Features

Features

• Liferay digital experience platform helps company improve CX

  Jack Maina, group chief operations officer of Britam, talks about how the financial services group rebuilt the way it interacts with customers and partners using Liferay.  Continue Reading

• For some HR teams, mobile recruiting offers a real edge

  Mobile recruiting techniques and approaches can vary widely. But, for two users, the practice is making a difference.  Continue Reading

• How Mediavine succeeded with cloud digital asset management

  Mediavine, an ad management company, has cut web hosting costs by using a SaaS content management platform to store, edit, and manipulate images and video.  Continue Reading

• Compare offerings from 8 leading cloud and hybrid VoIP vendors

  Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support.  Continue Reading

• How 5 leading on-premises and hybrid VoIP platforms compare

  Learn how four use case scenarios can help organizations differentiate between the leading on-premises and hybrid VoIP systems so they can select the best platform for their needs.  Continue Reading

• Demand for cloud video conferencing drives market consolidation

  The popularity of video is driving consolidation in the cloud video conferencing market as vendors look to round out their portfolios and meet growing enterprise demand for video.  Continue Reading

• Speech technology applications evolve for new use cases

  Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization.  Continue Reading

• Changing business priorities drive cloud UC adoption

  The demand for flexible systems and collaboration tools is helping drive UCaaS adoption across all market segments. However, business size is playing a role.  Continue Reading

• Words to go: Industry 4.0 basics

  We've compiled a list of the key terms used to describe the fourth industrial revolution, as well as some of the technologies that are driving the vision forward.  Continue Reading

• What's next for ServiceMax's service execution management suite?

  ServiceMax is no longer in GE Digital. But its relationship with Predix will continue, and there are new opportunities to integrate with other IIoT platforms, according to CEO Scott Berg.  Continue Reading

• AI in recruiting may be above HR's head

  Video job interviews are powerful tools. HireVue's AI algorithm can watch a candidate without losing focus and notice things a hiring manager may not see.  Continue Reading

• 4 mobile security best practices for enterprise IT

  Organizations should look to update their mobile security best practices due to COVID-19. IT must incorporate BYOD access to corporate data and other new mobile capabilities.  Continue Reading

• How to deploy team collaboration platforms successfully

  How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.  Continue Reading

• How Salesforce Einstein machine learning makes AI practical

  As it evolves, Salesforce's Einstein AI serves the needs of a growing number of organizations and takes the guesswork out of why certain decisions are made.  Continue Reading

• Customer success tools pave the way for business advancement

  Quick Base launched an online university with the help of Skilljar to offer ongoing training, improving CX and increasing the likelihood of customer retention and loyalty.  Continue Reading

• CEO plots course for Televerde women's prison call centers

  Working at a Televerde women's prison call center outpays many inmate jobs and sets agents up for careers on the outside. CEO Morag Lucey discusses how the company keeps current.  Continue Reading

• Know the security risks of CPaaS and communication APIs

  Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.  Continue Reading

• How Lucky Brand improved its online customer experience

  As retailers try to keep up with customers' changing expectations, more and more brands are trying to mesh their online shopping experience with their in-store experience.  Continue Reading

• Salesforce makes push for diversity in technology

  Salesforce is maneuvering into industry leadership, making a diverse IT community a priority. Its product development strategy seems to have been crafted with such diversity in mind.  Continue Reading

• Giving inmates a second chance as prison call center agents

  Televerde staffs contact centers with incarcerated women, where they are paid the federal minimum wage. CEO Morag Lucey and COO Vince Barsolo discuss the model.  Continue Reading

• Google, WordPress develop a CMS for news

  Google is funding a WordPress-based content management system aimed at helping small news publishers juggle the demands of publishing news both in print and online.  Continue Reading

• 5 trends driving AI in contact centers

  Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.  Continue Reading

• What IT needs to know about Windows 10 update troubleshooting

  The Windows update process can cause a whole slew of problems for users and IT. Get acquainted with these Windows 10 update troubleshooting tips and make the process a lot easier.  Continue Reading

• HR chatbots take on recruitment, benefits tasks

  HR chatbots are taking on straightforward administrative tasks in recruitment and benefits. And that could be a good thing for HR managers.  Continue Reading

• CRM for nonprofits helps organization streamline work

  Wolverine Human Services' adoption of the Salesforce.org Nonprofit Cloud halved foster care licensing time and improved productivity within the agency.  Continue Reading

• 6 questions to ask before choosing a SaaS or hybrid cloud VoIP system

  Before choosing a SaaS or hybrid cloud VoIP vendor, it's important for organizations to create a list of must-have features that can be used to narrow down their selection criteria.  Continue Reading

• Strengthen end-user security with effective training methods

  IT must rely on users to avoid behavior that could lead to breaches. Learn about the threats, such as phishing and malware, that IT professionals must explain to users.  Continue Reading

