Features

Features

• Supporting a dispersed workforce with communications technology

  UC tools are a vital part of engaging a dispersed workforce. Learn how business leaders use UC tools to help remote workers feel part of company culture and how to avoid burnout.  Continue Reading

• Blockchain food supply chain growth depends on clean data

  Traceability to ensure freshness, safety and compliance is an obvious benefit of blockchain in the food supply chain, but it won't happen without solving data acquisition issues.  Continue Reading

• UCaaS products for what every organization needs

  Check out these UCaaS products to help you make a final decision based on company overview, hardware options and technical support.  Continue Reading

• Understand UC quality issues and which QoS tools can solve them

  Improving UC quality means knowing what causes problems and which QoS tools are available. This mini-glossary will help you navigate the terms related to QoS.  Continue Reading

• How to evaluate and prepare your organization for a CPaaS platform

  Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined.  Continue Reading

• Citrix CEO David Henshall addresses Citrix news, sale rumors

  In this Q&A, Citrix CEO David Henshall touches on sale rumors, the growth of cloud subscriptions and the importance of providing customers with options.  Continue Reading

• IT wary of Windows 10 adoption despite approaching deadline

  With the Windows 7 end of support date approaching, IT professionals must migrate to Windows 10. However, skepticism over Windows 10 adoption still remains despite the deadline.  Continue Reading

• The benefits of implementing RPA in finance

  Now is the chance to begin transforming your company's finance department by implementing RPA, which can automate the tedious, manual tasks that are keeping it from evolving.  Continue Reading

• Contact center-as-a-service platforms here, but face hurdles

  Cloud contact center platforms offer promise, migrating agents into a flexible environment. Contact centers, a long-established on-premises IT world, are slowly starting to adopt them.  Continue Reading

• Indiana University virtualization pro talks VDI management

  Stephanie Cox helped to create Indiana University's award-winning virtual environment for staff and students. Here, she discusses lessons learned and VDI management challenges.  Continue Reading

• Enabling a mobile workforce is a top priority for Citrix

  In this Q&A, Citrix's Jeroen van Rotterdam talks about the delicate balance between security and productivity and how finding the right balance is needed to improve the employee experience.  Continue Reading

• A deep dive into Oracle Adaptive Intelligent Apps

  Oracle Vice President Melissa Boxer provides details on how Oracle Adaptive Intelligent Applications take 'repetitive and mundane' ERP and supply chain tasks off people's hands.  Continue Reading

• Prepackaged vs. DIY: Which video conferencing system is best?

  Weighing the pros and cons of a vendor's prepackaged video conferencing system versus a multivendor system will help determine which is the best fit for your business.  Continue Reading

• Cloud communications platform supports hospice care provider

  Migrating to RingCentral's cloud communications platform gave AseraCare the needed support for its multiple locations and improved communications for its hospice patients.  Continue Reading

• Businesses see increasing importance of video conferencing

  Video chat is another channel for businesses to interact with employees and customers. Learn why businesses are placing increasing importance on video conferencing and about its effects on CX.  Continue Reading

• Advanced 3D printing machines on display at Rapid + TCT

  While there won't be a 3D printer in every home any time soon, here's a look at three machines that were on display at the Rapid + TCT 3D printing industry tradeshow and are having an effect on manufacturing.  Continue Reading

• Go back to the basics with a glossary of VoIP terms

  This mini glossary defines essential vocabulary associated with VoIP. Read through these VoIP terms to refresh your knowledge of IP-based telephony.  Continue Reading

• Why UCaaS architecture benefits from SD-WAN adoption

  Provisioning traffic is essential to support UCaaS architecture performance. SD-WAN helps solve network problems in real time, enabling users to experience all that UCaaS has to offer.  Continue Reading

• CFOs could benefit from digital technologies in finance

  Find out why emerging digital technologies like chatbots, blockchain, AI and machine learning are not only beneficial to finance, but can also serve as useful tools for the CFO.  Continue Reading

