their customer service counterparts.  Continue Reading

• 6 ways VDI can benefit your business

  As with any technology implementation, VDI requires a careful cost-benefit analysis. Evaluate these VDI benefits to determine whether it's a good fit for the business.  Continue Reading

• Many paths on quest to build an employee experience platform

  Roots in case management and help desks give vendors like ServiceNow a leg up. HCM vendors have workflows and bots that provide similar functions. Each side needs the other.  Continue Reading

• Picking the right VDI use cases means understanding users

  When deciding whether or not to use VDI, IT pros should consider the user above all else, including how users will adjust, as well as what they do and where they work.  Continue Reading

• S/4HANA helps Queen of Raw improve textile sustainability

  Queen of Raw's S/4HANA-based textile marketplace app is helping suppliers of the fashion industry reduce waste by keeping unused inventory out of landfills.  Continue Reading

• On-premises and cloud UC debate amplified by pandemic

  Three unified communications analysts offer insights on the current state of the on-premises vs. cloud debate as organizations grapple with industry changes.  Continue Reading

• 11 actions that will improve employee experience

  As an HR leader, improving the employee experience is a critical focus area, but where should you start? Here are 11 action steps you'll need to take.  Continue Reading

• How to motivate remote employees: 5 keys to success

  Motivating a remote team is not the same as motivating workers in person. Here's a look at how managers should adapt and the tools they can use to do so.  Continue Reading

• Process mining vs. data mining: What's the difference?

  Both process mining and data mining tools can help business leaders make better decisions. Here's a look at how each works and what their differences are.  Continue Reading

• Time is right for connected worker platforms

  In this Q&A, Parsable CEO Lawrence Whittle explains why the COVID-19 era may make a strong case for connected worker technologies.  Continue Reading

• Diversity in customer experience hinges on root-cause analysis

  Sandra Mathis and Stephanie C. Harris discuss diversity and inclusion, and the necessity of addressing them at an internal level before customers see change.  Continue Reading

• 7 real-life blockchain in the supply chain use cases and examples

  Leading-edge companies are trying to fight supply chain network complexity with blockchain. Here's a look at seven use cases that demonstrate how well that's working.  Continue Reading

• GE Digital's transformation rocky but ongoing

  In this Q&A, GE Digital CEO Patrick Byrne discusses how the company is back in the GE fold, GE's digital transformation lessons, and how the COVID-19 crisis affects manufacturers.  Continue Reading

• Digital employee experience a new focus of HR-IT partnership

  Generational change forced companies to repave the on-ramps to the digital workplace and improve the employee experience. COVID-19 changed the emphasis, but the goals are the same.  Continue Reading

• Media workflow management takes a page from DevOps, Agile

  Taking lessons from software development methods, agile content collaboration and management tools promote speed, flexibility and teamwork in digital media workflows.  Continue Reading

• CPaaS industry growth driven by pandemic communications

  The CPaaS industry is accelerating as the pandemic drives new use cases for communications APIs, from virtual patient visits in healthcare to contactless pickup in retail.  Continue Reading

• Exploring COVID-19 food supply chain disruptions

  The food sector has been hard hit by COVID-19. Learn what some of those issues have been, how some companies have escaped the worst of it and what lessons are most important.  Continue Reading

• SAP S/4HANA Cloud interest increasing

  In this Q&A, Jan Gilg, president of SAP S/4HANA, discusses the current state of S/4HANA Cloud and how interest in the SaaS version of SAP's ERP has grown during the pandemic.  Continue Reading

• 4 ways HR and IT can collaborate on employee experience

  The COVID-19 pandemic is causing new issues for workers across industries. Here's how HR and IT can collaborate on creating a better employee experience.  Continue Reading

• Cloud empowers remote work during pandemic and beyond

  A cloud-based remote work strategy enabled organizations like Priceline, TD Ameritrade and Walden University to support employee communications and maintain business continuity.  Continue Reading

• Digital adoption platforms can improve employee experience

  DAPs guide employees through new systems and offer tips on workflow best practices. Turnover and onboarding challenges drove demand for DAPs before COVID-19 raised the urgency.  Continue Reading

• Penn State graduates from legacy ERP to SAP S/4HANA

  Penn State University recently completed a greenfield SAP S/4HANA implementation to replace an old COBOL-based system with a modern, transformative ERP.  Continue Reading

• Cloud-based UC adoption skyrockets amid pandemic response

  Many organizations are considering cloud-based UC after their on-premises communications infrastructure failed to adequately support remote workers during the pandemic.  Continue Reading

• Cloud ERP implementation answers need for speed and agility

  As demand accelerates for greater speed, flexibility and efficiency in collecting, managing and analyzing corporatewide data, ERP migration to the cloud is paying dividends.  Continue Reading

• How to measure employee experience and satisfaction

  Employee surveys are a must-have, but you can find employee experience metrics in all sorts of places -- some right under your nose. Here are the best places to look.  Continue Reading

• Enterprise Connect 2020 focuses on new UC priorities

  Organizations need advice on changing collaboration needs and pandemic-related remote work. A virtual Enterprise Connect 2020 will address a new world of enterprise communications.  Continue Reading