• Salesforce-Apple partnership deepens with new SDK for iOS

  The updated Salesforce mobile SDK makes it easier for developers to build native Salesforce apps for iOS devices using Swift, Apple's programing language.  Continue Reading

• Personalization technology can both help, hurt CX strategy

  Technology makes it easier for organizations to personalize content for online prospects. But brands need to make sure they don't get too personal and push away potential buyers.  Continue Reading

• Compare the top vendors of thin client systems

  Explore some of the top thin client systems currently on the market -- based on industry, cost and data usage -- to help you make the right buying decision.  Continue Reading

• The end of hybrid Intune MDM and what IT needs to know

  Some Microsoft Intune admins are unsure of what to do after the death of Intune hybrid MDM. IT should consider Azure or other MDM platforms to maintain key functions.  Continue Reading

• 5 considerations for selecting an on-premises VoIP platform

  Although cloud-based VoIP is popular, organizations are consistently choosing on-premises VoIP systems, as they offer sites more control over their communications environment.  Continue Reading

• Salesforce.org's CRM for education helps UVA students succeed

  The University of Virginia is one of a number of institutions using Salesforce.org's Education Cloud CRM to recruit students, track student success and manage alumni relations.  Continue Reading

• Finding the right ERP consultants is key to project success

  With ERP implementations, choosing the right or wrong project consultants can be the difference between success and failure, so experts agree that you should choose wisely.  Continue Reading

• LA Metro pursues integrated CRM system with Salesforce

  The Los Angeles Metro system integrates the Salesforce CRM with existing payment infrastructure, helping to bridge the gap between old and new technologies.  Continue Reading

• Attackers seek gold in HR data security breaches

  Attacks on HR systems are a growing trend that HR managers need to confront. In this Q&A, a security expert provides advice on where they can get started.  Continue Reading

• Boostability gains agent insight with new contact center platform

  What do you do when your contact center doesn't provide the data and features you need? One company decided to deploy a new platform that could support current and future needs.  Continue Reading

• Cummins and Noble Plastics see factory of the future vision

  When it comes to manufacturing, Cummins and Noble Plastics are embracing technological innovation. But with new technologies come new challenges.  Continue Reading

• Nestle connects globally with enterprise collaboration platform

  Nestle is rolling out Workplace by Facebook as its new enterprise team collaboration platform, as it looks to more efficiently connect its global employees.  Continue Reading

• Industrial engineering company chooses integrated CRM for CX needs

  Through partnering with only Oracle for all of its CX needs, Schenck Process realizes the benefits of an integrated CRM over multiple products.  Continue Reading

• Government shutdown raises end-user security risks

  The government shutdown could be a boon for hackers, as end-user resources are a prime attack vector. An expert explains what IT should be on the lookout for.  Continue Reading

• AMAC prioritizes first call resolution for a better CX

  AMAC uses TetraVX unified communications and the cloud contact center platform Five9 in its three call centers to improve agent workflow, as well as member experience.  Continue Reading

• Learn about the device-as-a-service model and its use cases

  Device-as-a-service offerings can help IT pros provide their users with support and high-functioning devices, but they must consider the ramifications of choosing such a program.  Continue Reading

• CRM vs. CX: How companies are pivoting in philosophies

  It might be time to retire the decades-old concept of CRM now that CX is appearing everywhere. Learn how embracing CX alters the thinking of enterprise leadership.  Continue Reading

• How to obtain the skills needed in a smart factory

  As factories continue to evolve with the use of innovative technologies, manufacturers must ensure that their workers are evolving right along with them.  Continue Reading

• Phishing attacks are top employee data breach threat for HR

  HR and finance department employees are targets for more sophisticated phishing attacks. These departments collect and store valuable data that attackers want.  Continue Reading

• Improve the contact center experience with 3 key integrations

  Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.  Continue Reading

• Open source search engines attract developers

  The enterprise search market is evolving and offering new options, such as open source and AI. Discover the benefits of these platforms and how companies are using them.  Continue Reading

• Tips for preventing supply chain attacks

  Defining your company's security requirements and having a cyber-risk management program to evaluate third-party services can reduce the risk of attacks on supply chain software.  Continue Reading

• Successful chatbot content strategies rely on tools, AI

  Chatbots aren't a panacea curing customer support issues. Organizations must hone their content quality, organization and management to create successful bots.  Continue Reading

• Predix platform may benefit from GE Digital spinoff

  The spinoff of GE Digital and the sale of ServiceMax have left the future of the Predix platform hazy and underscores the difficulty of digital transformation.  Continue Reading

• How to mitigate risks caused by supply chain software

  Performing penetration testing and engaging in red teaming are two ways companies can identify and evaluate cybersecurity risks to the software they use to manage supply chains.  Continue Reading

