Tips

Tips

• 7 top benefits of expanding people analytics use

  HR leaders can use people analytics to benefit their companies in multiple ways, including diversity, equity and inclusion efforts and retention. Learn more about these benefits.  Continue Reading

• Comparing web browser privacy and security features

  While the four most common browsers -- Chrome, Edge, Firefox and Safari -- have largely the same feature sets, there are subtle differences when it comes to privacy and security.  Continue Reading

• How to make a successful e-commerce website

  E-commerce sites can offer a high ROI because they require less investment than physical stores. However, they may fail to generate revenue without proper design and marketing.  Continue Reading

• How to build a successful paperless office strategy

  Shifting an organization to be a paperless office starts with finding the right tools to digitize content and establishing the strategy and processes that promote staff buy-in.  Continue Reading

• 5 ways to use social media in supply chain management

  Amid a supply chain crisis, customers often turn to social media to voice frustration. Organizations need honesty, empathy and informative content to help disgruntled customers.  Continue Reading

• Understanding the customer journey on a mobile app

  Customers' journeys can vary based on the channels they use to interact with brands. For mobile apps, points of purchase, UX and easy onboarding are critical.  Continue Reading

• 6 best practices for managing a contingent workforce

  A well-managed contingent workforce can provide welcome relief to businesses juggling their finances during trying times and a practical alternative to hiring permanent employees.  Continue Reading

• Learn how to use VMware's OS Optimization Tool

  Background features and processes can often take up precious OS resources. With VMware's OS Optimization Tool, you can run analysis and create optimization templates.  Continue Reading

• Contact centers evaluate CPaaS vs. CCaaS benefits

  The contact center-as-a-service market is ripe for growth as businesses move to the cloud. That's inviting a new crop of vendors -- among them CPaaS providers -- to pitch products.  Continue Reading

• Comparing RAM usage across common web browsers

  While there are plenty of similarities across web browsers, the processes that they consume RAM with can greatly differ. This may be critical information for some IT teams.  Continue Reading

• The role of customer service in the supply chain

  Amid a supply chain crisis, delays can cause customer satisfaction to plummet. Organizations must use transparency, personalization and empathy to enhance customer service efforts.  Continue Reading

• How to perform a full remote wipe on an Android device

  When a device is lost or no longer needed for work purposes, a remote wipe can keep corporate data secure. This is a vital safeguard for mobile Android devices in the workplace.  Continue Reading

• How end-to-end encryption supports secure team collaboration

  End-to-end encryption provides secure collaboration but limits certain productivity features. Learn how end-to-end encryption fits in a team collaboration security strategy.  Continue Reading

• 5 best practices for customer journey mapping

  As CX teams create customer journey maps, they must set clear goals, collect feedback and embrace creativity. Failure to follow best practices can leave teams with inaccurate data.  Continue Reading

• Room video conferencing interoperability critical for hybrid work

  Vendors are beginning to take solid steps to make sure their video conferencing apps are interoperable with whatever meeting apps employees want to use.  Continue Reading

• How to choose a PCaaS vendor

  The PC-as-a-service and device-as-a-service market is still developing and maturing, so organizations should learn who the major vendors are and how these services work.  Continue Reading

• The Windows 11 system requirements and what they indicate

  When organizations consider upgrading to Windows 11, they need to compare the Windows 11 system requirements to their existing hardware before making the move.  Continue Reading

• Excel for HR: The essential formulas and functions

  Using Excel can benefit HR professionals in various ways, including saving them time so they can work on other tasks. Learn 12 important formulas and functions.  Continue Reading

• Understanding WebRTC security architecture

  WebRTC is a secure technology for real-time communications, but security also depends on the application using it. Find out how developers can maintain that security.  Continue Reading

• How to perform a full remote wipe on an iPhone

  A remote wipe is a vital security tool as mobile devices become more common in the workplace. In organizations allowing work data on iPhones, IT should know the iOS wipe options.  Continue Reading

• 4 real-world customer journey map examples

  Real-world examples of customer journey maps in action can help brands understand how customers feel amid the buying process and benefit customer relationships moving forward.  Continue Reading

• Windows 11 upgrade issues that desktop admins should know

  Windows upgrades have caused numerous issues in the past, and the move to Windows 11 is no exception. Learn what problems IT can expect during a migration to Windows 11.  Continue Reading

• Follow these steps when recovering from ERP project failure

  An ERP implementation failure is a worst-case scenario. However, project leaders who follow these steps can still potentially salvage the project. Learn how to recover.  Continue Reading

• 3 use cases highlight AI and speech recognition evolution

  The combination of AI and speech recognition has driven innovation for more advanced capabilities. Explore three applications that highlight the future of speech technology.  Continue Reading