• VDI applications maintain many use-case advantages over DaaS

  DaaS is growing rapidly, but on-premises VDI holds an edge in use cases that require granular control, network stability, application flexibility, OS licensing and secure data.  Continue Reading

• AI in communications improves productivity, but challenges lurk

  AI services, combined with unified communications, can offer several benefits, including improved network monitoring capabilities and voice analytics in meeting rooms.  Continue Reading

• Manage information overload with AI, insight curation tools

  With information increasingly spread across several sources, knowledge workers often struggle to find what they need quickly. Tools like Jane.ai and Pandexio can help.  Continue Reading

• Cattlemen group uses Google AI to build a chatbot

  Wondering 'where's the beef?' Ask Chuck, a chatbot created by the National Cattlemen's Beef Association -- one of hundreds of bots being deployed thanks to AI tools.  Continue Reading

• PTC headquarters follows open-plan digital workplace strategy

  Moving from suburb to booming Boston Seaport District required a huge HR change management effort and interior design that ensures the right ratio of collaborative and private space.  Continue Reading

• What does digital transformation in finance really mean?

  Digital technology can transform finance processes and create better data to drive revenue and customer satisfaction. So what's holding back digital transformation?  Continue Reading

• Challenges slow the union between blockchain and ERP

  Rather than technical challenges, building the business networks and hammering out governance and rules of engagement are the toughest hurdles to blockchain-enabled ERP.  Continue Reading

• New video conferencing tools driven by vendor partnerships

  Businesses have more options when it comes to choosing the right video conferencing tools as the market shifts toward vendor-agnostic hardware and software.  Continue Reading

• Pega Cloud is Pegasystems' preferred platform

  In a Q&A, Alan Trefler, Pegasystems CEO and chess master, ruminates about the cloud, the symbiotic relationship between chess and AI, AI inflation, and the pivot to CX.  Continue Reading

• Slack collaboration helps Ford, Wayfair build employee trust

  Executives looking to build employee trust and support collaboration across the organization should embrace Slack team collaboration, according to business leaders.  Continue Reading

• Rise of headless CMS: Businesses move away from traditional WCM

  Traditional web content management dominates the market, but as mobile and voice channels become increasingly important, companies opt for headless content management.  Continue Reading

• Job scraping a Catch-22 for expanding, muddying candidate pool

  Job boards often scrape postings from other sites, enabling access to a wider range of applicants. It can also return false positives for titles that cross over to different industries.  Continue Reading

• Vendors step up efforts to marry blockchain and ERP

  Companies are working on enabling their ERP platforms to support the distributed ledger technology, along with courting partners and consortiums to create industry-specific solutions.  Continue Reading

• Oracle's CX strategy points toward real-time responses

  As data increasingly becomes key to an effective CX implementation, Oracle's CX strategy points to what technology it's focusing on to win over corporate customers.  Continue Reading

• How SD-WAN can unlock UCaaS benefits

  Reaping UCaaS benefits means taking a hard look at your network configuration. Learn how SD-WAN can help optimize performance and reliability for UCaaS applications.  Continue Reading

• Windows 7 migration presents IT with an opportunity to modernize

  Moving on from Windows 7 is still a necessity for more than one-third of organizations, and if done correctly, an OS migration can help modernize and secure your organization.  Continue Reading

• 4 identity and access management trends shaping the market

  Identity technologies are evolving, but IT administrators still need to catch up. Here are the top four identity and access management trends shaping the market right now.  Continue Reading

• Online scheduling platforms open new channel for customers

  New customer-centric tools book demos in Salesforce at a customer's bidding, automating processes that took multiple email messages and forms -- sometimes losing leads in the process.  Continue Reading

• UC cloud interoperability forces legacy vendors to change strategies

  The proliferation of the cloud has introduced new interoperability challenges for organizations. Learn how UC buyers and vendors are addressing interoperability issues.  Continue Reading

