Tips

Tips

• 10 types of biases that affect customer data analysis

  Analytics can help businesses make data-driven decisions, but common cognitive biases can skew how organizations interpret the information and CX.  Continue Reading

• What the CCPA means for content security

  Now that the CCPA is in full effect, businesses must adjust their processes to better protect content. Organizations should prioritize security to avoid fines.  Continue Reading

• A look at contact center technology and support costs

  With so many technology options available to contact centers, per-agent spending can vary greatly. It's up to businesses to figure out what technology matters most to them.  Continue Reading

• 6 Group Policy best practices for Windows 10 admins

  Group policies are a central component of Windows 10 configuration. Here are six best practices that can simplify Group Policy management for Windows 10.  Continue Reading

• How IT admins can use PowerShell to monitor CPU usage

  IT administrators that are familiar with PowerShell can use certain scripts to monitor CPU performance on desktops to determine the root cause of desktop performance issues.  Continue Reading

• 10 cloud ERP implementation challenges during COVID-19

  A new cloud ERP system can help your company create digital transformation and find new opportunities. But first, you must address implementation challenges.  Continue Reading

• Top 5 enterprise Linux distributions to consider adopting

  While Linux distributions all serve a similar purpose in the enterprise, organizations should still familiarize themselves with the different distributions to find the best fit.  Continue Reading

• Boost workplace health and safety against COVID-19

  In a post-pandemic world, a return-to-office strategy is not complete without detailed attention to workplace safety. Here are some HR software tools that may help.  Continue Reading

• Azure VMware Solution next gen offers easier migrations

  VMware and Microsoft's partnership presents the next evolution of their Azure-VMware integration, which offers the ability to migrate VMware environments to the Azure platform.  Continue Reading

• Microsoft Lists app replaces some SharePoint functionality

  A new Microsoft application will be accessible via Teams. It features list templates, multiple lists views and out-of-box functionality to comment on content.  Continue Reading

• What to consider when developing a corporate taxonomy

  Finding information efficiently within a company is key for user productivity. Businesses should develop an enterprise search strategy to improve content navigation and discovery.  Continue Reading

• Introducing VMware vSphere 7 features, updates

  The latest update to vSphere offers several improvements to key VMware features, such as vSAN and DRS, and integrated Kubernetes.  Continue Reading

• What IT can do when Microsoft 365 is not working

  IT professionals who manage Microsoft 365 should be aware of common issues that administrators face. They can solve many of these problems with the right policy or PowerShell scripts.  Continue Reading

• Remote ERP implementation: 10 project management essentials

  Implementing ERP remotely can be challenging because for many IT teams it's new territory. Here are ways to make it easier.  Continue Reading

• Ensure remote users meet data protection standards

  During the pandemic, users may have adopted insecure applications as part of their workflows. IT pros must ensure remote data protection by securing or removing these apps.  Continue Reading

• 9 strategies for email marketing segmentation

  There are a number of strategies businesses can use to segment email marketing lists, including geographic location, purchase history, abandoned carts and forms, and gender.  Continue Reading

• 18 HR cost reduction ideas for the 2020 COVID-19 recession

  The COVID-19 recession demands creativity to stay competitive. Here's a look at 18 HR cost reduction ideas -- including freezing HR tech projects -- that have the potential to help.  Continue Reading

• Businesses replacing phone calls with video meeting platforms

  Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications.  Continue Reading

• Microsoft products address digital workplace security

  Microsoft is enhancing products with additional features to address content security, enabling businesses to minimize risks while employees continue to work at home.  Continue Reading

• Evaluate VMware Workstation vs. Fusion for your OS

  VMware offers two desktop virtualization options: Workstation, for Linux and Windows OSes, and Fusion, for MacOS. Learn the differences between the two offerings.  Continue Reading

• Here's how sales teams use AI to increase revenue

  When a business incorporates AI into its sales processes, it may improve pricing optimization, contact analytics and forecasting, ultimately strengthening its sales department.  Continue Reading

• 7 SAP S/4HANA implementation issues to address

  A move to S/4HANA is critical for SAP users, but getting it right is difficult. Here's a look at seven issues to address.  Continue Reading

• Why hyper-personalization is an essential marketing strategy

  Using AI to personalize marketing strategies can be a business's golden ticket to improved customer experience. As a result, hyper-personalized marketing is essential.  Continue Reading

• Reevaluating budgets to provide UC devices to home workers

  Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams.  Continue Reading

• 10 steps to create a voice of the customer program

  One of the best initiatives a customer experience team can undertake is a voice of the customer program. Here are some guidelines for building one from scratch.  Continue Reading