• Combat event fatigue with a virtual event marketing strategy

  Virtual events can be a great way to generate leads and improve customer retention -- but only when done right. Here are some ways that marketers can host a successful online event.  Continue Reading

• Simplify employee and customer experiences to adapt and grow

  Ricardo Saltz Gulko breaks down how organizations can focus on improving employee and customer experience by simplifying complex processes.  Continue Reading

• Tech virtual conferences plagued by problems, boredom

  Tech vendors staging virtual events during the pandemic have stumbled in trying to reproduce the in-person conference experience. Some have succeeded.  Continue Reading

• Health and wellness business reviews use of Salesforce CMS

  Zenovate pivoted from offering in-person massages to prerecorded yoga videos while the COVID-19 pandemic continues to rage. Learn how the company used Salesforce's CMS to do so.  Continue Reading

• New enterprise video strategy must go beyond meetings

  Workflows have grown increasingly digital, and video is necessary to support these changes. Learn how organizations are retooling video strategies to support new use cases.  Continue Reading

• Clariba partners with SAP clients for intelligent enterprise

  In this Q&A, Marc Haberland, founder of Clariba, explains why SAP needs partners to co-innovate with customers on applications that enable the intelligent enterprise.  Continue Reading

• Customer experience involves people, process and tools equally

  Robert Azman breaks down why people, process and tools are all crucial for a successful customer experience strategy.  Continue Reading

• HR technology, analytics may help companies through COVID-19

  HR technology can play a large role in helping companies navigate through COVID-19, set workforce strategy, and reevaluate HR programs and internal communications.  Continue Reading

• Discrete vs. process manufacturing: Choosing ERP

  Process and discrete manufacturers use different processes to create products. Here's how the two differ and how these affect ERP and other technology selections.  Continue Reading

• Discover the leading CX management software vendors

  Take a look at these in-depth roundups that detail the leading products that help companies manage their customer experience, as well as their notable features and buying options.  Continue Reading

• How to address a Microsoft Teams telephony integration

  In this roundup of UC blogs, analysts discuss approaching a Microsoft Teams telephony integration, the latest UC market evolution and Vonage's role in the telehealth vertical.  Continue Reading

• 3 benefits of digital manufacturing

  To save time and money while also streamlining production, companies are increasingly turning to digital manufacturing. Here's a look at three benefits.  Continue Reading

• SAP Cloud Platform apps deal with pandemic problems

  SAP Cloud Platform is proving to be a useful development environment for applications that address issues brought on by the pandemic.  Continue Reading

• How HR can help boost trust in the workplace

  In this Q&A about her book Unleashed, co-author Frances Frei discusses why trust is so important in the workplace and how HR leaders can help maintain it.  Continue Reading

• 5 post-pandemic workplace changes due to safety concerns

  The COVID-19 pandemic has already had a profound effect on workplaces. Here are five of those changes and what they mean for HR teams.  Continue Reading

• DaaS provider eases remote work issues for investment firm

  The pandemic forced many organizations to quickly transition to remote work, and DaaS subscribers such as Johnson Investment Counsel had a few key advantages during this process.  Continue Reading

• Compare 11 leading cloud-based video conferencing tools

  Discover the top video conferencing tools with this detailed download that compares and contrasts the leading contenders in the cloud-based market today.  Continue Reading

• As stores reopen, e-commerce is king in luxury retail

  Brick-and-mortar stores are reopening, but that doesn't mean retailers should lessen focus on online experiences. Olivela, a luxury retail company, strategizes for beyond COVID-19.  Continue Reading

• AV integrators resolute amid changing market trends

  The AV market is undergoing a transformation due to COVID-19 and growing UC adoption. AV integrators still have an important role to play in a changing workplace.  Continue Reading

• IT must prep for the rise of the hybrid team

  Phased reopenings are on the horizon, so IT pros must prepare for a hybrid team approach -- with some employees in the office and others at home.  Continue Reading

• GE Digital CTO on data, AI role in digital twin applications

  Colin Parris, founder of GE's digital twin effort, lays out the reasons data management can make or break an application and why pairing digital twins with AI makes each one better.  Continue Reading

• 10 signs your D&I program is failing

  In this excerpt from Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, co-authors Frances Frei and Anne Morriss discuss diversity and inclusion program issues.  Continue Reading

• Passwordless authentication options and best practices

  Organizations that want to move away from passwords for authentication should learn the best practices for implementing passwordless authentication and which factors fit them best.  Continue Reading

• Home network setups pose remote work challenge

  Having Citrix Workspace in place pre-pandemic made the shift to remote work easier for William Fry employees, but shoddy home networks posed a significant hurdle for the IT team.  Continue Reading

• Lessons from COVID-19: 4 inventory management strategies

  COVID-19 highlighted a number of problems with current approaches to inventory management. Here are four strategies that leaders can use to correct those inefficiencies.  Continue Reading

• 4 virtual recruiting strategies to implement after COVID-19

  Hiring has changed due to COVID-19. Here are four virtual recruiting strategies to follow as you adjust to online hiring.  Continue Reading