• How to approach Citrix performance troubleshooting

  Citrix performance issues can be difficult to deal with. Fortunately, there are ways to prevent and troubleshoot them using various techniques, such as automation.  Continue Reading

• How to create a mobile app for a small business

  Regularly updated mobile applications are becoming essential for small businesses. The first step for SMBs is knowing all the options for building and maintaining mobile apps.  Continue Reading

• How to perform a remote wipe of Office 365 on a smartphone

  Employees like having email and other Office 365 applications on their smartphones. There are security risks that come with mobile devices accessing corporate data, however.  Continue Reading

• Windows 11 migration tools for desktop administrators

  While there are plenty of approaches to a Windows 11 migration, IT should plan out the process carefully and ensure they have the right tools and products to support it.  Continue Reading

• Explore the benefits and challenges of paperless offices

  While transitioning to a paperless office can be costly, the benefits of paperless are enough to justify the cost for most organizations.  Continue Reading

• Completing a migration to Windows 11 with Microsoft Intune

  When IT administrators plan the switch to Windows 11, they may notice how similar the process can be to a Windows 10 update if they use Microsoft Endpoint Manager and Intune.  Continue Reading

• The role of mobile email management in the enterprise

  Mobile email management is a key facet of overall mobility management and, when properly deployed, will streamline functions and create a more secure environment.  Continue Reading

• UC, employee experience management offer complex insight

  New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation.  Continue Reading

• Compare pros and cons of live chat vs. phone support

  Phone support offers personalized experiences, but live chat agents can answer simple inquiries more quickly. See how these service channels stack up against each other.  Continue Reading

• Citrix Virtual Apps and Desktops basic troubleshooting guide

  Without the proper troubleshooting process, IT would have to guess what the issue might be. However, a clear and consistent approach can provide fast and accurate results.  Continue Reading

• The end of life for SharePoint 2016 is fast approaching

  SharePoint Server 2016's end of life has arrived. Is it better to go to SharePoint 2019 or SharePoint Online?  Continue Reading

• Understanding remote desktop connection management tools

  With the influx of remote work, it's no surprise that organizations need a way to access and manage remote user desktops effectively. A few types of tools factor into this effort.  Continue Reading

• Using native and third-party Citrix troubleshooting tools

  End-user issues will come up in any virtual desktop environment, so administrators must be prepared. For a Citrix environment, there are various tools at IT's disposal.  Continue Reading

• How to add an Apple TV to Apple Business Manager

  Apple Business Manager can provide some basic management functions for Apple TVs, and organizations need to make sure they configure the device properly.  Continue Reading

• Finding the right Apple TV management software

  When organizations deploy Apple TV for digital signage or displaying business data, the IT department can't overlook the management of these devices.  Continue Reading

• The future of DMPs in a post-cookies world

  DMPs are still important in marketers' jobs, but the move away from third-party cookies threatens the DMP's future. Here's what marketers and DMP providers need to know.  Continue Reading

• How and when to set up Apple TV with a business account

  While organizations can use a business Apple ID account, there are other options -- a personal Apple ID or even no Apple ID may suffice.  Continue Reading

• How to support Mac computers in Windows environments

  Organizations that support both Windows and Mac desktops must approach them differently, but there is plenty of overlap with the tools and practices they can use.  Continue Reading

• 5 upcoming CCaaS trends to watch

  As organizations plan to increase CX spending over the next few years, they should pay attention to CCaaS trends, like agents changing workspaces and integrations with UCaaS.  Continue Reading

• What role can Apple TV serve within a business?

  Apple TV can do a lot more than just stream movies to your TV. Learn how this set-top device can handle numerous multimedia tasks in a business setting.  Continue Reading

• Why a distributed cloud architecture could be a boon for UC

  Some organizations are more comfortable in keeping their unified communications on premises. Distributed clouds might be a more attractive alternative.  Continue Reading

• Comparing 8 desktop management software options for business

  Organizations that need desktop management software should survey a variety of platform types. UEM can often provide the most value and functionality in the enterprise.  Continue Reading

• Using Microsoft's Active Directory to manage Mac desktops

  Organizations with both Mac and Windows devices can use some of their Windows-focused AD setup to address macOS management tasks.  Continue Reading

• How to enroll and manage Mac devices with Intune MDM

  Organizations may turn to basic MDM platforms to help manage Mac devices in a Windows-focused environment. Often, these platforms provide just enough management.  Continue Reading

• 5 macOS management software options for the enterprise

  While Windows desktops are still the leading OS in the enterprise, organizations have adopted macOS desktops, and each OS requires a different management approach.  Continue Reading

• Best practices for initiating chatbot-to-human handoff

  Contact centers perform a balancing act between AI and human agents. Support teams must train bots on chatbot-to-human handoffs and design AI aware of customer frustration.  Continue Reading