• ERP and blockchain work together for complex, multiparty transactions

  Blockchain -- the immutable, distributed ledger technology -- is well on its way to strengthening the multiparty transactions that fuel complex supply chain networks.  Continue Reading

• To avoid ERP implementation failure, start with clearly defined requirements

  Companies can avoid litigation caused by unsuccessful ERP implementations by defining requirements at the start of a project, according to ERP consultant Brooks Hilliard.  Continue Reading

• Salesforce buys Salesforce.org: What that means for customers

  Salesforce.com bought Salesforce.org. Nonprofit Cloud customers mull changes they hope to see now that all Salesforce products are under one umbrella.  Continue Reading

• The 3 pillars of successful collaboration in the workplace

  To achieve collaboration deployment success, organizations need to look beyond the tools and create a workplace culture centered on collaboration.  Continue Reading

• How cloud services can empower the future of work

  The Akumina Employee Experience Platform and Templafy show how cloud services are changing the way employees work, whether the workplace is a ballpark or a traditional office.  Continue Reading

• 10 Citrix Synergy 2019 sessions to attend

  This year's Citrix Synergy in Atlanta will host a variety of sessions for attendees. Before you attend in May, craft a session schedule that fits your needs.  Continue Reading

• Millennials, changing meeting priorities drive huddle room trends

  The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is a result of workplace demographic and cultural changes.  Continue Reading

• Add real-time customer experience to your CX strategy

  At its recent CX conference, Oracle emphasized how important it will be to provide real-time CX. Users and analysts weigh in on how plausible that actually is.  Continue Reading

• AI customer self-service platforms show analytical maturity

  AI-enabled self-service platforms graduate from traditional customer support activities to more sophisticated methods of analyzing data on customer wants, needs and behavior.  Continue Reading

• Evolving workplace culture boosts importance of video conferencing

  The rise of remote workers has shifted workplace culture to favor video conferencing adoption when looking to increase workflow productivity.  Continue Reading

• 10 blockchain problems supply chains need to look out for

  Blockchain is proving to be useful in the supply chain, but without a strong understanding of it and a viable use case, your organization can run into several problems along the way.  Continue Reading

• AI sales forecasting tools soothe sales-marketing rivalries

  Sales forecasting vendors such as Clari extend reach into enterprise marketing, leveling the data and, with AI, solving an old problem: conflicting numbers on quarterly forecasts.  Continue Reading

• How to prepare for API integration on your network

  APIs are becoming the easiest way to customize services to fit business communications needs. Before deployment, IT should investigate what network constraints API traffic could bring.  Continue Reading

• 7 features of CX management tools to consider

  Using CEM tools can help companies monitor, improve and manage the customer experience. Read on to learn what to look for when choosing CEM tools.  Continue Reading

• 7 supply chain management key terms you need to know

  Consumers are demanding greater visibility, but how do you give it them? We're starting with a list of supply chain management basic terms that you should be aware of.  Continue Reading

• As enterprise device choice grows, so should a CYOD strategy

  It's been 11 years since the iPhone came to market, but IT admins are still struggling with CYOD strategies. One reason? Choose your own device is now choose your own devices.  Continue Reading

• Reap UCaaS benefits by preparing network, staff and users

  Organizations migrating to cloud-based unified communications must examine IT and end-user needs. Finding the right balance can help companies realize UCaaS benefits.  Continue Reading

• How Mio integrates Slack, Microsoft Teams and Cisco Webex users

  Mio -- winner of TechTarget's Network Innovation Award -- enables a Slack, Microsoft Teams and Cisco Webex integration, enabling internal communication and collaboration across messaging apps.  Continue Reading

• HR must reevaluate the vetting process to find new talent

  Traditional methods of vetting job candidates are no longer enough to find new talent. Companies should consider unconventional skills and experience to find the right fit.  Continue Reading

• Top Windows 10 issues facing IT

  Windows 10 can be a challenging OS for both end users and IT admins. Here, IT pros discuss the biggest challenges they've experienced with Windows 10 management.  Continue Reading

