Tips

Tips

• How to fix 7 common remote desktop connection problems

  When the connection between a desktop and its host fails, it's time to do some remote desktop troubleshooting. Check firewalls, security certificates and more if a remote desktop is not working.  Continue Reading

• How to deal with unmanaged devices in the enterprise

  Unmanaged devices present numerous risks, but how did they gain access to the network without any management in place? IT should learn how this happens and what to do when it does.  Continue Reading

• 7 biggest document management challenges

  A document management strategy helps organizations protect and retrieve files. Yet, content managers often struggle with governance and system integration.  Continue Reading

• Learn the 5 types of digital transformation

  A company's business requirements affect which type of digital transformation strategy is most likely to succeed. Learn more about the five types of digital transformation.  Continue Reading

• How to fix Outlook when it's not syncing on Android

  When using Outlook on an Android phone or tablet, syncing issues are a frustrating possibility. IT must know how to direct users when emails, calendars or contacts aren't syncing.  Continue Reading

• How to market a loyalty program effectively

  Loyalty programs boost customer retention, but organizations must first convince customers to sign up. Marketers can incentivize referrals and use mobile apps to gain enrollment.  Continue Reading

• Comparing the Linux kernel vs. the Windows kernel

  There are many factors that will help desktop administrators select the right OS for a given situation, and one of them is the underlying architecture and kernel of each OS.  Continue Reading

• What to include in an RFP for an OMS, with template

  A request for proposal can help save software buying teams time because they receive most, if not all, of the data they'll need to make a vendor selection. Learn more.  Continue Reading

• How to troubleshoot when Outlook is not working on Android

  A few common issues can keep workers from accessing and using Outlook on mobile. Learn how to fix Outlook problems on an Android phone or tablet.  Continue Reading

• ATS vs. CRM: What's the difference?

  While ATSes and CRMs are both part of the recruiting process, each system focuses on different parts of the candidate journey. Learn more about the differences between the two.  Continue Reading

• Understanding Windows kernel structure and why it matters

  The kernel is key to Windows desktops, and when something goes wrong with it, the whole OS can break. Learn how the kernel functions to inform the ways to fix any issues.  Continue Reading

• Top 10 loyalty program management software options

  Loyalty programs have come a long way from the days of pasting green stamps into booklets and redeeming them for rewards. These 10 tools can bring these programs into modern day.  Continue Reading

• Mapping how digital twin technology can work with UC

  Digital twin technology can help organizations more accurately plot the effectiveness of their UC infrastructure. But there is still a lot to learn about the concept.  Continue Reading

• Understanding virtual desktops vs. virtual machines

  Virtual machines are similar to virtual desktops, but they have some key differences. They rely on one another to host and deliver resources to end users.  Continue Reading

• 8 use cases for generative AI in finance

  Generative AI's data analysis capabilities and ability to help improve reports can help simplify some aspects of a finance department's operations. Learn more.  Continue Reading

• Connected workspace apps improve collaboration management

  Connected workspace software takes unified communications a step further by integrating project and task management and centralizing collaborative work management.  Continue Reading

• 7 advantages of OCR for data entry

  OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service.  Continue Reading

• How to check and verify file integrity

  Organizations planning content migrations should verify file integrity to make sure files weren't corrupted during the move. File validation can keep critical data secure.  Continue Reading

• How to troubleshoot Intune enrollment with Autopilot

  Most devices go through Intune Autopilot enrollment without any issues, but when problems arise, IT needs to be ready to act.  Continue Reading

• How to fix Outlook when it's not syncing on an iPhone

  Some of the most common issues users encounter with Outlook on iOS relate to syncing. Learn how to troubleshoot when the iPhone Outlook app is not syncing.  Continue Reading

• 3 ways to retool UC platform security architecture models

  Hybrid workers moving between home and office environments create a UC security gap. But adopting modern tools to augment traditional security policies can mitigate risks.  Continue Reading

• Understanding the 3 types of CRM systems

  To get the most out of a CRM system, organizations must decide whether an operational, analytical or collaborative CRM system is right for them.  Continue Reading

• 5 benefits of using demand planning software

  Demand planning software can help companies plan for unexpected supply chain events like extreme weather. Learn more about the benefits of using the technology.  Continue Reading

• How to troubleshoot 3 common iPhone Outlook problems

  Many users need mobile email access to do their jobs, so it's important for IT to fix issues in Microsoft Outlook quickly. Find out how to solve common problems in a few steps.  Continue Reading

• How to troubleshoot issues with the Intune Company Portal app

  The Company Portal app controls access to critical business resources, so IT administrators should try to fix any issues with this app quickly and effectively.  Continue Reading

