Features

Features

• Top free SharePoint utilities and tools for enterprises

  Are you on a tight budget? Download these handy tools and utilities for free to fill in SharePoint functionality gaps.  Continue Reading

• Rapid Implementation Roadmap: What is the Implementation Process?

  Understanding what needs to occur during a software implementation project can help speed up the process. Find out what to expect at each stage of the implementation process and how to manage a rapid implementation.  Continue Reading

• Windows 7 news and features

  Learn about Windows 7 features now so your organization will be prepared when it drops.  Continue Reading

• Understanding customer commitment

  Research shows that there are three forms of customer commitment: relational commitment, instrumental commitment and value-based commitment. In this chapter, learn about all three types of customer commitments and get key performance indicators (...  Continue Reading

• Creating positive customer retention strategies

  Is your organization deploying positive customer retention strategies or negative ones? In this chapter excerpt, learn about a number of positive customer retention strategies, including how to add customer-perceived value, create social and ...  Continue Reading

• SIP in the call center: Top 10 buzzwords

  In many of today's call centers, session initiation protocol (SIP) allows customers and call center agents to connect through various forms of multimedia communications. We've gathered these terms and definitions to help you better understand SIP ...  Continue Reading

• Identifying issues in a multi-site Cisco UC deployment

  Deploying Cisco Unified Communications Manager between multiple sites requires an appropriate dial plan, appropriate bandwidth, a quality of service (QoS) implementation and a design that can survive IP WAN failures. This chapter will explain the ...  Continue Reading

• Channel Explained: Voice over Internet Protocol (VoIP)

  VoIP has emerged as a convenient, reliable and cost-effective network option for businesses of all sizes. In this Channel Explained you'll learn how VoIP works, what to consider before deploying it in a company, and how to take advantage of the ...  Continue Reading

• Process Integration Architecture

  Discover how Process Integration Architecture helps manage end-to-end business processes. Learn how Process Integration Architecture can reduce cost, increase competetive advantage and optimize business processes.  Continue Reading

• Cisco Unified Communications Manager licensing

  This section of the chapter excerpt focuses on the certification and licensing opportunities of Cisco Unified Communications Manager.  Continue Reading

• Cisco Unified Communications Manager - Hardware, Software and Clustering

  This chapter excerpt covers the compatible hardware and software for Cisco Unified Communications Manager, as well as its clustering capabilities.  Continue Reading

• Salesforce.com for dummies: Creating daily reports

  Use this step-by-step guide to create daily reports from scratch in Salesforce.com.  Continue Reading

• Advantages and disadvantages of Hyper-V

  Microsoft's Hyper-V is at the release candidate stage, and some companies already have it in production use. Find out the advantages and disadvantages of the virtualization tool so you can help customers at a server virtualization decision point.  Continue Reading

• 32-bit Remote Desktop Connection Client - Terminal Services for Windows Server 2003

  Since most users who access Terminal Server environments do so from 32-bit Windows client devices, this is the client platform that Microsoft has spent the most effort on.  Continue Reading

• SAP ABAP for beginners

  With the new build of the SAP NetWeaver 2004s ABAP trial version (SP11), we bring you a series of tips that will update your ABAP developer skills (beginners and experienced) to this new version. By the end of this series, you will have a good ...  Continue Reading

• Installing device drivers in Windows Vista

  Learn how to install pre-existing and new device drivers in Windows Vista, in this excerpt from William R. Stanek's Windows Vista Administrator's Pocket Consultant.  Continue Reading

• BOOT.INI is gone, BCD is here

  There's a little surprise waiting for you in Windows Vista: The boot options are different from those in previous versions of Windows. Learn more about the new boot tool called BCD.  Continue Reading

• The top five sources of increased customer power

  Learn how to advocate for customers and earn their trust in this chapter download. MIT professor Glen Urban will show you why you should do this, how you can do this, and what other leading edge companies are doing in this arena.  Continue Reading

• Configure USB devices to Linux: task 2.4

  Configuring USB devices to a Linux system important because most accessories now interface through computers with them. Learn more here.  Continue Reading