• Windows 365 compared to Windows 10

  Organizations may look at Windows 365 as a clear improvement from an administrative perspective, but a traditional Windows physical desktop environment still has its perks.  Continue Reading

• How remote work affects information governance

  As many teams still work remotely, organizations may struggle to manage content. Information governance teams should revisit their policies to ensure proper access and security.  Continue Reading

• Assessing intelligent speakers for Microsoft Teams

  Companies are exploring Cortana to beef up their Microsoft Teams meetings as more workers are brought into the office. The virtual assistant has some unique features.  Continue Reading

• Windows 365 security features for IT admins to know

  Like any technology that supports end-user PCs, Windows 365 environments need properly configured security controls. IT must learn how to support these Cloud PCs before deployment.  Continue Reading

• Features and pricing for Windows 365 Enterprise and Business

  Organizations considering Windows 365 must learn the difference between the Enterprise and Business editions and what resources are available to customers of each.  Continue Reading

• What is Windows 365 and what does it offer?

  The Windows 365 Cloud PC subscription brings a new option to the desktop virtualization landscape, with some familiar traits and several key distinctions.  Continue Reading

• How to evaluate mobile application management software

  Finding the right mobile application management tool is about its features and what the organization needs to efficiently use them.  Continue Reading

• How do experience maps vs. customer journey maps differ?

  Customer experience maps and customer journey maps serve as the blueprints for buyer interactions. Despite these maps' similarities, they play different roles in organizations.  Continue Reading

• Understanding the features of Windows 11 Enterprise

  IT admins considering a migration to Windows 11 should learn how the features of the Enterprise edition can benefit their organizations.  Continue Reading

• Virtual event platforms for conferences race to bolster features

  Even as the pandemic ebbs, virtual events will remain a primary way to reach employees and customers -- but make sure you're getting what you need before you deploy a platform.  Continue Reading

• Key native features for Windows 10 security and maintenance

  Desktop administrators should look for Windows 10's native security features and architecture to establish a baseline of desktop security before turning to alternative tools.  Continue Reading

• As large-room video conferencing ebbs, firms gird for future

  As companies evaluate return-to-office strategies, they are also taking a look at the role video conferencing will play when they reassess how meeting rooms should be designed.  Continue Reading

• A guide to enrolling Apple devices in Jamf

  Organizations should consider management platforms from specialized vendors, such as Jamf, for specific OSes including Apple iOS. Learn how to enroll Apple devices into Jamf here.  Continue Reading

• How text message phishing can affect the enterprise

  Text phishing, or smishing, is an increasing occurrence across enterprises. However, IT can neutralize this threat with the right policies and practices.  Continue Reading

• 8 tips for an HR software demo

  Project leaders must prepare before an HR software demo to maximize the presentation's value for participants. Learn some tips to keep in mind before and after the demo.  Continue Reading

• How SAP tools could help you move to continuous accounting

  SAP tools like SAP Business Planning and Consolidation can help companies switch from periodic closing to continuous accounting and planning. Learn more about how it works.  Continue Reading

• Solving GAAP vs. IFRS, other accounting challenges with SAP

  SAP ERP products can help users with international accounting challenges like GAAP vs. IFRS. Learn how the software can potentially make the process easier.  Continue Reading

• Reassess enterprise UCaaS deployments in a hybrid workplace

  A savvy UCaaS deployment can help companies solve some of the tough challenges associated with keeping employees engaged in a world where they can work from anywhere.  Continue Reading

• UCaaS and CCaaS unite as organizations embrace the cloud

  The UCaaS and CCaaS markets are converging as vendors and end-user organizations alike integrate cloud-based contact centers with communications platforms.  Continue Reading

• How to achieve the ideal classroom video conferencing setup

  Remote learning is here to stay. Having the right classroom video conferencing setup can help students and teachers feel more engaged whether they're at home or in the classroom.  Continue Reading

• Protecting mobile devices from text-based phishing

  Phishing emails often get IT teams' attention, but text-based phishing is a growing threat. Organizations must understand the risks of mobile phishing and how to prevent it.  Continue Reading

• How to choose an enterprise video content management system

  With more video content than ever, many organizations have adopted video content management systems. This comparison chart highlights five different vendors and what they offer.  Continue Reading

• How can SAP's Financial Closing Cockpit streamline closing?