• How to solve 3 common Microsoft Teams issues on Android

  To enable the use of Microsoft Teams on Android, IT must know how to address poor performance. The most common problems come down to authentication, call quality and app stability.  Continue Reading

• How to access and interact with the RDP Task Manager

  The Task Manager allows IT administrators to perform some limited management tasks, regardless of whether the session is a local Windows OS or a remote desktop.  Continue Reading

• How to troubleshoot Intune app deployments

  When there is an issue with an application within the management lifecycle, IT administrators can turn to Intune to diagnose the issue and determine the root cause.  Continue Reading

• How to fix Microsoft Teams not working on an iPhone

  When using Microsoft Teams on an iPhone, slow performance and app crashes can bring mobile work to a halt. Many issues come down to internet bandwidth or low storage space.  Continue Reading

• 8 free SEO keyword research tools to explore

  SEO keyword research tools can help marketing teams create the content their audiences want to see. Free options include Google Search Console, Keyword Surfer and Semrush.  Continue Reading

• CPaaS in CX: A look at top providers, trends and use cases

  The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.  Continue Reading

• 10 Microsoft Power Apps benefits

  Microsoft Power Apps can improve the speed of app development and enable easier app creation, which can benefit organizations and users with minimal technical skills.  Continue Reading

• The top 6 OCR tools

  OCR software can automate data entry to save employees' time and improve accuracy. Top tools includes ABBYY FineReader PDF, OpenText Core Capture and Tesseract OCR.  Continue Reading

• How to create a customer loyalty program in 9 steps

  A customer loyalty program can help organizations better retain and understand their current customers and target audiences. These nine steps can lead to a successful program.  Continue Reading

• 7 KPIs to help you evaluate LMS success

  Some helpful LMS KPIs are user logons, course completions, number of courses completed, total cost per employee, course pass rate and average interactions per employee.  Continue Reading

• How to change the password of an RDP session

  Password expiration policies are key to maintaining data security, so users need easy access to a password change utility whether they are on a local PC or a remote desktop.  Continue Reading

• How to enable RDP remotely with several different methods

  Desktop administrators may need to enable remote access to a Windows desktop for an end user without physical access to the desktop. Learn how to approach this scenario.  Continue Reading

• Free event marketing plan, with a template

  An event marketing plan can help brands organize their events, connect with audiences and achieve measurable outcomes. Key steps include defining goals and setting budgets.  Continue Reading

• Top 5 collaboration features to disable for security reasons

  Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why.  Continue Reading

• The pros and cons of Drupal

  Drupal is a highly customizable and scalable CMS, which makes it suitable for large organizations. Yet, inexperienced admins often struggle with its steep learning curve.  Continue Reading

• Drupal vs. WordPress vs. Joomla: What's the difference?

  Drupal supports extensive customization but has a steep learning curve. On the other hand, WordPress and Joomla are more user-friendly but lack flexibility.  Continue Reading

• How to avoid and remove malvertising

  Malvertising is an up-and-coming cybersecurity threat, but marketing and IT teams alike can take several important steps to avoid and remove this threat.  Continue Reading

• A short guide to primary SAP S/4HANA modules and LOBs

  SAP organizes S/4HANA modules around lines of business. Here's a look at the modules and features, including important tools like analytics and technical modules.  Continue Reading

• SAP S/4HANA on-premises vs. cloud: Learn the differences

  Differences between the S/4HANA on-premises and cloud software products include flexibility, costs, scalability, security and timing of software updates. Learn about each.  Continue Reading

• What are the hardware requirements for Windows 10 IoT?

  Windows 10 IoT can power simple digital displays and advanced medical devices. Start planning for IoT-enabled devices with a guide to the preferred requirements for Windows 10 IoT.  Continue Reading

• 7 benefits of using a 3PL provider for reverse logistics

  A 3PL with experience working with supply chain partners and expertise in returns can help simplify a company's operations. Learn more about how a 3PL helps with reverse logistics.  Continue Reading

• How to connect Windows 10 desktops to a print server

  There are many ways to manage Windows 10 and 11 printers, but a print server can be the best approach -- especially for enterprise organizations -- due to its centralization.  Continue Reading

• 7 types of loyalty programs and their benefits

  Loyalty programs can improve brand recognition, increase sales and emphasize an organization's values. Get an in-depth look at seven loyalty programs and what they offer.  Continue Reading

• What IT needs to know about Windows 10 Print Management

  With the Windows 10 Print Management utility, Windows administrators can make the most of printing settings and avoid errors leading to lost productivity.  Continue Reading

• SAP S/4HANA vs. Oracle Cloud ERP: Which is best for you?