• Post-pandemic world calls for new video conferencing strategy

  The physical room may no longer be where business meetings take place, even post-pandemic. A new video conferencing strategy is required if companies are to remain productive.  Continue Reading

• How to use social networking CMS to create social media sites

  Whether a company uses its own social CMS or a vendor's platform to create a social media site, it offers more features to users than mainstream social media platforms.  Continue Reading

• How to deploy Office 365 Applications with Microsoft Intune

  Organizations that deploy Office 365 applications with Intune can set various configurations, such as what versions of the deployed apps and how the apps receive updates.  Continue Reading

• 4 tips for creating a content marketing SEO strategy

  There are multiple components to a good SEO strategy, and it's important for businesses to stay plugged in and evolve with those strategies over time.  Continue Reading

• 4 cloud ECM best practices for businesses to heed

  Employing cloud-based security, using team collaboration tools, and creating a system for naming and tagging files are necessary to manage content across a distributed enterprise.  Continue Reading

• How data from APM tools helps businesses improve CX

  Businesses have many options when it comes to analyzing customer experiences. APM tools can help contact center leaders improve agent experience, as well as CX.  Continue Reading

• 5 tips to optimize CAD application performance for VDI

  CAD applications that run on VDI require special treatment on the back end by admins, and this video explains how IT can optimize CAD performance for remote and local users.  Continue Reading

• How SCIM can automate user provisioning

  Using SCIM allows users to access resources within unrelated partner environments automatically without organizations needing to create and maintain external user accounts.  Continue Reading

• Get to know key features of content services platforms

  A content services platform is more than a database -- it is an intelligent information engine. Organizations should be familiar with all the features of the CSP.  Continue Reading

• Top 10 return-to-office guidelines HR and business leaders need now

  Companies that are reopening offices will need to plan for an entirely different model than what preceded the COVID-19 pandemic. Here are 10 guidelines that can make it easier.  Continue Reading

• Supply chain recovery post-COVID-19: Risk, disruption and tech

  The coronavirus pandemic exposed the fragility of global supply chains and leaders must turn their attention to boosting resiliency. Here's how to start.  Continue Reading

• Top considerations for VMware GPU virtualization

  Virtualizing GPUs is not easy without the proper considerations. In VMware environments, admins should consider licensing, resource requirements and hardware capabilities.  Continue Reading

• Should COVID-19 halt your ERP implementation? 12 questions

  The COVID-19 pandemic is casting doubt on whether ERP and enterprise business applications projects should move forward. Here's help on deciding.  Continue Reading

• Video conferencing security and why it's so hard to attain

  As the number of remote workers soars, video conferencing security has become a critical issue. What do you need to know about securing your conferencing platform?  Continue Reading

• 6 key benefits of headless commerce

  Traditional e-commerce changed how businesses could sell products, but with headless commerce, organizations can better personalize the customer experience.  Continue Reading

• How speech analytics can benefit call centers

  Speech analytics software in call centers helps organizations pinpoint areas of weakness to address in an effort to improve customer experience and efficiency.  Continue Reading

• How to safely stop unnecessary Windows 10 services

  Windows 10 comes with a lot of services, but not all of them are necessary. Consider stopping unnecessary Windows 10 services to boost performance and security.  Continue Reading

• 4 ways CX is central to digital transformation in retail

  Digital transformation initiatives in businesses can help drive sales, increase customer engagement and retention, and improve the customer experience.  Continue Reading

• Top iOS 13 mobile device management features for IT

  The new iOS 13 mobile device management features Apple introduced help IT with device enrollment and other tasks, but IT must determine how these features fit into its plans.  Continue Reading

• Increased remote work requires evaluating collaboration costs

  Organizations taking advantage of free collaboration offerings during the pandemic must consider how collaboration costs will change as remote work continues.  Continue Reading

• Enterprise collaboration market upended as remote work surges

  The enterprise collaboration market is facing significant change as employees work from home. Find out what companies need to do to help their workers thrive in this new environment.  Continue Reading

• 4 ways to ensure remote workforce success during COVID-19

  HR teams are facing new challenges on how to keep employees engaged and productive. Here are four ways HR teams can encourage work-from-home success.  Continue Reading

• Reassessing unified communications tools in work-from-home era

  COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations.  Continue Reading

• What to consider with the digitization of business processes

  Many companies want to go digital, but they shouldn't abandon physical paper. Not everyone can digitize quickly, so it's important to accommodate them in a digital transformation.  Continue Reading

• Pros and cons of non-RFP vs. RFP procurement process

  The decision to use an RFP procurement process or skip it rests on each companies' unique needs. Understand how each method works and why each has its own pros and cons.  Continue Reading

• How businesses can optimize data-driven content creation

  The amount of content available on the internet grows every day. It is important for businesses to use data to make sure their content reaches the intended audience.  Continue Reading

