Tips

Tips

• How to handle rugged device management in the enterprise

  Certain endpoint use cases require ruggedization to ensure devices aren't physically compromised. IT still needs to manage these devices, regardless of the OS or device type.  Continue Reading

• Maximize application performance with VDI optimization tools

  IT administrators should look into different VDI optimization tools to reduce the amount of resources used and maximize performance. Learn all about these tools and their benefits.  Continue Reading

• Compare rugged phones vs. rugged cases for enterprise users

  In use cases that require ruggedized devices, organizations can choose to go with fully ruggedized devices or standard devices with rugged cases. Learn how to make that choice.  Continue Reading

• HR and payroll: 12 benefits of an integrated system

  Integrating HR and payroll can benefit companies in various ways, including avoiding entry duplication and reducing costs. Learn more about how using one system can help.  Continue Reading

• 5 ways AI can help in field service management

  AI can help service companies improve their field service management in a myriad of ways. Learn some of the benefits of organizations using AI for this purpose.  Continue Reading

• 7 benefits of ERP in accounting

  ERP and accounting applications operate separately, but ERP systems can deliver valuable financial insights for companies. Learn about the benefits of ERP in accounting.  Continue Reading

• 5 uses for IoT in field service management

  IoT can benefit field service management in various ways. Learn about some of its applications in FSM, including inventory management and remote monitoring.  Continue Reading

• Is payroll part of HR? Learn where payroll belongs

  Is payroll part of HR or finance? Learn what to consider when making the decision, including factors like HR staff's knowledge of labor laws and their software experience.  Continue Reading

• How to use Terraform to configure Azure Virtual Desktop

  There are several ways to configure and test an Azure Virtual Desktop environment, but Terraform has some key strengths that can help IT improve their AVD management.  Continue Reading

• 10 sales enablement best practices

  A proper sales enablement strategy can help businesses improve revenue, training for sales teams and overall CX. And, with the right tools, teams can become more efficient.  Continue Reading

• 6 benefits of field service management software

  6 benefits of field service management software  Continue Reading

• ERP vs. accounting software: What are the differences?

  A financial management system helps organizations efficiently record and report financial information. Discover how accounting software differs from ERP.  Continue Reading

• Comparing iPhone vs. Android privacy for employee devices

  Employee privacy is a crucial factor in mobile device management, and IT should know how device type plays into this. Learn how the privacy features of iOS and Android differ.  Continue Reading

• How to perform an Azure Virtual Desktop (AVD) migration

  An Azure Virtual Desktop migration begins in the planning stages, which should entail weighing the options for moving to AVD, including alternatives to direct migration.  Continue Reading

• 6 features to look for in field service management software

  Company leaders should make sure their field service management software includes some important features. Learn what to look for, including mobile access.  Continue Reading

• 9 customer journey mapping tools that can improve your CX

  Customer journey mapping tools provide valuable insights into the customer experience. Learn more about some of the top tools and how to choose the right one.  Continue Reading

• UCaaS vs. VoIP: What's the difference?

  Both UCaaS and VoIP offer some compelling benefits, but which approach works better depends on how your organization is structured.  Continue Reading

• What does it mean to be customer obsessed?

  Customer obsession can boost a brand's reputation and profits. But it requires C-suite dedication to CX, high levels of personalization and a positive employee experience.  Continue Reading

• Customer experience strategy: 5 tips to build a valuable CX

  The best CX strategy should provide value to both the customer and the business. However, it requires support from leadership and significant investments in technology.  Continue Reading

• 7 ways to successfully align your sales and marketing teams

  Learn how to create a close collaboration between sales and marketing that can lead to more effective marketing campaigns, an increase in qualified leads and a boost in revenue.  Continue Reading

• How to create a customer journey map -- with template

  Customer journey maps help CX teams delve into the data gathered during a customer's experience. They also help businesses to understand the failures and successes of sales.  Continue Reading

• How to gather and evaluate customer sentiment

  Businesses can harvest customer sentiment from a variety of places, including social media, surveys, likes, comment cards, contact centers and word-of-mouth.  Continue Reading

• MRP vs. MPS: What are the differences?

  Learn about MRP vs. MPS, including how each focuses on different aspects of the manufacturing process but can help manufacturers in a variety of ways.  Continue Reading

• 9 benefits of MRP software

  MRP and MRP II software can offer multiple benefits to manufacturers. Learn how manufacturing companies can use them to potentially improve key production processes.  Continue Reading

• Learn the 6 types of learning management systems

  Some of the types of LMSes include SaaS LMS and on-premises. HR leaders should learn about each type so they can choose the right one for their organization.  Continue Reading

• ABM vs. demand generation: How are they different?