  IT leaders must learn the differences between SAP S/4HANA and Oracle Cloud ERP to ensure they make the right choice for their organization and avoid an expensive mistake.  Continue Reading

• How to install Homebrew on macOS for software distribution

  Organizations that want to automate software distribution can use package managers such as Homebrew to simplify their business software deployment process.  Continue Reading

• Understand your S/4HANA deployment options

  As SAP S/4HANA has matured, the vendor's ERP deployment options have narrowed. Here's a look at the main two offerings -- a public cloud option and a private cloud option.  Continue Reading

• 5 common malvertising examples

  Malvertising is relatively new in the world of cyberthreats and can be the hardest to spot. Here are five examples of these malicious ads.  Continue Reading

• The top 15 event marketing tools

  Marketers rely on a combination of tools, such as CRM systems and marketing automation platforms, to manage events. Top tools include Salesforce, ActiveCampaign and Eventbrite.  Continue Reading

• Comparing Microsoft 365 Copilot vs. GitHub Copilot

  There are significant differences between the various Copilots Microsoft has brought to market. Find out details about two of the most significant copilots.  Continue Reading

• 8 Microsoft Power Apps use cases for organizations

  When Power Apps hit the market, developers saw it as a tool for users with any level of tech expertise. It took off, and its major success is how it can address common challenges.  Continue Reading

• Understand the limitations of running Hyper-V in Windows 11

  There are many reasons to use Hyper-V on Windows 11 instead of hosting on Windows Server, but there are some key limitations to keep in mind before deploying this technology.  Continue Reading

• How to choose between Windows 10 IoT and Linux

  Choosing between Windows IoT and Linux for IoT device management might seem like an obvious choice, but six core factors could sway IT leaders to make an unexpected decision.  Continue Reading

• Follow 10 Power Apps best practices to build business apps

  Unlike other development platforms, Power Apps lets users build mobile apps through its web-based designer with zero lines of code and solve problems with custom apps.  Continue Reading

• Understanding VoIP multi-codec transcoding

  VoIP relies on codecs that permit the seamless connection between callers and networks. But there are many codecs and multiple endpoint devices. Enter VoIP multi-codec transcoding.  Continue Reading

• 7 software requirements to look for in a TMS

  Essential TMS features are real-time tracking, route optimization, carrier management, load planning, fleet management, automated billing and invoicing, and analytics tools.  Continue Reading

• Employee experience vs. employee engagement: The differences

  Employee experience vs. employee engagement may seem like similar concepts, but knowing the difference is key to improving both. Learn what HR staff should know about each.  Continue Reading

• Pros and cons of a hybrid contact center architecture

  A hybrid cloud architecture can provide modern capabilities to legacy contact centers. Explore the benefits and challenges of adopting a hybrid contact center.  Continue Reading

• How to make the most of Windows Autopatch with Intune

  IT administrators can use Intune to manage numerous settings related to Windows OSes and business apps. The Windows Autopatch feature can automate and improve those processes.  Continue Reading

• What do huddle rooms look like in a post-pandemic workplace?

  Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could consider a video everywhere strategy.  Continue Reading

• 12 advantages and disadvantages of video conferencing

  Video conferencing can help businesses save money and make employees more productive, but it can make personal connections difficult and requires more secure technology.  Continue Reading

• 4 moments that matter in the employee experience

  Some of the most important parts of the employee experience are 'moments that matter,' such as employee promotions. Learn about the employee lifecycle and how these moments fit in.  Continue Reading

• An overview of Power Apps integrations

  While the platform works with other Microsoft tools, it can also integrate with third-party apps to unlock automation, customizations and a better view of enterprise data.  Continue Reading

• 6 benefits of carrying out production planning

  Production planning's benefits are helping manufacturers improve productivity, customer service, product quality, employee morale, disruption responsiveness and company expenses.  Continue Reading

• 5 benefits of enterprise content management (ECM)

  ECM software offers various benefits to organizations, including document accessibility, better collaboration, improved security and governance, and easy search functions.  Continue Reading

• 15 customer success KPIs and metrics to track

  What's the best way to tell if customers are satisfied? These customer success KPIs and metrics can gauge everything from potential customer churn to retention.  Continue Reading

• Top 5 free and open source ECM software

  For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content and improve employee productivity.  Continue Reading

• Top 7 mobile device management tools to consider

  From device security controls to onboarding features, MDM tools offer a wide range of capabilities. IT teams should explore the options to find the software that fits their needs.  Continue Reading