• CRM for government, Salesforce improve D.C.'s 311 agency

  The Office of Unified Communications in Washington, D.C., said it improved its constituent relationships with Salesforce Service Cloud and Einstein Analytics.  Continue Reading

• ERP skills gap may open with moves to the cloud

  Organizations must decide between using internal experts or outside consultants as they implement ERP systems. Experts say a combination of both may be the best option.  Continue Reading

• Successful data-driven products require user-based design

  As HR relies more on data, developers should design products around user needs instead of process needs to alleviate the pressure on HR to work smarter and faster.  Continue Reading

• Supply chain software poses security risks

  Poor internal security procedures and a lack of compliance protocols -- especially for small suppliers -- can introduce cybersecurity threats into global supply chains.  Continue Reading

• Smart manufacturing technologies enable digital transformation

  Manufacturers are increasingly implementing smart factories to improve efficiency and productivity. But companies need to plan well before adopting new systems.  Continue Reading

• Enterprise VoIP platforms provide UC functionality in a single system

  The shift toward mobile workforces has dramatically changed how VoIP is deployed. Learn about three popular VoIP deployment models and use case scenarios and how VoIP is only a single component in a much larger unified communications strategy.  Continue Reading

• Build your business case for thin client hardware

  Take an in-depth look at thin clients, including the benefits, drawbacks and use cases, to determine if these endpoints can cut costs and protect data.  Continue Reading

• 6 ways high-performing agents improve customer loyalty

  Sandy Rogers of FranklinCovey offers tips for customer service managers on how to encourage positive traits in agents, such as empathy, responsibility and generosity.  Continue Reading

• Discover thin client hardware and learn the benefits it offers

  Thin clients can help many organizations, especially when it comes to storing information in one space. Learn about the different thin client designs, as well as their cost-saving benefits.  Continue Reading

• 8x8 X Series platform wins Network Innovation Award

  The 8x8 X Series combines unified communications and contact center technologies into a single cloud-based platform.  Continue Reading

• Assess priorities before purchasing a marketing automation platform

  The promise of marketing automation is exciting, but the proliferation of tools can be intimidating. Learn how to dispel the confusion when buying a marketing automation product.  Continue Reading

• Expert insights reflect top five trends in unified communications

  UC buyers need all the advice they can get in a rapidly changing market. Our top expert tips of 2018 helped organizations make sense of the trends driving the UC market.  Continue Reading

• 5 UC trends that drove headlines in 2018

  From Cisco merging Spark and Webex to Microsoft's Teams migration, take a look back at the top UC news stories of 2018 and the UC trends that drove them.  Continue Reading

• Oracle ERP Cloud forced Cetera Financial to rethink ways

  Some users resisted Oracle SaaS platforms for ERP, EPM and HCM but came around to single entry point, modern tools for planning and budgeting, and familiar, Excel-based UIs.  Continue Reading

• Old-school recruiting tools help Pittsburgh tech firm

  LinkedIn's new emerging jobs report put machine learning skills at the top of the list. If you're a tech firm in Pittsburgh, what's a good way to poach that kind of San Francisco tech talent? A billboard.  Continue Reading

• How to accommodate mobile VDI users' application access

  IT faces an uphill battle when deploying virtual desktops to mobile devices due to compatibility issues. Virtualization platforms help IT address these problems.  Continue Reading

• HR automation tops 2019's six big trends

  Software bots and chatbots may see a rapid uptake in adoption thanks to falling prices and improving tech. That's one of six trends HR pros should watch closely in 2019.  Continue Reading

• Watch out for these mobile technology trends in 2019

  As 2018 ends, IT should be on the lookout for the newest trends in enterprise mobile technology. Here's what IT pros should have on their radar for 2019.  Continue Reading

• Customer data to play important role in CX software in 2019

  Analysts see customer data continuing to be the main objective for CX companies, and that integration between platforms and third-party applications will grow in importance.  Continue Reading

• Windows 10 desktop management holiday wish list

  IT pros managing Windows 10 desktops in 2018 might run into problems with OS updates or patches. As a result, they have some holiday wishes for changes to Windows 10.  Continue Reading

• Diverse VDI endpoints require new management methods in 2019

  IT professionals must make sure they are prepared to manage different types of endpoints as a part of their VDI deployments because the modern workforce requires it.  Continue Reading

• Acquia transforms from WCM to digital experience platform

  Acquia's product roadmap is a metaphor for many WCM vendors, which must focus on digital experience to remain competitive in a quickly evolving market.  Continue Reading

• Boost end-user productivity in 2019 with these insights

  There are many approaches to end-user management that can improve productivity. Read three experts' opinions on these trends for 2019.  Continue Reading