  ABM and demand generation differ in significant ways. But when approached correctly, the two can complement one another, leading to higher revenue and long-term customer loyalty.  Continue Reading

• 7 ABM challenges and how to solve them

  Navigating through account-based marketing program headwinds in team collaboration, budgeting, resource allocation, scalability, and tool selection requires a unique approach.  Continue Reading

• 7 account-based marketing tactics for your business

  You can grow business revenue through an effective ABM strategy the complements lead-generation efforts. Here are 7 tactics to make your ABM program effective.  Continue Reading

• 12 essential ABM metrics and KPIs to measure success

  Account-based marketing metrics let teams effectively engage with key decision-makers within target accounts, strengthen customer loyalty and identify areas of improvement.  Continue Reading

• Account-based marketing vs. lead generation, explained

  Discover the key differences between lead generation and account-based marketing, as well as pros and cons and how to decide which approach is best for your organization.  Continue Reading

• Deciding which AppleCare plan is best for the enterprise

  Apple provides multiple coverage and support options to supplement basic AppleCare, and it can be difficult to determine whether one will be best suited to an organization's needs.  Continue Reading

• How to calculate video conferencing bandwidth requirements

  Image motion, frame rates and screen resolution often dictate video conferencing bandwidth requirements. Learn four steps to address remote and office video call bandwidth needs.  Continue Reading

• Customer experience vs. customer service: How do they differ?

  Customer experience and customer service are not the same, but they do have a shared goal: to ensure customers are satisfied and return for repeat business.  Continue Reading

• CX personalization: Why it's important and how to deliver it

  A personalization strategy can increase brand loyalty and customer retention by providing relevant content to customers when they need it. Here's how to get started.  Continue Reading

• 3 considerations to choose the right communication channel

  Workers rely on unified communications as a service to interact with colleagues and external contacts. But knowing which app to use to communicate most effectively is a challenge.  Continue Reading

• Top 12 demand-generation strategies for quality leads

  Demand generation can play a key role in increasing revenue. Learn some effective demand-generation strategies that stimulate interest in a company's product or service.  Continue Reading

• 8 steps for an ERP post-implementation audit

  A post-implementation audit can help determine if an ERP system is working well or not. Project leaders should consider these eight steps to ensure a successful audit.  Continue Reading

• Top 9 benefits of account-based marketing

  Account-based marketing is a targeted approach to building or strengthening customer relationships. Learn how this strategy can make your marketing campaigns even more effective.  Continue Reading

• What makes a good learning management system?

  HR leaders should ensure their new LMS includes certain features so it benefits employees, managers and HR staff. Learn what makes a good learning management system.  Continue Reading

• How to effectively personalize your ABM strategy

  The traditional approach of marketing to the masses is yielding to a more targeted, personalized account-based marketing strategy that caters to high-value clients and boosts ROI.  Continue Reading

• Maximize PC lifespans with effective PC lifecycle management

  When IT departments set lifecycle policy for PCs and desktops, they will need to set the length of a PC's life for user groups. Learn how to calculate the ideal lifecycle length.  Continue Reading

• How to fit customer experience security into your strategy

  Most organizations overlook security in their CX strategies. However, with collaboration, personalization, CIAM controls and more, organizations can offer a secure and positive CX.  Continue Reading

• Evaluating the AppleCare Professional Support options

  AppleCare+ isn't the only coverage and support option Apple offers. IT should consider the different AppleCare Professional Support options, including AppleCare for Enterprise.  Continue Reading

• 7 tips for creating a knowledge base

  A knowledge base offers self-service for customers and employees. Organizations can collect feedback and build a culture of knowledge sharing to create an effective knowledge base.  Continue Reading

• 5 tips for creating customer journey maps from buyer personas

  Organizations can create a journey map for each buyer persona. To create the map, CX teams should use data, consider many viewpoints and apply a central governance framework.  Continue Reading

• The role of Mac file and folder encryption for businesses

  IT administrators can enable the Mac FileVault utility across business files and data to provide an extra layer of security and meet compliance standards.  Continue Reading

• 8 customer journey KPIs that businesses should track

  To ensure CX teams properly track their customers' journeys, use KPIs such as churn and engagement rates to help inform what users enjoy and where they get stuck.  Continue Reading

• Understanding Microsoft Intune Suite vs. Endpoint Manager

  With the release of the Intune Suite, IT administrators may wonder what that means for Microsoft Endpoint Manager and all its functions. Find out how this new Intune works.  Continue Reading

• 3 video conferencing best practices to improve meetings

  Hybrid work means that video meetings are here to stay. Organizations need to plan to ensure their video conferences are as effective as possible.  Continue Reading

• 7 benefits of SMS marketing

  An SMS marketing strategy can benefit organizations and customers alike, with tactics like personalization, real-time results and communication, and loyalty between both parties.  Continue Reading

• How to avoid VDI overprovisioning

  IT must allocate VDI resources in a balanced way to prevent VDI overprovisioning. Explore common overprovisioning mistakes and how to properly allocate resources.  Continue Reading

• How IT departments structure collaboration management

  Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments.  Continue Reading

• Is AppleCare+ worth it for enterprise organizations?