• 10 multitouch attribution software and tools

  MTA tools can help marketers understand the customer journey and track which touchpoints lead to the most conversions. Top tools include Adobe Analytics, Branch and Triple Whale.  Continue Reading

• 6 use cases for big data in manufacturing

  Manufacturing big data use cases are demand forecasting, supply chain optimization, quality control, production line improvement, customer data analysis and pricing optimization.  Continue Reading

• Learn top types of tech for collecting manufacturing data

  Collecting manufacturing data via IoT sensors, RFID tags or AI can point to bottlenecks, potential cost reductions and more. Learn about the top 6 data collection technologies.  Continue Reading

• How to create a knowledge-sharing culture

  With more access to knowledge across an organization, employees are more collaborative, more engaged and better performing -- and are eager to share these skills with their peers.  Continue Reading

• 4 use cases for AI in employee onboarding

  Use cases for AI in employee onboarding are new hire setup, automated reminders, employee performance summaries and onboarding summaries. Learn more about how to use the tech.  Continue Reading

• 6 information governance best practices

  An information governance plan ensures that an organization's content lifecycle meets compliance and business needs. Best practices can help organizations craft an effective plan.  Continue Reading

• 15 best practices for contact center agent training programs

  Agents thrive when contact center training programs are built on KSAC profiles, performance analysis and recognition, personal coaching and shadowing, AI integration, and ROI.  Continue Reading

• How to enroll Windows IoT devices in Microsoft Intune

  Managing Windows IoT devices starts with the proper enrollment, and administrators can take advantage of Microsoft Intune's capabilities to unify endpoint management.  Continue Reading

• Should you consider open source mobile device management?

  Determine whether the open source route is best when it comes to managing mobile devices. To start, weigh the pros and cons, and then evaluate the market.  Continue Reading

• 4 certifications for information governance professionals

  Information governance is a broad discipline with many different certifications. The most common include ARMA's IGP, AIIM's CIP and IAPP's CIPM.  Continue Reading

• How to implement a mobile device management project plan

  With mobile device management software, IT can better support corporate smartphones, laptops and other mobile endpoints. Learn how to build a project plan for MDM implementation.  Continue Reading

• Customer retention vs. acquisition: What's the difference?

  Finding new customers can be a challenge, but so is keeping them happy and loyal to the business. This makes customer acquisition and retention critical to successful marketing.  Continue Reading

• 4 use cases for AI in performance management

  Using AI in performance management can help save time but can also result in feedback that's not the right fit for the employee, among other drawbacks. Learn more.  Continue Reading

• The role of machine learning in multitouch attribution

  As customer journeys have become more complex, marketers often struggle to determine which touchpoints lead to sales. Explore how machine learning can help.  Continue Reading

• The 7 stages of the ERP project lifecycle

  The stages of an ERP project lifecycle are selection, planning, training, testing, deployment, support and the post-implementation period. Learn more about the process.  Continue Reading

• 7 essential steps to create a contact center RFP

  Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision.  Continue Reading

• 8 reverse logistics KPIs that can help you measure success

  Supply chain leaders should consider using several reverse logistics KPIs to measure their company's performance. Learn how these metrics can improve customer satisfaction.  Continue Reading

• The top 7 enterprise content management certifications

  These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems.  Continue Reading

• 4 mPOS apps to turn a mobile device into a payment terminal

  With the right software, almost any mobile device can be a payment terminal. Learn about the mobile point-of-sale options beyond Tap to Pay on iPhone and Tap to Pay on Android.  Continue Reading

• 5 common issues with an ERP implementation

  ERP implementations are complicated processes that can easily go awry. Learn about some of the most common issues and ways to avoid them before they occur.  Continue Reading

• Contact center outsourcing: What businesses need to know

  Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns.  Continue Reading

• How to take advantage of Copilot for SharePoint

  Copilot -- Microsoft's AI chatbot tool -- works in several other apps, including SharePoint. Together, Copilot and SharePoint can simplify site and content creation.  Continue Reading

• Why contact centers have high turnover and how to combat it

  The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution.  Continue Reading

• Understanding how the Copilot+ PC program uses AI

  Organizations looking to boost productivity for key Windows users should learn what Copilot+ PCs can offer and what workflows the features can help with.  Continue Reading

• Importance of data analytics in manufacturing and use cases

  Data analytics can help manufacturing leaders make more informed decisions when planning for the industry's future. Learn about analytics' importance.  Continue Reading

• 4 information governance challenges and how to overcome them

  Organizations often neglect information governance in favor of more revenue-generating initiatives. This leads to challenges with information growth and fragmented systems.  Continue Reading

• How to manage today's remote contact center agents

  Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers.  Continue Reading