  SAP's Financial Closing Cockpit and its next-generation cloud iteration could help companies manage their closing more efficiently. Learn more about the applications' capabilities.  Continue Reading

• Use Jamf Pro's basic features for enterprise management

  While Apple devices are vital to many workplaces, they present unique management challenges. Jamf Pro is a device management platform that helps tackle Apple-specific challenges.  Continue Reading

• How to mesh video conferencing, video calling devices for home

  Giving remote employees the chance to use their Amazon Echo Shows or Facebook Portals when logging in to meetings has advantages, but security and performance concerns remain.  Continue Reading

• The evolving role of email in business communication

  Email has been around for decades, but its role in business communications will change as collaboration apps become more predominant and open.  Continue Reading

• Fixing VMware Horizon disk latency and other resource issues

  When users in a VMware Horizon environment run into performance issues, IT should look into the resource consumption, including disk CPU, to find the root cause and address it.  Continue Reading

• How cloud content migration leads to digital transformation

  Cloud migration became inevitable as organizations embraced remote work due to the COVID-19 pandemic. Learn how cloud migration can benefit digital transformation strategies.  Continue Reading

• The role of artificial intelligence in the future of content

  AI will play a key role in the future of content, as it can simplify tasks, create new business apps and improve file storage. But these changes won't happen overnight.  Continue Reading

• How to use VMware Horizon Performance Tracker

  A good user experience is essential for VDI. Learn how to install and use VMware Horizon Performance Tracker to take the pulse of end-user experience.  Continue Reading

• Navigating VMware logs for troubleshooting

  IT administrators who run a VMware deployment should familiarize themselves with the troubleshooting logs, how to find them and what they mean.  Continue Reading

• Weighing video conferencing options for small businesses

  Businesses of all sizes are enabling video rooms as part of their collaboration strategy. Here's how small businesses can choose the right video conferencing tools.  Continue Reading

• Top 5 challenges in field service management

  Many organizations overlook field service management in their customer service strategies, yet this area -- and its challenges -- are critical to CX success.  Continue Reading

• Azure Virtual Desktop requirements, customizations and more

  Azure Virtual Desktop has some simple requirements, but organizations must look at their needs for a virtual desktop environment compared to the capabilities of AVD.  Continue Reading

• Azure Virtual Desktop setup tutorial

  When IT administrators set up an Azure Virtual Desktop environment, they must ensure that the proper prerequisites are in place and follow the process outlined below.  Continue Reading

• Understanding the 4 hidden costs of working from home

  While remote work offers cost savings, there are hidden costs of working from home that affect both employees and businesses. Learn four hidden costs and how to address them.  Continue Reading

• Explore Jamf's products and features for Apple management

  Apple macOS devices make up a significant portion of enterprise endpoints, and vendors such as Jamf offer tools to help organizations manage Apple endpoints securely and easily.  Continue Reading

• Understanding how Azure Virtual Desktop pricing works

  Organizations considering Azure Virtual Desktop should factor in all the components that affect pricing, such as VM type and virtual resources.  Continue Reading

• How to configure automatic Azure Virtual Desktop scaling

  Azure Virtual Desktop now supports VM automation for tasks such as scaling up and ramping down. These features can lead to a more efficient and cost-effective VDI environment.  Continue Reading

• How to troubleshoot when Windows 10 won't update

  Windows updates can lead to unexpected issues for IT administrators, but there are some simple steps they should always take to find the cause of the update issue.  Continue Reading

• 7 Windows 10 issues and how to troubleshoot them

  Microsoft offers different troubleshooters to fix common Windows 10 problems, and once you find the right one for your issue, these troubleshooters are easy to use.  Continue Reading

• Integration strategy key to fuel cross-company collaboration

  The need to communicate with external partners has put a new emphasis on cross-company collaboration tools. Explore the best ways to provide everyone with the same capabilities.  Continue Reading

• New forms of enterprise video spark management challenges

  Video conferencing is now a fundamental part of employees' workdays. But managing and storing video content brings some new challenges that must be addressed.  Continue Reading

• Integrating Android Enterprise with Intune device management

  Organizations that deploy Android devices should look to Android Enterprise APIs to provide control of managed devices, but they require integration with a management platform.  Continue Reading

• Considering third-party virtual desktop printing management

  Third-party printer management vendors make printing from a virtual desktop easier for IT admins to set up and support. Learn some of the top platforms to consider.  Continue Reading

• 5 ways AI can turbocharge enterprise voice for a new era

  Five trends spotlight how AI could revolutionize how an old technology -- voice -- will be deployed in tomorrow's work environment.  Continue Reading

• Options for VMware printing management in the enterprise

  Organizations that run VMware Horizon need to factor in printer management to their overall IT strategy. They should learn features such as VMware Integrated Printing policy.  Continue Reading

• Top 5 methods to address Windows 10 performance issues

  Strong desktop performance is a difficult balance to maintain, but with these 5 methods and a careful approach, IT admins can address any Windows 10 performance issues.  Continue Reading

• Use Teams compliance controls to meet security requirements

  Administrators have a lot of flexibility when configuring Microsoft Teams to meet their organizations' security and compliance targets. Limiting chat access is just one tactic.  Continue Reading

• Tap UC to sustain company culture in remote work era

  Remote work isn't going away, so companies have to find new ways to maintain their corporate cultures. Learn how unified communications can help.  Continue Reading