• VDI trends toward DaaS, mobility in 2019

  With the new year approaching, the time is right to reset the VDI table and look at the rise of desktop as a service and mobile devices as VDI endpoints.  Continue Reading

• 2019 trends in content management: Personalization, AI

  AI, personalization, open services platforms and vendor wars, content management software industry observers say, will be the top trends in 2019.  Continue Reading

• Team communication apps see surge in enterprise adoption

  The adoption of team communication apps is on the rise, as enterprises focus on improving workflow and efficiency through contextualized communication.  Continue Reading

• Opinions of Windows 10 run hot and cold for IT experts

  The past year was a roller coaster ride for Windows 10. Microsoft had to put out fires with the October 2018 Update, but it also announced welcome changes to the Edge browser.  Continue Reading

• Salesforce Service Cloud Einstein AI's Next Best Action, Bots

  Salesforce closes the distance between its cloud Einstein AI and IBM's Watson with flashy new features, as Service Cloud bows a no-code bot builder and a next best action tool.  Continue Reading

• Use smart workflows to personalize customer experience

  Smart workflows that automate certain decisions must become part of personalization strategies in order for CX teams to better guide customer journeys.  Continue Reading

• Keys to mastering the 5 main SaaS ERP subscription models

  Realizing the SaaS promise of cheaper, more flexible and scalable ERP is only possible if you know how to keep usage-based, per-user and other common pricing schemes straight.  Continue Reading

• Boomerang employees drive interest in offboarding tools

  Boomerang employees, workers who leave a company and later return, are leading HR departments to seek out offboarding tools that do more than automate manual processes.  Continue Reading

• Discover the best cloud ERP software for your company

  Explore the leading cloud ERP software and vendors currently on the market to make this complex decision-making process just a little bit easier.  Continue Reading

• Which is the best ECM application for your business?

  Examine the top commercial and open source ECM software to help you determine which product is best for your organization.  Continue Reading

• Smart manufacturing technology can leave old systems behind

  Smart technology like IIoT is changing the way manufacturers operate, but they face issues with older unconnected systems. Should they rip and replace or retrofit the stranded assets?  Continue Reading

• 3 VDI management New Year's resolutions for 2019

  IT professionals making New Year's resolutions should take a look at their VDI management approach and find ways to improve it with technology such as AIOps.  Continue Reading

• Microsoft adds CRM for nonprofits to Dynamics 365 lineup

  CRM for nonprofits, such as Microsoft Dynamics 365 Nonprofit Accelerator, helps nonprofit organizations take advantage of business tools and shared data.  Continue Reading

• SharePoint features elevate Microsoft DMS in market

  With new SharePoint features, Microsoft sets its sights on the document management space, which it has historically left to other vendors.  Continue Reading

• Payless ShoeSource switches digital asset management tools

  A new DAM tool from Cloudinary helps the shoe seller get ready for the holiday shopping rush by automating the management of images on customer-facing websites.  Continue Reading

• Get to know digital workspace software

  VMware and Citrix workspace suites allow IT professionals to centralize end-user management while delivering a single access point for all of users' productivity resources.  Continue Reading

• Cloud ERP system selection: How to evaluate your company needs

  This article can help you evaluate your business needs and make sure you're getting the right cloud ERP system for your organization.  Continue Reading

• Cloud collaboration benefits the future of work

  The future of work relies on cloud collaboration abilities to keep employees and content connected, both inside and outside brick-and-mortar buildings.  Continue Reading

• Oracle Autonomous Data Warehouse aiding analytics developers

  Early adopters of Oracle's new AI-based, partly self-managing data warehouse say it can free up time to develop value-adding enterprise applications, workflows and analytics.  Continue Reading

• How to prepare for and manage VoIP call quality issues

  Do you know how to maintain call quality when deploying VoIP? Get the answers to your VoIP quality concerns, from predeployment assessments to troubleshooting tools.  Continue Reading

• Guidelines for navigating the sales software market

  Figuring out whether your organization needs sales force automation, sales enablement or sales forecasting tools can be challenging, and that's before factoring in AI.  Continue Reading

• New employee engagement tools replacing annual surveys

  Say goodbye to annual employee surveys. New approaches and better technology are coming to places like Mission Health System and upending the employee engagement tools market.  Continue Reading

• CRM for nonprofits rewires charitable giving

  Salesforce.org Nonprofit Cloud and marketing automation tools help charitable organizations gain and retain valuable donors, giving them a more positive experience.  Continue Reading

• Customer service AI tools can improve contact center

  By adding AI to its Salesforce Service Cloud integration, Nokia is trying to bring a proactive approach to customer service, while adding AI to workflow.  Continue Reading

• Workplace engagement yields employee diversity and inclusion

  Vimeo's Charmien Fugelsang uses various survey and analytics methods to measure employee engagement, foster a culture of belonging and root out unconscious bias.  Continue Reading