  AppleCare is a useful limited warranty that comes with all Apple devices, but some organizations should consider the benefits of additional coverage options such as AppleCare+.  Continue Reading

• 8 SMS marketing software to know in 2023

  SMS marketing is the best way to reach customers where they are. These platforms can help organizations send automated replies, add personalization and integrate with other tools.  Continue Reading

• 4 knowledge base article templates

  Knowledge bases can improve CX and employee productivity, but organizations may not know where to start. Discover four templates to help teams write knowledge base articles.  Continue Reading

• Office hoteling pros and cons for hybrid work

  As hybrid work gains traction, companies must rethink how they want to allocate their offices. Office hoteling offers some advantages, but be careful of the pitfalls.  Continue Reading

• Deploying Intune's Microsoft configuration manager console

  Organizations looking to deploy Microsoft Configuration Manager console must make sure to set up this platform correctly and should follow these steps.  Continue Reading

• 8 CX challenges facing organizations and how to address them

  There are many barriers to effective CX initiatives, but most revolve around communication at the consumer and enterprise level.  Continue Reading

• 7 benefits of customer experience management

  A customer experience management strategy brings many benefits, including a reduced customer churn rate, lower marketing costs and improved crisis management.  Continue Reading

• Top 9 best SMS marketing examples, with templates

  How can marketers write the perfect text message to engage customers? Templates can help. Explore examples of common SMS marketing messages, like product alerts and event invites.  Continue Reading

• ERP vs. BPM: Which is best for your company?

  Some companies may need BPM software to supplement their existing ERP system. Learn more about ERP vs. BPM and how these tools can work together to improve efficiency.  Continue Reading

• Best practices for a PC end-of-life policy

  Organizations that deploy PCs need a strong and clear policy to handle hardware maintenance, end of life decisions, sustainable disposal practices and more.  Continue Reading

• Top 6 UCaaS benefits for businesses

  More organizations are recognizing the benefits of the cloud and making the jump to UCaaS. Learn the six business benefits of UCaaS -- and the potential drawbacks.  Continue Reading

• 6 risks of ChatGPT in customer service

  Despite ChatGPT's customer service benefits, organizations must understand the technology's risks, such as fabricated information, bias and security concerns.  Continue Reading

• 8 software tools for knowledge sharing and collaboration

  Knowledge sharing and collaboration are staples of the modern workplace, thanks to remote and hybrid work. These eight tools can improve teams' hybrid collaboration processes.  Continue Reading

• 3 best practices for a successful UCaaS migration

  Migrating to UCaaS requires careful planning to make the transition as seamless as possible. IT leaders can incorporate three best practices into their deployment strategies.  Continue Reading

• ERP and APS: What are the differences?

  Manufacturing companies may find their ERP software isn't fulfilling their needs. Learn how APS can help with challenges like capacity planning and what-if scenarios.  Continue Reading

• Mitigate VDI performance issues with resource management

  To improve user experience, IT can take advantage of virtual desktop configurations that limit resource usage. This frees up resources for all desktops to perform basic functions.  Continue Reading

• 4 key unified communications security threats to watch for

  Keeping your unified communications system safe requires tools that are specifically geared to voice and video apps. Learn how to take a multilayered approach to UC security.  Continue Reading

• CPaaS brings cloud contact center features to on premises

  Organizations with on-premises contact centers don't need to make a full cloud migration to modernize their systems. CPaaS can enable cloud features and drive key business metrics.  Continue Reading

• Why sustainability improves recruitment, retention

  Publicizing sustainability efforts can help a company with employee recruitment. Learn how sustainability is also affecting retention, as well as some best practices for HR leaders.  Continue Reading

• Migrating from Slack: Inside the trend and spend

  The availability of all-in-one collaboration apps, like Microsoft Teams and Google Workspace, is spurring some companies to ask if it's time to migrate from Slack.  Continue Reading

• How to exit kiosk mode on any OS

  Manually exiting kiosk mode is still necessary in the age of mobile device management for convenience and when it's time to remove kiosks at their end of life.  Continue Reading

• How to build a WordPress knowledge base

  A knowledge base lets customers quickly find answers to their questions, which benefits CX. Organizations can use WordPress plugins and themes to build their own knowledge bases.  Continue Reading

• Top 10 SMS marketing best practices

  Customers may be willing to opt into receiving texts from a brand, but marketers should follow various best practices to ensure they don't overload or overstep with customers.  Continue Reading

• What are RDS CALs and how should IT use them?