• 3 tips for adding e-commerce to an existing website

  While many businesses realize the necessity for e-commerce functions on their websites, they should be sure to focus on the customer journey and maintaining consistent experiences.  Continue Reading

• 5 tips to foster remote employee engagement

  COVID-19 has left many businesses no choice but to send their employees home to work. Here are some things that HR can do to keep remote employees engaged and productive.  Continue Reading

• How event-driven architecture benefits mobile UX

  Event-driven architecture is an approach to programming that enterprise IT professionals should understand. This approach benefits both IT and mobile users.  Continue Reading

• How remote contact centers benefit businesses, employees

  As businesses move to remote contact center models amid the COVID-19 crisis, they're finding benefits in the form of real estate cost savings and happier employees.  Continue Reading

• 5 email marketing trends to follow in 2020

  When done right, email marketing can reach the right customers and be engaging. Organizations should keep email design simple and easy to read and enclose a unique call to action.  Continue Reading

• HR's role in juggling COVID-19's effects

  Corporate HR leaders and their teams have some of the most important roles in dealing with the pandemic's effects on the business. Here's an in-depth look.  Continue Reading

• Combat Windows update issues with a consistent testing plan

  When it comes to deploying Windows updates, there is one key step that IT must take to ensure users' productivity isn't hindered: a comprehensive plan for testing the updates.  Continue Reading

• Understand and manage Windows 10 virtual memory

  It can be difficult for IT pros to understand the intricacies of Windows 10 virtual memory, but they should develop a basic knowledge of virtual memory to effectively manage desktops.  Continue Reading

• 4 ways to use HR systems to communicate as COVID-19 develops

  Discover four ways chief HR officers and HR teams can use an HRIS to keep everyone in the company connected and informed during the COVID-19 pandemic.  Continue Reading

• Renewed focus on contact center trends in 2020

  As contact centers move from office settings to remote work environments, businesses renew push for sustainable work-at-home programs, enhanced AI and cloud technologies.  Continue Reading

• Legacy UC infrastructure issues hamstring remote work demand

  Hybrid cloud UC could be the answer to UC infrastructure problems that are making it difficult for remote workers to connect to their corporate networks.  Continue Reading

• 6 tips for handling emergency calls in contact centers

  Many contact centers do not have a procedure for handling emergency calls, but they should. It is important for agents to know how to react to emergency situations.  Continue Reading

• Determine 5G enterprise use cases, cost before deployment

  There's a lot of hype surrounding 5G. Before getting too excited, it's important to determine the enterprise use cases, costs and what organizations must do to take advantage of 5G.  Continue Reading

• COVID-19 remote work security: 5 ways to boost cybersecurity

  HR leaders and their teams have an important role to serve in enterprise information security. Here are five ways they can help mitigate cyberthreats and provide user education.  Continue Reading

• Evaluate the foldable mobile phone market for the enterprise

  As more foldable mobile devices come to market, IT pros should familiarize themselves with the available models and evaluate if they're a worthwhile investment.  Continue Reading

• How Concur AP automation streamlines accounts payable

  Some finance departments are turning to SAP Concur for accounts payable automation to manage processes and increase accuracy. Here's what the automated process looks like.  Continue Reading

• Gains in WebRTC technology making it increasingly versatile

  WebRTC technology is now an important part of today's unified communications environment. But its road to adoption didn't come without a few bumps along the way.  Continue Reading

• For VDI, coronavirus pandemic could require a new approach

  Organizations may need to set up VDI deployments or alter existing infrastructure to support the influx of demand for remote work support due to the COVID-19 pandemic.  Continue Reading

• How to approach livestreaming bandwidth management

  Livestreaming bandwidth management requirements will differ depending on whether organizations use a managed video service or take a DIY approach.  Continue Reading

• Get to know Workspace One for Microsoft Endpoint Manager

  VMware's Workspace One can now connect with the new Microsoft Endpoint Manager to provide IT pros with more tools at their disposal for workspace, desktop and endpoint management.  Continue Reading

• Create a mobile BYOD policy for the coronavirus pandemic

  The COVID-19 pandemic is forcing organizations to support remote work whenever possible. Organization can follow a few key steps to enable productive remote work on mobile devices.  Continue Reading

• How companies can use tech to ramp up remote work productivity

  With the sudden spike of employees working from home, companies need to get creative in how they keep employees connected and productive. Here's advice on how to do just that.  Continue Reading

• 4 roles of AI in content management systems

  Enterprise content management systems employ AI in a number of ways, including chatbots, robotic process automation, enterprise search and content security.  Continue Reading