• How Citrix Cloud Connector integrates with Cisco infrastructure

  Citrix and Cisco released an integration that helps organizations transition to Citrix Cloud for a hybrid model that moves desktop management to the cloud. So, how does it work?  Continue Reading

• Virtual application delivery methods to know

  It can be intimidating to choose the best virtual application delivery method. Take a look at the different options to determine the best one for your organization.  Continue Reading

• 3 mobile device deployment questions IT pros should ask

  IT pros should be aware of different considerations when choosing mobile devices. Here's a quick guide on what questions to ask about mobile device deployment plans.  Continue Reading

• SaaS enterprise financial applications inspire one platform

  Single cloud integration platforms are among the options, from simple to complex, for hooking up multiple business processes like HR, CRM and supply chains with SaaS financials.  Continue Reading

• Tackle mobile device authentication with modern methods

  Mobile user authentication should require more than a password. New technologies enable authentication methods that IT should consider for its mobile deployment.  Continue Reading

• 5 must-read CX trends uncovered at Adobe Summit

  As CRM, customer service, marketing and e-commerce morph into customer experience, Adobe speakers, partners and users pinpoint five trends in CX to watch develop in the next two years.  Continue Reading

• E-commerce information systems, content management join forces

  Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.  Continue Reading

• ERP alternatives are small but powerful systems for SMB manufacturers

  Small manufacturers that want full-functioning ERP systems don't have to go to the major vendors, as smaller ERP companies offer cost-effective systems and more personal service.  Continue Reading

• SIP protocol primer: Learn the SIP basics

  With the rise of IP communications, SIP has become the standard for initiating communication across a network. Learn the basics of SIP, including how it works and why you need it.  Continue Reading

• Marketing automation tools deliver personalization, customer focus

  When buying a marketing automation product, it's important to consider key features, how the tool addresses the organization's size, deployment options, support and pricing.  Continue Reading

• Ensure a good customer experience with CEM software

  CEM software helps companies track, measure and manage the customer experience. Read on to learn just how it differs from CRM software and what a good CEM system should include.  Continue Reading

• Maximize and manage customer experience with CEM tools

  CEM software provides the technological support necessary to successfully manage the customer experience. Discover the extensive benefits the right platform can provide.  Continue Reading

• Make marketing automation software choices to fit business needs

  Examine what core features leading marketing automation software vendors -- including Adobe, HubSpot and Oracle -- and CRM vendors -- including Microsoft, Salesforce and SAP -- offer.  Continue Reading

• A martech stack is vital for successful marketing operations

  When building a marketing tech stack, project stakeholders should consider what tools the organization needs, the level of automation it's trying to achieve and the overall budget.  Continue Reading

• VoIP systems deliver advanced telephony and UC features

  Learn what 10 leading on-premises, SaaS and hybrid VoIP platforms offer in terms of features, unified communication functionality, phone hardware compatibility and technical support.  Continue Reading

• 6 must-know customer experience technology trends

  Our customer experience technology trends survey of 250 North American tech buyers and influencers reveals that the CRM to CX migration is well underway.  Continue Reading

• How to navigate Windows 10 update problems

  It's often a hassle for IT admins to manage and control Windows 10 updates. Follow these tips to make the Windows update process as smooth as possible.  Continue Reading

• Trends to follow: Voice SEO and CX personalization

  Voice and personalization are CX trends to follow as businesses place more emphasis on customer experience, according to analysts at Oracle's Modern Customer Experience conference.  Continue Reading

• 4 ways to use chatbots to improve Gen Z customer experience

  More and more chatbots are entering the marketing, customer service and sales spaces. Here are four tips for brands looking to make their chatbots stand out from the others.  Continue Reading

• HR chatbot limitations include immaturity, weak implementation

  Chatbots have the potential to lighten the load on HR professionals and employees for routine internal communications. But experts advise that organizations wait for technically mature products and plan carefully to ensure successful deployment.  Continue Reading