  IT teams rely on CALs to ensure that RDS users are properly licensed for their sessions, so they should know how to work with them and what different options they present.  Continue Reading

• Does macOS need third-party antivirus in the enterprise?

  Macs are known for their security, but that doesn't mean they're safe from viruses and other threats. IT teams can look into third-party antivirus tools to bolster macOS security.  Continue Reading

• 5 steps to achieve UC network modernization for hybrid work

  The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs.  Continue Reading

• Top 8 digital asset management platforms to consider in 2023

  DAM platforms help marketers manage digital assets for customer-facing channels like websites and social media pages. Top DAM products include Acquia DAM, Bynder and Canto.  Continue Reading

• ERP and SCM: Understand the differences

  Some companies' supply chain management needs may not be fulfilled by their ERP software, so they may require SCM software. Learn more about ERP and SCM software.  Continue Reading

• 7 tips for creating an alumni employee network

  Even great HR teams have recruiting challenges in today's competitive labor market. Learn how an alumni employee network might help and why it's a magnet for 'boomerang employees.'  Continue Reading

• 6 Mac antivirus options to improve internet security

  Organizations with macOS desktops under their management need to ensure their security products can support Macs. Review these six antivirus products with macOS support.  Continue Reading

• Should organizations turn on the native firewall on Mac?

  The native macOS firewall is off by default, so IT might wonder if it's worth it to set up the security feature. Find out how to enable the Mac firewall and why it's important.  Continue Reading

• Tap collaboration devices for employee experience data

  Collaboration devices play a key role in supporting employee experience, from extracting engagement data to improving hybrid meeting parity.  Continue Reading

• Getting started with kiosk mode for the enterprise

  A kiosk can serve several purposes as a dedicated endpoint. Understanding those possibilities and their benefits and challenges is key to deploying kiosk mode for the enterprise.  Continue Reading

• Key Apple-native macOS security features for administrators

  There are lots of universal security controls that can apply to any type of desktops, but IT teams need to look at the specific features native to desktops such as macOS.  Continue Reading

• 6 customer success plan templates for common situations

  Customer success teams can follow the same general processes to onboard, renew or offboard customers. These templates can help shape those outreach strategies.  Continue Reading

• VMware vs. Citrix: Which is better for your organization?

  VMware and Citrix both offer useful virtualization tools, but each one has its pros and cons. Explore the features and other factors that can help you decide between them.  Continue Reading

• Top 8 knowledge base products in 2023

  A knowledge base can help organizations increase brand loyalty and customer satisfaction. Top knowledge base products include Heroic KB, ProProfs and ServiceNow.  Continue Reading

• Comparing enabled and enforced MFA in Microsoft 365

  When managing Microsoft 365 authentication, IT admins may encounter the distinction between enabled and enforced MFA. Find out what those terms mean.  Continue Reading

• How to protect mobile devices from malware in the enterprise

  Smartphones can be just as susceptible to cybersecurity threats as desktops, so it's important for organizations to know how to protect their endpoints from mobile malware.  Continue Reading

• 8 SharePoint Syntex best practices

  To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption.  Continue Reading

• 8 important end-user experience monitoring metrics for VDI

  End-user experience monitoring allows IT to see what issues users might be experiencing and identify their root causes. Learn which metrics are most important for VDI management.  Continue Reading

• 3PL brokerage vs. freight brokerage: Which fits your needs?

  A 3PL brokerage and a freight brokerage offer different services, so supply chain leaders should learn the differences between the two to decide which fits their company's needs.  Continue Reading

• Costs to migrate from Windows 10 to 11

  Each organization's cost to migrate to Windows 11 will be slightly different depending on existing licenses, so IT teams should be familiar with the associated guidelines.  Continue Reading

• 9 end-user experience monitoring tools to know

  The end-user experience monitoring market is chock-full of options that can be confusing to keep track of. Take a look at nine EUEM tools IT professionals should know about.  Continue Reading

• 8 customer success software platforms to consider

  Proper customer success requires the right tools to keep customers satisfied. Here, dive into eight popular platforms on the market, including their features and benefits.  Continue Reading

• What does a Windows 11 license cost for business?

  There are many approaches to licensing Windows 11 along with other Microsoft business software and services, which can be daunting, but executives and IT teams can learn the basics here.  Continue Reading

• Why version control is necessary in digital asset management

  Creative teams often use different versions of their digital assets across marketing channels. Learn how version control in DAM systems helps teams track these versions.  Continue Reading

• Workplace transformation: 8 steps to build a successful plan

  The pandemic might have changed the workplace for good. Here's how to ensure that your organization's physical spaces, business processes and technology suit employees' workstyles.  Continue Reading