• Microsoft Teams meetings tutorial offers best practices

  In this Microsoft Teams meetings tutorial, learn the features and functionalities of virtual meetings and live events, from customizing meeting requests to sharing content.  Continue Reading

• Making the most of meetings in Microsoft Teams

  Meetings in Microsoft Teams are vital to support remote collaboration. Learn what role Teams meetings should play in your organization and where the platform must improve.  Continue Reading

• Epicor Eclipse distribution ERP helps Yesco through COVID-19

  Yesco Electrical Supply is using new features in its Epicor Eclipse ERP system to transform some processes and make it easier to deal with changes caused by COVID-19 disruption.  Continue Reading

• What IT leaders need to know about customer data platforms

  Customer data platforms offer a lot, but many IT decision-makers remain skeptical -- there's still plenty of confusion over what they are. Find out what companies get with them.  Continue Reading

• 7 use cases for RPA in supply chain and logistics

  Robotic process automation can help companies automate supply chain and logistics workflows. Here's a look at seven areas where RPA shows the most promise.  Continue Reading

• Digital twin technology on turbulent climb to stratosphere

  Digital twins may be the hottest thing in the already overhyped IoT. The potential is real, but deciding what goes into digital twins and linking them with enterprise data is no small feat.  Continue Reading

• Organizations revamp UCC strategy for remote workforce

  As organizations adjust to new ways of working, their UCC strategy must also evolve to address the short- and long-term communications needs of remote employees.  Continue Reading

• Large group WebRTC meetings require managing CPU usage

  In this roundup of UC blogs, analysts discuss how to address CPU challenges with large group WebRTC meetings, lessons learned from remote collaboration and changing business models.  Continue Reading

• 10 ways to improve CX when developing virtual agents

  Consider these 10 methods when building new virtual agents for your clients to help balance design, user experience, technical feasibility and business value.  Continue Reading

• ERP implementation projects need not stop during crisis

  In this Q&A, Unit4's Andy Brockhoff discusses the COVID-19 crisis and why organizations may find it a good time to keep going with ERP modernization projects.  Continue Reading

• Brands focus on messaging, empathy in crisis marketing mode

  There is no single way for businesses to approach marketing in a crisis, but no matter how they choose to address the situation, they must be sensitive to their customers.  Continue Reading

• 4 best practices for call center management

  An effective contact center is a result of strong management and knowledgeable agents. Management teams must invest time and energy in training their employees properly.  Continue Reading

• Preparing your customer experience strategies for the new normal

  As companies prepare to reopen following the lengthy shutdown due to the pandemic, they need to learn how their customers feel and how best to adapt to serve them.  Continue Reading

• Manufacturer turns to micro apps to save time

  An electronics manufacturer is in the planning stages of implementing micro apps in Citrix Workspace in the hopes of saving time and easing distractions.  Continue Reading

• End-user productivity becomes a priority for remote work

  The initial response to COVID-19 focused on purchasing new technologies and retooling systems to support work from home, but organizations must help maintain end-user productivity.  Continue Reading

• Machine health systems play critical role in age of disruption

  As the COVID-19 crisis disrupts industries, manufacturers can keep lines running by using machine health monitoring systems to manage equipment and diagnose problems remotely.  Continue Reading

• AI in HR recruitment targets high-demand technology talent

  As demand for technology talent persists, even during pandemic times, AI, chatbots and machine learning play an increasingly critical role in hiring choosy candidates.  Continue Reading

• Design firm ups productivity with Workspot

  Mead & Hunt is using Workspot virtual desktops to enable remote work during the pandemic -- and it's paying off in ways the firm didn't expect.  Continue Reading

• Compass Coffee's post-pandemic plan starts with bulk hiring

  The owners of Compass Coffee believe that most HR functions can be automated and there's no need for an HR staff. It's now looking at bulk hiring to speed up its reopening.  Continue Reading

• HubSpot enterprise CMS helps midmarket maintain websites

  HubSpot launches new web content management system, offering a drag-and-drop page builder for noncoders and the ability for businesses to consolidate their website accounts into one.  Continue Reading

• Parallels RAS pushes remote work flexibility

  Industry observers say Parallels RAS' speed of deployment, ease of use and compatibility with varying devices helps businesses retain remote work flexibility.  Continue Reading

• SAP HANA database turns 10

  In this Q&A, SAP's Gerrit Kazmaier discusses how the SAP HANA database has become the platform to enable the intelligent enterprise by combining transactional and analytical data.  Continue Reading

• Building customer relationships is central to loyalty

  Raghu Kalé's book, Loyalty and Sacrifice, discusses what it means for businesses to build relationships and create true customer loyalty -- going beyond repeat sales.  Continue Reading

• Slack and Zoom integration drives Skype's decline

  In this roundup of UC blogs, analysts discuss how the Slack and Zoom integration are pushing Skype's decline, why vendors must look beyond video and team collaboration success factors.  Continue Reading

• How Telus International addressed remote work challenges

  Telus International CTO Jim Radzicki credits Google Cloud for the firm's rapid deployment of remote work technology, like virtual desktops, in the face of the pandemic.  Continue Reading