• Compare UEM capabilities of Citrix Workspace vs. VMware Workspace One

  Digital workspaces go beyond the capabilities of UEM. Compare the management features of two major digital workspace platforms from Citrix and VMware.  Continue Reading

• Discover how Catchpoint helps end-user experience monitoring

  The Catchpoint end-user experience monitoring tool supports several notable integrations with enterprise software and monitoring capabilities such as real user monitoring.  Continue Reading

• Essentials of EDI in supply chain management

  Electronic data interchange (EDI) applies to many different business aspects. Learn three ways EDI has streamlined supply chain management.  Continue Reading

• Understanding the features of Android enterprise device management

  Don't get overwhelmed when managing Android devices in the enterprise. Check out this cheat sheet to understand and use features that make device management a breeze.  Continue Reading

• How to enable and troubleshoot fast startup in Windows 10

  The fast startup feature on Windows desktops can add value, but IT must understand when it should and shouldn't enable this feature and how to troubleshoot common issues.  Continue Reading

• Creating digital experiences key to driving exceptional CX

  The way in which businesses build digital experiences is ever-evolving. It's a race to create easier-to-use customer interfaces to improve customer experience.  Continue Reading

• 7 enterprise policies that enhance mobile user experience

  Mobile admins must prioritize the mobile user experience they provide on their mobile fleet by deploying policies such as IT approving app permissions and single sign-on.  Continue Reading

• 4 negotiation tactics for success in a Microsoft software agreement

  A Microsoft software agreement requires skill and knowledge. Use these four Microsoft negotiation tactics to get the best discounts for a productivity suite.  Continue Reading

• 5 key Microsoft Teams capabilities to support remote work

  Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure.  Continue Reading

• 3 Mac remote management software options for enterprise use

  IT pros may be forced to manage remote macOS desktops, so they should understand the options they have for remote desktop management tools and what features they offer.  Continue Reading

• ERP integration strategy: 3 common approaches

  Integrating ERP with other business systems is critical to ensuring organizations are able to access data and streamline processes. Here are three approaches that can help ensure success.  Continue Reading

• Tips for creating remote call center programs amid COVID-19 pandemic

  To create a sustainable work-from-home contact center program, businesses need to adjust a number of processes, including, hiring, training, supervision and technology.  Continue Reading

• COVID-19 sparks software licensing issues with remote users

  Organizations face a range of issues with the spread of COVID-19, including how to support a newly remote workforce. Learn how to address these enterprise licensing concerns.  Continue Reading

• How to pick a SuccessFactors implementation partner

  Selecting the right SuccessFactors implementation partner is a critical step in the journey to deploying the system. Check out these six tips for finding a partner.  Continue Reading

• How to evaluate UEM, MDM platforms for IoT and wearables

  Wearables and IoT devices can benefit enterprise organizations, but it's important to secure and manage. Evaluate a UEM to determine if it has proper IoT support.  Continue Reading

• Enterprises need to meet E911 compliance for teleworkers

  As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information.  Continue Reading

• Businesses move toward UC and contact center integration

  Integrating unified communications and contact center software is trending and it can provide a number of benefits to both business employees and customers.  Continue Reading

• 5 strategic steps to blunt mobile device security threats

  Companies need to evaluate their own needs and implement a viable mobile security strategy that's part of an overall corporate security plan. Their future may depend on it.  Continue Reading

• 4 VDI automation use cases that lower IT's management burden

  IT pros should understand the role of automation in VDI because automating certain tasks such as virtual desktop creation and monitoring can free up IT to focus on other issues.  Continue Reading

• Tips for call center crisis management amid coronavirus pandemic

  Call centers can receive an influx of calls from customers during times of crisis, such as the COVID-19 pandemic. Here are some steps businesses can take handle the call volume.  Continue Reading

• Remote work best practices emphasize UC collaboration tools

  Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive.  Continue Reading

• How to configure Outlook on mobile devices with Intune

  Intune admins must know how to enable mobile users' needs, including having quick access to Outlook. Learn the five steps that IT must take to configure Outlook on mobile devices.  Continue Reading

• VMware pitches in on Workspace ONE UEM

  VMware and Microsoft came together in 2019 to streamline endpoint management and create a single unified endpoint management product, Workspace ONE UEM.  Continue Reading

• 3 emerging technologies changing the finance department

  Learn how three different ERP technologies -- cloud ERP, AI and robotic process automation -- are changing the world of finance.  Continue Reading

• Evaluating video conference options: BYOC, kits, appliances

  The varieties of video conferencing tools can be confusing. Let our expert help you gain clarity on how kits, appliances and bring-your-own-compute options work.  Continue Reading

• Video key to coronavirus business continuity planning

  Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees.  Continue Reading