• The pros and cons of customer service AI

  AI is growing deep roots into cloud-based support services, but there remains a question of whether it can provide the empathy and understanding that brand loyalty requires.  Continue Reading

• Deacom ERP helps process manufacturer pump up the volume

  California Custom Fruits and Flavors chose to implement a process manufacturing-oriented ERP tool from Deacom over industry heavyweights like SAP, Oracle and Microsoft. Here's why.  Continue Reading

• Achieve UC success with strong user adoption strategies

  Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption.  Continue Reading

• Contact center AI trends take center stage at Enterprise Connect 2019

  Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?  Continue Reading

• Mobile deployments get flexible with Android, device as a service

  Mobile device admins have plenty of choices for their mobile deployments, including OSes and device ownership plans. Get the lay of the land with this Q&A.  Continue Reading

• 7 critical ERP digital transformation questions CIOs must answer

  We've compiled a list of key questions you must ask before embarking on a digital transformation of ERP to ensure that it's aligned with your company's business goals.  Continue Reading

• How Philanthropy Cloud streamlines workplace giving

  Perpetual Energy used Salesforce.org's Philanthropy Cloud to create content, track charitable donations and better engage with employees during its annual United Way campaign.  Continue Reading

• Cloud migration planning key to successful UCaaS deployment

  Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.  Continue Reading

• Vendors showcase latest UC offerings at Enterprise Connect 2019

  The Enterprise Connect 2019 expo floor will feature more than 140 vendors with their latest offerings in the UC space, including team collaboration tools and digital whiteboard technology.  Continue Reading

• Q&A: How to narrow down your CRM vendor choices

  SaaS consultancy Lunar goes over the dos and don'ts for choosing a CRM system, whether you're licensing one for the first time or migrating to a new system.  Continue Reading

• Mature UC market drives innovation at Enterprise Connect 2019

  The maturity of the UC market is driving vendors to find new ways to innovate. Enterprise Connect 2019 will see service and product announcements around AI and contact centers.  Continue Reading

• 9 killer use cases for CMS blockchain

  Uses for blockchain technology in content management and social media exist largely in the realm of the theoretical. But there's a lot of potential for authenticating content.  Continue Reading

• Integrating business processes with SaaS financial applications

  Organizations should consider integrating business processes, such as HR and supply chain, with SaaS financial applications to attain better business alignment and better results.  Continue Reading

• AAA discovers benefits of Salesforce Service Cloud software

  Using Salesforce Live Agent and Salesforce Service Cloud, AAA Carolinas increased member engagement by 330% and reduced service response time by 54%.  Continue Reading

• VoIP platforms offer a wide range of benefits to the enterprise

  Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers.  Continue Reading

• Video conferencing platform connects California university campuses

  To keep up with the changing culture of video communications, California State University adopted Zoom to better connect students and faculty and create a more connected campus.  Continue Reading

• As offshore outsourcing grows, HR tries to measure impact

  Offshore outsourcing can be a traumatic event for employees -- both for those who lose their jobs and for those who survive. It's HR's job to figure out the real impact it's having on employees -- a task that may benefit from new technology.  Continue Reading

• Securing content as cloud environments proliferate

  Content security requires strategies for enterprise content management systems -- and that goes double for a cloud-based CMS. Mixed on-premises and cloud environments add a tech twist.  Continue Reading

• ATB Financial banks on cloud communications platform

  For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure.  Continue Reading

• HR chatbots move beyond the simple to more complex engagements

  With the right combination of good data structure and disparate data source integration, chatbots may well become a go-to guy for employees while spelling relief for HR staff.  Continue Reading

• 6 key steps to take to build an employee onboarding plan

  Companies can benefit from using an application that automates onboarding by not only streamlining the process, but by also ensuring that employees are set up for success.  Continue Reading

• Best of Citrix Synergy 2019 Awards criteria and nomination form

  The Best of Citrix Synergy 2019 Awards are coming. Get to know the rules and criteria, and nominate a product for this year's awards using the form below.  Continue Reading